Will's Plumbing & Testing Service

Plumbing, Water Heaters, Drain Cleaning,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

We are a "Texas Family" owned and operated business. We have been in business over 25 years and we've built this company 1 customer at a time. We are "Dedicated to Quality" and we show it in everything we do. We send only State of Texas licensed Plumbers to your home, to ensure you get a well trained professional to service your home. We are available 24 hours a day, 7 days a week AND you'll never get an "Answering Service", you'll get a member of our staff who cares about your needs. We take great pride in the Company and our fellow employees, who are the best in the Plumbing industry. Whether they work in the field or the office, the people of Will's Plumbing & Testing Service not only make things happen, but make sure you, the customer, are happy. We are the #1 Rinnai Tankless Water Heater installers and warranty service providers. We also service & flush the systems we and others install. We also Repair, Service/Maintenance Rinnai, Navien, A.O. Smith, and many other tankless and storage type water heaters. Our Plumbers are dedicated to providing you the best in Service and Customer Satisfaction. Please call us at (210) 494-0991 in San Antonio and the surrounding areas, or find us on our website @ www.willsplumbing.com. We are an Award Winning Service Company on Angie's List since 2010 and we have been in business for over 17 years!! We have won Angie's List's highest awards in multiple categories for the last 6 years. We service customers in San Antonio and ALL surrounding counties. Additional emails: will@willsplumbing.com & info@willsplumbing.com.

Business highlights

26 years of trusted experience
Family Owned & Operated
Emergency Services Offered

Services we offer

Residential & Commercial Plumbing. Water Heaters. Hydro-Jetting, Below-Foundation Tunneling. Sewer Pipe & Building Drain Repair & Replacement, Drain Testing, Leak Location. Sewer & Drain Cleaning. Sump Pumps. Gas Line Replacement. Gas Line Testing. Trenching & Excavation, Sewer line Replacement.

Services we don't offer

Medical Gas.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.81,753 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
88%
4
4%
3
3%
2
2%
1
3%


Rating CategoryRating out of 5
quality
4.9
value
4.5
professionalism
4.9
responsiveness
4.9
punctuality
4.8

Filter reviews by category

Showing 926-950 of 1753 reviews

dianne L.
06/2013
5.0
plumbing, water heater repair
  + 0 more
John and Marc were phenomenal. They were punctual, professional, and did a great job. The job was done for 25% of what 2 other plumbers quoted me. Plenty of common sense applied. Didn't try to sell me on extra things, offered me alternatives that saved me over $700! Excellent!! Thanks John and Marc!
Description of Work: Removed old water heater, picked up water heater from local big box store, installed new water heater, hauled away old water heater

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Will's Plumbing & Testing Service
That's what we do.....day in, day out. Call us for the best service in the area! Thank you for the opportunity to serve you. Will Shilling

Patricia D.
06/2013
5.0
plumbing, water heater repair
  + 0 more
The company was responsive to my call for an estimate. The cost was $69.95 which would be applied to the installation cost. The technician was Joseph. Out of the 4 estimates I received Joseph was the only one who actually got on the floor to look to see where the old heater was leaking. The installation went smoothly. Old (20 years old) hot water heater was removed and new one was installed and brought up to code. Joseph was polite, friendly and helpful to give me info on different brands of hot water heaters. I have no complaints about anything. I would call Will's Plumbing for any plumbing need.
Description of Work: Installed new hot water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,100

Response from Will's Plumbing & Testing Service
We receive many great reviews on Joseph as well as the other technicians in our company. These people, from the office to the field, work hard to perfect their craft and provide excellent service to our customers. We want our customers to receive the best possible service in the industry. Again, thank you for the opportunity to serve you. Will Shilling

Ondrea D.
06/2013
5.0
plumbing
  + -1 more
Joseph came and problem more difficult than described on phone - needed more precise tools and equipment. Came back next day. Job done efficiently and Joseph very courteous.
Description of Work: Purchase house - lots of problems with toilets.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,179.95

Response from Will's Plumbing & Testing Service
We try to have everything we need when we arrive at your home, but that doesn't always happen. Rest assured that if we don't have what you need.......we'll get it. As for courtesy, it should be expected from all people, especially the people of Will's Plumbing, A/C & Refrigeration Services. Thank you for your business and we hope to see you again. Will Shilling

Nicole & Borry D.
06/2013
5.0
plumbing
  + -1 more
Found the problem quickly and fixed the same day.
Description of Work: Fixed pipe leak in front yard.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$365

Response from Will's Plumbing & Testing Service
When it comes to finding and repairing leaks.....our guys are good. Call us for any Plumbing, A/C, Heating, or Refrigeration service you require. Thank you for your business and please call us again. Will Shilling

Marika C.
06/2013
5.0
plumbing
  + -1 more
Timely, professional, Mark was very nice and explained everything to us when we had questions
Description of Work: Test for leaks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$195

Response from Will's Plumbing & Testing Service
Thank you for the wonderful report. We work hard to provide the best service in town and from the reports I've read, we are doing a pretty good job. Sometimes mistakes are made and people "drop the ball" so to speak, but in the end....it's how those problems are handled that makes a difference. Please call us when you need us. Will Shilling

Janet D.
06/2013
1.0
plumbing
  + -1 more
Josh was not able to come on Monday as scheduled so they sent Joseph. Joseph didn't know what Josh had planned and was not prepared. So I rescheduled for Thursday when Josh could return because he was familiar with the planned work. Josh showed up with a helper. He made NINE huge holes in my kitchen to run the line through the ceiling. He had told me four or five and that he did not tape and float. Nine huge irregular holes were left with insulation hanging down. Then they couldn't turn the water back on after they turned it off. He instructed us to call SAWS and left us without water. I called the office and no one ever returned my call. SAWS did not turn the water back on till after 2 AM. The next day I discovered both connection sites were leaking. I called the exchange twice before someone returned the call. Mark came out but had no parts or tools to fix the problem. He blamed one leak on the helper. Then said he would do the other connection another way. He returned the next day and fixed the problem so far. I also explained I had no hot water. He said it was off and said I needed a new hot water heater. I believe the guys the day before turned it off. I had the drywall repairman, Mark and his helper and the refrigerator delivery people here all the the same time. The drywall repairs cost another 325.00. Before leaving Mark pointed out several things that needing to be done on my hot water heater and told me my house could explode. My hot water heater is only five years old. I told him don't bother on a quote because I would not be using them again!!
Description of Work: There were supposed to install a water line for an icemaker

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$832

Beth A.
06/2013
5.0
plumbing, small appliance repair
  + 0 more
I called Will's plumbing to change out a garbage disposal. They gave me a quote on the phone and after I told them I was an Angies list member, told me about their coupons on the site. The office personnel were friendly and helpful. Joseph came to install our disposal, he was prompt (the office called and told us he was on the way and his name, so we knew who to expect) and very professional. I LOVED how he wore covers over his shoes when he entered my house and closed the door every time he had to go to the truck to get anything. He worked quickly, but ensured everything was working before he left. Over all I was very impressed with the company and Joseph himself!
Description of Work: Replaced the garbage disposal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$225

Response from Will's Plumbing & Testing Service
Thank you so much for the wonderful report. All the people here work hard to provide a pleasant, honest, and valuable service to our customers. Thanks again and call us when you need us. Will Shilling

William W.
06/2013
5.0
plumbing
  + -1 more
The technician was on time, friendly, courteous and efficient. He's very conscious of being clean. He has covers for his feet and he apologize when he got water on the floor. He spent a lot of time trying to figure out how it would work exactly the way I wanted and when it didn't, he did it all over again. He was pretty diligent about it. Overall, he's a good technician.
Description of Work: We used Will's Plumbing, AC & Refrigeration Service for plumbing.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kassy M.
06/2013
5.0
plumbing
  + -1 more
Great service. Technician called ahead, was on time. Ice maker was replaced quickly. He took a quick look at another appliance I was having problems with and answered additional questions. He actually saved me the trouble of an additional service call. I highly recommend Will's and will use them again.
Description of Work: Replaced freezer ice maker

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Michele B.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
They are knowledgeable and helpful. I never feel oversold. I recommend them to other people. The staff is great, I've never had the same plumber twice but everybody that has come has been very knowledgeable, very considerate, and very helpful.
Description of Work: I last used Will's Plumbing, AC & Refrigeration Service about a month ago.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Lisa M.
06/2013
5.0
drain cleaning
  + -1 more
Plumber was very knowledgeable, honest, polite. Did an excellent job. Big far the best service. I have received from a plumber.
Description of Work: Drain cleaning of kitchen sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$177

Jenna N.
06/2013
5.0
gas leak repair
  + -1 more
They were able to performed the work on the spot.
Description of Work: Natural gas outlet was capped.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$137

Marc M.
06/2013
5.0
heating & air conditioning/hvac, plumbing
  + 0 more
Josh was awe some extremely friendly knew what he was doing arrived on time. Completed work and cleaned up after self. This is the 3rd project using will's plumbing. They are our company of choice for all plumbing & a/c needs.
Description of Work: Repaired a family value on toilet. Replaced another toilet. Replaced another toilet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

WILLIE PAULETTE B.
06/2013
5.0
plumbing
  + -1 more
Joseph did an excellent job. Very professional and I will definitely use Will's Plumbing again.
Description of Work: Changed out all the plumbing including faucet to utility sink. All plumbing pipe under the sink. Introduced themselves and explained the job. Got an estimate over the phone, they confirmed the estimate before starting the job.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$224.63

Joseph B.
06/2013
5.0
heating & air conditioning/hvac
  + -1 more
Price Ok service man was competent, efficient, polite & neat.
Description of Work: Replaced cooling coil in AC unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

Michele B.
06/2013
5.0
plumbing
  + -1 more
Very thorough. Did pressure test a checked both water and softener. Even fixed a vent cover for me.
Description of Work: Checked whole house for potential leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0

Yes, I recommend this pro
$40

Gail D.
06/2013
5.0
plumbing, water heater repair
  + 0 more
Very well, Anthony was efficient and thorough.
Description of Work: Replace water heater.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gloria S.
06/2013
3.0
plumbing
  + -1 more
Mark the plumber was about 2 hours late, found what was causing the leak, parts had to be ordered, said it take about 3 or 4 days for the parts to come in, the customer service rep. Roger called to say, as soon as the parts came in he would call to make an appointment for the plumber to come back and repair the leak, it was taking so long, I called to see what the problem is the rep said the parts did come in, could someone come out that day Friday? I told the rep. Monday would be better which is today, all this took 2 weeks approx., the plumber did apologize for the delay.
Description of Work: repair leaky shower fawcet

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
3.0
responsiveness
3.0
punctuality
2.0

Yes, I recommend this pro
$207

Claire Gillespie I.
06/2013
5.0
plumbing, wells, drain cleaning
  + 1 more
Very prompt, stayed to answer my questions about some other aspects of sump pump, and gave me some ideas for a better configuration to prevent this from happening again....Very impressed with this company
Description of Work: My basement had flooded, Will's checked the sump pump, and found an obstruction - fixed it

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

Andrew W.
06/2013
5.0
plumbing
  + -1 more
Our old disposal was leaking, so we were in a bit of a bind. I called Will's plumbing up and they came out the same morning. I was even able to take advantage of a deal on Angies list for a discount on a new garbage disposal. The technician was very professional and did a great job. I would definitely recommend Will's Plumbing for anyone to use.
Description of Work: replaced garbage disposal

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

April B.
06/2013
5.0
gas leak repair
  + -1 more
They were very professional and helpful. Would definitely recommend!
Description of Work: Fixed the gas leaks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$470

Ron S.
05/2013
2.0
plumbing, water heater repair
  + 0 more
Spent about 6 minutes trying to light the pilot and would not light. At this point the tech informed my that they only worked on Sear's Electric water heaters. Seems he should have said something before starting. Charged me 69.95. I think this is a little high for 6 minutes and did not fix the problem and there was a problem. The water heard was flooded due the past 24 hours of heavy rains which flooded our garage. I called another company later and they came out and tried to fix the problem and explained several things to me as to why they really couldn't and would not want to work on our Sears heater and at NO CHARGE Not really please with the service.
Description of Work: Came out and tried to light burner on water heater.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
3.0
responsiveness
4.0
punctuality
4.0

$70

Response from Will's Plumbing & Testing Service
I spoke with (Member name removed) today. He was a very pleasant individual and was very courteous in taking the time to speak with me. The plumber who went out did try to light the pilot assembly but was unsuccessful due to the amount of moisture (large rains flooded the garage). Unfortunately the plumber did not write his findings on his invoice so regardless of what he may have said to (Member name removed), he did not do his job. He should have explained to the customer that the thermostat and pilot assembly on the Kenmore water heater needed to have Kenmore (Sears) parts. The service call was on the Sunday before Memorial Day and he did not have the proper parts to install on the water heater (that will be shortly remedied). He did not write an estimate on what the repairs would have cost so we could return on Tuesday to repair the heater. As it turns out, the components of the heater just needed to dry out so that the igniter on the pilot assembly would light. I did apologize for his inconvenience and I told him I would void his check, resulting in a refund of his money in full. I, as well as the rest of the members of Will's Plumbing, A/C & Refrigeration Service, work very hard to provide the very best in customer service and pride ourselves in the standards we hold the company to. We really do care about our customers and DO NOT want to just go out and charge the customer for showing up. That's why it is a " Diagnostic Fee" and NOT a Service Charge. We use these moments (as well as our Angie's List Reports) to stay on top of how we treat our customers as well as how our Service Men in the field perform. Thank you (Member name removed) and Angie's List for giving us this opportunity to better ourselves in our chosen profession.

Stephen L.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
Mike came out diagnosed the wiring issue quickly and resolved the issue.
Description of Work: A/C Not cooling.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$69.95

Mike T.
05/2013
5.0
sewer cleaning
  + -1 more
Mark was a pleasure to work with the work that needs to be performed has not been complete as of this will thing. But will be very soon.
Description of Work: Camera inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Edwin S.
05/2013
5.0
plumbing, sewer cleaning
  + 0 more
The company came on an emergency call our systems were backing up. The plumber was timely, professional, we are very pleased.
Description of Work: Part out the sewer line.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$220

Contact information

318 E Nakoma Whse 3, San Antonio, TX 78216

http://www.willsplumbing.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM


Licensing

Insured

Licensed*

Trade License Number
18587
Trade License Locale
Texas
Trade License Authority
Texas: Dental - Optometry - Plumbing - Psychologists - Other
Trade License Expiration
08/31/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Water Filtration and Softening,
Natural Gas Lines,
Drain Pipe Installation,
Wells and Pumps,
Gas Logs,
Gas Grills,
Fireplaces,
Water Coolers

FAQ

Will's Plumbing & Testing Service is currently rated 4.8 overall out of 5.

Sunday: 12:00 AM - 12:00 AM

Monday: 12:00 AM - 12:00 AM

Tuesday: 12:00 AM - 12:00 AM

Wednesday: 12:00 AM - 12:00 AM

Thursday: 12:00 AM - 12:00 AM

Friday: 12:00 AM - 12:00 AM

Saturday: 12:00 AM - 12:00 AM

Will's Plumbing & Testing Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Will's Plumbing & Testing Service does not offer free project estimates.
Yes, Will's Plumbing & Testing Service offers eco-friendly accreditations.
Yes, Will's Plumbing & Testing Service offers a 10% senior discount.
Yes, Will's Plumbing & Testing Service offers emergency services.
Yes, Will's Plumbing & Testing Service offers warranties.
Will's Plumbing & Testing Service offers the following services: Residential & Commercial Plumbing. Water Heaters. Hydro-Jetting, Below-Foundation Tunneling. Sewer Pipe & Building Drain Repair & Replacement, Drain Testing, Leak Location. Sewer & Drain Cleaning. Sump Pumps. Gas Line Replacement. Gas Line Testing. Trenching & Excavation, Sewer line Replacement.
Medical Gas.

Contact information

318 E Nakoma Whse 3, San Antonio, TX 78216

http://www.willsplumbing.com

Service hours

Sunday:
12:00 AM - 12:00 AM
Monday:
12:00 AM - 12:00 AM
Tuesday:
12:00 AM - 12:00 AM
Wednesday:
12:00 AM - 12:00 AM
Thursday:
12:00 AM - 12:00 AM
Friday:
12:00 AM - 12:00 AM
Saturday:
12:00 AM - 12:00 AM