BALCONES APPLIANCE REPAIR

Exceptional. Michael Cook arrived soon after I phoned. He assessed the problem, made the frig run again, and gave me some hints on how to check for future problems. I certainly will contact him the next time one of my cranky appliances needs professional care!

Called and left a message and Michael called back within a minute. I explained to him my situation and he advised that what I was hearing was completely normal and not to worry. He said he could come out and take a look, but would rather save me some money and diagnose it over the phone. Thank you Mike for the education and for not taking advantage of the situation. I will certainly call you again for any appliance repair.

Mr. Cook responded promptly and set about examining my dishwasher. I told him about my experience with another repair service---I had paid $49 for an initial call, to be put towards the cost of the repair, and the other service had supposedly ordered the part, but stopped responding to my phone calls. Mr. Cook didn't charge me for the initial call, perhaps because I had been burned before. He got the part in 2 days (the previous guy said it was still on order after 2 weeks) and returned to install it. The price was decent (mostly the replacement part) and the service excellent.

Excellent work and excellent customer service. Michael is great to work with and goes over and beyond to ensure satisfaction.

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I live in a small town and called this company to see if they could come to repair my electric dryer. Although they do not service my area, they offered to walk me through different things to test to try to figure out on my own what the issue was. That was definately going above and beyond what other companies told me, which was just "sorry we don't service that area". Thanks Michael!

They service man came on time and gave a estimate for the cost to fix the dishwasher. He told me that the price to fix the dishwasher would be high. We ended up buying a new dishwasher. He did not do any repair work.

I was not at home when the repairman came, my husband was, so I can't tell the "whole" story. But we were satisfied with the work the repairman from Balcones did. At least he got the washer started again so I was able to finish the load that was in the washer. The previous repair person (not from Balcones) just told me to talk to Maytag, charged me $52.00 for a service call and left me high and dry with my unfinished load.

THE SERVICE PERSON WAS ON TIME AND GAVE US GOOD ADVICE ON WHAT TO DO.