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Roof Doctor

Roofing, Gutters, Gutter Cleaning,

About us

Roof Doctor is one of the best contracting & roofing companies in San Antonio, Texas (TX); specialized for over 16 years in all types of construction, roofing and repairs, from Apartments, Residential to Commercial; and much more. Call 210-693-0390 Today!!

Business highlights

35 years of trusted experience
Emergency Services Offered

Services we offer

Construction services: Roofing, Inspections, Patios, Remodels & more...

Services we don't offer

Not much we do not do and if we do not, we work closely with people whom do.

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Photos of past projects

Reviews

4.823 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
78%
4
9%
3
4%
2
0%
1
9%


Rating CategoryRating out of 5
quality
4.9
value
4.8
professionalism
4.8
responsiveness
4.7
punctuality
4.9
Showing 1-23 of 23 reviews

Cyndi A.
03/2020
5.0
roofing
  + -1 more
The Roof Doctor always provides superior workmanship and a professional staff. They always exceed my expectations. I would definitely refer them to any of my family or friends.
Description of Work: Roofing and interior 2 story ceiling air filters

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Dale B.
04/2019
5.0
decks, gutter cleaning, gutter repair, remodeling, roofing, skylights, roof cleaning
  + 5 more
The Roof Doctor came out to our business for a very bad leak over our dinning room. They found the drain was plugged. He removed what was plugging it and it solved the leak. We had two other roofing companies out they both gave us estimates for over $50,000 to replace the roof. The owner of the Roof Doctor took the time to walk the roof with us and explain why it did not need to be replaced. We have had very heavy rain and no leaks what so ever. I have used them many time since for other projects. The guys are very professional and know what they are doing. Thank you Roof Doctor!
Description of Work: Leaking roof.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Erik W.
04/2019
5.0
roofing
  + -1 more
Excellent, Randy was a complete professional from start to finish. He has tremendous knowledge and provided great customer service.
Description of Work: Complete roof replacement for insurance claim.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Jeff R.
11/2017
1.0
roofing
  + -1 more
In theory, excellent. In actuality, super bad.
Description of Work: I needed a re-roof for a mobile home. Randy came out and had an excellent idea. that was a month ago. I have called and was promised an email estimate. I called again and no response yet. Try to find someone who wants the work. Obviously this guy doesn't. Just a waste of my time and another month with the roof not attended to.

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
3.0


Response from Roof Doctor
Sorry you are upset [Member Name Removed], we understand how you could feel that way, if you feel you were not contacted. Maybe the email went to your spam folder, as we did send the email and had follow up phone calls. It is unfortunate that something got lost, it happens, however to deserve an F?

Allan O.
10/2017
5.0
roofing
  + -1 more
.
Description of Work: .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$18,000

Response from Roof Doctor
Thank you for your review it was a pleasure working with you! Come to think of it, we will be out to clean the tree leaf debris soon for your quarterly cleaning to keep everything in tip top shape! Have a blessed day!

Robert C.
05/2017
5.0
roofing
  + -1 more
Roof Doctor conducted a thorough inspection of the roof and chimney, then meticulously applied sealant. The leak was fixed.
Description of Work: Roof Doctor investigated and found a persistent small leak around the chimney. Several other companies were unable to stop the leak.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$800

Response from Roof Doctor
Awesome to hear our custom drainage system worked for your decorative cap! Thank you for your business!

JO G.
06/2016
1.0
roofing
  + -1 more
Called twice at the beginning of June, 2016. No one answers the phone so left voice messages. Calls never returned.
Description of Work: No services

Rating CategoryRating out of 5
responsiveness
1.0


Response from Roof Doctor
When the storms come, it becomes a challenge to answer every call, maybe if we hire a huge call center, however we know how call centers lack the personal touch and the many other struggles that come with call centers. Maybe had been the wrong phone number? If messages are left, we definitely call back. We apologize you feel a potential mishap deserves an F. It can be frustrating not getting what you need immediately.

Ernie R.
10/2015
3.0
roofing
  + -1 more
2015 and I need to leave a message on the answering machine. No thanks. I decided to send a message which was "promptly" replied to 24 hours later. In fairness the 2nd time I contacted them by message they did respond within the hour (which seems to be on par with the other roofing companies I contacted). When I told the person this, they said they had no record of a message, and if I gave the my phone number, they could check on it. That's fine and dandy, but why am I going to waste my time to prove to them that I'm not lying? No thank you. My goal is to get the job done that I needed done, and 3 days ago being in contact with them would have helped me with an earlier appointment instead of the week wait they want me to wait. No thank you. Hire a secretary!
Description of Work: Hire a secretary!

Rating CategoryRating out of 5
professionalism
3.0
responsiveness
1.0


Response from Roof Doctor
We are sorry that you are so upset that we were unable to take your call immediately and schedule you immediately. The hundreds of calls we get daily poses a never ending challenge, sadly regardless of how many secretary’s we hire. During the storm seasons we become very busy and do our best to fulfill all our existing clients and potential new client’s needs. Our highly trained techs have been very busy and we believe that is due to our care we take on each job along with our repeat clients trusting us with their continued years of support. We do not just hire anybody off the street to fulfill for time purposes; as we see this as a worse scenario for service. We train and background check and drug test our employees before putting them out there, in order to keep families safe with a trusting local stand up employee. If you believe we deserve a C for ensuring our integrity, we understand and thank you for your consideration.

Ellen S.
09/2015
5.0
roofing
  + -1 more
unknown
Description of Work: We have a very complicated roof with many valleys. It is a tile roof. The roof leaked from the time the house was built. After 25 years, The Roof Doctor were the only ones that have been able to fix it properly. We are 4 years out from the time of the repair and no more leaks. Yeah.
Rating CategoryRating out of 5
Yes, I recommend this pro

Response from Roof Doctor
This is the care we take on each job and very much appreciate the few whom take the time to inform others what our highly trained techs can do. Thank you again Mark for the kind words and we appreciate the many referrals too!

Nicole N.
07/2015
4.0
roofing
  + -1 more
OK - Took a little while to get on their schedule. Then many miscommunications because they had an old phone number for me.
Description of Work: Replaced roof shingles damaged in storm.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
3.0
responsiveness
3.0
punctuality
3.0

$650

Response from Roof Doctor
We apologize, our records are updated with your new information. Sadly, it becomes very challenging to drive everything immediately during these many storm months. We do surely appreciate the feedback and always look to improve anywhere we can. We appreciate the work and look forward to working with you again in the future.

Tracy V.
06/2015
5.0
roofing
  + -1 more
Very prompt Answered all my questions explained step by step Fair price Finished quickly
Description of Work: Repairs roof

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$400

Response from Roof Doctor
Thank you for the kind remarks! We strive to achieve these types of responses. Thank you!

Martha L.
05/2015
5.0
roofing
  + -1 more
They were on time, and did a super job. We had a torrential downpour a couple of days later.....and NO leak!
Description of Work: They fixed a leak that was in a very tricky location. They came out even as it was raining, to take a look. They repaired it within the week.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$900

Response from Roof Doctor
Always awesome to hear of successes! Our best leak stoppage was an over 30 year leak, that many other contractors failed to correct and we were successful(Four years later they still have no leak). Thank you again and we look forward to serving you in the future.

Doug S.
02/2015
5.0
gutter cleaning, gutter repair, roofing
  + 1 more
Couldn't have been a better experience. Showed up right on time, very polite and friendly, did a thorough job at a reasonable price. I especially like how, before he did anything or quoted a price, he went up on the roof, took numerous pictures of what needed to be replaced and showed the gutter completely full of leaves, showed us the pictures and explained exactly what he planned to do. This will definitely be our "go to" roofing company from now on.
Description of Work: Replaced numerous shingles that had become dismembered on various parts of the roof, repaired cutter where water was dripping down because of separation of joints, cleaned out gutter clogged with leaves, bagged and removed.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$369

Response from Roof Doctor
Awesome to hear! Thank you for your patronage and we will be here in the future for you too.

Mehdi D.
11/2014
4.0
roofing
  + -1 more
Took too long to provide look at the roof, did not go through the detail of the repairs, and the estimate provided was $400 above other bidder.
Description of Work: Provide estimate for roof repairs

Rating CategoryRating out of 5
quality
4.0
value
1.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

$913

Response from Roof Doctor
We can not attest to others costs or lack of, as we carry all insurances and are bonded. This may be why there is always someone cheaper and of course there is always someone whom costs more too. That is why we get proposals to see if it is a fit. Our detailed proposals, if home, are accompanied with a thorough explanation and pictures. I apologize we were not a fit for you and wish you only the best with your selections. Thank you for the opportunity and be blessed.

Justin B.
06/2014
5.0
roofing
  + -1 more
The did the estimate and were able to do the repair immediately. They were nice and professional. My only complaint is that for the amount of work done we felt that the price was a little high (my dad works in construction and did not felt that the price should not have been more than $200).
Description of Work: Replaced shingles.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$336

Response from Roof Doctor
We only wish to provide you with top value service and products; in turn, being able to provide a quality living for our family/employees while also ensuring your protected because when we are there.. we truly paid our insurance, in order to cover your home. We apologize we failed to show you this value. Again, thank you for your concerns and business. Rest assured we will be here for you tomorrow if you need us.

Robert S.
05/2013
5.0
roofing
  + -1 more
They come in and did a fine job, I have never been not satisfied with the work that they've done. I was very happy with the outcome of their service. They're very prompt. They're courteous and very professional.
Description of Work: For some roof repairs, I contacted Roof Doctor, who is my roof repair service provider.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$359

Response from Roof Doctor
Thank you very much (removed member name)!!! :)

Doug S.
01/2013
5.0
roofing
  + -1 more
We discovered some shingles on the ground in our yard after those extremely strong winds on Christmas day. We called the Roof Doctor to check our roof to see what needed repair. They showed up less than 2 hours after we called, climbed up on the roof, checked everything out, and told us the shingles must have come from a neighbor's house because ours looked fine, nothing was missing. Sure enough, our next door neighbor had lost the shingles with the wind. Roof Doctor charged us nothing for the free estimate which turned out to be zero. Would definitely use again if we need roof repair in the future. Best news was they said our roof looked good for several years to come. These folks are honest and trustworthy, that means a lot.
Description of Work: Checking roof for possible damage caused by high wind.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Response from Roof Doctor
When your shingles do fly off, we will be there for you too! Thank you! :)

Carl K.
12/2012
5.0
roofing
  + -1 more
They were professional, efficient, and punctual. I would use them again and would recommend them to others.
Description of Work: I had hired them to repair a leak. They also did a thorough check on any other potential leaks.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

Response from Roof Doctor
Thank you for the recommendation and we are glad we earned your trust! :)

Jack L.
03/2012
5.0
roofing
  + -1 more
On time, professional, work completed efficiently
Description of Work: Remove tiles and nail strips from around leak ares of 100 sq feet, clean away debris from under tiles and old repairs done by another contractor, supply and install self adhering tile underlayment and new wood nail strips, seal border of modified roof where meets existing flat roof material using a high strength rubberized sealant compound, clean up debris

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,660

Response from Roof Doctor
Thank you for your business [member name removed]. We are here if you ever need anything else! :)

David K.
03/2012
5.0
roofing
  + -1 more
The overall experience working with this company was outstanding from start to finish.. The technician Wayne was a true professional. It was a windy day but that did not stop Wayne from climbing on the roof to inspect my roof problem. He took pictures of my area of concerns. The pictures were very helpful so I could see exactly what the problem was as I could not climb my high roof myself.. After the diagnoses I was presented my charge which was very reasonable.. in addition the company offered a 10% Military discount .. After the work was completed once again I was presented new pictures of the finished repair. I am very confident we will be dry during the next rain storm.. I really appreciated the outstanding service the Roof Doctor performed!
Description of Work: Replace (3) leaking roof vent stack penetrations. Perform roof inspection.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$441

Response from Roof Doctor
Thank you for your service [member name removed] and we appreciate the compliments. Wayne was informed and very appreciative of your kind words. Thank you again!

Lamelbra G.
10/2011
5.0
roofing
  + -1 more
He was really cool and I am definitely considering using him. Other roofers didn't even return my call but he came out for an estimate.
Description of Work: Roof Doctor gave me a quote to replace the roof.

Rating CategoryRating out of 5
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Valarie B.
08/2011
5.0
roofing
  + -1 more
Everything was fine. They were right on with the price quote. It was reasonable. They were on time. They did the job and they finished when they said they would finish. They were really good. I would use them again in the future if need be.
Description of Work: I used the services of Roof Doctor in July. They fixed the roof as I had 2 places in the roof that needed to be fixed and they also replaced some beams on the porch.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,300

Response from Roof Doctor
We are here if you ever need us again [member name removed].. Many Thanks!

William B.
08/2011
5.0
roofing
  + -1 more
Very comprehensive inspection and proposal, documented with pictures. Showed up on time. Professional in the performance of work Cleaned up afterward Amount Charged per estimate Came back to make minor adjustments when necessary, at customer request
Description of Work: Replace material and seal fireplace Replace damaged decking due to Rodents Repair / Replace hip and ridge shingles Install 3 Solar power attice vents

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,400

Response from Roof Doctor
We’re thrilled that you were pleased with our performance! Thank you!

    Contact information

    4835 Medical Dr 29361, San Antonio, TX 78229

    www.RoofDoctorTX.com

    Licensing

    Bonded

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Roofing,
    Gutters,
    Gutter Cleaning,
    Roof Cleaning,
    Skylights,
    General Remodeling,
    Decks and Porches,
    Property Management,
    Solar Panels,
    Interior Painting,
    Exterior Painting,
    Kitchen and Bath Remodeling

    FAQ

    Roof Doctor is currently rated 4.8 overall out of 5.
    Roof Doctor accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    Yes, Roof Doctor offers free project estimates.
    Yes, Roof Doctor offers eco-friendly accreditations.
    No, Roof Doctor does not offer a senior discount.
    Yes, Roof Doctor offers emergency services.
    Yes, Roof Doctor offers warranties.
    Roof Doctor offers the following services: Construction services: Roofing, Inspections, Patios, Remodels & more...
    Not much we do not do and if we do not, we work closely with people whom do.

    Contact information

    4835 Medical Dr 29361, San Antonio, TX 78229

    www.RoofDoctorTX.com