This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
We are a "Texas Family" owned and operated business. We have been in business over 25 years and we've built this company 1 customer at a time. We are "Dedicated to Quality" and we show it in everything we do. We send only State of Texas licensed Plumbers to your home, to ensure you get a well trained professional to service your home. We are available 24 hours a day, 7 days a week AND you'll never get an "Answering Service", you'll get a member of our staff who cares about your needs. We take great pride in the Company and our fellow employees, who are the best in the Plumbing industry. Whether they work in the field or the office, the people of Will's Plumbing & Testing Service not only make things happen, but make sure you, the customer, are happy. We are the #1 Rinnai Tankless Water Heater installers and warranty service providers. We also service & flush the systems we and others install. We also Repair, Service/Maintenance Rinnai, Navien, A.O. Smith, and many other tankless and storage type water heaters. Our Plumbers are dedicated to providing you the best in Service and Customer Satisfaction. Please call us at (210) 494-0991 in San Antonio and the surrounding areas, or find us on our website @ www.willsplumbing.com. We are an Award Winning Service Company on Angie's List since 2010 and we have been in business for over 17 years!! We have won Angie's List's highest awards in multiple categories for the last 6 years. We service customers in San Antonio and ALL surrounding counties. Additional emails: will@willsplumbing.com & info@willsplumbing.com.
Business highlights
26 years of trusted experience
Family Owned & Operated
Emergency Services Offered
Services we offer
Residential & Commercial Plumbing. Water Heaters. Hydro-Jetting, Below-Foundation Tunneling. Sewer Pipe & Building Drain Repair & Replacement, Drain Testing, Leak Location. Sewer & Drain Cleaning. Sump Pumps. Gas Line Replacement. Gas Line Testing. Trenching & Excavation, Sewer line Replacement.
The plumbers were on time made sure to call when on their way were professional, helpful & worked quickly.
Description of Work: Replacement of pacts on tankless water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$550
Kathy Y.
03/2012
5.0
plumbing
 + -1 more
I called this morning around 9:00. Matt was here before 10:00. He was finished before 10:10. I had a leak underkitchen sink. He determined the cause and fixed it immediately. I appreciate the quick and courteous service.
Description of Work: fixed leak under kitchen sink
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$112
Edgar R.
03/2012
5.0
plumbing
 + -1 more
They are excellent and are very friendly. This company was able to have somebody out within 24 hours and the technician was very knowledgeable. He gave me a lot of details on what he was doing and I will use them again in the future.
Description of Work: I used Will's Plumbing & Testing Service to mount my under-counter sink.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$70
Kerry A.
03/2012
5.0
plumbing
 + -1 more
great. I appreciate good technicians who can also communicate.
Description of Work: fixed leaky toilet
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
Meghan C.
03/2012
5.0
plumbing, small appliance repair, water softeners
 + 1 more
They were extremely prompt and helpful. On the day the plumber came by to look our disposal, he noticed that our guest bathroom toilet was missing a part and as such not working, so he took it upon himself to fix it for us at no charge. A couple days later, he came by to replace our water softener, and again noticed our garage door needed a little TLC. He hammered in the frame and fixed the door, again at no charge. We are beyond impressed by the quality of service we received.
Description of Work: They replaced our garbage disposal and replaced our water softener.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Eric D.
03/2012
5.0
plumbing
 + -1 more
Had an emergency call over the weekend. The came out on Sunday and fixed the leak in under an hour. Very fast very professional.
Description of Work: Had a leak in the drain pipe in our wall the day before new carpet was to be installed. We called on Sunday and they were out that day. Fixed the leak and were gone in under an hour.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$400
DONNA J.
03/2012
5.0
plumbing, water heater repair
 + 0 more
Fantastic!! Use this company for all your plumbing needs. Great technicians - Anthony, Colin, Larry and Charles. Front office staff - Cynthia and Tina - were polite and professional. Estimate performed a week before installation. On installation day, the technicians worked through the heat in the attic, rerouting my gas lines and challenges with my electrical system, to give me the system that I had hoped for. Now I have enough hot water to fill up the garden tub and wash dishes in the kitchen. Additionally, the following Saturday, I had trouble with my gas cooktop - I though it may have something to with the gas rerouting. I called Will's thinking I would get a recording, to my surprise Tina answered - Anthony was at my house in 30 mins. Nothing wrong with the piping - operator error - I didn't leave the gas on long enough to release any air in the pipe. This is why Will's is the best.
Description of Work: Installation of tankless water heater and on demand system.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,100
Ellen B.
03/2012
5.0
plumbing
 + -1 more
We just purchased a 1959 home. Anthony came out and fixed 5 problems left behind by the previous owners, some the inspectors had reported. He told us all possible causes of problems we had and before he repaired and gave quotes for all possible problems. We will use Will's plumbing for any future plumbing needs.
Description of Work: He reseated a rocking toilet w/ sewer smell, repaired another leaky toilet, solved a lack of cold water in kitchen, removed faucet and repaired slow hot water in kitchen, and he taught us how to maintain the osmosis system. He showed us all cutoffs in case we need to use them in the future.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$172
Marylyn C.
03/2012
5.0
water heater repair
 + -1 more
Excellent! Ian was great - knowledgeable, competent, friendly, considerate.
Description of Work: Replacing water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,122
siegfried V.
03/2012
5.0
plumbing, water heater repair
 + 0 more
Everything went smooth and quickly. My wife notice a water leak in the garage, i new what it was because i have been thinking that the next thing that would go would be the 10 year old water heater. I turned the water off to the water heater and headed toward the computer. I forgot my password so i called and got a new password. I told the lady what had happen and later she suggested to e-mail me a list of plumbers in my area (thank you for making things easier for me). I picked Wills Plumbing because of it's rating and comments. The lady at Wills Plumbing was so courteous and helpful. tony showed up within 2-3 hours. less then 10 seconds tony knew what the problem was. He replace the plastic faucet with a metal one. I wanted to replace the water heater, tony took out his book and we went over the types. Next morning tony shows up with his assistance. I immediately started talking to tony about water softeners. His assistance without being told, right away started with the water heater removal and installation. it's rare to see somebody pick the ball run with it. both tony and his assistance were done in no time with no problems. i will use them again in a heart beat.
Description of Work: fix the leak by replacing the plastic faucet on the water heater with a metal one. the next day he and his assistance installed a new water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$981.65
Thomas S.
03/2012
5.0
plumbing
 + -1 more
Great service and very professional.
Description of Work: Install new garbage disposal and drains.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
Claudia E.
03/2012
5.0
water heater repair
 + -1 more
The technician arrived on time, was very helpful, and gave me several options as well as the estimate. The work went pretty fast while replacing the components.
Description of Work: The technician replaced the heating element and thermostat on the water heater.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$240
Mary P.
03/2012
5.0
plumbing, water heater repair
 + 0 more
When our propane tank sprung a leak, the tank went dry, the pilot on the water heater went out, and we were without hot water. After the gas company fixed the leak and filled the tank Antonio from Will's Plumbing showed up the next morning and reviewed the situation. Although the system is old it appears to still be functioning and he suggested we continue to work with it, as replacement would be quite expensive. I appreciated his honesty, considering I was expecting a more discouraging response. He was thorough and concerned about getting us back in service at the most reasonable price.
Description of Work: Antonio lit the pilot on my boiler, replaced a leaking pipe leading to the water heater, ran a performance test on the water heater, disconnected an electric cable that was water-logged, and discussed in detail options for repair versus replacement.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Grant E.
03/2012
5.0
plumbing, drain cleaning
 + 0 more
I called on a Sunday to have a clog removed that I couldn't get with my 25' drain snake. The receptionist said they were very busy and may have to schedule someone to come out on Monday. When I told her thanks and would try reaching someone else, she said she would call the technicians to see if anyone could fit me in. Sure enough, she arranged to have someone come out just a few hours later. The technician, Ian, was very courteous and professional. He fixed the sink clog and also fixed a leaky bathroom faucet. Excellent customer service from both receptionist and technician! I definitely would recommend them.
Description of Work: Unclog kithcen sink, fix leaky bathroom faucet
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$180
Jennifer C.
03/2012
5.0
plumbing
 + -1 more
The best, nothing but the best from start to finish.
Description of Work: I called at 9:00 pm with a plumbing emergency. A woman answered asked several questions, assessed the situation, calmed me down, and assured me it wasn't an emergency. I appreciated that, as she could've left me convinced it was an emergency and charged me an emergency trip charge. I was put on the schedule for first thing in the morning. I went to work, the technician called to give me an estimated time he would arrive. He called later to say he was enrourte and actually arrived before I did, and I only live 10 minutes away from work! The technician and his assistant were extremely friendly, polite, considerate, and immediately put me at ease. After assessing the situation, I was told the problem wasn't my plumbing, it was my sprinkler system!! He turned the sprinkler system off so I could have the main water source turned on. They were both extremely, kind, considerate, professional, and honest. At the end of all this, he wouldn't even charge me a trip charge. All the estimating/diagnosing was free. I wish I could find my notes so I could list the names of everyone that helped me, but I can't . All I can say is from start to finish each person was an A+++++.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Carolyn P.
03/2012
5.0
plumbing
 + -1 more
It was a busy Friday when I called but Tina was very professional and fit me into their schedule. Tony and Angel came this afternoon and completed the job with no problems. They were both courteous and professional. They cleaned up their work area and left it spotless. Tony then gave me an estimate for work I need done in the future. All in all, I was very happy with their work and will use them again.
Description of Work: I had a clogged kitchen sink which they fixed very quickly.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$125
Mike H.
02/2012
5.0
plumbing
 + -1 more
First, it was the first time that we have had a service provider come on the early side of the time frame: they arrived at 810 for the 8-10 AM window - ASWEOME! The crew of Anthony and Colin were very professional, identified the problem easily, gave us an estimate, noted that we had a discount coming for using Angie's List (did not have to ask - it was up front!), and fixed the leak well. They were concerned that we had a Pressure Reducing Valve (PRV) and I noted we had a new one installed about 3 years ago, with the expansion tank, then required. Their concern for our system being up-to-date was again professional and greatly appreciated. I could not recommend this company any higher than GREAT! USE THEM!!
Description of Work: We had a call from SAWS, the "new" water provider saying that we had a leak on our side of the water meter. The crew found the leak (easy to spot) and fixed it easily.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Evette C.
02/2012
5.0
plumbing
 + -1 more
Wonderful! Everyone at Will's was extremely nice and professional. I called after hours and the receptionist answered away from her desk, explained that she was away from her desk and asked to call me back to schedule an estimate/appointment. She promptly called my back when she said she would and scheduled the appointment. The plumbers were here on time and very polite, explained what they would need to do for the job, gave us a great estimate for the work, and did an outstanding job! I will definitely be using Will's for all our future needs.
Description of Work: Uninstall pedestal sink in powder bath and install new vanity, sink, and faucet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$200
Gail C W.
02/2012
5.0
plumbing
 + -1 more
Pleased with the service in every way
Description of Work: Replaced toilet parts and service line to commode
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Robert Y.
02/2012
5.0
plumbing, drain cleaning
 + 0 more
Kitchen sinks stopped up, would not drain. Checked Angie's List. Will's plumbing had great reviews. Anthony and Colin responded same day, showed up on time. They drained the water from the outside plug, then ran a snake down drainpipe. They ran into 2 or 3 places where pipe was blocked. They cleared the line, then ran pressure check on drainpipe. Then they checked everything else under the sink for leaks; pipes, fittings, hoses, etc. They were in and out in about an hour.
Description of Work: Drained kitchen sinks from outside pipe, then ran snake down 50ft, unclogged 2 to 3 blocked areas. Ran pressure check for any leak in pipe. Checked all pipes, hoses, fittings under sink.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$177
Jeffrey W.
02/2012
5.0
plumbing
 + -1 more
Very good experience with Will's Plumbing, Anthony arrived at the house only one hour after I called. Very professional. Explained all options and pricing up front. Work was thorough and done correctly.
Description of Work: Replacement of the toilet sewer flange pipe. Work included: busting concrete around pipe to expose, removal of old pipe, installation on new pipe and refilling of concrete.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$472.5
KIM P.
02/2012
5.0
plumbing
 + -1 more
The work quality was excellent, the price was fair and both plumbers were very professional. This is an excellent company and we would highly recommend them!!
Description of Work: Our family has owned the house where the work was done for forty-one years. The house has been a rent house for the past ten years. We moved back to San Antonio from Arizona and decided to live in it and remodel it. The last tenant trashed the house and we have had to make many repairs on the plumbing. Our last plumber was excellent but he decided to go into commercial work only. That's why we called Will's Plumbing and Testing Service. The two men that worked on our job were Tony and Angel. We would recommend these two plumbers to anyone, anytime anywhere! They were both excellent! They replaced and rebuilt the faucets in both of our bathrooms. In addition to the work that they did onsite they replaced the fixtures with ones that they had to go out and buy.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$473.09
Pamela D.
02/2012
3.0
drain cleaning
 + -1 more
The technician was pleasant and informative. He did not appear to be uncomfortable with my three dogs that thought they needed to supervise his work.. He arrived during the time given, cleaned up after the work was completed and was very courteous. The operator was also kind and courteous. I guess I was expecting a company that would have been more forthcoming on information that definitely would have saved me some money and given me the product that I was looking for. UPDATE: I had conversation with the owner of this plumbing company on 2/21. He was very courteous and offered to refund my $39.95 return visit cost. He also mentioned that he was unaware of Moen's lifetime guarantee. UPDATE: Never received the refund. UPDATE: I did receive the check and upgraded this plumber to a C.
Description of Work: I called with a number of plumbing issues. I had a slow draining kitchen sink with a sprayer that was not working. I also had water spigots outside that needed to be replaced. On the day of repair, they were able to replace the water spigots, and unclog the kitchen sink. The cap for my outside access to the kitchen drain was old and needed to be replaced. They did not have the needed product nor the sprayer for the kitchen sink on their truck . I was told that they would call their supplier to find a replacement for the kitchen sink sprayer and get the new cap for the outside access. I waited a week and then called to find out the status of my parts. I was told by the operator and then by the technician that my Moen kitchen sprayer was not available but they thought I could use a universal sprayer replacement. A little more than a week later from the original call, the technician returned to finish the job. The sprayer he brought was going to cost $25 and was mainly black plastic...it was to replace a chrome Moen sprayer with hose. I decided to not have the sprayer installed since it looked nothing like the original. He completed the job of the outdoor cover of the kitchen drain and then charged me $39.95 for the return visit. I was a little surprised that I would have to pay for them to come back to complete the job since it was the result of the technician not having the necessary parts on his truck. I then found by going to the Moen website that they did in fact have the kitchen sprayer needed. And in fact, it was going to be free; lifetime warranty by Moen. After talking with the technician from Moen, it was determined that the sprayer did not need replacement but the diverter was malfunctioning. She asked me a number of questions that were never asked by this plumbing company. Was disappointed that this life time warranty from Moen was never mentioned in any conversation I had with the operator or technician. That Moen stands behind its products and would send the replacement directly to my home. I would have thought they would have mentioned this and offered to install once the part arrived rather than trying to sell me a plastic replacement.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0
Yes, I recommend this pro
$270
Harold W.
02/2012
3.0
plumbing
 + -1 more
We were installing a cabinet and a new sink in a powderroom and called for an estimate on the plumbing part of the job. The technicians arrived promptly for the estimate, were very professional and helpful and were able to correcly define the work which needed to be done. We felt, however, that their proposed standard charges for the work were too high. We did not use this company.
Description of Work: The company provided an estimate for replacing shut off valves, connecting waterlines to faucets, and installing a drain and p-trap connection.
Rating Category
Rating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Response from Will's Plumbing & Testing Service
I am at a loss as to why this customer would give us a "C" grade on this report. As is his right, he can refuse service due to price but to give us such a grade is confusing at best considering the comments made. If my men perform in a substandard way, i expect such a grade, but not simply because he thought the price higher than he wanted to pay. It is expensive to provide the quality of service we give to our customers, but I believe if you are going to do something, do it to the best of your ability and that is what we strive for: perfection. There are so many facets to the business of plumbing that sometimes things might get by us, we are human, but please understand that when we find or are made aware of an issue or problem with our "Service" we work hard to correct the problem through education, implementation of policies and procedures, and meetings with the field to make sure we are all on the same "page". Thank you to Ms. Angie Hicks for providing such a platform as "Angie's List" so that customers can openly communicate and help those business owners who really care about the service they provide and become better providers of service to their customers. I will continue to read each and every one of the reports we recieve through Angie's List so that I can become better at my profession. Thank you, Will Shilling
Monica S.
02/2012
5.0
plumbing, water heater repair
 + 0 more
They are marvelous. I would recommend them.
Description of Work: They did a good size job for us. They put in two tankless water heaters for us.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Plumbing,
Water Heaters,
Drain Cleaning,
Sewer Cleaning,
Water Filtration and Softening,
Natural Gas Lines,
Drain Pipe Installation,
Wells and Pumps,
Gas Logs,
Gas Grills,
Fireplaces,
Water Coolers
FAQ
Will's Plumbing & Testing Service is currently rated 4.8 overall out of 5.
Sunday: 12:00 AM - 12:00 AM
Monday: 12:00 AM - 12:00 AM
Tuesday: 12:00 AM - 12:00 AM
Wednesday: 12:00 AM - 12:00 AM
Thursday: 12:00 AM - 12:00 AM
Friday: 12:00 AM - 12:00 AM
Saturday: 12:00 AM - 12:00 AM
Will's Plumbing & Testing Service accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, Will's Plumbing & Testing Service does not offer free project estimates.
Yes, Will's Plumbing & Testing Service offers eco-friendly accreditations.
Yes, Will's Plumbing & Testing Service offers a 10% senior discount.
Yes, Will's Plumbing & Testing Service offers emergency services.
Yes, Will's Plumbing & Testing Service offers warranties.
Will's Plumbing & Testing Service offers the following services: Residential & Commercial Plumbing. Water Heaters. Hydro-Jetting, Below-Foundation Tunneling. Sewer Pipe & Building Drain Repair & Replacement, Drain Testing, Leak Location. Sewer & Drain Cleaning. Sump Pumps. Gas Line Replacement. Gas Line Testing. Trenching & Excavation, Sewer line Replacement.