TIP TOP CONSTRUCTION INC

Nick shows up at our house the same day I called for a quote which was great. Very nice, professional sales guy which also happens to be the owner. We got right outside and came up with an idea of what we wanted. Slab and patio cover. Nick proceeded to explain his product, which he rated basically top of the line. We were quoted for the cement slab, patio cover in sandstone color, 2 fan beams and "wiring" for the fans. He mentioned having this big roof and fancy posts in the warehouse that someone backed out of getting from him, that he wanted to sell quick since they had been sitting in the warehouse for quite some time (which makes me wonder why now!) We were quoted $16,950. We went ahead and made a deal and shook hands. He went ahead and got all the paperwork ready. I handed him our lot information, and a SIGNED paper which my HOA provides, in where he can speak to my HOA if needed. He asked if HOA required the roof to be shingled. I told him I didn't know. He said "ok I will ask, I deal with them everyday". So it rained for almost 2 months by the time they were able to start. First the concrete guy couldn't start the one day because of one of his workers. That was finished fine, no issues. Then the patio guy calls, due to come out the next morning, but he backed out because he had to drive so far. Then he couldn't finish in 1 day because of one of his workers. I'm like really! Ridiculous. He installs a post which gets all scratched up. Nick takes care of it with no issue. Great service there. Everything is going well until we find out that this "wiring" we paid for only meant they would leave wires hanging and not even connected to electricity! Are you kidding!? He stated we would just buy the fans and put them up ourselves! Well, how can we do that with no electricity!? The patio guy also happens to be an electrician and mentioned it would cost him $500 for a permit. I call City of Converse and guess what. It costs $35. So we let that one go, but then it just got worse. Our patio cover was not going to be shingled, unless we paid extra. WHAT!? Never did he mention there would be a price difference! Not like $200 extra, but $950 (supposedly cheap) Now let me say that UNFORTUNATELY it doesn't state that in our contract and yes that is partly OUR FAULT. This contract is not very specific anyways; again, our fault. I call him up and he's just rude, telling me we just want something for FREE. I explained the conversation we had and that we were under the impression that it was included either way with or without the shingles. Why not quote me that price before you leave, just in case we needed it? Since you still had to ask the HOA!? He's full of it. Nothing but cocky! Telling me we got a great deal. Yelled at me saying I'm playing victim and if I want to live my life that way ect. Really!? Really professional. We are having friends come over soon for summer BBQ's and they will NOT get his recommendation. That is not how we handle business. No apology for the MISUNDERSTANING. NONE. The fact that he mentioned being so successful already, again COCKY. Why not take a $950 loss if you're sooooo successful already. Even Mcdonald's does that everyday. Customer is always right. But then again, not in the contract. Lesson learned; but definitely will be passing this word around!. If I could take this d*** thing apart and shove it in his face I would!

We are not going forward at this time with the remodel as we have other priorities and cost over runs. This was not our highest priority at this time.

This is an excellent company. They are fair, have an honest owner (Nick Anderson), and they do exceptional work. They also have reasonable prices and I highly recommend them to others.

I am the director of South Texas Persian Rescue, a 501c3 non-profit animal rescue organization. I have an older house and have struggled for years to stay cool during the hot months of summer. As persian cats are very susceptible to heat related ailments, I wanted to do everything possible to ensure that this summer the house was comfortable for all of the residence - people and animals!! Nick Anderson, the owner of Tip Top Construction, came to my house to present what radiant barrier is and why it is so necessary here in south Texas. His information was eye opening and very educational. Nick was very patient and understanding with all of my questions - and he is a big supporter of animal welfare (which is a huge plus in my book!). The radient barrier was installed that same week; the installers were courteous and efficient - they were able to finish the installation in one day. About a week after the radiant barrier was installed, our air conditioner stopped working; we ended up having to replace the entire HVAC system. There was approximately a week that we were without any air conditioning. The only reason the house stayed a comfortable temperature, I believe, was because of the radiant barrier!! Now that daily temperatures are 100+ degrees, my house stays cooler then it ever has!! Thank you so much Tip Top Construction - and Nick!!

I called them and they came out and gave me an estimate. They gave me a good price. It was completed in a timely manner. They did everything to my liking and were a good company to work with.

Contractor measured area, designed layout, conferred with homeowner and ordered all materials from TEMO. Materials came in and contractor installed promptly. Workers were knowledgeable and professional. One minor adjustment was requested by homeowner (me) and was accomplished immediately. Quality of work and materials is first rate and would recommend Tip Top to anyone requiring this type of service.

It went okay. It did go very well. The guys completed the job but it took them a long time. I will tell other members that they should probably look for somebody else.

It was wonderful, It looks like it belongs to the house. Shingles match and everything, looks like it was built with the house.

It was wonderful. It was smooth. They did everything they said they would. They were on time and the quality was superb.

The sign up was ok. I do not like it when the sales person pressures that the price is only good during their visit. The work, however, was started in a timely manner, was installed properly and quickly - 2 days. Staff was professional. My electric bills have been about $250 / month, but summer bills have not arrived yet. The installation price seemed a little pricey, but consider it good work. Our house is 2900 sq ft..

It went very well. The owner was very friendly and the workers were also. One window was the wrong size but it was reordered immediately.

They did a good job. They did the job well and we haven't had any problems. They did quality work in a reasonable amount of time.

My husband and I were pleased with the quality of the work done by the workers. The workers were very professional in performing their work. They worked timely and were punctual in arriving to the job. The workers cleaned up and hauled away the trash/debris. However, sometimes we had problems in contacting the owner of the company if we had questions relating to the project.

They did great, wonderful, fantastic!

the instillation was performed by Anguiano V. Construction. Santiago,Adrion & Raul were and courteous& professional. I would not hesitate to have this construction co. work for us again.

We contracted with Nick to put in a patio enclosure. We felt the materials he uses, Temo, were much superior to the other brands on the market. We were to have the installation shortly after the first of the year, however, there was a two week delay due to the horrible weather in the midwest in the first part of January. Once the materials were received in San Antonio, John came out and did the installation. John is a delight, great personality and knows what he is doing. It went in so quickly and people have commented over and over how beautiful the room is. To add $36,000 worth of value to your house for $22,000 is a pretty good return on investment!!!!!! And I cannot say enough how much we appreciated Nick on the sales end and John on the construction. Should you buy, try to get John for the construction, he's a great guy and works really hard to get it done quickly, yet properly done.

Recently purchased an older home and wanted to make it more energy efficient. Researched and found radiant barrier to be one of the best ways to do this. Met with Nick/owner of Tip Top Construction who gave an impressive presentation of not only the radiant barrier but also gave an overview of the industry and detailed explanation of the types of energy that are more efficient. Having this type of information was instrumental in making my decision to use radiant barrier in conjunction with the ridge vent. Phil and associate were professional and did the installation in a timely manner. They made me aware of a couple of issues in the attic and on the roof which I would not have known about otherwise for which I am very grateful. Nick made a follow up visit to make sure I was satisfied with the results and answer any questions. I have and will continue to recommend Tip Top Construction.

On November the 16th we made an appointment at a display at the Schertz WalMart on FM 3009. We also picked up an advertising flyer from the individual that was representing Tip Top at WalMart that said we would receive 15% off any project ordered through the Schertz Walmart store as well as an additional 10% off any project during the Grand Opening Special for a total of 25% off. The appointment was set for the 19th. Mr. Nick Anderson showed up on time and explained the advantages of using his company and the product they were going to use to build our sunroom. We wanted the sunroom built by Christmas and Nick said he would do what he could evn to the point of writing a penalty into the contract if he was not able to deliver by Christmas. That was a nice touch! Nick quoted us a fair price and I asked if that included the discounts mentioned on the advertising flyer. I showed him the flyer and he said the flyer was a misprint and that he could not give us that deep of a discount. This should have set off a red flag since Nick is the company president and I would believe he would be consulted before such advertising flyers were printed for distribution! Nick said he would not charge us sales tax and that would bring down the price a bit more. Seemed like a reasonable response. Then we said we need time to discuss the project and Nick said that the price he quoted us was only good at this sitting and the cost would be higher if we wanted to wait. Anyway, he allowed us a couple of hours to discuss it and when he came back we agreed to go ahead and Nick filled out the sales contract paperwork including a "Receipt of Notice" stating we had the right to cancel the contract within three days (the FTC's Cooling-Off Rule; 16 CFR Part 429.) I gave Nick a check for $4,000 as a good-faith down payment (I was not financing the purchase and that amount was more than he had requested.) My wife and I then discussed the pending purchase and the more we talked about it the more we believe we reacted too quickly to the sales pitch and acted in haste. On November 21st we decided to invoke our right to cancel. I phoned Mr. Anderson and left a message on his phone that we were canceling under the three-day Cooling-Off Rule and that I would be signing and sending him a copy of the "Receipt of Notice" (right to cancel) he had provided. I addressed the Receipt of Notice with the address provided in the Receipt of Notice and placed the signed notice in the mail on the 21st (the notice needed to be postmarked no later than the 22nd.) Someone (not Mr. Anderson) from Tip Top Construction called and talked to my wife on Tuesday the 26th asking why we wanted to cancel. She told him we had second thoughts and just needed additional time to discuss our options for the enclosed patio/sunroom. She told him that we had sent in the Receipt of Notice. The individual then told her if that it was not postmarked by the 22nd that we could forfeit all or a portion of our $4,000.00 stating that the order had already been made and there were certain costs involved. She told him to call back later when I was available and talk to me. He never did, or at least did not try very hard or leave me a message. According to the Receipt of Notice, the contractor has 20 calendar days (not work days) after the receipt of the notice to return any funds that the customer had presented. So we waited. On the 6th of December I received my envelope back from the post office stating that the letter was "Not deliverable as addressed. Unable to forward." In other words, the address on the Receipt of Notice that Mr. Anderson provided was incorrect. (I would hazard a guess that he was just using up old stock rather than reprinting new stock, but he should have provided the correct address when he was filling it out.) I then used Google to look up the local address of Tip Top Construction. (Note: I did find references to both their old and new addresses.) I enclosed the unopened envelope in another envelope and this time I sent it certified mail on the 7th of December. I received the Certified mail receipt back on the 13th of December. The Date of Delivery was not filled in so I am not sure when Tip Top received the notice; however, I wanted to give them time to process the notice and send me a check for the $4,000.00. On the 19th of December I called the number I have for Tip Top Construction and spoke with their calling service. They confirmed they had received and signed the Certified mail receipt and that Mr. Anderson had stopped in and picked it up. I also left a message for Nick to give me a call. On the 23rd of December (postmarked the 20th) I received my $4,000.00 refund check from Tip Top Construction.

Mike our carpenter and install was a consummate professional with great attention to detail. There were some some small issues with some subcontractors (concrete and stair railing) but the owner of the company, Nick took care of any problems that came up. We love the sun room and are very happy with it. It is a very good product.

They do great work! They finished the job in half a day. Don, one of the managers, helped us with problems related to HOA. He was good working through those issues. I felt they gave me a good deal on the work as well.

During the summer of 2011, the thermostat was set at 78 degrees, but the air conditioner worked all day long and could not cool the house below 82 degrees through the hottest hours of the afternoon (2-6pm). We had been investigating various strategies for insulating the attic and saw an advertisement at Sam's Club for radiant barrier insulation installed by Tip Top Construction, a San Antonio company owned by Nick Anderson. We took the product literature home and invited a sales representative from Tip Top out to the house. He enthusiastically described all the wonderful benefits of radiant barrier insulation, explained the rebate offered by CPS Energy, included a ridge vent with the installation, and offered a discounted service contract if we "acted today." We agreed to the contract and scheduled the installation for June 2012. The two installers were very courteous and seemed to work efficiently, in spite of the miserable attic conditions.They arrived before 8am and quit shortly after noon each day before working conditions became dangerously hot. They finished the installation in about 4 days and cleaned up after each shift. They left no debris or stray staples laying around. The quality of the installation was acceptable. The insulation extends to within a foot of the eaves. Over the past year, I have had to tack up some of the staples that have pulled loose, but it seems to be holding up well. The salesman had promised a CPS Energy rebate, so we located the instructions on the CPS website and downloaded the appropriate claim forms. The claim form required detailed information about the insulation from the contractor, including the contractor's signature. It took 30 days and several phone calls to the salesman, his supervisor, and the owner, Mr. Anderson, to finally receive the completed application before the CPS deadline. Once we submitted the completed application, CPS credited our account promptly. To test whether the efficiency was as good as the Tip Top salesman claimed and establish a baseline for attic temperatures, we mounted an electronic weather station in the attic to record the hourly temperature changes while we waited for the radiant barrier installers. Peak temperatures in the attic averaged 134F the week before installation. Peak outdoor temperatures ranged from 89F to 95F. We had little cloud cover and no rain. After installation of the radiant barrier, the air conditioner was able to cool the house to 78F. Peak temperature in the attic after installation was 122F, about 12 degrees lower. We continued to track our monthly energy bills over the next 12 months to see if the product lived up to the "25% Energy Savings Guarantee or $500 refund" promised by Tip Top. We did not change the settings on the programmable thermostat to make sure the comparison was valid. One year later (June 2013), our electric and gas bills show that we saved only 8% on air conditioning, and heating costs increased 6%. I followed the instructions on the warranty certificate and included a summary of monthly CPS bills showing kWH and CCF usage to apply for a partial refund. Mr. Anderson eventually phoned me to discuss possible reasons why the radiant barrier did not generate the energy savings other customers routinely see. It is possible that the attic configuration, air circulation, or other factors reduce the effectiveness of the barrier. Nevertheless, the air conditioner is able to keep up with the thermostat during the summer months and the attic temperature is measurably cooler with the barrier. Tip Top followed through with their product guarantee by sending a refund.

They started the job on agreed date and finished the job on time. From a distance the balcony looks great. The problem is that they used inferior materials. They used nails where screws should have been used and several of the boards have obvious defects that can easily be seen from the patio underneath. We asked them to move it over a little from where the old one was and they were very accommodating but they should have clued us in to some of the problems that would cause since they have the building knowledge. We weren't insistent on anything and would have welcomed their knowledge. Overall, disappointed.

They were punctual, worked hard. Did take some cool down breaks because of heat in attic. We were surprised they worked all day thought they would work two mornings because of heat in afternoon. There was a problem "we had" based on what the salesman told us how the install would be done and what the installers said they usually did. We were told the installers would tape seams when they actually overlapped; and there was a couple of little areas that were missed. We called them the next morning about this and they came the following afternoon to tape all seams and covered the two areas that was missed. The workers were friendly and cleaned up real well after themselves and had no issue with coming back to resolve our issues. The supervisor told us if there were any other question or problem to please call them. We were well satisfied with their work. We will see how well the Bella Foil works this summer as we have been having things down to our house to get our utility bills lowered some more.

They used subcontractors and they were fine. The windows were 90000 and the roof and the eaves was about $32000. I spent about thousands of dollars on three different occasions with them, they used subcontractors for it and the work itself looks good, but when I got a leak around my skylight, they wouldn’t come out and fix it. I called them four times, I left messages, I talked to people, they wouldn’t return my phone calls, and if they don’t have any after service, I would not recommend them to anybody anymore. They did high quality work but that was because they used subcontractors. I kept calling them over a period of time and I even asked them if I could drop by in the office, and they said there was nobody there that could talk to me. The name of the business today is service and if they don’t give service, it would not work for me.

Salesman came out and was good at what he does.....write contracts. He promised additional things IN WRITING which he has not delivered. I have called him several times and each time he says that the item is on back order or he will deliver it to me later. I do not think I should have to beg him for what belongs to me so I have not called him back in a few months. I have even threatened to stop payments for the services. But that does not seem to make any difference. He has already recieved his commission so what does he care.