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TruGreen Lawn Care - 5812

Lawn Fertilization & Treatment, Lawn and Yard Work, Pest Control,


Services we offer

Lawn, fertilization, broad leaf weed control, crabgrass & annual weed prevention, insect, grub control, tree, shrub care & pest control.

Amenities

Warranties
Yes
Senior Discount

10% ask for details



Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.372 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
31%
4
19%
3
15%
2
10%
1
25%


Rating CategoryRating out of 5
quality
3.5
value
3.6
professionalism
3.6
responsiveness
3.5
punctuality
3.9
Showing 1-25 of 72 reviews

Michelle G.
09/2023
1.0
lawn treatment
  + -1 more
I prepaid a full year b/c I wanted to have nice grass. I'm embarrassed how much I paid. I could tell at the beginning of the year that my front grass was not growing back. Initially I was told by TruGreen, only after pre-paying, that they only fertilized grass, didn't make it grow back. I emailed TruGreen and went back and forth several times over a few months with promises a supervisor would get with me. I also called and spoke with people about escalating my complaint to a supervisor. 3 weeks later when the supervisor called me I said I was done with TruGreen. I got an email the next day stating my complaint had been closed. Obviously something they are used to. No other contact with TruGreen until I wrote on the signs they left in yard that "my grass was dead b/c of" above their name on the sign. I texted photos of my art work to TruGreen and nothing. OMG I cannot tell you how unworthy this company is of anyone's business. Such a rip off.
Description of Work: I need some assistance cultivating grass growth in my yard.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$850

Shair A.
05/2023
1.0
lawn service
  + -1 more
I used this company last fall and we hired TruGreen for prepping our yard to then to seed it and come out regularly for regular maintenance to get grass to grow. They aeriated the yard and put some pellets down as some sort of nitrate to "prep the ground" , which killed all of the existing grass and clover. What I was left with was a baren front and back yard. I would of been ok with this if they would have then seeded the yard and started to come regularly to do yard maintenance per the agreement that we signed up for. When we questioned the company on when would they be coming out to seed they apologized and stated that they actually don't do that in Texas and they returned part of our money. (they kept the part for the aeration) I'm now left with a terrible looking yard and seed has failed to take hold and I'm still looking for a replacement company since I work 90 hour weeks and don't want to do this work myself.
Description of Work: Get the grass to stop being patchy and get rid of the weeds from the front and back yard by doing regular maintenance of watering and fertilizing the yard of $459.00 monthly.

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$459

Emily A.
04/2023
1.0
lawn treatment
  + -1 more
TruGreen is THE WORST company ever, and I do not say that lightly. I prepaid for an entire year, or at least that was what they sold me on the phone. I paid $990! I hired them for anti-fungal treatment. It took them 4 times to come out and apply the wrong treatment before I got a manager out and HE applied the fungicide. After 8 months, my weeds are worse than ever. They were never controlled but got worse. Then, even though I prepaid for a year, they started charging me after 6 months. When I called to rectify that, they said they came out the number of times they were supposed to and my contract wasn’t for the full year. Even though I pointed out that they came out 4 TIMES before applying the right treatment, they said it didn’t matter and refused to refund what extra they charged me. They have the worst and most unprofessional customer service. DO NOT USE THIS COMPANY! I am a single mom that got completely ripped off by them. Nothing was easy; it was a nightmare. They are horrible.
Description of Work: I needed anti-fungal treatment applied to my lawn.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
3.0

$990

Mary Ann M.
03/2021
1.0
lawn treatment
  + -1 more
I purchased the prepaid plan and cancelled after three visits. I would not recommend this company because: 1) extremely long customer service hold times, 2) missed and rescheduled service dates, 3) misrepresented pricing.
Description of Work: Do not recommend

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
2.0
responsiveness
1.0
punctuality
1.0

$728.41

Evan W.
08/2020
2.0
lawn treatment
  + -1 more
First appt was cancelled. They said there was no gate code to get into neighborhood but when I called they said it was their mistake because it was on the paperwork so they rescheduled me for the next day. I come home and find they had put down fertilizer and I pull the signs out of my yard. Come home the next day after work and they had signs in my yard again and had reapplied a second application.Grass struggled after double application but I water extensively ($250 water bill) and it survived. Now last month a guy shows up and puts down sulfur. The next day another guys shows up and is in my yard applying something and I ask what it is and he says it sulfur but the whole yard is already completed. I said a guy just did it yesterday and you can see it on my drive way and sidewalk and we compared what he was applying to what was on the ground and it was the same. His response? "I don't know. I'm new. I'm just the sulfur guy." Fast forward 3wks...back yard grass is dying, beautiful 1y/o Cypress tree in my front yard is dying. I call trugreen and get someone who's kids are screaming in the background and she tries to tell stop watering my grass at 5am (but my horticulturist and several google searches say its the ideal time for a san antonio TX lawn) and she says water it overnight but according to the same horticulturist and multiple google searches later this makes your grass susceptible to fungus and other diseases since the grass stays wet so long. Long story short I get a call the next day from local TruGreen place and he tries to tell me we put down 2 different fertilizers on your yard. There is no way its our fault your lawn and tree is dying. We are sending out a specialist. I get a notification the next day they are coming to treat my lawn. No specialist coming. Thats it for me. I've spent ALOT of money on sod and trees for my yard here and before they touched it I had one of the best yards in the neighbor hood. No longer the case. Done with these people!!! STAY AWAY!!!!!!
Description of Work: Will never use again

Rating CategoryRating out of 5
quality
1.0
value
2.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0

$725

christine G.
08/2020
1.0
lawn treatment
  + -1 more
Customer service is very poor. Call any number you can find and it is rerouted to a call center that can only send requests for a local rep to contact you- surprise surprise they never do, they dont call text or email back anything. this is the second time ive had this issue with this company and will be cancelling my service that I prepaid for a years worth of treatments- Will NEVER use this company again- found LOTS of bad reviews for them on google as well. My specific c/s issues were: could not get anyone to let me know they were coming out ahead of time so i could keep the dogs off the front lawn chemicals for a few days- called at least 6 times and 2-3 applications before they could get ANY kind of notice to me by text VM or email. and this week a tech left without applying any treatment bc my back gates were locked BUT they dont treat my backyard ONLY the front!! obviously the employee did not even bother to look at my customer profile and it was a lie as well because i had left my gate locks open for my lawn to be trimmed and edged that day (I mow myself but edging is to exhausting for me) Company has gotten to big to care about customers!!! came on Anggies list to find new company, thanks Anggie for letting me warn others
Description of Work: lawn fertilized and weed treatment

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$700

Troy H.
08/2020
1.0
pest control
  + -1 more
They came into my backyard uninvited through two gates one with sign NO TRESPASSING and stuck a lawn dart advertisement in my lawn. I called their local number and the service rep. (not local) put me on hold when I tried to complain. I will never use their services, especially when they have these business practices!
Description of Work: None They Advertised In Backyard
Rating CategoryRating out of 5

kelley M.
10/2019
1.0
lawn treatment, tree service
  + 0 more
Worst mistake I've made as a homeowner was throwing away money on Trugreen. My whole yard is dead. It's $66.03 per visit each month. When I was sold the plan I was told "With Trugreen you just have to water twice a week and your yard will look great". I have paid Trugreen over $730 so far since the contract started in March. It's an extremely expensive service and if it doesn't work you'll still be stuck in the contract with nothing to show for it. You're much better off fertilizing on your own, then you aren't out almost $1,000 by the end of a useless contract. Thank goodness I only have 2 services left, at this point I'm not going to let them in my yard. I will just pay for them to go away. I only have a little sod still living on the sides and don't want more damage. I would eat glass before getting stuck in another contract with this company.
Description of Work: To keep my yard nice and green and help it to grow. Also talked me into tree and shrub contract.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
5.0

$760

Ronald D.
10/2017
1.0
lawn treatment
  + -1 more
The company was supposed to come out for the first time on October the 9th 2017. A technician called named Jamie and stated I was not in his service area (he is on the south side of SA and I am on the west side.) Even thought I called him back as soon as I heard the voicemail and knew it was a legit call he still would not come out to the home. He stated I needed to call into the main number and tell Trugreen to send the correct tech. I called Trugreen and they stated they would ensure someone would come by the end of the day yet no one showed up. I just called Trugreen today, the 10th, and they stated I was on the schedule for the 12th (first I had heard of it.) Seems to be little communication with the client and the company after you sign up for their slightly high pressure sales tactics. I am still contemplating if I will have any service done and I may look for other experts to assist.
Description of Work: We have a new home with new sod and some of it is starting to die (even with my sprinkler system and running them per the instructions of the company that laid the grass) and was hoping to have a professionals opinion and help maintaining the grass

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Response from TruGreen Lawn Care - 5812
We would like to apologize on behalf of our entire customer support team for any failure to resolve your service issues, and for any inconvenience that failure may have caused. We have a long history of delivering exceptional customer care in addition to innovative, personalized solutions, so your experience is deeply troubling. We would love the opportunity to correct these issues as soon as possible. Could we speak to you directly? Please contact us at: 1 (800) 515-3380 so we can discuss the matter in-depth.

worthey B.
08/2017
3.0
lawn treatment
  + -1 more
Professional and punctual and good price, weed control is limited and not very affected on the weeds in my yard. They will tell you up front on which weed they can control. Make it is affective for the weeds they have in their yard.
Description of Work: They applied weed killer and nutrient. They take care of the weeds for me.

Rating CategoryRating out of 5
quality
3.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$32

Laurie G.
08/2017
4.0
lawn treatment
  + -1 more
Have only had 3 treatments, but the weeds are dying and the grass is growing. So far so good. Not giving an A yet as it is too early at this time. We have a large yard so it is higher for the service than most yards. Must watch out for them wanting to schedule services that you might not need. Just call and cancel those. They call 24 hours in advance for when they are going to show up, but you cannot pin them down to a smaller window.
Description of Work: Getting rid of weeds and fertilizing the yard. Got a free mosquito spray also.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$64

Pamela R.
06/2017
3.0
lawn treatment
  + -1 more
Their price is reasonable. We only use them because they are the only ones available. If not, then I would not use them. They are usually pretty sloppy. They don't take the time to do the corners and stuff. It is wham bam thank you ma'am and they are gone. When they call, they need to have a real live actual person call instead of a recording so we can ask questions, if we have any. Instead of calling them back on a totally separate line.
Description of Work: We use them for lawn care.

Rating CategoryRating out of 5
value
4.0
professionalism
3.0
responsiveness
2.0
punctuality
3.0

Yes, I recommend this pro
$62

Thomas M.
06/2017
5.0
lawn treatment
  + -1 more
It turned out fine. I have contracted them to do the lawn service year round. What stands out about TruGreen is their quality versus competitors.
Description of Work: They fertilize.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$75

Peter J.
06/2017
1.0
lawn treatment
  + -1 more
It has now been a week and no call or appointment. It is clear to me that Trugreen is now into commodity sales and will not tailor their service to suit a lawn based on actual needs. I read some of the other reviews and I am glad they never contacted me. Saved by poor customer service. Thanks Trugreen for not calling me back !!
Description of Work: I called in response to an advertisement they mailed out . I had a few weeds showing up in my sod so I thought I would get a "FREE QUOTE". I called and they asked my address and said that they can see the property on their computer and gave me a quote for aeration and weeding . I said I wanted someone to come out and actually look at my lawn and not just give me a general quote over the phone . She was very pushy and tried to give me a hard sell but I said I wanted a quote based on the condition of my yard . She said someone would contact me in the next 24 hours to set that up.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Laurie G.
03/2017
4.0
lawn treatment
  + -1 more
They come out once every other month. We have been using them for 2 years.
Description of Work: I use TruGreen Lawn Care - 5812

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

louis G.
05/2016
1.0
lawn treatment
  + -1 more
From day one it went bad! I instructed the sales person who told me he would personally oversee the care, that I do not leave my gate open, and therefore someone would need to call me within an hour or so before coming over. Well, let's just say out of the 4 times I had scheduled this one done once. If this company is too busy to communicate the wishes of its clients, then do not over promise and under deliver! Each time they treated it seemed like a marathon of treatment, like they had 30 more yards to get to the bonus! Requested a manager/ supervisor to simply reach put to me, and I was instructed it could take 48 hours and once no one even bothered to call! So, after wasting $250, I realized I can do what they do by simply going to home depot and googling a lawn treatment schedule online. Do yourself a favor and save the money! This company is only in it for the $$$! They could care less about a lawn!!
Description of Work: Lawn care and treatment...

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$250

Ashley T.
02/2016
1.0
lawn treatment
  + -1 more
Only call Trugreen if you want to pay someone to kill your grass. When we bought our house, we had an absolutely beautiful lawn, the best on the street, and we wanted to keep it that way. We thought hiring Trugreen was the way to make that happen. Over the past year that we have used them, our lawn has slowly gotten worse and worse. We did everything right on our end - mowed, watered, & raked the leaves - yet it continued to worsen. We now have huge dead patches of grass throughout the yard, and we officially have the worst looking lawn on the street. My worst mistake was waiting this long to cancel, but I kept hoping that things would turn around. Now I'm out close to $1000 with a destroyed lawn. They continuously call to gain my business back, but I will never trust them to touch my lawn again.
Description of Work: Trugreen sprayed our grass with a "specially formulated fertilizer adjusted for the season" every 6-8 weeks (cost of $65 per visit) over the past year.

Rating CategoryRating out of 5
quality
1.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
4.0

$65

irene G.
09/2015
1.0
lawn treatment
  + -1 more
Since June there have been numerous calls to Trugreen to rectify the issue by re-sodding the damaged part, A manager came out in early July and I was told this would be done. I waited a month and nothing happened. Calls to the main office are handled by very nice people who try to tone down customer frustration but the local office does not return phone calls. Even calls made where the manager is on the phone and will return the call in a few minutes take several more calls to the main office before someone locally responds. About 2 weeks ago I finally got to speak to the manager who came out in July and he assured me this would be done right away and apologized for not following up. Within an hour I got a call from the subcontractor who asked what kind of grass I have so he could order. A week went by and when I called (again) the polite customer service lady at the main office read the notes on the account and apparently a decision was made not to re-sod but no one called to tell me. With the time invested in making this company follow through on promises made, I could have done my own lawnwork and saved a lot of money and aggravation.
Description of Work: I agreed to have the company treat my lawn in June but specifically told the man I spoke to not to touch the right side of my driveway where I had been growing wildflowers considered 'weeds'. That message did not make it to the person who actually did the work so the entire patch was destroyed. My experience has been that there is no communication between the person selling the contracts for service, the person doing the work and the person in the office that serves as manager/supervisor.

Rating CategoryRating out of 5
quality
2.0
value
3.0
professionalism
3.0
responsiveness
1.0
punctuality
1.0

$300

Steven K.
08/2014
4.0
lawn treatment
  + -1 more
They were professional and they did their job.
Description of Work: They did lawn fertilization.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$300

Delia G.
07/2014
4.0
lawn treatment
  + -1 more
When they spray, it makes the grass grow nice and green. But if we have anything bad in the grass, it will grow that too. It makes the grass grow really good.
Description of Work: They sprayed my grass to make it grow.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Gloria N.
06/2014
3.0
lawn treatment
  + -1 more
Their prices are very disconnected. A different price for the quote and a different one after that the job is done. Someone else will work and another one will give you the price.
Description of Work: Lawn Fertilization & Treatment Services.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
3.0
responsiveness
4.0

Yes, I recommend this pro
$1,000

Holly G.
06/2014
5.0
lawn treatment
  + -1 more
Very nice guy. Will use him when grass is restored.
Description of Work: Helped me determine if grass needed to be completely replaced or if it was salvageable.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

david P.
06/2014
5.0
lawn treatment
  + -1 more
Service has generally been good. The service reps are always polite and businesslike.
Description of Work: We use this provider regularly. We have lawn treatments and treatments for our trees and bushes.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
5.0

Yes, I recommend this pro
$65

John C.
06/2014
5.0
lawn treatment
  + -1 more
They did a great job. Took a personal interest in how everything looked and took preventative measures at the first sign of fungus or weed growth. There was no extra charge if additional trips were needed to handle any problems that occurred. Highly recommend them if you don't want to mess with buying and spreading all chemicals and supplies needed.
Description of Work: Aeration, fertilizing and weed control of lawn. Fertilizing and spraying of trees and shrubs.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sandra B.
04/2014
1.0
lawn service
  + -1 more
I am (was) a new customer for yard service for a year and lawn aeration. After joining the end of March, I was never contacted for service. I called the company to be told that the aeration would be done on the 4th. No call, but the guy doing fertilization showed up. I called the local office to see what was going on. I was told that the aeration would be done on the 11th. Because we are a new customer, I wanted to make sure that the aeration was done for all of our small yard, and to show that I had marked the sprinkler heads. I was home all day; no show, no call. In the afternoon of the 11th, I called the local office again and was told that the office would contact the aeration guy and he would contact me. I asked that a work supervisor call me, and was told that I would be called within 24hours. That did not happen. The aeration guy was no show and no call. At 7:30 pm on the 11th, we got a call from the aeration guy, who said that he would come in the next 2 weeks. When my husband said that was not satisfactory, he said that he would come on the 14th or 15th. Since I did not receive a call from the supervisor as requested, I called the local office again today, the 14th, to be told that the supervisor was not answering his phone and that I could leave a voice message. I said that was not satisfactory, and that I wanted to speak to a supervisor immediately. I did speak with Barbara Lasso, who had no good excuse for any of the delay, no shows, or not calling when appointments were not kept. When told that this was no way to run a business, she had excuses. I cancelled my contract. Terrible, non-existent customer service.
Description of Work: Fertilized the yard. The service was OK, but he was supposed to aerate the yard. Surprise!

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$29.95
    • 1(current)
    • 2
    • 3

Contact information

4953 N Stahl Pk, San Antonio, TX 78217

http://www.trugreen.com/local-lawn-care/texas/san-antonio

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Lawn Fertilization & Treatment,
Lawn and Yard Work,
Pest Control,
Tree Service,
Carpet Cleaning,
Mulch and Topsoil,
Lawn Irrigation,
Landscaping

FAQ

TruGreen Lawn Care - 5812 is currently rated 3.3 overall out of 5.

Monday: 8:00 AM - 5:00 PM

Tuesday: 8:00 AM - 5:00 PM

Wednesday: 8:00 AM - 5:00 PM

Thursday: 8:00 AM - 5:00 PM

Friday: 8:00 AM - 5:00 PM

TruGreen Lawn Care - 5812 accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, TruGreen Lawn Care - 5812 does not offer free project estimates.
No, TruGreen Lawn Care - 5812 does not offer eco-friendly accreditations.
No, TruGreen Lawn Care - 5812 does not offer a senior discount.
No, TruGreen Lawn Care - 5812 does not offer emergency services.
Yes, TruGreen Lawn Care - 5812 offers warranties.
TruGreen Lawn Care - 5812 offers the following services: Lawn, fertilization, broad leaf weed control, crabgrass & annual weed prevention, insect, grub control, tree, shrub care & pest control.

Contact information

4953 N Stahl Pk, San Antonio, TX 78217

http://www.trugreen.com/local-lawn-care/texas/san-antonio

Service hours

Monday:
8:00 AM - 5:00 PM
Tuesday:
8:00 AM - 5:00 PM
Wednesday:
8:00 AM - 5:00 PM
Thursday:
8:00 AM - 5:00 PM
Friday:
8:00 AM - 5:00 PM