"Hi, and thanks very much for letting other Angie's List members know about our outstanding technician, Angel, and our service to you. Angel has 19 years of experience in plumbing, and has excellent diagnostic skills, as I'm sure you noticed. We are thankful to have him working with Texas Plumbing Diagnostics. We are very well experienced in tunnel repairs, having done many over the years we've been in business. In one month, we performed 13 plumbing repairs via a tunnel. Eleven of those were for a local housing authority. We pull all required City permits and inspections for our work in tunnels, and all our technicians are licensed, insured and bonded to work in our customers' homes. Our past customers are our best advertising for the quality of work we perform, so I can't overstate how much your words mean to me. Thanks again for allowing Texas Plumbing Diagnostics to serve your plumbing needs. We'll look forward to hearing from you any time you need us. With deep appreciation, Dixie Texas Plumbing Diagnostics 210-361-0812"

"Hi, and Thanks Very Much for this excellent review on our Company, Texas Plumbing Diagnostics, and our technician, David. As you discovered, it's always important to perform any diagnostics that our technician suggests. This allows us to serve your plumbing needs more completely, and it assists you, the homeowner, in making decisions regarding your approach to, and timing for, your plumbing repairs. We always encourage our customers to have work performed at their convenience and according to their budget. That being said, we do offer financing for customers who have a pressing need for service that exceeds their current budget. Thank you for grading Texas Plumbing Diagnostics with all As. We're excited to know that we met your expectations -- and ours! Please call any time we may be of service to you, our valued customer. Dixie Texas Plumbing Diagnostics 210-698-9790"

"We are as unhappy as anyone when we are unable to serve past customers. Our repeat customers are the base of our business, and we deeply appreciate you, and want to serve you. However, this has been the busiest January we've ever had, and we have not been able to get to jobs as quickly as we would like to. We are still working as hard as we can. One of our crews was out till 3:00 in the morning to get a job done recently. However, just like you and me, our technicians must have rest to continue to do their jobs. They've done a phenomenal job, and I am so thankful for the work they've performed. That being said, it always grates when you're the one whose work has been placed on hold. We value you as a customer, and hope that you'll return to us. Please call our Office when you have a plumbing need arise again; we'd like to do something special for you. Thank you for allowing Texas Plumbing Diagnostics to serve you in the past, and we hope to serve you again. Gratefully, Dixie Texas Plumbing Diagnostics 210-698-9790 January 25, 2018"

"My apologies to readers. Angie's online response box does not allow me to use quotation marks, or sometimes, other punctuation. To the writer: I spoke with you for more than 16 minutes on the 23rd regarding gas leaks at your home. You were tagged out by CPS. When this happens, you are required by CPS to have a Licensed Plumber perform repairs before the gas will be turned back on. You called on a Saturday, which is an on call day for us. You wanted same day service, and I set an appointment at your convenience on that day. Your description of the problem was, There's a valve on the furnace, and there's a little nut on the water heater that which he said if it's over screwed, or screwed too tight, then, you know, we'll need a new water heater, so he was unwilling to mess with it. You didn't say whether the person who made these statements was a plumber. Based on what you saw on Angie's List, you were, quote, concerned with price. I went over the Service Fee, as well as the Minimum Charge we had for gas repairs. I also plainly stated that we would need to have a technician on site to be able to tell you what needed to be done and what the charges would be. This call was recorded, and these quotes came from the recorded call. I stated, Again, getting the guy on site allows us to get out there and give you a price. And, then, if you don't like our price, or if you don't like our technician, or if you don't like us, then at that point, you're free to say, you know what, thank you for coming out, but I don't want you to do the work. You responded, quote, We're not kind of like that. You know, once we say yes, we're going to have the work done, usually. You wanted somebody, quote, nice and speaks English. Of course, all our technicians are US citizens who not only speak English, but they are also background checked and drug-tested. Our Plumbing Manager, Norwood, spoke with you when you called to complain. He asked you exactly what you wanted, and when you didn't state what you desired, he went ahead and discounted the price. He never refused to give you an Angie's List discount. What he did say was that we usually do not honor double discounts, but that he would go ahead and give you both discounts. I'm sorry that you did not appreciate the service you received. We sent a licensed Journeyman Plumber to your home on a Saturday. He repaired your gas leak, and provided you with information that you could take to CPS to get your gas reconnected. You agreed to have the repair made, AND agreed to the price to be charged. I'm sorry that you decided, after agreeing to the work and charges, that your experience was, quote, horrible. Dixie Texas Plumbing Diagnostics September 29, 2017"

"_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Hi, and Thanks Very Much! We appreciate your high grades for our technician and our Company, Texas Plumbing Diagnostics. Our technicians are highly trained; we ensure that they receive training in every area of customer contact. We also make sure that our technicians are licensed, background checked and drug-tested, for your safety and peace of mind. They will undergo additional training in plumbing every year, to keep their skills sharp and their knowledge current. Any time that we may be of service again, we will be happy to serve you. Dixie Texas Plumbing Diagnostics September 29, 2017"

"_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Thank you for posting this review on Texas Plumbing Diagnostics, and our technician, Angel. As you observed, Angel goes above and beyond to serve our customers' needs. We are truly grateful to have men like Angel working with us. Please call any time we may again be of service; we'll look forward to hearing from you. Thanks again for calling Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics September 8, 2017 210-698-9790"

"We deeply appreciate this review. It doesn't take a long review or a lot of words for a customer to tell others about his or her experience with Texas Plumbing Diagnostics. And this review does a bang-up job! Thank you for saying that we found a leak that other plumbers could not. We hear this from our valued customers again and again. We are highly experienced in Leak Detection, and we have all the right tools for this type of work. Our willingness to offer options to our customers is also important. Often, our customers want to do extensive repairs, but sometimes, this needs to be worked into an overall budget. We understand, and we'd like to help you with these concerns by offering solutions that will fit each customer's desires for investment and/or budget. We're also grateful for your A grades on our Price, Quality, Responsiveness, Punctuality, and Professionalism. Thanks for letting others know our commitment to quality service. And, Thanks Again for Calling Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics 210-361-0812 June 21, 2017"

"Thank you very much for giving Texas Plumbing Diagnostics high grades! I checked your customer information, and we performed a City Locate for you. I'm excited to know that you felt your appointment went great, and that you would hire Texas Plumbing Diagnostics again. Please know that we will be more than happy to serve you at any time you may need our services. Thanks again for calling Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics June 15, 2017"

"Hi, and thanks for this great review of Texas Plumbing Diagnostics, and our technician. Your review states what people have said over and over about our technicians. They locate problems (and solutions) that others miss, and they are able to repair the problematic issues. As owners, we consider ourselves lucky and blessed to have men like this working with us. I appreciate your comment that getting a professional quality job was worth paying our service fee. We implemented a service fee to protect all involved. There is no pressure on anyone when a service fee is charged. Our cost to send a technician is partially paid, and the customer gets a licensed, experienced technician to his or her home, but does not have to feel pressure to go forward with any repairs. If the customer decides to go forward with repairs, the technician will be ready to perform those repairs. Thank you again for posting this stellar review; please call any time we may be of service. Dixie Texas Plumbing Diagnostics, LLC 210-698-9790 June 16, 2017"

"_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Wow! Thanks, Ms. [Member Name Removed], for posting this excellent review on Texas Plumbing Diagnostics! I took a few minutes to look back over our records on the initial visit to your home, when we discovered an old gate valve buried under the corner of your Koi pond. Once we located the leaking valve, we were able to cap it, since it was no longer being used, and eliminate your water leak. This is another fine example of our employees' dedication and commitment to their work, and to our customers. It was very kind of you to take the time to post this review, and tell others about our technicians, and their high level of skill, integrity, and honesty. Thank You so much for allowing us to serve you over the last two years; we look forward to serving you at any time you may require our services. With deep appreciation, Dixie Texas Plumbing Diagnostics 210-698-9790 April 21, 2017"

"Hello, and thank you for your review of our Company, Texas Plumbing Diagnostics. It tells a lot about our Company and our plumbing technicians that you state they are "Very professional." We sent two technicians to your site as quickly as possible, and then sent our Master Plumber to oversee the work. As you stated, they worked that afternoon and the next day to complete your repairs, and get you back online with your plumbing. Thanks for stating that we located the water leak quickly, with minimal holes. The quality of our work is very important to us; we appreciate your kind words. We perform this type of work on a weekly basis, and our technicians are very experienced and very capable. When we perform leak detection, we charge hourly rates, because each water leak is different, and some leak detection jobs require more time than others. We find that our leak detection rates are quite reasonable when compared to leak detection companies in San Antonio. Thank you again for taking the time to review our Company, Texas Plumbing Diagnostics. And, Thanks So Much for allowing us to serve you! Dixie Texas Plumbing Diagnostics 210-698-9790 April 10, 2017"

"Thanks very much for saying our work was performed correctly, and our plumbing technicians were courteous. We appreciate you relating the positives you experienced concerning our company, Texas Plumbing Diagnostics. As regards our charges for work performed, the charges are our standard charges. We performed a complete tank rebuild on your toilet. We did supply the tank-to-bowl kit. As you may understand, we are unable to give value to the parts you supplied, as the largest part of charges for toilet repair are labor charges. We also have a Service Fee of $69. This fee allows us to provide a licensed, bonded, insured and fully-trained technician to your home. Our technician had to drive 36 minutes, traveling 25 miles, to reach your home; I feel that this is a very reasonable charge, considering that we are not only paying for the truck, the gas, the insurance, the wear and tear, but also an hourly salary for our technician. As you can see, this does not even cover our cost to deliver our technician to your home. One item you do not mention is the cut-off valve you attempted to install, creating a leak that you were not able to deal with in the process. We were able to stop the leak and properly install the valve. Our technician discounted the repair cost on this item. I recently read an article on Manta that stated, "Analysts who study this sort of thing note that most of the time, when the price on a product or service is wrong, it's because it's too low, not too high. In fact that's the case with about 80% to 90% of bad prices." We at Texas Plumbing Diagnostics have recently brought in a national company to review our pricing, and this is exactly what they told us. In order to provide the best ongoing service, hire top technicians, and offer excellent warranty coverage, it was recommended that we raise our prices. I do apologize for the $10 overcharge, based on incorrect calculations by our technician. I have called and left a message on your phone. Please call our Office with credit card information so that I may process a refund of $10.00. You called with a pressing need for service. We came out on short notice on a Friday afternoon and took care of your plumbing problems. Your review states that you were pleased with the work and our staff. I'm sorry you felt that our charges were too high. Thank you for the opportunity to serve you, Dixie Texas Plumbing Diagnostics 210-698-9790 April 10, 2017"

"_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ We charged our standard Service Fee of $69 to deliver a licensed, trained, background-checked and drug-tested technician to your home. This technician came out on the weekend, on an on-call day, at 2:00 in the afternoon. When he arrived at your home, you had already pulled your own toilet. This saved you money, and allowed the technician to inspect the flange. (The toilet is attached to the flange.) Your flange was damaged, and a proper repair would necessitate some chipping of concrete. This was a more involved repair than simply repairing the flange. Charging a service fee allowed us to send our plumbing technician and have him diagnose your problem. It also allowed you the opportunity to receive our quote for the work, then decide whether you wanted to proceed with the work. I understand your requirements for a cheaper plumber. We do not claim to be the cheapest in town, but we generally find our pricing to be very competitive with other companies that provide highly skilled plumbing technicians, and offer a high level of service and warranties. We are not the plumbing company for everyone, but we are glad to learn that you found someone pleasing to you. Thank you for the opportunity to serve you, Dixie Texas Plumbing Diagnostics 210-698-9790 April 10, 2017"

"_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Hi, Ms. C., I checked our records, and I noticed that we performed a minor toilet repair at your home. I'm glad to hear it is still holding up with no problems. Thank you for taking a few minutes to give our technicians an excellent grade; we appreciate your business very much! Dixie Texas Plumbing Diagnostics 210-698-9790 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _"

"_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ Thanks so much for this excellent review! You have been our customer for years now, and we are always happy to hear from you. We appreciate your trust and willingness to have us in your home. Like many people in San Antonio and the surrounding areas, you had some serious plumbing issues under your home due to movement in the ground. I remember visiting your home while the tunnel repairs were underway, and I was happy to report to you when everything was repaired and again in working order. Please call any time that we may be of assistance; I'll look forward to speaking with you. Thanks again for being a loyal customer of Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics 210-698-9790 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Hi, and Thanks Very Much for posting this excellent review on our technician and Master Plumber, Angel. As you can imagine, we are very happy to have Angel working with us at Texas Plumbing Diagnostics. And, we sure appreciate the details you offered in your review to show that Angel goes above and beyond not only the customer's expectation, but ours, as well. Angel does many things on his own time, without even letting us know. He's just a great person, as well as an excellent employee. You were an absolutely fabulous customer. You understood the process of repair, and you communicated very well to let us know how we might best serve you. We'd love to hear from you again any time you need us. And, Thank YOU for bringing your problem to us; we're grateful we were asked to be of assistance, Dixie Texas Plumbing Diagnostics Call 210-698-9790 Call 210-698-9790 Call 210-698-9790 Call 210-698-9790"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * When this review was posted, this customer had confused us with another company rated on Angie's List that has a similar name. She called us to come out the next day, Tuesday, May 10th, to serve her, after the bad experience with the prior company. This review was posted on the other company, but I hope this customer will update the review to show her experience with Texas Plumbing DIAGNOSTICS! Thanks for allowing us to serve you, Ms. W! Dixie Texas Plumbing Diagnostics 210-698-9790 WeRespondToYourEmergency...STAT!! WeRespondToYourEmergency...STAT!!"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Hi, and Thanks for this Excellent Review of Texas Plumbing Diagnostics! We appreciate your business very much. In looking over your customer record, I see that you purchased a Disposal directly through the Angie's List website in September of 2015. I'm glad you found this a convenient way to purchase plumbing services from Texas Plumbing Diagnostics. I am always excited when our technicians and our company earn all As from a customer, as this is exactly what we aim for. I appreciate you taking the time to let us know how we performed for you. Thanks again for calling Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics 210-698-9790 June 15, 2016"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Thanks very much for these excellent grades on Texas Plumbing Diagnostics! We appreciate your business, and your very kind words. For other Angie's List members, this customer was told by SAWS that he did not have a PRV, but our technician knew very quickly that a PRV was located somewhere on the property. As the customer has stated, our plumbing technician found the PRV under the sidewalk, proving once again that our plumbers find things others miss. I'm deeply grateful to have earned your trust, sir; and, I'm also grateful to have excellent plumbing technicians who find your plumbing problems and fix them. Texas Plumbing Diagnostics ... We Respond to Your Emergency .... STAT!! Thanks again for calling Texas Plumbing DIAGNOSTICS! Dixie Texas Plumbing Diagnostics 210-698-9790"

"* * * * * * * * * * * * * * * * * * * * * * * * * * * * * * * Thank you very much for allowing Texas Plumbing Diagnostics to serve you at your home; and, thanks for posting this excellent review of our Company. I appreciate your statement that: “It went well and everything was completed as promised.” We endeavor to make sure that we take care of our customers’ needs, and keep our promises in the process. Thanks for letting me know that our superb plumbing technicians are continuing to perform on a high level for our customers. I value highly your reply of, “Yes,” when Angie’s asked if you would hire us again. It’s people like you who have enabled our business to continue to serve the Greater Metropolitan San Antonio area, by trusting us to keep your home’s plumbing working as it should. Please know that I will be happy to hear from you, any time you may need Texas Plumbing Diagnostics’ services. Thanks again for calling Texas Plumbing Diagnostics! Dixie Texas Plumbing Diagnostics March 22, 2016"