SILVER SPRINGS POOL & SPA

Our pool construction began in February 2017. At the time of this review, ten months later, we continue to have some very serious issues and concerns with our pool. Juan Carlos has assured us repeatedly that he wants us to be happy with our pool and will correct all of the problems. However, Silver Springs' deck and plaster contractors have made matters worse with their 'repairs'. The ground/dirt around our pool shifted because it was not packed down properly after the pool was built. The deck was suspended above the shifting dirt with the rebar exposed in places. Now the deck has cracked in 30 places, some of the cracks have been repaired 2-3 times by Silver Springs only to have the cracks resurface. The cracks extend the width of the deck and around the edge of the pool down toward the water. Silver Springs had a contractor pack concrete under the deck where the dirt has shifted but the dirt has continued to shift and the packed concrete has cracked and separated from the deck. Several weeks ago, Silver Springs had a landscaper deliver a load of dirt and pack it with shovels around the edge of the pool where the dirt has shifted. They filled in a very low area in the yard as well. We hope this will keep the deck from cracking further but we are concerned about the structural integrity of the deck and the pool. The pool plaster has small cracks, pitting, staining and is crumbling around the tiles. The plaster contractor attempted sand the pitting and staining in the hot tub but it returned immediately. He then buffed the hot tub and the pitting and staining is some better. He agreed to return to do the pool but has never returned. The edge of the deck around the pool was finished very poorly. Exposed concrete in areas, chipping, a 1 1/2 inch chunk of deck fell off near where water enters the skimmer bucket. The tile contractor removed some of the tiles, refinished the lip or edge of the deck where it rolls under toward the water and replaced the tiles. This work does look better than what was done originally. The electricity was piggy-backed onto electricity that was installed seven years ago for a stand alone hot tub. What was code in 2010 is no longer code in 2017, so our electrical wiring does not meet code. The pool passed city inspection because the inspector never checked anything. The city inspections supervisor has become involved now. Update: Miraculously, when the inspector last visited, the electricity had been repaired to meet code. We were never notified of the work being done. We had issues with our pool equipment. A gas trap was not installed when the equipment was set up. Months later they finally installed it. None of the joints in the PVC piping were sealed going to and from the pump equipment When the equipment was turned on for the first time, the force of the water caused the pipes to separate at the connections and the water shot up like a geyser. The pipes had to be sealed by one of the foremen. The equipment was set up differently than the equipment diagrammed in our user's guide. And our equipment was not labeled. Contractor had to come out and label, then relabel the equipment and make changes to the user's guide labeling so it would reflect our equipment. Recently, one of the connections on the suction line cracked and separated allowing air into the lines and disabling our vacuum. We were unable to use our pump/filter for several days until Silver Springs sent out a plumber to replace the cracked connection. The beams on the pergola built around our hot tub were cut at different lengths and some of the beams cracked almost completely through. The pergola builder had to replace at least one beam, adjust the length on another beam and reseal everything. The braces securing the pergola to the deck around the hot tube were attached backward from one another and had to be redone. The deck around the hot tub has cracked as well as the deck on the stairs leading from the hot tub to around the pool. We have has many as 30+ cracks. Some of them small, some of them the full width of the deck from the outer edge of the deck continuing across the deck and around the edge of the deck toward the tile and water in the pool. Silver Springs has attempted to repair three of the worst of these cracks three times. Each time, when their fix failed, the deck contractor said he used the wrong epoxy to seal the cracks. Finally Juan Carlos Rodriguez, the owner of Silver Springs, determined that we should wait to see if the cracks continue to get worse and once the pool season was over in October, the cracks would be repaired. No one has ever come back out to address the cracks in the deck. Mr. Rodriguez says that he has someone coming from New Mexico to work on the cracks but we have been waiting for months with no resolution. We were advised by the city inspector supervisor that we had to give Silver Spring six months from the date the final inspection was completed to address the problems with our pool. It has now been six months and we are investigating our options for getting some resolution and satisfaction. As others have mentioned on Houzz and on the Better Business Bureau website, we have seen at least four 'foremen' come and go since our project was begun. The foreman we met with when the plans for our pool were being drawn up, was no longer working with Silver Springs after the ground breaking for our pool. We have met with at least three other foremen, who have all assured us they will oversee everything. Most of them we have seen no more than twice. At this point, we just want our $54,000 pool to reflect the hard work it took for us to pay for it. We should not be experiencing any of these issues with a brand new pool. Mr. Rodriguez has called me picky for being dissatisfied with the work on our pool. But I wonder how many people would pay $54,000 for a similar pool. Our dream has turned into a ten month long nightmare.

Juan Carlos was actively involved in all steps of the construction. Explained in detail every aspect of the process. Paid attention to the detail and was very flexible to work with us. In general I was very pleased with his work. I would have no doubt to recommend them.

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It didn't. Willing to give benefit of doubt - maybe something happened beyond his control?

From start to finish Juan Carlos was a true professional. Everything was put in writing, all calls were answered immediately, all concerns were addressed. Employees were courteous and respectful of my property. Highly recommend!

They didn't do the calcium deposit removal, so I didn't use them.

From estimate to finished product our experience with Silver Springs Pool and Spa was outstanding. We received three estimates on pools, and with a small, rectangular lot, only Juan Carlos gave us something more than a small, rectangular pool. The shape and materials were aesthetically pleasing, and actually made our yard look bigger once the pool was finished. It was pouring down rain on the day our pool was to be dug, yet we received a phone call from Juan Carlos saying that they wouldn't be there that day. From that day on I knew exactly what was to be done and when it was going to be done. If there was a problem I was made aware of it. All changes were done in writing, with exact costs noted. Juan Carlos only hires people that will uphold his high standard of service. Therefore, our yard was never left with trash or had the sound of loud, obnoxious music playing by workers. If I had a question that couldn't be answered over the phone, Juan Carlos came right out to address it, as there were communication issues because I was not Spanish-speaking. I never felt that I was a bother, and I was truly made to feel that I was a valued client. Last spring I had an issue with one of the lights, and even though it was 1 1/2 years after installation, the problem was taken care of promptly. Juan Carlos Rodriguez is a truly professional, honest and dependable businessman whom I admire and would proudly recommend to anyone looking to install a pool and/or spa.