This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
We are a "Texas Family" owned and operated business. We have been in business over 25 years and we've built this company 1 customer at a time. We are "Dedicated to Quality" and we show it in everything we do. We send only State of Texas licensed Plumbers to your home, to ensure you get a well trained professional to service your home. We are available 24 hours a day, 7 days a week AND you'll never get an "Answering Service", you'll get a member of our staff who cares about your needs. We take great pride in the Company and our fellow employees, who are the best in the Plumbing industry. Whether they work in the field or the office, the people of Will's Plumbing & Testing Service not only make things happen, but make sure you, the customer, are happy. We are the #1 Rinnai Tankless Water Heater installers and warranty service providers. We also service & flush the systems we and others install. We also Repair, Service/Maintenance Rinnai, Navien, A.O. Smith, and many other tankless and storage type water heaters. Our Plumbers are dedicated to providing you the best in Service and Customer Satisfaction. Please call us at (210) 494-0991 in San Antonio and the surrounding areas, or find us on our website @ www.willsplumbing.com. We are an Award Winning Service Company on Angie's List since 2010 and we have been in business for over 17 years!! We have won Angie's List's highest awards in multiple categories for the last 6 years. We service customers in San Antonio and ALL surrounding counties. Additional emails: will@willsplumbing.com & info@willsplumbing.com.
Business highlights
25 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Services we offer
Residential & Commercial Plumbing. Water Heaters. Hydro-Jetting, Below-Foundation Tunneling. Sewer Pipe & Building Drain Repair & Replacement, Drain Testing, Leak Location. Sewer & Drain Cleaning. Sump Pumps. Gas Line Replacement. Gas Line Testing. Trenching & Excavation, Sewer line Replacement.
Description of Work: Need a plumber to mark problem in the street for the water company to fix it.
Rating Category
Rating out of 5
Yes, I recommend this pro
Robert G.
03/2021
5.0
appliance repair, heating & air conditioning/hvac, plumbing, water heater repair
+ 2 more
Work was done expeditiously once the crew was able to come.
Description of Work: Repair tankless water heater.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
Frank G.
02/2021
1.0
appliance repair, sewer cleaning
+ 0 more
Lousy. They were very unprofessional by failing to inform me of work not being performed. I was rescheduled 5 times and plumber failed to show up or was I notified he was not. After 5 days and numerous calls, I was told a plumber was on the way. After 3 hours, contacted them and was informed he would not be here. After 5 days of rescheduling, I was told they were not cleaning main drains right now and having not been doing that all week. This was not relayed to me 5 days ago. This is the first time I have used Angie's list and if other contractors operate this way, I will not be using contractors recommended.
Description of Work: Sewer line backed up.
Rating Category
Rating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Will's Plumbing & Testing Service
This customer was scheduled for a Friday afternoon (he couldn't do a morning appointment, wanted afternoon only). Friday we had to push his appointment to Saturday afternoon. Again, I offered a morning appointment on Saturday and explain that I recommend a morning appointment because afternoon appointments can get rescheduled if there are delays. But he said only afternoon worked with his schedule. I never told him we weren't doing sewer calls or stoppages, not sure why he is saying that. I explained that every call we had was an emergency at this time and that he was not alone. We are doing our best to get to everyone, in order, first come, first serve with emergencies having priority. Of course that's difficult because every single call we have been taking that last 2 weeks are emergencies and sometimes in our industry the call we schedule ends up being so bad, our plumber is tied up at that location all day. So Saturday morning all my guys got tied up with their calls, again! And I called the gentleman to explain we would not make it today but my plumber was willing to go out first thing Sunday morning or afternoon. At this point the gentleman was very frustrated with me and said I was not a truthful person or company and that he wanted to find a company that would not lie to him. I never lied to him, we are just busy and unfortunately had to reschedule him due to delays we could not avoid. I did my best to communicate with him and offer him morning opportunities and a Sunday opportunity. I don't think we failed at communication or as a company. I think this is just a terrible time with a lot of emergencies and unfortunately this gentleman did get rescheduled twice and third time it was going to happen he cancelled. I do hope he was able to find a company that could service him right away. Sincerely, Samantha Gonzales
William F.
01/2021
5.0
plumbing, water heater repair
+ 0 more
Fantastic job. Extremely pleased with the quality of the work. I added installing a pressure regulator to the job after they started and they didn't bat an eye. I would highly recommend this company.
Description of Work: Fix a leaking pipe and install a pressure regulator
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Dexter F.
12/2020
5.0
appliance repair, plumbing
+ 0 more
The service worker arrived on time and did an outstanding job at a reasonable price.
Description of Work: Replaced outdoor faucets
Rating Category
Rating out of 5
Yes, I recommend this pro
Curtis F.
11/2020
1.0
plumbing, drain cleaning
+ 0 more
Go? It didn't I got no quote at all. Left me hanging.
Description of Work: Fix drain required tunneling quote
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
4.0
punctuality
4.0
Response from Will's Plumbing & Testing Service
I see that one of our plumbers went out in early November for a clogged kitchen sink and provided an estimate for a break under the slab (tunnel). I am not sure I quite understand this review but I will be sure to reach out to this customer to see what is going on. Sincerely, Samantha Gonzales
Kathy S.
10/2020
5.0
appliance repair, plumbing
+ 0 more
Marc and Michael, the apprentice, came on time to my home and got right to work. We had to have plumbing moved to accommodate our new bathroom remodel. Marc did an excellent job, cleaned up, and was finished in a timely manner. I like that he was doing ojt (on the job training) with Michael. The ladies at will's kept me up to date on when marc would arrive. They had to cancel my previous appt (which they apologized for) due to emergencies but i was first the next day. Good companies can be hard to find...glad I've found my good plumbing company and plumber.
Description of Work: Realign plumbing for bath remodel
Rating Category
Rating out of 5
Yes, I recommend this pro
Betty W.
10/2020
5.0
appliance repair, plumbing
+ 0 more
extremely well, very efficient and friendly
Description of Work: installed new toilets and a water softener system
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Michael M.
09/2020
5.0
plumbing
+ -1 more
Matthew came out same day to give estimate and start repair. Had to return early the next morning to complete the job. He understood the scope of job and stuck to his estimate. This is a fair company and I would use them again.
Description of Work: broken main line
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$450
Frank W.
09/2020
5.0
plumbing
+ -1 more
Excellent.The person I talked to on the phone put in the extra effort to get someone to the house to fix the problem as at the time I called there were no appointments available. Matthew showed and quickly diagnosed what needed to be done. He and his apprentice were very polite and allowed me to ask questions while they worked. I would definitely call these guys again!!!
Description of Work: Replace PRV and water heater expansion tank.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$800
Pamela R.
09/2020
5.0
plumbing
+ -1 more
Great job! Arrived on time, left everything clean, very professional. Prices are very fair.
Description of Work: New sinks, faucets and garbage disposal
Rating Category
Rating out of 5
Yes, I recommend this pro
Michael S.
09/2020
1.0
appliance repair
+ -1 more
Scheduled 3 times - never showed up to any of them.
Description of Work: Replace faucet valve
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Will's Plumbing & Testing Service
I will look into this, this does not sound like something our company would do. I am thinking this client may have confused our company with Will's All Pro. Sincerely, Samantha Gonzales
Cynthia H.
09/2020
1.0
appliance repair, plumbing
+ 0 more
Specifically asked when oil made appointment is they installed glass shower doors, answered yes. Gave details of whe I needed, size of door and where needed install. Advised they could do it. Person arrived went in to scope and said, “we don’t install shower doors, we only do plumbing” . Measured the opening and didn’t even know what to measur had to direct , top, middle, and bottom. Then charged me for service charge. If you knew you didn’t provide that service why not say so and waste my time and to add insult charge me for service call!!!
Description of Work: Shower door installation
Rating Category
Rating out of 5
quality
2.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
$39
Response from Will's Plumbing & Testing Service
This should of never happened. We definitely don't install shower walls or glass walls. We do install shower pans however and this may have been confused by someone in my office answering my phones. I have a few new hires who are learning so I apologize for the inconvenience. I don't think it's fair that you were charged the $39.95 and I will be calling you this week to issue you a refund. Sorry I didn't catch this sooner but I will do my best to make it right! Sincerely, Samantha Gonzales
Jerry B.
09/2020
5.0
appliance repair, plumbing
+ 0 more
Went very well, took far less time than anticipated. Helps if you have the proper tools for Pex line compression fitting.
Description of Work: Install pressure reducer FROM 115 PSI-63 PSI. Detach main water line from water softener ( valve broken ) shooting water into wall on garage. Bypass water softener so it can be replaced. Install pex l iui ne to copper with pressure fitting so we could have water to house again.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Angela S.
09/2020
5.0
plumbing
+ -1 more
Excellent service PRV had to be replaced which solved the problem. Professionalism displayed at all times. Definitely refer for any plumbing issues.
Description of Work: Humming in faucets
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$526
Steve S.
09/2020
5.0
appliance repair, plumbing, water heater repair
+ 1 more
The fellow came in, gave recommendation, explained what needed to be done and allowed me to remove the old existing hot water heater and enclosure. The installation (outdoor model, 1 restroom house with 3 people) was done pretty much where the old heater was so new piping and such were kept to a minimum. This kept the price down to around $3700. They did a great job overall.
Description of Work: Install new tankless hot water heater
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,700
Steve S.
09/2020
5.0
appliance repair, plumbing, water heater repair
+ 1 more
Excellent all the way around. The new outdoor tankless heater replaced an outdoor tank heater and used the existing piping for the most part. I did the demo of the old w. heater enclosure which brought the cost down a couple hundred dollars. Marc was very professional and did excellent work. Ms. Sam was wonderful to work with as well. I would definitely hire them again!
Description of Work: Replaced a dying tank water heater with a Rinnai tankless one.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,600
Deb M.
08/2020
5.0
appliance repair, plumbing
+ 0 more
Very well! Everyone I spoke to you in the office or got a text message from was super efficient and very friendly. Andrew showed up quickly and took care of business in a very professional manner; he’s also very nice. 😀
Description of Work: Clogged main drain
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$500
Stace S.
08/2020
5.0
appliance repair, water heater repair
+ 0 more
Hands down the best service experience we've had with plumbers in SA. I was fully braced to be gouged in spite of the fact that I'd vetted Will's through both Angie's and the BBB -- but my cynicism was not rewarded. The guys that came out totally explained what had gone wrong, fixed it quickly, and considering what plumbers know they can get away with, charged a reasonable fee for the work done. For the first time, we have a plumbing company as a contact in our phones -- something we had previously avoided! When this heater goes south, we know for sure who we'll be calling.
Description of Work: Hot water heater repair
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$123
Response from Will's Plumbing & Testing Service
Wow! Thank you for such a wonderful review and the high praise!! We truly appreciate the business and the support. We hope all our customers know how much we care! Thank you for taking the time to review us. Sam Gonzales
Morgan L.
08/2020
5.0
appliance repair, plumbing
+ 0 more
Will's did a professional and thorough job.
Description of Work: Water leak under the house
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$262
Response from Will's Plumbing & Testing Service
Thank you so much! Sam Gonzales
Sammye J.
08/2020
5.0
plumbing
+ -1 more
Called and got an appointment the same day. The technician, Marc, was excellent. Spent time looking at the problem and explained what needed to be done. Faucet needed a new seal kit. Marc was thorough and thoughtful. We'll definitely be using Will's Plumbing for all our needs.
Description of Work: Leaking around the kitchen faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Response from Will's Plumbing & Testing Service
We sure like being able to make "same day" appointments! Thank you for taking the time to leave us a review and mention our quick turn around time! Reviews from our customer's really help out our business! Thank you, Sam Gonzales
Great, very professional, friendly and knowledgeable.
Description of Work: Clogged sewer line.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
Response from Will's Plumbing & Testing Service
Thank you for the great review! We work hard to provide our customers with quality,Service, and integrity. Please contact us again should you need further service. W.S.
KEITH W.
08/2020
1.0
appliance repair
+ -1 more
I had it fixed by another plumber. I thought that I had made arrangements to have Will's call me to make an appointment, but I never heard from the company.
Description of Work: Leaking outside pipe
Rating Category
Rating out of 5
Response from Will's Plumbing & Testing Service
I am not sure what is going on with this review? All of our calls are recorded/documented and we have no recollection of anyone with this name (reviewers name) that called. There are only two people who have been answering the phones this past 2 weeks (one of which is me) and there is no reason we wouldn't have be able to schedule someone right away. I hope you were able to get your plumbing issues taken care of. Samantha Gonzales
ernesto S.
07/2020
5.0
plumbing
+ -1 more
Excellent work. Explained everything before working. cleaned up work area well
Description of Work: Main Water Leak valve was broken and was replaced
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from Will's Plumbing & Testing Service
Thank you for your wonderful review. We work hard to provide the best service possible. We have many company policies to insure great service, and your feedback lets us know those policies are being followed. And we believe we have the very best plumbers in the industry! Thank you again and call us if you need us. W>S
Rebecca D.
07/2020
5.0
appliance repair, plumbing
+ 0 more
Service was excellent. My tankless heater has sediment build up In the sensor and it was repaired quickly and they also gave a recommendation for a water filtration that would work for my home.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Water Filtration and Softening,
Natural Gas Lines,
Drain Pipe Installation,
Wells and Pumps,
Gas Logs,
Gas Grills,
Fireplaces,
Water Coolers
FAQ
Will's Plumbing & Testing Service is currently rated 4.8 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Will's Plumbing & Testing Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Will's Plumbing & Testing Service does not offer free project estimates.
Yes, Will's Plumbing & Testing Service offers eco-friendly accreditations.
Yes, Will's Plumbing & Testing Service offers a 10% senior discount.
Yes, Will's Plumbing & Testing Service offers emergency services.
Yes, Will's Plumbing & Testing Service offers warranties.
Will's Plumbing & Testing Service offers the following services: Residential & Commercial Plumbing. Water Heaters. Hydro-Jetting, Below-Foundation Tunneling. Sewer Pipe & Building Drain Repair & Replacement, Drain Testing, Leak Location. Sewer & Drain Cleaning. Sump Pumps. Gas Line Replacement. Gas Line Testing. Trenching & Excavation, Sewer line Replacement.