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Shafer Services

Plumbing, Heating and Air Conditioning, Water Heaters,

About us

While Shafer Services Plus has been in business since 1988, the Shafer family has been providing world class service to San Antonio for well over a century. We offer expert service, and repair by a skilled team of factory trained and licensed professionals. With our fleet of trucks and warehouse full of parts and equipment, all of your plumbing, heating, and air conditioning solutions are just minutes away. If your home’s heating, air conditioning or plumbing is not working properly, out of commission, or costing you more than it’s worth, Shafer can help. With Shafer Services, you can count on fast, professional and reliable service. We’ve built a reputation that is second to none. We simply promise to out-service the competition, every time, guaranteed! Award winning.

Business highlights

36 years of trusted experience
Se Habla Español
Emergency Services Offered

Services we offer

RESIDENTIAL INSTALLATION, SERVICE AND REPAIR Plumbing, heating and air conditioning, maintenance, repair and replacement, water treatment equipment, tanked and tankless water heaters, disposals, hydro jetting, camera inspection, drain clearing, PRV & expansion tanks, backflow testing and repair, indoor air quality assessments, frozen and burst pipe repair. COMMERCIAL HVAC AND PLUMBING WE ARE INDUSTRY LEADERS AND EXPERTS We offer custom designs, installation, maintenance and repairs. All of our HVAC and plumbing technicians are fully licensed, backed with years of experience, and use industry-leading tools and technology.

Services we don't offer

Lawn irrigation heads, appliances, widow units, mobile homes, fire sprinkler systems and grease trap service.

Amenities

Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
Visa

Photos of past projects

Reviews

4.7661 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
82%
4
6%
3
4%
2
2%
1
5%


Rating CategoryRating out of 5
quality
4.8
value
4.2
professionalism
4.8
responsiveness
4.8
punctuality
4.9
Showing 601-625 of 661 reviews

Sandra K B.
02/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: They steam cleaned my hallway, formal dining room and Great Room carpets. They did a terrific job as it was the first time I had them professionally cleaned. The price was higher then quoted when I made the appointment as there were other charges add such as disposal fee for disposing of the dirty water/cleaning fluids used to clean the carpets. But,they did move the sofa and end tables for me in the Great Room and helped put back the chairs and liquor cabinet I had moved out of the dining room. Even with the extra charge. I will use them again as they did do a great.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$185

Leticia L M.
01/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: unclogged kitchen and bathroom drains

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

Chris B.
01/2015
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Edward G.
01/2015
5.0
plumbing
  + -1 more
unknown
Description of Work: Installed new electrical service toaster bath for Heater

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Vikki L.
09/2014
4.0
heating & air conditioning/hvac, plumbing
  + 0 more
unknown
Description of Work: I used them for a spring and fall HVAC check up. They always wanted to replace the unit rather than fixing it. Words of doom on the system, which they didn't think would make it through the first winter and now 3 years later it's still running fine. They were wrong

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
2.0
punctuality
5.0


Response from Shafer Services
We are sorry to hear that you were not pleased with the options provided you in November of 2012. From looking at your file it appears that your system is now about 18 years old. We applaud you for keeping your system in working order for so long. You must be doing a good job with system maintenance. It is not our intent to offer our customers anything more than options for better operation, greater efficiency, peace of mind and energy savings. We wish you continued luck with your system.

Connie M.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: I've used Shafer Services for service call. They replaced an outside air conditioning unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$20

Jo Ann S.
07/2014
5.0
appliance repair, plumbing
  + 0 more
unknown
Description of Work: They replaced my garbage disposal

Rating CategoryRating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$459

Muriel C.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Forgot what problem I had was so long ago. Do remember I contracted for a maintenance program for a year after the service was provided.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Linda P.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Worked on OLD plumbing problems with shower and sink. Worried at finishing install of new sink in kitchen. Helpful, informative, efficient and provided information on options.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$300

rebecca G.
06/2014
4.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
3.0
value
2.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0

$376

Response from Shafer Services
We see that you were not 100% satisfied with the service you received. We will be in touch to see if there is anything we can do to make things better.

Stanley H.
06/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Annual plumbing inspection as part of maintenance contract/agreement.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Sam M.
05/2014
5.0
plumbing
  + -1 more
unknown

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$80

Herbert Z.
05/2014
5.0
plumbing, gas leak repair
  + 0 more
unknown
Description of Work: Inspect Gas piping from shut off valve up to the log lighter. Soap solution on on gas fittings from 1/2" cutoff valve to log lighter checking for leaks. |Fired it up, fireplace operated normal.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$111.3

craig Y.
04/2014
3.0
plumbing
  + -1 more
unknown
Description of Work: Diagnosed a bathroom leak, replaced a Moen cartridge and bathtub faucet. |I will say the Shafer Services was punctual, professional and the plumber they sent was the absolute best. My issue is with their pricing. Service call fee- $49, $29 after coupon. No problem. Diagnosis fee- over $200. Pretty steep. Flat rate fee for above mentioned repairs-around $350. Then wanted to charge $100+ for a cheap faucet. After discounts I paid $508 for some inexpensive parts. Glad it was fixed but their pricing is ridiculous. Kind of like after you get your prostate checked and you realize the doctor has both hands on your shoulders.

Rating CategoryRating out of 5
quality
5.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$508

Response from Shafer Services
Happy to hear that you received the exceptional customer service that our loyal customers have come to expect. We are sad to see that you did not find the value in having a truly professional service company take care of your home comfort needs. We wish you luck in finding a company that fits your expectations and needs.

Timothy B.
04/2014
5.0
plumbing
  + -1 more
unknown
Description of Work: Another provider was out for junk removal and backed over the CV Valve box and busted the main. Shafer Plumbing had a dispatcher who tirelessly worked with both myself and the responsible party to coordinate a quick repair. The job was done the same night and the work was ver professional. These guys had to come after dark and didn't seem to mind or complain at all. Very impressed with this company. Highly recommended.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Charlotte L.
04/2014
5.0
plumbing
  + -1 more
.
Description of Work: As always Shafer is so reliable and very knowledgeable.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

ronald G.
03/2014
5.0
plumbing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$550

Kevin M.
12/2013
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: Yearly check on heating system

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Steven and Meli S.
08/2013
5.0
plumbing
  + -1 more
unknown
Description of Work: Pleased with our experience. Had a outdoor leak fixed and a garbage disposal installed. Was not completely happy with how much they charged.
Rating CategoryRating out of 5
Yes, I recommend this pro

Dotty E.
07/2013
4.0
plumbing
  + -1 more
Problem still exists.
Description of Work: Advertised $99 camera in drain but cost almost 3 times that. cost more than advertised. Otherwise work was fine. Have used them since the 90's for ac work and is excellent in that area.

Rating CategoryRating out of 5
quality
4.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$268

CHRISTINE L.
06/2013
3.0
plumbing
  + -1 more
unknown
Description of Work: I purchased a coupon from Shafer Services for the testing of a backflow preventer. They were prompt and courteous in scheduling an appointment. When they arrived they informed me that I did not have one to test so they gave me an estimate for its installation (as required by city code). I then contacted several other providers for additional estimates. In the end, I had a backflow preventer installed and tested for less than half of what Shafer Services quoted me. Shafer's serviceman was friendly, informative and polite. He made several small repairs in 2 bathrooms while he was here and installed (at his suggestion) a shut-off valve near the city's water meter. As these services were performed before contacting additional providers, I don't know how these prices would have compared.
Rating CategoryRating out of 5

Response from Shafer Services
Thank you for your honest review. We are glad you received good service from our team. As with any service, it is always a good idea to search for the right company that fits not only your need but your budget as well. I am am sorry that we were unable to meet your budget expectations, but are also glad that you found one that will. Thank you again for the honest review.

OTHELLO A.
06/2013
5.0
irrigation systems
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

Ross B.
06/2013
5.0
plumbing, water heater repair
  + 0 more
Could not be more pleased.
Description of Work: I called to get a Saturday service call to get a shutoff valve installed on the hot water side of the water heater because of a leak. The tech that called back told me how to solve the problem with the shutoff on the cold side and saved me the expense and trouble of a weekend call. Could not have been more helpful or professional. I would use them in a minute to do plumbing repairs at my home.

Rating CategoryRating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

joyce S.
05/2013
5.0
heating & air conditioning/hvac
  + -1 more
Estimate for Insurance
Description of Work: I called for an estimate...Booth came out within a few hours, very through and knowledgeable, he gave me a rough estimate on the spot and will send a written one on Monday, the receptionist was also very nice.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Kirk B.
04/2013
5.0
plumbing
  + -1 more
Great!
Description of Work: Back flow test

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

Contact information

3800 San Pedro Ave, San Antonio, TX 78212

https://www.shaferservices.com

Service hours

Sunday:
8:00 AM - 7:00 PM
Monday:
7:00 AM - 9:00 PM
Tuesday:
7:00 AM - 9:00 PM
Wednesday:
7:00 AM - 9:00 PM
Thursday:
7:00 AM - 9:00 PM
Friday:
7:00 AM - 9:00 PM
Saturday:
8:00 AM - 7:00 PM

Licensing

Insured

Licensed*

Trade License Number
TACLA00013656E
Trade License Locale
Texas
Trade License Authority
Texas: General
Trade License Expiration
12/12/2025

Eco-friendly Accreditations

LEED Accredited Professional
No
Energy Star Partner
No
EPA Lead-Safe Certified
No
Use Green Products or Work Practices
Yes
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Plumbing,
Heating and Air Conditioning,
Water Heaters,
Drain Cleaning,
Water Filtration and Softening,
Air Duct Cleaning,
Sewer Cleaning,
Drain Pipe Installation,
Natural Gas Lines

FAQ

Shafer Services is currently rated 4.7 overall out of 5.

Sunday: 8:00 AM - 7:00 PM

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 9:00 PM

Saturday: 8:00 AM - 7:00 PM

Shafer Services accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,Visa
No, Shafer Services does not offer free project estimates.
Yes, Shafer Services offers eco-friendly accreditations.
Yes, Shafer Services offers a 10% senior discount.
Yes, Shafer Services offers emergency services.
Yes, Shafer Services offers warranties.
Shafer Services offers the following services: RESIDENTIAL INSTALLATION, SERVICE AND REPAIR Plumbing, heating and air conditioning, maintenance, repair and replacement, water treatment equipment, tanked and tankless water heaters, disposals, hydro jetting, camera inspection, drain clearing, PRV & expansion tanks, backflow testing and repair, indoor air quality assessments, frozen and burst pipe repair. COMMERCIAL HVAC AND PLUMBING WE ARE INDUSTRY LEADERS AND EXPERTS We offer custom designs, installation, maintenance and repairs. All of our HVAC and plumbing technicians are fully licensed, backed with years of experience, and use industry-leading tools and technology.
Lawn irrigation heads, appliances, widow units, mobile homes, fire sprinkler systems and grease trap service.

Contact information

3800 San Pedro Ave, San Antonio, TX 78212

https://www.shaferservices.com

Service hours

Sunday:
8:00 AM - 7:00 PM
Monday:
7:00 AM - 9:00 PM
Tuesday:
7:00 AM - 9:00 PM
Wednesday:
7:00 AM - 9:00 PM
Thursday:
7:00 AM - 9:00 PM
Friday:
7:00 AM - 9:00 PM
Saturday:
8:00 AM - 7:00 PM