The Carpenter's Hand

Kitchen and Bath Remodeling, General Remodeling, Ceramic Tile,

This pro has maintained an average of 4.5+ stars throughout their time with Angi.

About us

Independently owned contractor specializing in bathroom & kitchen remodeling. We are trained to handle any phase of construction but specialize in kitchen and bathroom remodeling. Even if you just need some advice please feel free to call any time.

Business highlights

24 years of trusted experience

Services we offer

Construction. Bath & kitchen remodeling. Patio screen enclosures

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%



Accepted payment methods

American Express
Check
MasterCard
PayPal
Visa

Reviews

4.8147 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
85%
4
3%
3
1%
2
5%
1
6%


Rating CategoryRating out of 5
quality
4.8
value
4.8
professionalism
4.8
responsiveness
4.8
punctuality
4.7

Filter reviews by category

Showing 126-147 of 147 reviews

Marisa R.
10/2019
5.0
handyman service
  + -1 more
Prompt and professional service!
Description of Work: Shelf bracing

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$267

Harold M.
05/2017
4.0
cabinet refacing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from The Carpenter's Hand
I have to say I am a little disappointed with this review. Over price my review is negative, so I thought I would List what we did. It was an insurance claim to begin. Had to detach countertop from base cabinet that was damaged. Remove base cabinet, go back to shop and rebuild box for cabinet. Reattach facing, reinstall cabinet, reattach countertop, and just to help out Customer gave new quarter round for remainder of cabinets in kitchen for free. Was truly tying to help older customer with their insurance claim. Not angry just disappointed.

Dale B.
04/2017
4.0
home remodeling
  + -1 more
mostly went well.
Description of Work: built a cabinet

Rating CategoryRating out of 5
quality
3.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$4,000

Tim D.
03/2016
1.0
home remodeling
  + -1 more
unknown
Description of Work: No response just promises

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from The Carpenter's Hand
Told [Member Name Removed] that I would not be working out at Canyon Lake at this time

Barbara N.
01/2016
2.0
ceramic tile, remodeling, home remodeling
  + 1 more
unknown
Description of Work: Bathroom remodel that consisted of new tub, new tile surrounding the bath and new fixtures. Was a frustrating experience. What should have taken 1.5-2 weeks took over two months to complete. During the entire job, owner blamed tub design (Kohler), tile quality (tile recommended by ProSource) and fixture design (Dell). In the end, one tile worker was fired and tile had to be redone in some cases three times. In recapping the job with the owner, he did finally admit to some install problems. Owner complained that he didn't make any money on the job. How they won the SuperStar award from Angie's list for 2014 is my question?

Rating CategoryRating out of 5
quality
2.0
value
4.0
professionalism
2.0
responsiveness
2.0
punctuality
3.0

$5,000

Response from The Carpenter's Hand
I openly admit we had issues with this job. What the customer states is correct. She purchased all her own materials and we had to wait for them to arrive. When they arrived she removed from packaging and threw away items needed to properly install done items. One of my tile setters did do sloppy work and I did have to let him go. However, agreed to redo work at my cost and the last thing this particular customer fails to mention is that she left twice during our work and expected us to return to get job whenever she was available. I explained to her that when she left I would have to start another job and that I would return to get job when she notified me she had returned and my guys were free.

Marci B.
11/2015
5.0
custom cabinets
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro

DORA V.
09/2015
5.0
drywall
  + -1 more
It went great.
Description of Work: He gave my a very excellent way to solve my job. He told me of a material that would make better sense for my project. He had job knowledge for my project.He shared.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Scott S.
07/2015
2.0
home remodeling
  + -1 more
unknown
Description of Work: I called Jeff Bryson and made an appointment with him to come to my home to give me an estimate at 11:00 AM June 29. He said to text him my address since he was busy on a job. I did so. He never showed up at our agreed upon appointment time and when my husband called him he said he had other jobs that had problems and he did not have my contact information to call me. He did apologize but the bottom line is that we were "stood up."

Rating CategoryRating out of 5
professionalism
1.0
punctuality
1.0


Response from The Carpenter's Hand
It does happen that from time to time things don't go as smoothly as I would like on my jobs. When that happens my existing paying customers will always have priority over potential customers. My intention was to call the individual who has written this review. The problem was she never tested me get address or phone number. I even checked the angies list website to see if she might have originally sent a text with her info, she had not. When her husband called I explained this to him but also told him that I would come out day or night to accommodate their needs for rescheduling. I don't know if they receive a copy of this but if they do, again you have my apologies but I did not have a way to contact you. I am sorry this did not work out but appreciate your consideration in using my company.

Chris P.
06/2015
1.0
home remodeling
  + -1 more
unknown
Description of Work: They never showed up on their appointment.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$250

Response from The Carpenter's Hand
Never had appt.

Randal M.
06/2015
5.0
ceramic tile, countertops, drywall, remodeling, home remodeling, marble & granite, woodworking
  + 5 more
unknown
Description of Work: Complete remodel of our kitchen,removal of "popcorn" on ceiling,new cabinets,install granite countertop with tile backsplash and install new appliances. Jeff and his crew did a fantastic job of doing what he said he would do in the time frame that I gave him. Since this was at my vacation rental on the river we were pressed for time.I would also like to thank Jeff's brother for being there to address things and keep things on schedule when Jeff had some tough times with his wife's illness. I am very pleased with the finished product and would highly recomend Jeff Bryson for any remodel job large or small. Jeff was truly a breath of fresh air in his way of doing business and I consider him a friend. Randal McGuire

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$25,000

Response from The Carpenter's Hand
Wow, [Member name removed] I don't always read these but what a nice think to wake up on a Sunday morning and read. You were truly a pleasure to work with. I wish my wife could have stayed out at the property before she passed away but will be eternally grateful that you offered this. Thank you again for your kind words. Hope that God blesses you and your family.

S W.
05/2015
5.0
remodeling, home remodeling
  + 0 more
unknown
Description of Work: Have made presentation and we have retained services for renovation. So far very good. We will add more when all work is finished sometime this summer. Looking forward to working with Jeff.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0


Jan K.
04/2015
5.0
custom cabinets, cabinet refacing, ceramic tile, remodeling, home remodeling, marble & granite, plumbing
  + 5 more
unknown
Description of Work: Jeff's team refaced my cabinets, installed granite, replaced backsplash, added 3 cabinets, and installed a farmhouse sink. This was the best experience I have ever had with a remodel. The guys who work for Jeff are wonderful, especially Keith, who handled my project. I absolutely love my new kitchen!

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,200

Ana M.
02/2015
2.0
home remodeling
  + -1 more
unknown
Description of Work: There was no initial contact after my email .

Rating CategoryRating out of 5
responsiveness
1.0


FAROOQ M.
09/2014
5.0
remodeling, home remodeling, sunrooms
  + 1 more
just fine
Description of Work: build a sunroom

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

Jennifer C.
07/2014
5.0
custom cabinets, ceramic tile, countertops, drywall, home remodeling, lighting, plumbing
  + 5 more
unknown
Description of Work: Complete remodel of master bathroom including floor tile, shower tile & faucet, cabinets, countertop, sinks & faucets, lighting, drywall replacement/repair and ceiling retexturing.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Sandra J.
07/2014
2.0
home remodeling
  + -1 more
unknown
Description of Work: Did not use. Only provided verbal estimate of what and how much he would do and price was above other written estimates I received. He was polite, but not what I needed.

Rating CategoryRating out of 5
value
2.0
professionalism
2.0
responsiveness
3.0


alfred D.
05/2014
1.0
remodeling, home remodeling
  + 0 more
unknown
Description of Work: I made an appointment to have the contractor come to my home to bid a large bathroom remodel (over $10000.00). This contractor never arrived for the appointment and never called. In addition, when I called him he did not take my call and did not return my voice-mail message. I think this all goes to dependability. If the guy can't even handle an appointment in a reasonable way what's he going to do in the middle of your large project? How do you know he's not going to bail on you leaving you high and dry on your project?

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0


Response from The Carpenter's Hand
Well I am guessing that this is going to happen about once a year on Angieslist. The last time I received a bad review was very similar. However, I am wondering if this is a competitor as I never had an appt. set with this person. It is a shame to have to address these but I would simply ask for you to look at the reviews of people that I have done work for in the past and those that come in after this one. I strive to make my customers completely satisfied throughout the process. When I tried to call this individual he would not even be courteous enough to talk about this. Some things he said make me wonder if he is a competing contractor.

Glenda D.
01/2014
5.0
home remodeling
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Daphne C.
07/2012
5.0
home remodeling
  + -1 more
kk
Description of Work: Excellent work.Personnel problems handled by owner. (One of two workers quit.)Did what was agreed.Cleaned each night.Owner is responsible and accountable.Will be my go-to tile company.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$2,000

Alice H.
04/2012
5.0
flooring contractor, home remodeling
  + 0 more
Jeff Bryson, the owner, and his assistant did a wonderful job on both. Jeff personally installed the dishwasher and in the process discovered that my kitchen sink had plumbing problems. He fixed the sink for a small additional charge even though he had to go to Lowe's for parts and spent at least another two hours correcting the problem. It was obvious that Jeff didn't just want to do the job but that he wanted to do it right, from start to finish. I would highly recommend The Carpenter's Hand, especially for kitchen projects.
Description of Work: I needed a new dishwasher installed and laminate flooring put down in one of my rooms.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$475

Candace M.
04/2012
5.0
ceramic tile, flooring contractor, home remodeling
  + 1 more
Fantastic work! I finally found a contractor who actually takes pride in his work and so do all his employees. He was constantly asking if the work was done to my satisfaction. He came and inspected the work and did a lot of it himself. THe bathrooms are perfect, the workmanship is excellent and his employees are all very trustworthy and nice.
Description of Work: Replaced broken tile in my kitchen and bathroom and remodel the master bathroom. In addition the outside tile was broken along the grout line. I also found I had a some areas on my wall that needed to be fixed and they told me what to do when I asked. The bathroom ended up to be a lot more work than first thought, after they removed the wall they had to do a complete re-do on the plumbing for both bathrooms, re-tile the walls and floor, replace the shower pan, tile the walls and floor of the shower, redo the floor of the bathroom.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$7,000

richard R.
12/2011
5.0
ceramic tile, flooring contractor
  + 0 more
i had a different comany come in to do this job at first. they did not known how to work out the sub-floor problems.so i let them go and call in the carpenters hand . great people. they knew what to do and did it in a timely maner. gear job.
Description of Work: the carpenters hand came in to fix my sub-floors and installed lamiment flooring in the master bedroom. they also installed ceramic flooring in both the master bathroom and and downstair bathroom. they did a excellent job. the quality of workmenship was excellent. i would recomend the carpenters hand to my family and friends .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Contact information

5318 Chestnut View, San Antonio, TX 78247

https://www.thecarpentershand.com

Service hours

Monday:
8:00 AM - 10:00 PM
Tuesday:
8:00 AM - 10:00 PM
Wednesday:
8:00 AM - 10:00 PM
Thursday:
8:00 AM - 10:00 PM
Friday:
8:00 AM - 10:00 PM
Saturday:
8:00 AM - 5:00 PM


Licensing

Insured
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Kitchen and Bath Remodeling,
General Remodeling,
Ceramic Tile,
Cabinet Making,
Countertops and Backsplashes,
Plumbing,
Marble and Granite,
Drywall,
Finished Carpentry and Woodworking,
Electrical,
Flooring Sales and Installation,
Interior Painting

FAQ

The Carpenter's Hand is currently rated 4.8 overall out of 5.

Monday: 8:00 AM - 10:00 PM

Tuesday: 8:00 AM - 10:00 PM

Wednesday: 8:00 AM - 10:00 PM

Thursday: 8:00 AM - 10:00 PM

Friday: 8:00 AM - 10:00 PM

Saturday: 8:00 AM - 5:00 PM

The Carpenter's Hand accepts the following forms of payment: American Express,Check,MasterCard,PayPal,Visa
Yes, The Carpenter's Hand offers free project estimates.
No, The Carpenter's Hand does not offer eco-friendly accreditations.
Yes, The Carpenter's Hand offers a 10% senior discount.
No, The Carpenter's Hand does not offer emergency services.
Yes, The Carpenter's Hand offers warranties.
The Carpenter's Hand offers the following services: Construction. Bath & kitchen remodeling. Patio screen enclosures

Contact information

5318 Chestnut View, San Antonio, TX 78247

https://www.thecarpentershand.com

Service hours

Monday:
8:00 AM - 10:00 PM
Tuesday:
8:00 AM - 10:00 PM
Wednesday:
8:00 AM - 10:00 PM
Thursday:
8:00 AM - 10:00 PM
Friday:
8:00 AM - 10:00 PM
Saturday:
8:00 AM - 5:00 PM