Mr.Rooter Plumbing of San Antonio.

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Thanks very much for posting this review of Texas Plumbing Diagnostics. I appreciate your mention that the final price was different from the price given on the phone, and that the price change was due to a change in the actual work required. Often, we give phone estimates. We base these estimates on the information given to us by the customer, and since the customer is not likely to have training in plumbing, they may not be able to diagnose the actual problem. This is common. When our technicians arrive on site, they may be able to immediately see the problem, or they may have to use diagnostics skills and/or tools to locate the problem. Either way, the tech on site will let you know what course he needs to pursue to take care of your plumbing problem; once this determination is made, he'll get your approval for the work, and then get right to work. Thank you also for saying that our plumber "stayed late, until it was done, working in the cold, wet, dark." Texas Plumbing Diagnostics' plumbing technicians are some of the most dedicated men I have ever had the pleasure of working with. And, yes, they have stayed many times on jobs into the morning hours, to ensure that customers have water service. Thanks again for your very kind words, and, Thanks for calling Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics March 4, 2016"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Hi, and thanks for posting this review, giving Texas Plumbing Diagnostics all A’s. We sure appreciate your thoughtfulness in posting this excellent rating of our Company, Texas Plumbing Diagnostics. Customers like you have helped us build our reputation to the point that we have now qualified to receive the Angie’s List Super Service Award for Six Years in A Row! Thank you so very much! We perform diagnostic work and leak repairs on a very consistent basis, and we were happy to help with your water leak. Please contact Texas Plumbing Diagnostics at 210-698-9790, any time we can be of assistance. We’ll be happy to hear from you. Thanks again for calling Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics February 8, 2016"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Hi, and Thank You for confirming what I’ve known for years now: At Texas Plumbing Diagnostics, we have the best Plumbing Technicians in San Antonio! The fact is, though, that without customers like you telling others about our outstanding service, we’d be just another unknown plumbing company. Thank you so very much for posting this excellent review of our technicians, Angel and Dave; and, thank you for letting folks know that our technicians are thorough, capable, honest and courteous. We’re always happy to work with customers like you! Thanks again for calling Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics 210-698-9790 January 20, 2016"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Wow! Thanks for remembering the plumbing work we performed for you back in April, 2015 – a water line reroute. I’m excited to know that you cared enough to write this “all A grades” review, and I’m gratified to know that you were pleased with our work. We work in Leak Detection and Repair on a very consistent basis. As you found, our customers can trust us to find the problem quickly, repair the problem, and get you back on line right away. Thanks again for taking the time to write this excellent review. Dixie Texas Plumbing Diagnostics, Inc. January 12, 2016 210-698-9790"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Hello, and thanks very much for this excellent review of Texas Plumbing Diagnostics, and our technician, Brad. You offered examples of the shining qualities of our techs. These qualities are the reason our repeat business is a very high component of Texas Plumbing Diagnostics’ operations, and we’re very proud of these things: • Offered an earlier appointment when one became available • Appeared on time • Explained the source of the problem • Replaced plumbing parts with high-grade parts • Installed Code upgrades as required by the State • Pulled a City Permit & Inspection • Attention to detail • Reliability • Professionalism Thank you again for your powerful recommendation. Please call us any time the need arises; we’ll be super happy to add you to our growing list of Repeat Customers! Dixie Texas Plumbing Diagnostics, Inc. January 12, 2016 210-698-9790"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Hello, and thanks for posting this superior review on our Company, Texas Plumbing Diagnostics. I especially appreciate your comments that we “performed the repair in a professional and timely manner.” Thanks for letting other Angie’s List members know that you were “happy with the results!” And, please, call us any time we may be of assistance. Dixie Bishop Texas Plumbing Diagnostics, Inc. December 2, 2015"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Hi, and thanks very much for posting an "A" review for our Company, Texas Plumbing Diagnostics. Perhaps the best recommendation you have given us is to continue using our Company and our technicians to perform plumbing services and repairs for you at your home. There is something very special about customers who return to us year after year; we've developed a relationship of trust, and there's nothing better than that when you operate a service business. Thank you so very much for allowing us into your home, and becoming one of those very special customers. Please call any time we may be of service. I'll always be happy to hear from you. And, thanks again - for calling Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics, Inc. October 21, 2015"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Wow! What a great review! Thank you for letting other Angie’s List members know what you experienced with Texas Plumbing Diagnostics: • Very Professional • Excellent Service • Explained Everything • Answered Questions I am thankful that I was able to put your mind at ease by giving you information on what you could expect during your appointment. I don’t always get to take customer calls, but I sure enjoy getting to talk with the people who are responsible for the growth of our business. People like you have been such a blessing to us! We sent two top-notch technicians to your home, and I’m glad to see that you noticed the high level of professionalism and efficiency on which they operate. When technicians are paid for the hours they work, they are not under pressure to upsell. Our technicians are free to treat you, the customer, as they would like to be treated during a service call. We invite other Angie’s List members to call us for a Really Great Experience – highly recommended by our customers! Dixie Texas Plumbing Diagnostics 210-698-9790 September 22, 2015"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Thank you for taking the time to record your thoughts regarding Texas Plumbing Diagnostics’ service to you at your home. I appreciate very much your comment that you, “Couldn’t be happier!” Knowing that we were able to care for your plumbing needs quickly and at a great price makes me very happy as well! Please let us know any time we can be of service, Dixie Texas Plumbing Diagnostics, Inc. September 22, 2015 210-698-9790"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Hi, and thanks very much for writing this review for Texas Plumbing Diagnostics. Thanks, also, for purchasing your disposal installation online from Angie's List. This is an easy way to purchase a disposal; all that's left is for us to schedule an appointment time. I'm happy that it worked well for you, too. I appreciate your comment that our service was excellent, and that our technician was, "knowledgeable, courteous and on time." These are exactly the qualities we aim for, and I'm glad to know we met the mark for you, and that you are happy with the work done. When we visit a customer's home, we always check water pressure, as Code does not allow us to warranty plumbing repairs or installations where water pressure is above 80 psi. I'm glad you were also able to get this important plumbing update at your home. Please let us know if there is anything that we can assist you with in the future, and, Thanks again for calling Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics 210-698-9790 July 20, 2015"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Hi, and thanks for letting us know that things went well with your plumbing appointment. A couple of ways to ensure that things will go well: • Before the appointment, make a list of any items that you’d like to have checked. Then, you will be able to make a plan for your budget and time to deal with any problems that are discovered. • During the appointment, ask questions, and make sure that you understand what our technician proposes, and what the charges will be. We’re sure happy to have you as a satisfied customer of Texas Plumbing Diagnostics, and we’ll look forward to hearing from you any time the need should arise for plumbing services. Thanks again for calling Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics July 8, 2015 210-698-9790"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Thanks for letting us know how happy you were with our service at your home. I appreciate very much your high grades for Texas Plumbing Diagnostics, and our technician. I’m glad to know that everything is working well for you now; and, if you need us in the future, we’ll be happy to serve you again. Dixie Texas Plumbing Diagnostics 210-698-9790 July 23, 2015"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Wow! I'm super impressed that you remembered our Company, Texas Plumbing Diagnostics, after our visit to your home over 3-1/2 years ago! At that time, you had purchased a Big Deal from Angie's List, that you applied to a wall leak repair. Obviously, that repair has held up for you over these several years. Thank you for letting other Angie's List members know about the quality of our work, and thanks very much for grading us with an 'A'. Thanks again - for calling Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics 210-698-9790 July 23, 2015"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * I saw this report on Friday evening, May 29th, and I was upset, thinking that we might have failed this customer. I got up Saturday morning, ate breakfast, and went to my Office to check on the information as presented by the customer. Below is my response. As I read over his review, I noticed that he said, “I spoke to Dixie on the phone about what I wanted and she explained the Peace of Mind package they provided. It sounded like exactly what I was looking for and the price was fair (I had been quoted much higher by another)”. For this reason, I do not understand his grade of ‘C’ on pricing. Another plumbing company had quoted him a ‘much higher’ price! He states that, “Dixie had forgotten to put me on the schedule.” This is inaccurate. This gentleman’s appointment was scheduled immediately when I spoke with him. What actually happened is that Angel was double-booked inadvertently, because two different people booked appointments, neither realizing that Angel would have to be at both appointments for at least part of the time. Another plumbing technician could replace Angel for part of the appointment, though, and this is exactly what happened. As the customer mentions in his review, he was told that he would receive the typed report on May 10th. However, what actually happened is that I received the report on May 8th, and stayed late to enter & send the report to the customer. I sent the report to him on the evening of May 8th, at 5:28 p.m. When I spoke with the customer on the morning of May 30th, I explained that the report had been e-mailed to him on the 8th, and at 11:47 a.m. on May 30th, I forwarded the e-mail record showing that it had been sent. I stayed on the phone with the customer to confirm that he received the forwarded e-mail originally sent to him on May 8th. It is unfortunate that he did not see the original e-mail; however, we can not be responsible for customers' failure to receive or to view e-mails that are sent. I’m glad my quick response to his comments was able to change his feelings about the money he spent for the services he received. Rather than losing his wallet, I believe he made a good investment in our Peace of Mind Package that offers just that – peace of mind concerning the condition and serviceability of a homeowner’s plumbing. Dixie Texas Plumbing Diagnostics 210-698-9790 July 23, 2015"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Thanks very much for grading Texas Plumbing Diagnostics with all A's! We're glad to know that you would hire our Company again, and we will look forward to serving you any time that the need arises. Thanks again for calling Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics 210-698-9790 May 16, 2015"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Thanks very much for taking the time to write a review on our Company, Texas Plumbing Diagnostics®. Your succinct review gives prospective customers all the information they need: • Repaired a leak under the water heater • Process was fast and done well I appreciate these comments very much. And, thanks for your overall grade of “A.” Gratefully, Dixie Texas Plumbing Diagnostics® May 16, 2015 210-698-9790"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Thank you so very much for remembering Texas Plumbing Diagnostics, and posting this excellent review of our technician and our Company. It was nearly a year ago when we performed plumbing services for you, and I’m gratified to know that your satisfaction with the experience is still with you. You made such wonderful comments, I can’t improve on them, and so I’ll just list them: • The plumber was on time • Did an excellent job • Diagnosed the problem right away and repaired it. • Have had no more problems • Recommend Texas Plumbing Diagnostics if you want a job done right the first time I’m so happy that, after nearly a year, your plumbing is giving you the service you expect as a homeowner. This is exactly the result we strive for on a daily basis. Please call any time that we may be of assistance in any way; we are delighted to serve customers like you. Thanks again for calling Texas Plumbing Diagnostics! Dixie Bishop Texas Plumbing Diagnostics 210-698-9790 May 11, 2015"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * I must admit, I was very disappointed to see this negative review of our Company. The writer of this review called our Office and stated that her mother-in-law had a leak in the Pex piping in her master bath. We set an appointment to visit her home. Although the writer states that she tried to call our Office the morning of the appointment, I do not have any record of a phone call coming to any of our phones. All of our phones, including any cell phone that the Office number may have been transferred to, have answering machines. If she correctly dialed our number, and we did not answer, an answering machine should have picked up the call. Barring a problem with phone service, a connection should have been made. I apologize for any concern caused by this failure to connect. Obviously, as a service business, our phones are our lifelines, and we would never want to miss a call from a customer. It is unfortunate that the writer was not present during our visit to her mother-in-law’s home. Had she been present, we could have explained the charges to her, as we did to her mother-in-law. We did not charge her for a service call; we charge $149/hour to perform plumbing diagnostics. When a customer calls us, they are calling a professional to both determine what the plumbing problem is, and then to deal with it. Apparently, they were unable to determine the source of the problem, and thought there was a water leak. We explained our charges to the customer (the writer’s mother-in-law), and she signed our Invoice, approving the charges. Our technician examined her plumbing fixtures and her water piping for leaks. The whole house had undergone a previous water line reroute by another company; so all piping had been run through the attic. Our technician climbed into the attic and examined her pipes to ensure that there were no leaks. He discussed this with the customer, but to allay her concerns (probably due to a past leak that necessitated the water line reroute), she wanted our technician to cut a hole in the wall & examine the area to be sure that she did not have another leak. Complaints such as this writer’s complaint are the very reason we charge to cut a hole in a customer’s wall. If a customer definitely wants us to cut a hole in the wall, they will be willing to pay us to do so. All of this was explained to the customer, and she agreed to and signed for the charges to open the wall. Finally, our technician discussed all these charges with the customer’s son (who must be the writer’s husband) BEFORE the hole was cut in the wall. He also approved the work and the charges, and told the technician he would call our Office with payment of the charges, which he did. I spoke with him personally, and took his credit card information. He expressed no dissatisfaction at that time. After a thorough examination, the technician went back to the toilet area where the customer thought she had seen a leak. The wall was somewhat moist, but there was no wet spot on the floor. When the technician investigated the wall more closely, it smelled of urine. When he showed a chip of the cut wall to the customer, he learned that her husband is suffering with Alzheimer’s, and there is a possibility that he may be urinating on the wall. Our customers do not always have the knowledge base to nail down a problem that appears to be plumbing related. We apply our plumbing skills and deductive reasoning to get to the cause of the problem. We do not pressure our customers to have work performed. We do only that work that they ask for and approve. My technician did everything he could to help this dear customer to feel comfortable and secure with her plumbing concerns. I’m sorry that the daughter-in-law (the writer of the review) sees no value in this. Dixie Bishop Texas Plumbing Diagnostics May 8, 2015 210-698-9790"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Hi, and thanks very much for this excellent review of our Company, Texas Plumbing Diagnostics, and our technician, Eric. We appreciate your kindness very much. One of the things that I stress to new customers is that our technicians are not commissioned salesmen. They are not paid on commission, and they are not there to simply, “sell a job.” Some companies pay their technicians based on commission; this gives a very high incentive to upsell, or to sell something that the customer may not need or want. Other companies send out their salesmen to sell a job. Because they are only salesmen, and are not licensed, trained plumbing technicians, they are unable to do the work, and the customer must wait for a licensed technician to arrive to perform the work. Because our technicians are paid a salary whether our customers buy anything or not, they are free to recommend the simplest and least expensive “fix” that will work to address the customer’s problem. This is, in fact, what you noticed when Eric visited your home. Certainly, there are situations that require a more complex and more expensive repair. When this is the case, our technician will go over the work that is necessary, and get the customer’s approval of the work and associated charges, before proceeding. I’m so thankful to hear that you have placed your trust in Texas Plumbing Diagnostics. I will be as excited as you are when you are ready to replace your garbage disposal. It is my pleasure to be involved with improvements in your home, and I’ll look forward to hearing from you at any time you need our assistance. Thanks again, Dixie Texas Plumbing Diagnostics® 210-698-9790 April 20, 2015"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Hi, and thanks for trusting Texas Plumbing Diagnostics whenever you have a plumbing issue that concerns you. We appreciate you very much as a repeat customer. As regards your water pressure, please note that any pressure over 80 psi is out of compliance with Code, and should be corrected. In fact, Code does not allow us to warranty any plumbing repairs when pressure is over 80 psi. This alone should indicate how seriously homeowners should regard high water pressure in their homes. Thank you for mentioning our “environmentally friendly” water softeners. These units are also recommended for customers who are either unable to lift heavy bags of salt or wish to refrain from water treated by salt based softeners. If you have any questions regarding these softeners, we welcome your inquiries. I’m truly appreciative that you nominated Texas Plumbing Diagnostics for the “Pages of Happiness,” and I’ll be looking forward to hearing from you any time you need our assistance. Thanks again for calling Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics® April 20, 2015 210-698-9790"

"Your simple expression of your experience with Texas Plumbing Diagnostics tells a potential customer everything he or she needs to know. You were wise to get a second opinion when you didn't feel comfortable regarding a possible broken pipe at your home. You were thoughtful, and you realized that it is cheaper to pay twice for diagnostics than to pay far too much for a repair that may not be necessary. I am so deeply appreciative of your comments, “Turns out pipe was not broken as told by previous plumbing company. I would not hesitate to use this company in the future.” Of course, I can tell customers that our technicians are honest, and that they have no incentive to “sell” large jobs, because they are paid a salary no matter what repairs the customer chooses. However, you have both the description and the customer experience to back up your words. Please know that we will look forward to assisting you with plumbing services at any time that you may need us. It will be our pleasure to serve you. Thank you so much! Dixie Texas Plumbing Diagnostics March 5, 2015 210-698-9790"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Congratulations on the purchase of your new home! I sure appreciate that you took a few moments (from what I know must be a busy time) to write this review of our Company, Texas Plumbing Diagnostics. We’re very happy to know that you feel we earned all “A” grades in our service to you. I also value your comments on our technician; we are fortunate to have technicians of a high caliber, both in character and in skill. Your review helps to keep us “on our toes,” as we strive to meet high customer service goals. Thank you, sir, for letting us know we are focusing on the right objectives. New homeowners may discover a variety of plumbing issues. We offer, and recommend, a “Peace of Mind Package,” to homebuyers. In this package, we inspect over 80 plumbing items, including the water heater and, if present, the softener, pressure reducing valve, expansion tank and backflow preventer. Please call us any time we may be of service to you in your new home, and, Thanks again for calling Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics® 210-698-9790 February 25, 2015"