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Bud's Appliance and Refrigeration Service

Appliance Repair

About us

In business since 2002, servicing Hays, Comal and Guadalupe counties. We offer friendly, professional and dependable service for all of your appliance and refrigeration needs. Just plain good service.

Business highlights

23 years of trusted experience
Emergency Services Offered

Services we offer

Appliance Repair.

Amenities

Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

4.319 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
79%
4
0%
3
5%
2
0%
1
16%


Rating CategoryRating out of 5
quality
4.2
value
4.3
professionalism
4.4
responsiveness
4.2
punctuality
4.3
Showing 1-19 of 19 reviews

Hoyett B.
11/2016
1.0
appliance repair
  + -1 more
Came, restarted the unit, and said it would be fine by next day. Next day it still wasn't working, and after calling him, said it would require a compressor (about 1/3 the cost of a new refrigerator), but that couldn't guarantee that this would indeed fix the problem. It could be other things like wiring etc. He also gave views on brands that were contrary to all Consumer Reports and others. He was "friendly," but that doesn't fix anything.
Description of Work: Repair refrigerator.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$75

Robyn N.
08/2016
1.0
appliance repair
  + -1 more
Worst experience, I contacted Bud's (Danion Navares) on July 16,2016 after a few times of trying to reach him to come fix my dishwasher that was leaking. Danion came out to my home on July 18,2016 he was here less than 10 minutes and said it was fixed and was warrantied for thirty days. I handed him cash and after requesting a receipt he gave me the receipt and left. On July 31, I called Danion (A few times) to have him come back and didn't get a response. I also texted him, No response. Tried again on August 1, No response, again on the 4th of August. once again, No response. Tried again on August 5th, Still, no response and again on the 7th of August my son tried from his phone (Danion answered!) He said he would be out to my home on Wednesday, August 10 and to text him before to remind him, which I did. We agreed he would be here at 9am and he was at my door on Wednesday at 7 am banging. He came into my home and did the same thing he did on the first visit. (Borrowing my screwdriver, since he didn't have his with him when he walked in) Five minutes later after tearing up the lanolium under my dishwasher when pulling it up, Not even sure what he was looking for) (However, I'm thankful I have a video as he did this). He said you need rollers and I will call you later to tell you how much they cost since the rack is not flat. He said that he was already heading into Austin to get some other parts and would check when he got there for the price of the rollers. (I still had rollers on the rack mind you) I had asked Danion some questions about a hot water heater) and Began proceeded to bad mouth other companies. (He makes a habit of doing this, I've learned) while bad mouthing other companies and how they rip you off). On August 11 at 12:13 Danion texted me. Stating the price would be 49.95 plus 20.00 labor and parts and also stated total was 75.00. I responded asking how he got 75.00 from 49.95 & 20.00 because I was getting 69.95.(I like to know what and why Im paying for things.) After I texted him how he came up with that amount, his responce was Its 75.00 total amount not explaining how he came up with that figure when he, himself gave me the two figures that werent equalling 75.00. I asked I thought the work was under warranty, He got irritated and responded back if I dont want to repair He would take the parts back. Several times I responded after and Not one responce from Danion. I had an appt on the 12th and texted him since I still hadnt heard from him. No responce. August 15th I texted and still no responce. I have since found that Danion is NOT certified. I have also found out he has done this to others on Craigslist, The better business bureau and yelp among other places, even on here! This man speaks of God yet is one of the most shadiest characters I have ever met. If you give someone a price, be prepared to explain HOW YOU GET THAT FIGURE especially when you, yourself give the customer one figure. PLUS, when you warranty your work, You should warranty your work, Why would someone pay you to come out and repair the very same appliance you were out to fix to begin with? I can understand parts. I would never expect someone to pay for parts if this were actually the issue. In the end, The rollers I found were NOT the issue after all. It was not leveled properly. Which is exactly what I paid Danion to do the first time! Danion is a crook! If you value your money and want good customer service and a company who truly backs up their work, I suggest going somewhere else. Because, once you question Danion, he will ignore you and not return calls or respond. This is NOT good business ethics! Remember, I'm just one of MANY who he has done this to!
Description of Work: Dishwasher was leaking

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$75

Tiffany M.
08/2016
1.0
appliance repair
  + -1 more
Bud came out to our home to repair our Viking Range Top stove. He told us that he is a CERTIFIED Viking repairman. He isn't. The first time that Bud came to our home to evaluate the situation, he was in & out within 5 minutes. When I questioned him about the quick visit - he didn't even pull the range out to inspect the unit - he told me that he knew what the problem was and would order the parts and be back when the parts arrived. It was several weeks between visits and I had to call him three times to schedule a return date. On Bud's second visit, he brought the new parts and worked for seven (7) hours on our range. During this time, he dropped items and gashed and ruined out cabinets. He apologized and said he would handle having them repaired. At the end of his visit, he asked me to come into the kitchen so he could show me that the OVEN was working. I said, 'You mean the stove top?'. He said, 'No, the oven'. I said, 'Nothing was wrong with the oven. The stove top is why you are here.' Needless to say, Bud left and we've never heard from him again. We have had to hire an attorney to pursue him so that we can repair the damage he did to our kitchen. Not only that, we are now left with a Viking range that is not only NOT REPAIRED, but, it's in worse condition that it was before Bud and Bud's Appliance & Refrigeration showed up. My advice: DO NOT HIRE BUD!
Description of Work: Bud was hired to repair our Viking stove. He lied to us saying he was a CERTIFIED Viking repairman - he isn't. See REVIEW below.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,000

Krystal B.
03/2016
3.0
appliance repair
  + -1 more
unknown
Description of Work: He came and looked at what was wrong with our fridge, diagnosed it and returned a day or two later with the part. It did work until about a couple of weeks later it had the same problem. I left him a voicemail asking for a return call to see if the part had a warranty or anything and I never heard back from him. The next person to work on it said that it was fine but the parts were extremely bent from rough or forceful work, so thankfully it was an easy fix the 2nd time, just sounds like there shouldn't have been a 2nd time.

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
2.0

$167

Jerald G S.
09/2015
5.0
appliance repair
  + -1 more
Good will explaining the issues I had and explaining the work that needed to get done. Fast and very happy with the work.
Description of Work: Refrigerator service, mine stopped cooling. The freezing was still working though and he explained the issue and how it works.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Richard L.
08/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: dryer heating coil failed. Had me order parts myself since it was the same price and I got a one year warranty verses the 90 day directly from him. Part arrived within 2 days and when I called him the response was swift. Replaced coil and showed me the damaged one within an hour of arrival. Pricing was very good for his labor.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$190

Gloria T.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: The flooding in San Marcos kept Bud from finishing. I am afraid he was severely hit by the storming.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Donald & Cindy R.
05/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Diagnosed. Did not repair.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

francisco G.
05/2015
5.0
appliance repair
  + -1 more
very well, nice man.
Description of Work: washing machine labor

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$72.5

Ricardo V.
04/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Fix washing machine. Used in past to fix refrigerator also.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$90

Susan P.
03/2015
5.0
appliance repair
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

R.G. K.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Evaluated my Kitchenaid refrigerator and told me about a reliability problem with an internal controller board. He advised me on where to get a repaired one more inexpensively than he would have to charge for it. I found this bit of professionalism very reassuring. I'd go here again.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$100

DEBORAH H.
02/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: Replaced a valve on my clothes washer. Diagnosed the problem with my dryer which was that the vent was clogged in the wall. We had maintenance come clean it out and it runs perfectly. First visit plus labor only $72.50.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Virginia D.
01/2015
5.0
appliance repair
  + -1 more
unknown
Description of Work: The circuit board in my refrigerator went out. They came out within the hour and let me know what the issue was. I was able to get the part quickly due to their recommendation and they came back out and installed the part. I would most definitely use them again. Bud the owner himself did the work and was most courteous both times he came to the house. I would give him an A PLUS for service, reliability, and work performed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$175

Richard L.
10/2014
5.0
appliance repair
  + -1 more
unknown
Description of Work: Bud called and set up a time to come to the house. He arrived on time. He rapidly determined the issue and had the part on his van. Job was completed within 45 minutes. He was very knowledgeable about the inner works and shared some simple was to fix issues myself.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Jane P.
06/2014
5.0
appliance repair
  + -1 more
It went perfect! I have used Bud'a appliance & Repair in the past and have always been very satisfied. He has saved me alot of money. I had one refrigerator the compressor went out on, after calling around and getting quotes his was the best. He works efficiently and quickly. I like that!
Description of Work: Repaired Washer-we need to replace a part in our LG washer

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Diane W.
05/2014
5.0
appliance repair
  + -1 more
He came to my door with a card and was very polite and introduced himself. He came in and started on the clothes washer right away. I could not believe how quick and clean he was. He trouble shot the problem and fixed it in a very short time period. His cost of $72.00 was way cheaper than getting a whole new washing machine. He warranted his repair for 30 days. There have been no new issues so far, so I think this was a great transaction.
Description of Work: My clothes washer died on Easter Sunday! I did everything I knew to fix it. I jumped onto Angie's List to find someone. I called Bud's Appliance Repair because they said they did emergency service. This was not an emergency, and it was Easter Sunday. I was not surprised that no-one called back. I figured I would spend Monday searching and calling for service. However, bright and early about 8:00am I think the guy called and said he could be there in 30 minutes and he was.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$72

Susan P.
06/2013
5.0
appliance repair
  + -1 more
Bud found out that they no longer make the appropriate size pump for our ice machine. He had to rework our machine to accommodate a different size pump. He also discovered that the electrical board was not working properly so he replaced it. He was very punctual and friendly. We felt his price was very fair for the parts and his labor due to the amount of time he had to spend. It was not just a simple repair.
Description of Work: Bud came to our home to repair an ice machine. This wasn't an ice maker in a refrigerator; it was a separate machine. It leaked and wouldn't make ice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$450

Carolyn B.
03/2013
5.0
appliance repair
  + -1 more
They were very reliable and did a good job. They had a good price. They even gave us a warranty for their service for 30 days.
Description of Work: I made a service call at Bud's. They repaired the dishwasher and had checked the problem with the refrigerator.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
punctuality
5.0

Yes, I recommend this pro
$72.5

    Contact information

    ., San Marcos, TX 78666

    http://www.budsappliance.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Appliance Repair

    FAQ

    Bud's Appliance and Refrigeration Service is currently rated 4.3 overall out of 5.

    Sunday: Closed

    Monday: 9:00 AM - 5:00 PM

    Tuesday: 9:00 AM - 5:00 PM

    Wednesday: 9:00 AM - 5:00 PM

    Thursday: 9:00 AM - 5:00 PM

    Friday: 9:00 AM - 5:00 PM

    Saturday: Closed

    Bud's Appliance and Refrigeration Service accepts the following forms of payment: Check
    No, Bud's Appliance and Refrigeration Service does not offer free project estimates.
    No, Bud's Appliance and Refrigeration Service does not offer eco-friendly accreditations.
    No, Bud's Appliance and Refrigeration Service does not offer a senior discount.
    Yes, Bud's Appliance and Refrigeration Service offers emergency services.
    Yes, Bud's Appliance and Refrigeration Service offers warranties.
    Bud's Appliance and Refrigeration Service offers the following services: Appliance Repair.

    Contact information

    ., San Marcos, TX 78666

    http://www.budsappliance.com

    Service hours

    Sunday:
    Closed
    Monday:
    9:00 AM - 5:00 PM
    Tuesday:
    9:00 AM - 5:00 PM
    Wednesday:
    9:00 AM - 5:00 PM
    Thursday:
    9:00 AM - 5:00 PM
    Friday:
    9:00 AM - 5:00 PM
    Saturday:
    Closed