Texas Plumbing Diagnostics

Texas Plumbing and Diagnostics is not the place to go if you want a gas line installed. They are very costly. I needed a gas line installed to a new cooktop to replace an electric cooktop. the estimate was about 3300 dollars which included charges to make holes in the drywall as well as for a gas permit. the guy who provided the estimate didnt try to look for the gas lines in my house and he was not even a plumber. he had to call the master plumber to ensure they could install the gas line. im not sure why they wouldnt have sent a master plumber to do the estimate. I ended up going with another Angie's list company Chambliss Plumbing and they were very reasonable. the gas line ended up costing me 1200 dollars (about 1/3 of what Texas Plumbing and Diagnostics wanted to charge. I would definitely recommend getting a second opinion if these guys come out and end up giving you a crazy estimate!

This company is very professional and has excellent customer service. Dixie completely explained beforehand what would be done, worst case scenarios (if they uncovered items that needed more work) and estimated pricing for everything. She really helped prepare me for the appt and identify what were the important items that needed to be taken care of - she was very honest and forthcoming. The technicians, Angel & Dave, were exactly the same way - they explained everything, answered all questions, let me know what they were doing and how the cost might adjust. At no time did I feel anyone was trying to upsale - in fact, on the contrary, everyone was concerned that I was only making necessary repairs and not doing more than what was needed. Really great experience. Highly recommend.

The service was excellent. Repair guy knowledgeable, courteous and on time. Looked at water pressure from street to house, which was over amount it should be. Made return visit to fix at additional expense. Happy with work done.

I am sad to write this considering i gave them a glowing review last time i used them. They showed up on time and I had the water softner ready for them to install. I had paid them last visit to 149.00 and although 550. seem high to install a water softener I had decided it would be worth it to get it done right. The technician had told me that the new system would stick out a bit farther but after installing the new unit was 1 1/2 feet out farther in to the room. It looks rediculous. and I feel like a fool paying 550.00 for less than an hours worth of work. There were several solutions, move the water heater over a few inches, put it in a different place but all of those would have cost him time. At 150.00 an hour he had plenty of time he was being paid for to resolve the issue. but instead he said if i have to do anything more it is going to cost you and you arent going to like it. He did give me a 10% discount off the fee. but i am stuck with a water softener in the middle of my pantry blocking half my shelves.

I had called them because of a major leak in my Water Softener and a smaller leak under my kitchen sink. I was very surprised that they were able to schedule an appt the same day (last time I called a plumber they said the soonest they could come was 5 days later) Angel showed up on time and called me to let me know when he was on route. The two man team arrived put on booties to protect my floors then came in let me explain the problem and fixed the issue quickly. He gave me an estimate as well as several options on what could be done, as well as explained what was wrong what had failed and the probable cause. I loved the fact that he was fine with answering a million questions without making me feel like i was stupid. He was very good about not talking down to me or rushing me to make a decision about replacing my softener. When it came to my kitchen faucet he found that the connection had not been completely tightened when the faucet was replaced in Jan and said no charge. I am so pleased that I am going to have him come back and install the faucets I bought and was planning on installing myself. as well as any other plumbing issues i can find.

Well, I really hate to write a bad review, but after the service I did not really feel as if I purchased any peace of mind. I felt more like I had just lost my wallet and I had over 600 dollars cash in it. I recently purchased a new home and I wanted to make sure everything was as perfect as could be expected before moving in. Although I had my inspection I decided I wanted a more thorough look at the plumbing. I found Texas Plumbing Diagnostic through Angie's List and decided to give them a call. I spoke to Dixie on the phone about what I wanted and she explained the Peace of Mind package they provided. It sounded like exactly what I was looking for and the price was fair (I had been quoted much higher by another). I gave Dixie all of my information and scheduled the appointment for the next week (05/07/15) On the day of the appointment I was contacted by Angel, their master plumber. He told me Dixie had forgotten to put me on the schedule. He had another job he had to do, because of the mistake, but he would be out immediately to start. He told me he would be doing the inspection for the first two hours, but would have to leave and when he did his Journeyman would take over. Angel was very knowledgeable and friendly. I left the house open so Angel could work and I left to run an errand. When it was time for him to leave Angel called me and said the plumbing in the house was good, but he detected a small leak somewhere outside the house either by the well in the front or possibly the backyard. He said he could not pin point it because the piping was PVC. He told me I would get his full report and he would include a bid for the repair of the leak when he sent it. He said he would have it for me on Monday (05/10/15). He then told me his Journeyman would be completing the remaining inspection because he had to make the other appointment. When the work was completed I was given a checklist of things that had been completed. I was told I could take a picture of it, but they had to take it with them and it would be part of the final report I would receive by email. They had me write my email on the form. The Journeyman was not very good at answering questions. When I asked him about the leak he mentioned having to find it with the camera which was something I believed was supposed to be involved in the package. He was polite, but it was difficult conversation because he just could not answer questions. I decided to wait for the full report I was supposed to receive on the following Monday. As of today 05/29/15, I have not received any of the promised documentation or emails even asking if I was satisfied with the inspection. No, I have not attempted to contact them again about the report. As I said at the beginning it was that feeling of losing a wallet with a great deal of money in it. *UPDATE* Immediately after posting this I was contacted by Dixie. She was really stressed about the misunderstandings and confirmed to me that she had indeed sent report to me. Dixie was able to send me her email history which showed she had attempted to send it to me right away (I just never received it). Dixie sent it again and confirmed with me I got the report. I was really impressed with her quick response. She made it very obvious how important her business and customers are to her and it changed my feelings about my lost wallet completely. Thank you Dixie

The plumber was on time and did an excellent job. He diagnosed the problem right away and repaired it. (I had a break in the line in the exact same place only a year before and had used another plumbing company.) I have had no more problems. I recommend Texas Plumbing Diagnostics if you want a job done right the first time! I did not find the first plumber on Angies List. Valuable lesson learned!!

They did not really have to do anything because my mother-in-law thought she saw a leak, but it was not a leak so they cut out the drywall anyway because my mother-in-law wanted to see inside. Just for the service call it was almost $150 and now we still have to get that drywall repaired. I think $300 just to come out and cut a hole in the drywall is high. But, they were very nice. I made the appointment about two days prior and I was trying to get confirmation that morning. They did not answer the phone, it did not even go to an answering service; it just went to a beep. They never called me back and called my mother-in-law when they were getting ready to come over. I did not like the pricing. My mother-in-law seemed okay with the quality. They moved the appointment up, but I was a little unnerved I could not get a response in the morning.

I was upstairs and the plummer was alone and he could have lied and changed out the valve and made more money. Instead, he was super honest and asked me to come down and he showed me the pebble that popped out. I am now saving $ for a garbage disposal so Texas Plumbing Diagnostics can replace it!! Thank you for being honest.

Called company to get an estimate on some plumbing work we needed completed. I loved the fact that they scheduled for a one-hour window. Most companies give you a 4 hour window or larger which gets you stuck at home all day! I was called approximately an hour before appointment time to confirm, and the plumber showed up right on time. Plumber was polite and professional and gave me the estimate. My only "complaint" is that the plumber couldn't give me any actual information on warranty of the work. I asked him how long they warranty their work, and he told me it varies by type of work -- i.e. - water shutoff valve may have one time period, the PRV may have another, etc. He didn't know what the various warranty time frames were, nor did he offer to find out/tell me how I could find out that information. This is in contrast to another plumbing company, who easily was able to say that the work is warrantied for 1 year. We ultimately chose another company because their price was slightly lower, and because we couldn't get a clear answer on warranty time frames (if they existed at all for the work we were looking for). However, I'd be willing to give this company a shot again in the future if I needed a new plumber.

Professionals came by to check water pressure, determined within compliance and the visit was no charge and they did not try to find something to fix, they recommended different types of environmentally friendly water softener options. I trust this company and will definitely use them in future.

Inspector was earlier than expected, thorough, and informative. Even advised of an un-related problem that he saw. Quickly identified the problem and told us what we needed to do to address the problem ourselves. Felt they were very knowledgable and honest.

I had them come out because my mom's sink wasn't draining well, nor was the dishwasher. Eric came out and determined the garbage disposal was locked up and broken. He quoted me the price up front for the diagnostic/repair and then after determining it needed to be replaced, quoted me the price for the garbage disposal. He had replacement garbage disposals on his truck. We elected to have him replace the disposal. It is now working and draining well. The jury is still out on the dishwasher (we need to try running a cycle and see what happens), but we may have to have an appliance repairperson come out for that. I have used them several times and have been pleased with the results from several of their technicians.

An appointment of 9 AM on 12/22/2014 was scheduled for plumber to come to my home. On that day, Angel the plumber, did call to confirm he would be there at 9 AM and he was on time. Leak was found in external kitchen wall. Wall was opened and plumber checked supply system to ensure system was holding pressure, then ran water from multiple nearby fixtures to monitor drain. No leak found despite heavy water damage. Traced residual wetness and water damage to copper line in wall to icemaker. Nail in stud had been driven through this line. Replace part of waterline to icemaker and installed nail plate on stud.

We had a family get together scheduled for December 20th and discovered on the 19th that the sink in the guest bathroom was not draining. I took the P trap apart and cleaned some gunk out, but discovered there was a heavy amount of gunk past the trap - way too far for me to get to. Our a/c line goes into this trap, but this was the first time in about 20 years the sink wouldn't drain. We have had a couple of problems with the a/c line getting clogged, but not the main sink line. I started calling plumbers on Angie's List and the first two I called were booked for the day. Luckily Texas Plumbing Diagnostics had an opening. Eric arrived before the scheduled time by 15 minutes and he did call beforehand to ask if he could show up early. He surveyed the situation and immediately determined I needed some auger work. In a few minutes he was done. The amount of gunk he snaked out of my line would make an elephant choke. He put the trap back together and cleaned up the sink area and the bathroom cabinet. Eric also wore his booties over his workshoes to protect our floors. He then tested the sink and it drained quickly - perfecto! While working Eric answered all my questions and successfully completed the task at hand. Great job - done right and quickly.

As a first time home owner, I was pretty nervous about the low flow leak that I had. TDP was the third plumber I called to fix this problem. Angel, Dave and Eric did an outstanding job. Angel explained everything that he was doing, he found the source of the leak which the other 2 plumbers never did find. It took the guys 2 days to complete this job but it was a big job! They cleaned up after themselves very well, they were very nice to the "feline" supervisors that they had during this install too! I was very impressed when the owner of the company, Norwood came to my house with the crew the first day. TDP will be my "go to" plumbers for my future plumbing needs.

When I bought my older (70ish) home, and had a new refrigerator delivered, I found out the water line was a copper pipe straight into the wall, with no shut off valve. After getting several estimates, these guys were the MOST reasonable and logical. All I needed was a shut off valve in the wall. After three estimates, which ranged from '$600'...to '$375 for a shut off valve and $175/hour to find the line'...they did it for just under $400.00. AND, since my kitchen is so small, I needed something close to the wall to fit my new fridge. They did a GREAT job! Also, pointed out that when they shut my main valve off at the street, THAT was broken! Gave me information to contact the city to get that fixed. I have used them for other things, but with any big job, I need estimates...they ALWAYS deliver!!! very professional, knowledgeable, and well worth the cost. I know they do it right the first time...every time!

They were very courteous and thorough. They arrived on time and ready to work. First they searched for the gas leak in the least invasive way possible as to keep the costs down and limit damage. once they isolated the problem they took care to open the walls where necessary, leaving me only a small area to patch

After my call around 8am I was told they could have someone here between 11-12 same day. I thought that was a very reasonable response time. I got a call at about 10:00 they were able to make it earlier. 3 people arrived which really surprised me as my past experience has always been one. They were organized (1 doing pressure tests while another talked to me to explain what they were doing and another to start diagnostics), they were clean (booties to prevent tracking mud), and professional. They needed to cut into the sheet rock in the wall and all pricing and what would happen was explained. They found the leak on the first try (again different than a past experience when i had multiple holes in the wall). They proceeded to do the fix and did a complete clean up. Nothing messy left for me. They were done in less than 2 hours. The only reason I gave a B for price was I do not know a comparison to gauge. I was very happy from what I was expecting with slab work and very pleased overall.

I was TDY to Ft Hood for a month and came home to discover a bathtub faucet had been leaking into the wall and the water had seeped into the ceiling and was dripping onto the kitchen floor. After figuring how to turn off the water main to the house (you need to buy a special toolto do this at Home Depot-took me a while to find this out); I had to find a plumber and by this time it's Saturday night and I have no water. I called several plumbers and Texas Diagnostics was only one that called me back. I was able to set up a plumber for the next day. Jed came out and explained we would have to go to Home Depot and find either that brand of faucet and valve set or buy a new one. The old one is no longer sold and he recommended a Moen since they have a lifetime guarantee against leaks. I purchased the Moen and Jed gave me an estimate on how long it would take to replace and total cost of the work, plus the extra fee for coming out on a Sunday. He did the work quickly and kept the area clean and finished when he said he would. Jed turned the water main back on and tested new bathtub faucet/shower combo and it worked great. He also checked my water pressure to make sure it was at a safe level, something no plumber has done before at this property. The new faucet and shower head look great and updated the appearance of the bathroom. I would highly recommend this company and Jed was a God send to a single woman who knows very little about plumbing. I am sorry for lateness of review but we had to put a family member on hospice who died soon after.

We were in the process of replacing the lines in our septic system when we found out that we had a water leak "somewhere" inside the house. We tried everything to find out where the source of the leak was with no luck. After calling several local plumbers & being told they didn't have the equipment needed for the job, I called TxPD because of their description on Angie's List. I was terrified of what they MIGHT find & tried to prepare for an enormous bill. Their technician, Angel, came 1st thing the next morning, on time. Within 15 minutes Angel had found the source of our leak & the bill was a fraction of what I had thought. I could have easily been taken advantage of since I was prepared for the absolute worst so I am very grateful for calling this company. I have called at least 6 different plumbing companies since we have lived in this home, 15+ years, but the search is over now that I I have FINALLY found MY plumber!

We have used Texas Plumbing twice now. Both times the service has been very professional and the tech very friendly and knowledgable. We are new to Angie's List and I love the way Dixie responded quickly both times...even on a weekend. She set up my appointment through the message center on Angie's List. The first visit was to hook up and run a gas line to our outdoor grill. Cooking that night! The second visit was to hook up our gas line to the pool/ spa. Minor problem with this, but was fixed first thing the next morning. We will differently use Texas Plumbing Diagnostics again for any plumbing service we need.

They were honest in their findings and better in price than other providers. They did the work. They were very professional. They followed up on us. They took a long time to get it fixed but they had to check what is happening in the surface everyday.

Price did not include cost of repair of about $50. I feel cost was too expensive.

1. TPD promptly conducted tests and located the plumbing leak in the foundation. 2. Mid Friday morning, the plumbers announced, with the water disconnected, that they had another more important job and needed to leave and would return next week. I telephoned the Dixie Bishop and it was then determined that the plumbers would stay and finish the job. 3. The leak was successfully stopped. However, their exposed piping work in a closet and the garage was sloppy. 4. Several weeks later, TPD came returned and replaced the sloppy pipes. However, they charged an additional $309 to run tests to confirm that the leak was indeed stopped.