Tropical Pools

The company was very accommodating to our needs and they did all in the expected professional manner. We would recommend the company to anyone.

unknown

Working with Tony and his crew was a pleasant experience! Tony demonstrated openness to ideas we put forth and he worked with us in finding ways to save money. We built a >450 square foot pool in a non-traditional kidney-bean shape. The crew was hardworking and took pride in their unique role of pool construction. Each team cleaned up the area as they left, thus making it ready for the next team. Tony makes sure the pool equipment works well. For example, the Polaris Pool Cleaner was not working correctly and Tony readily replaced it with a step-up at no additional charge. Due to the nature of our soil (no bedrock until approximately 10 or more feet below) a crack appeared on the decking. Tony sent his crew to fix it and said to give it a year to see how everything else settles. I believe his method of reinforcing the concrete walls with rebar and attaching the deck to the pool beam has helped to minimize settling cracks. We will be calling Tony sometime in November 2015 to check out the year old pool. Family has thoroughly enjoyed the water fun with its "margarita lounge" and massage jets. The waterfall is likewise enjoyed by the kids. In the evening, the LED Colorlogic lights add a peacefulness to environment. Pool maintenance is normal. About the only thing I regret not adding is a pool handle rail as one steps into the pool. Overall I would recommend Tropical Pools to anyone looking to add a pool to their home. Our experience has been very positive and we are glad we went with Tony and his crew! He is reliable and dependable in our view!

The job went very well at first. Tony, the owner was there to check up on his contractors, and everything seemed very good. As, the job went further on the way, many problems came about. First of all, we wanted the equipment to be put in the back of the yard where we had our hot tub before. He said, that the plumbing would not work well, and told us we needed to put the pumps directly against our home. Well, as you can imagine, the noise is awful. We spoke with 3 other pool companies, and they said that it would not of been any issue, and should of been installed away from the house. Secondly, we ordered the pebble finish bottom, with a tan granite look bottom. This was the second issue. The pool is a lap pool. We asked for turn markings on the bottom of the pool. They installed them crooked. It was awful. Then when they tried to patch and reinstall, it looked awful. Then they pored the pebble finish, and all the dye ran to the middle of the pool. We asked for it to be redone, and he refused. This was turning into a comedy of nightmares. Then we ordered a larger deck area. He did not allow for expansion joints in the deck, and we have over 10 LARGE cracks in our deck. It looks awful. Not only that, we had a pool party, and a child almost injured themselves, when they fell into the pool, when the coping broke off. He did come back to repair the coping. Then the electrical problems began. OMG. ALL the electrical does not work. The outlets they install blow the GFIs. The electrical for the lighting, has caused the lights to blow out. This is another nightmare. He promised to put a privacy fence around the equipment, and did not follow through on that, as well. Stay away from this company.

Our backyard has been TRANSFORMED! After receiving three estimates from other pool companies, a friend of ours highly recommended Tropical Pools. We are so thankful to our friends!!! Mr. Rodriguez came out to our home, gave us a wonderful price for a beautiful pool (which beat all other estimates), preplanned the pool and patio area to compliment our home. His crew built the pool to our liking and satisfaction with his emphasis on high standards of service, quality and attention to detail. Mr. Rodriguez was always a phone call away when needed. He and his crew were professional, punctual, and informative. They explained each phase of our project and maintained the timeline allotted for each phase. His dedication to customer service and product quality exceeded our expectations. We are thoroughly enjoying our pool and new backyard space. We would HIGHLY RECOMMEND Tropical Pools to anyone wanting a beautiful addition to their home.

.

Tony Rodriguez was very professional, a pleasure to work with. Tony and his team transformed our backyard: it's beautiful. I highly recommend Tropical Pools.

Met with Tony on July 9th to go over options for a backyard pool & patio. He had a lot of good ideas and said he would come up with a design and quote for us by "early next week". I'm thinking Mon or Tues(July 14-15th)......no problem. Never heard from him, one week, two weeks, three weeks go by....nada. Hmmm? I call him on July 30th to see how things were coming along and he tells me that he needs a little more time on the design, but can meet with me next week. By the way, I already had an architect draw up the plans the outdoor patio. I told Tony to just focus on the pool design hoping that would speed things up. Never followed with me the following week as he promised. I call him back on 8/12 and asked what was taking so long, he said he was real busy with multiple jobs and needed to call me back later that afternoon because he was stepping into a meeting. No call back from Tony. I followed up with him again on 8/18 and asked "are you interested in building me pool"???? He said "absolutely, when can we meet". We agreed to meet on Sat 8/23 at 9:30am. At 9:40am on 8/23, I sent him a text him and asked are we still on track for this morning. He responds..."I'm in Dallas this weekend, I will text you when I get back to San Antonio". Huh? Are you kidding? This is Twilight Zone stuff. I told him it shouldn't be this hard to spend money $100,000 with his company. It's hard to know if he could have done the job, because he couldn't do the simple things like follow up with a customer and provide a basic quote/design. I understand running your own business is hard and managing multiple projects is not easy and often unpredictable. I felt that I gave him some slack with honoring his own timelines. I struggled with whether I should write this review, but after 4 unsuccessful attempts to simply connect with him, I realized that this is exactly what the customers of Angieslist wanted to know about Tropical Pools. Tony is a slick salesperson that probably does great work when he is not overwhelmed.

Based on the reviews on Angie's List, I contacted Tropical Pools to install a spa/pool in our new home in the Cibolo Canyons area. After one initial onsite meeting with one of the principals, they never came up with a proposal or plan, let alone responded to my many attempts to follow up through phone calls or emails. I even emailed them pictures of the construction and yard so they could get a better feel for the lot. I also provided scans of my own hand-drawn designs using a plot map provided by the developer. Business must be good at Tropical Pools because they never responded until today when I sent an email telling them that, given their apparent lack of interest, I would be forced to work with another company. They simply emailed back "good luck with your project". While Tropical Pools is highly rated on Angie's List, I have found them only to be unresponsive and cannot recommend them to anyone else.

.

Far exceeded our expectations!!!! First rate quality, high end products and equipment and 100% professional and courteous service. The pool and spa were customized according to our wishes and they added extra touches that gave it the WOW factor.....simply gorgeous!!!! Highly, highly recommend....cannot do ant better anywhere else!

Other pool companies came in and said they needed to dig up my yard to find where it was leaking. I called tropical pools and they said that the problem was in my pool pump and it just needed to be sealed. I was definitely relieved and felt I was given an honest answer. I called at least 4 other companies and it was going to be at least 5 days to get there. When I called Tropical Pools they worked me in the same day. When they got there i felt a sense of honesty and they just wanted to fix the problem. Their price was reasonable and I would highly recommend them to anyone. I have had my pool for 15 years and i have never dealt with a company that was to the point and fairly priced. My name is [Member information removed]. If you need any more information please don't hesitate to call. I have worked with over 8 different companies and I would now only call Tropical Pools.

They did a fantastic job. They were very professional. They were on time and everything worked out great. They have fantastic customer service. I was very pleased and I would recommend them to anyone.

Tony from Tropical Pools scheduled an appointment to come out and look at my pool, which was in poor condition. It was time to give the pool a facelift. First of all he was early versus on time. For someone with a military background, I appreciated that. We sat down at my kitchen table and conducted business in a professional manner. He showed me samples, and gave me multiple ideas and showed me previous work, which I was very impressed by. One of the things that I really respected about Tony, was his constant eye contact and his willingness to be thorough. Our business was based on my needs, not his needs to sell something. Quality never seemed to be an issue, and needless to say, summer was awesome at the [Name removed] household.