Royal Window Fashions

Royal Window Fashions provided superb service! They responded immediately to replace two lost curtain hooks. Not only did they personally deliver the hooks to our home within two days of our request, but they brought two extras and rehung the draperies to make sure everything looked perfect! It was no surprise to us that they had maintained their excellent standard of customer service that we experienced almost a year ago when we originally purchased the drapes. When we purchased the drapes, they came to our home with a wide selection of fabrics and provided expert advice on the style of drapes and types of fabrics that would compliment our home. We highly recommend anyone looking for beautiful custom made draperies and superb customer service to use this company.

Everything went well

Great work highly professional, Great price

It was a very good experience working with this company.

The salesman came out to the house the same day I called for an estimate. I went to his shop the next day to choose fabric and to place the order. I was told it would take about two weeks from the time they obtained the fabric (special order) until completion of the project. It took around 4 weeks fro them to complete the project. It also took about twice as long for them to obtain the fabric as I was originally quoted. The finished shades are beautiful. The price I paid for the fabric was very high; I didn't comparison shop, so don't know ifthey inflated the price too much or not.

First of all, I joined Angie's List today for the sole purpose of writing this review. The initial deal was fine - took a week to get the quote back, but no problem. The handymen came over to install the outlets and slapped up conduit in the quickest/easiest way possible. It is the level of finish you would expect in a utility shed. The conduit ran up the wall and across the ceiling with swoops and swags. The handymen were nice enough, but only dealt in cash. After complaining to Jim's secretary, I received a call from the handyman that he wanted to come back and put up more clips to prevent the sagging. I didn't want them back, because I did not have the confidence in the first pass of the job to give them another chance. I didn't feel the way it was done could be improved upon enough. I also wanted to seek Jim's expertise to see what else could be done. He could not be reached and was not proactive to check in with me on what could be done. Jim states he emailed me at some point, and I'm sure he did, but didn't receive the email (typo on the address?). Perhaps an old fashioned phone call is sometimes the best way. The shade installation crew did a great job, however instantaneously recognized that I would require and quot;guide wiresand quot; to prevent the shades from being damaged in the wind. Turns out they were 100% right. I require guide wires because they flop around so much that I can't use them. The installation crew replied with a quote to add in guide wires for $382.20. I felt like this is the equivalent to ordering a new car and upon delivery, having to by wheels. Jim states he mentioned guide wires to me at some point during the sales consultation, but it was obviously a passing comment without emphasis. I'm sure I would have listened if he said I could not use my shades without them. After writing an email to Jim's secretary explaining the issues I'm having with the shades and the guide wires that would be needed, no returned email or phone call. I called him this morning to tell him that I'm not satisfied with the fit and finish of the installation, and five minutes into the call, he places me on hold. Must be too busy with new customers now that I have paid him. I called him back one hour later, and by that time I became angry and not open to give him a chance to make it right. Probably didn't matter though - I didn't get the impression for a second he would have made it right anyhow. Overall - the hardware is probably OK to buy from Jim, but my recommendation is to work with someone else to advise you on what you need and the best way to do it in terms of hardware and craftsmen and also have them communicate with the craftsmen on a proper installation. Let me know if you want pictures. I am currently trying to find someone who can help me make this right. In hindsight, I should have insisted Royal Window Fashions make this right, but like I indicated above, it didn't seem for a second on my follow-up phone call like customer satisfaction is a high priority.

unknown

Excellent! All the reps prompty answered ourcalls, provided an estimate wthin a day, and received and installed our drapes in within two weeks. We hihgly recommed this company.

They are very reliable and very professional. It was done very quickly, even though I had them installed in three rooms. I would really recommend them to anybody who needs them, they look great. I paid exactly what I was quoted. The guy who came to install the blinds, who is the owner of the company, was absolutely wonderful and very nice.