THE HOME DEPOT

Hardware & Home Improvement Stores, Carpet Sales and Installation, Garage Doors,


Services we offer

BATHTUB AND SHOWER LINERS,CABINET REFACING, CARPET,COUNTERTOPS,HOME ORGANIZATION, DOORS,ELECTRICAL,GARAGE FLOOR COATING, HEATING AND COOLING,INTERIOR SHUTTERS, LAMINATE,TILE, WOOD AND VINYL FLOORING, WATER HEATERS AND SOFTENERS, WINDOW TREATMENTS,GARAGE DOORS,DECKS,ROOFING, PAINTING, SHEDS,SIDING, SUNROOMS AND WINDOWS.

Reviews

3.722 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
36%
4
36%
3
0%
2
9%
1
18%


Rating CategoryRating out of 5
quality
3.8
value
3.8
professionalism
3.8
responsiveness
3.7
punctuality
3.7
Showing 1-22 of 22 reviews

Irene W.
01/2017
2.0
appliance sales
  + -1 more
They call different people from different departments. The employees didn't know the products. They need to hire people who know the product and the ratings.
Description of Work: I went in to purchase an appliance.

Rating CategoryRating out of 5
professionalism
2.0
responsiveness
2.0
punctuality
2.0


Ray C.
11/2014
4.0
gutter repair
  + -1 more
They have a manager that is supposed to check on the crew but the manager never showed up. The manager was supposed to come at the end when they are finished to check if it was done correctly but he never showed up. To this date he never called or showed up. The work appears to be good but I don't know since I am not an expert on gutters. I guess that's what service managers should have done.
Description of Work: The Home Depot replaced my gutters.

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
3.0
punctuality
4.0

$4,000

Michelle A.
07/2011
4.0
garbage collection
  + -1 more
You will find people to help you there for money. They have dumpsters, which are foldable. You can fill it up and they will take it away. The bag is about $50. For $100, they will come out and pick up the disposal. The last time I went there, I spent $150. I did not have enough money to have somebody come out and pick up the garbage. I am on a limited income. They are very good. Their service is affordable. Their price is very inexpensive compared to other companies. The bag works very well. I cannot afford the pickup, though. They seem very organized about the whole thing. They are one of the bests in waste disposal. I would recommend them and I will use them again in the future.
Description of Work: I used The Home Depot, a couple of weeks ago. They provide garbage collection service. They provide dumpsters, which are foldable.

Rating CategoryRating out of 5
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$150

MARSHA E.
08/2006
1.0
water heater repair
  + -1 more
I paid $716 to have the Home Depot in Cambray replace my leaking water heater. I was told if I ordered it before 2 pm it could be done that day. Since I went in at 3:30 pm I was told that the work would be done the next day. I waited all day for them to call. Finally at 3 I called to see when they were coming. I was placed on hold for 14 minutes and then was told that they weren't coming until the NEXT day because of scheduling. Needless to say, I was livid. I went back to the Home Depot and got my money back. I went to Lowe's to buy the water heater and the guy told me it would cost $500 to install it. But that's another story. I bought the water heater and am having a plumbing company install it.
Description of Work: Supposed to have a water heater replaced.

Rating CategoryRating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Manas S.
05/2006
4.0
siding, home improvement stores
  + 0 more
Home Depot did a pretty good job. I was very satisfied with the work they did. They cleaned up and left no mess. We took several price comparisons and they asked for a very reasonable price. The only downfall was it took them two weeks to finish the job. They had a lot of business at the time.
Description of Work: They put new siding on three sides of my 1300 square foot home.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,500

05/2006
4.0
carpet installation, alterations, home improvement stores
  + 1 more
I am very pleased with my new carpeting in the three rooms that Home Depot installed for me, everything went great. The carpet installer that was sent out was very professional and knowledgeable in his work. Everything was perfect the first time and we have not needed to call them back for anything. The company has done other work for me and we are always pleased with there reasonable prices.
Description of Work: In October, we had the old carpet removed from the living room, dining room, and family room. Home Depot sent out someone to install the new carpet in these three rooms, which we bought from them.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro

PHILLIP N.
05/2006
1.0
water heater repair
  + -1 more
I was not pleased with the service men Home Depot sent out to replace our hot water heater during this past summer. I do not know too much about installing a hot water heater but when the city inspector came in they gave the company a fine for not doing all that they were suppose to. The men were made to return to do the proper installation work and we would not use them again
Description of Work: I had my hot water heater replaced by Home Depot during the summer and we encountered many problems during the city inspection.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


05/2006
2.0
hardwood floor, home improvement stores
  + 0 more
We were not satisfied with our new hardwood flooring we purchased from Home Depot. The flooring was all scratched up after it was installed and we called Home Depot. They told us they would replace the flooring, but this meant they would have to rip up the old flooring to replace it with new wood flooring. The house was a dusty mess the first time the flooring was done. I wasn t interested in having that mess again so we said no. We settled for a discount on the price but felt the men should have taken more care not to scratch it when they did the installation.
Description of Work: I bought hardwood flooring for my home from Home Depot and they sent out someone to install it.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
2.0
responsiveness
2.0
punctuality
2.0

$2,000

NICOLE D.
05/2006
5.0
heating & air conditioning/hvac
  + -1 more
I was very pleased with the service people who came to my home to replace my hot water heater, as there was a lot of work involved in taking the old one out. The new one was a little different, so we had a few adjustments to make a long the way to get it installed and running properly. We had gotten a few other estimates and we were very pleased with Home Depots price and quality of installation. The service men did a great job in their work. Our new hot water system is working great.
Description of Work: Home Depot was here in April to replace my hot water heater; the old one had to be removed and the new one installed in the same spot.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

05/2006
1.0
ceramic tile
  + -1 more
Home Depot did a horrible job. It was a terrible experience. They did not install the metal reinforcements for the edges. It was crooked, and it wasn't leveled at all. I had them come back three times and they didn't fix it. I was not happy.
Description of Work: They installed ceramic tile on a two by six foot countertop.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$400

05/2006
5.0
sunrooms
  + -1 more
Home Depot did a great job on my patio. I was very pleased with their service, as well as how strong and sturdy my patio turned out. They were always on time and never complained about working in the heat. I felt that they were very hard workers and cleaned up the mess after they were done.
Description of Work: They built a patio for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,800

05/2006
4.0
ceramic tile
  + -1 more
Home Depot did a beautiful job. The grout lines are even and seem to be staying fairly clean. They used high quality products. The corners that were cut fit perfectly. It only took them four or five days to complete the work.
Description of Work: They installed ceramic tile in my kitchen. They supplied the materials and labor.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$900

05/2006
1.0
carpet installation
  + -1 more
Home Depot did a poor quality job. We were very dissatisfied. The crew that came out seemed to be in a hurry. They didn't seem very nice. We told them the seams were showing, and they wouldn't come back to fix them.
Description of Work: They installed carpet in four rooms of our home. We also purchased it from them.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$2,800

Mike H.
05/2006
4.0
replacement windows, home improvement stores
  + 0 more
Home Depot did a good job. We were pleased with the installation and the way they treated us. They were very nice and easy to work with. They accommodated our schedule. The crew was professional and did everything we asked for. The windows look great and we got a fair price.
Description of Work: They put seven new windows in our home.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$1,000

05/2006
5.0
plumbing, home remodeling
  + 0 more
Home Depot was great, we just loved them. They were courteous and clean and they were hard working. We have not had any problems with them. We were satisfied. We have used them in the past and they have always done good work.
Description of Work: They remodeled my bathroom including installing a sink.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$254

05/2006
4.0
replacement windows, home improvement stores
  + 0 more
Home Depot did a good job. We were pretty satisfied with their work. They took accurate measurements to custom fit each window. They fit perfectly and look like they have always been there. The only problem we had was that the work was done in two stages. The first crew seemed to do their job in a hurry and left a mess. However, when I called, a different crew came and cleaned up their mess and did a better job.
Description of Work: They installed ten double paned window in our home. Five of them were regular sized and the other five were pretty large. They also removed the old windows.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$5,000

Karmen J.
05/2006
5.0
garage doors
  + -1 more
Home Depot did an awesome job. We were totally satisfied with them. They were prompt and finished the work without any problems. Everyone was polite and helpful. Our new door operates perfectly and we felt we got quality work for a fair price.
Description of Work: They installed an overhead garage door for us.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$600

JON S.
05/2006
5.0
garage doors
  + -1 more
Home Depot did an outstanding job. It was absolutely perfect. The crew that came out was very nice. The garage door looks and works great. We have not had any problems at all. We were more than happy with the work that they did.
Description of Work: They installed a garage door with a keypad entry. We also bought it from them.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$750

05/2006
4.0
carpet installation, ceramic tile, flooring contractor, home improvement stores
  + 2 more
Home Depot responded very quickly. We wanted the job done quickly. They did a fast, efficient job with great results. We were very happy with the quality of work done. The crew was hard working and easy to work with. They had all of the proper tools and equipment to get the job done. We were very satisfied.
Description of Work: They installed carpet and tile in four rooms of our home.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$3,000

05/2006
5.0
carpet installation
  + -1 more
Home Depot is a great service. They were very helpful in the carpet selection. They worked with my schedule for the installation. They even moved all of my furniture for me and put it back. They did a great job and it looks great. They were willing to work with me.
Description of Work: They replaced the carpeting in my whole house. It was five rooms and a hallway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,200

MARIA N N.
05/2005
5.0
garage doors
  + -1 more
I WAS VERY PLEASED WITH THE WORK HOME DEPOT DID. THEY WERE VERY PROFESSIONAL. THEY CLEANED THE GLASS ON THE DOORS AS WELL AS PICKED UP ALL DEBRIS FROM THE BOXES THAT WAS ON THE DRIVEWAY. WHEN I ORDERED THE DOORS THEY CAME AT THE TIME THEY TOLD ME AND THEY WERE PROMPT WHEN THEY CAME TO INSTALL THE DOORS. I WOULD CERTAINLY RECOMMEND THEM.
Description of Work: HOME DEPOT REMOVED MY OLD GARAGE DOORS AND REPLACED THEM WITH NEW ONES. THEY HAULED AWAY THE OLD DOORS AS WELL AS LEFT THE AREA VERY CLEAN AND NEAT.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,350

YOLANDA G.
04/2005
5.0
appliance repair
  + -1 more
I WAS VERY IMPRESSED WITH THE SUPERVISION AT HOME DEPOT. IN SPEAKING TO THE MANAGER AND EXPLAINING MY SITUATION, HE WAS VERY UNDERSTANDING, HE IMMEDIATELY GOT THE PARTS ORDERED, AND SHIPPED TO MY HOUSE AND REPLACED.
Description of Work: I HAD PURCHASED A CHARBROIL GAS GRILL FROM THEM ABOUT 6 MONTHS AGO. A COUPLE OF MONTHS AGO THE BURNERS ON THE GRILL WENT OUT, AND THEY WERE LEAKING. HOME DEPOT HAD TO ORDER THE PARTS, AND CAME OUT TO REPLACE THEM.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$159

    Contact information

    5101 CAMBRAY DR , San Antonio, TX 78229

    www.homedepot.com

    Service hours

    Sunday:
    8:00 AM - 7:00 PM
    Saturday:
    6:00 AM - 9:00 PM

    Licensing

    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Hardware & Home Improvement Stores,
    Carpet Sales and Installation,
    Garage Doors,
    Ceramic Tile,
    Windows,
    Water Heaters,
    Sunrooms and Patio Enclosures,
    Kitchen and Bath Remodeling,
    Appliance Sales and Installation,
    Alterations/Sewing/Decorating,
    Siding,
    Plumbing

    FAQ

    THE HOME DEPOT is currently rated 3.7 overall out of 5.

    Sunday: 8:00 AM - 7:00 PM

    Saturday: 6:00 AM - 9:00 PM

    No, THE HOME DEPOT does not offer free project estimates.
    No, THE HOME DEPOT does not offer eco-friendly accreditations.
    No, THE HOME DEPOT does not offer a senior discount.
    No, THE HOME DEPOT does not offer emergency services.
    No, THE HOME DEPOT does not offer warranties.
    THE HOME DEPOT offers the following services: BATHTUB AND SHOWER LINERS,CABINET REFACING, CARPET,COUNTERTOPS,HOME ORGANIZATION, DOORS,ELECTRICAL,GARAGE FLOOR COATING, HEATING AND COOLING,INTERIOR SHUTTERS, LAMINATE,TILE, WOOD AND VINYL FLOORING, WATER HEATERS AND SOFTENERS, WINDOW TREATMENTS,GARAGE DOORS,DECKS,ROOFING, PAINTING, SHEDS,SIDING, SUNROOMS AND WINDOWS.

    Contact information

    5101 CAMBRAY DR , San Antonio, TX 78229

    www.homedepot.com

    Service hours

    Sunday:
    8:00 AM - 7:00 PM
    Saturday:
    6:00 AM - 9:00 PM