RentWerx San Antonio

Horrible! RentWerx is a scam and not renter friendly they just want to charge you for so many ridiculous things! Things that would usually be part of what a management company is supposed to do!! We basically I guess are paying they’re salary in addition to rent! They charge for correspondence!!! They charge for sending a letter out! They charge for giving you your account statement!!! AND At the end of my stay with them my deposit turned into a fee!!! As far as I know a deposit is a deposit this is a scam!!! Do not lease with them!! I was taken advantage of and treated unfairly!!

RENTWERX IS AWFUL. Especially if you're military, which is pretty sad considering San Antonio is Military City, USA. It's a shame because we loved the house we rented from them, but they were a nightmare to work with. It's nearly impossible to get anybody to talk to you on the phone. Our property manager Ruby Rowan clearly could not care less about her tenants. And their contracts actually prohibit tenants from writing negative reviews about them, that should’ve been our first red flag… Anyways, during the time we rented from them they weren’t all that bad, it was sometimes hard to get maintenance out to fix stuff, but not the worst I’ve seen. However, in May we got a new assignment from the Air Force to relocate. We notified RentWerx as soon as we found out, which was full month in advance, and told them that we were going to get short notice orders (aka this was a fast turnaround and we didn’t have a physical piece of paper with our orders yet). We sent her our orders the same day we received them. However, we were still stuck paying for an entire additional month's rent (all of June) and utilities when we weren't even there. We moved out June 1st. $1400 down the drain for a house we weren’t living in. Even though we gave them a full month’s notice (we literally didn’t know any earlier than that). Cool. Then, they followed up by nickel & diming us on our security deposit. First, we moved out of the house on a Friday, and our friend came by that next week to take our garbage and recycling out (Monday and Thursday, respectively). RentWerx claims that THEY took the garbage away from the house and charged us for this so called "service." That's a complete lie. Our friend said he took all the three bins to the curb and back. STRIKE ONE. Second, my husband replaced our AC filter a few weeks before we moved out of the house. The AC filter in the house is a 12 month filter. They came back and said that they had to replace the filter for the AC. Hmmm, really? STRIKE TWO. Third, they said that we left a "blue substance" in the dishwasher. RentWerx specifically said in their move out inspection "run the dishwasher one last time with soap." So we did. As some people know, dishwashers are not the most reliable. Ours was not. In the hustle and bustle we didn't go look to make sure all the soap had been rinsed by the dishwasher itself. Surely following your instructions does not constitute a fine. STRIKE THREE. Fourth. In the lease agreement it said, "DO NOT WASH THE CARPETS." In the move out checklist, it said, "DO NOT WASH THE CARPETS." In bold both times. So we didn't. They come back with a $400 carpet cleaning fee taken from the security deposit. I can understand that if we left Kool-Aid stains everywhere or dog urine, but there wasn't anything. That carpet and house was cleaner than how we received it (there was tons of dog hair everywhere when we moved in). We did not sign anything that said our $1,600 security deposit would be automatically start at $1,200. STRIKE FOUR?? Clearly we are not playing baseball. But, its RentWerx's game so anything goes. So, to recap, gluttonous RentWerx charged us $300 for the AC filter, the dishwasher, the garbage, and 2 burnt out lightbulbs, on top of the $400 carpet cleaning. Some sketchy stuff happening at RentWerx, people. The final straw that broke the camel’s back and led to this nasty review is that RentWerx didn't even respond to our inquiry as to why we were charged these amounts. They refused to talk to us on the phone. We presented our argument, and they only came back with a signed generic letter from their lawyer saying they are willing to take us to court. REALLY??? Over $700 dollars? They'd take us to court because we followed their instructions and then called them on their complete and blatant lies? Classy RentWerx. Stick with your "Simple, Straight-Forward, and Stress-Free" motto, because it clearly defines the company ya'll run. Good luck to anyone who reads this. We trusted RentWerx and we paid the hefty price of their greed. Won’t make that mistake again.

RentWerx is my current property management company and I am very pleased. I never have to worry about payments or if my house is being taken care of. The best part is that they are so organized. I always receive my statement on time, they always respond very quickly to emails and phone calls, and they provided me all the paperwork I need. The inspection that was done on my house was extremely detailed and even included pictures. That gave me some great peace of mind. We switched to RentWerx after a bad experience with another company and I couldn’t be happier. If you are looking for a property management company that will provide a stress free experience choose RentWerx.

I hired them this Aug. They did various things for my property and bring it back to a ready-for-rental state and found the tenants. Everything they did are very good.

When we originally met with Brad he was truly wonderful. He explained what his company can do for us as far as management options. Because we were going to be stationed overseas, we wanted an all-inclusive plan. This plan was presented to us and we paid a monthly fee of $195 to have our property maintained, followed-up on, ensured the tenant satisfaction, payment, and acted as our agent during our three year absence. The initial process – advertising, photos, video, tenant screening was fantastic! We found another military family who loved our home almost as much as we did. The tenants paid on time without fail during the three years and stayed the entire time. All in all, we thought everything was going great – we heard nothing from the management company and we didn’t expect to, since we paid a fee for them to act on our behalf and expected to hear ONLY if repairs in excess of $250 needed to be made on the property or with any other issues. We had a small issue with the first lease renewal where the rent was to be increased as per tenant agreement; however, we did not want that, because we had great tenants who paid and took care of the home and felt that this needed to be acknowledged by not having a rent increase. While we had communicated that, it was forgotten and the tenants originally did not want to sign the renewal – all that was fixed and really only a simple miscommunication. Over the course of the year, we received a few emails from Larsen Prop. saying the fence needed some repair, the yard needed some tending to, the dishwasher rack had a problem, the AC needed some repair, and there was an electrical problem – all of these issues we responded with “you have our permission to make the necessary repairs and charge to our account” often within the matter of hours (even with a 7 hour time difference.) We received no response, so all was taken care of, right?! One day, really out of the blue, my husband receives an email from the tenant to his work email account (he had to look for in the military email account registry for it!) saying that they would not renew again, because issues that they have been having with the home had not been addressed in close to a year and him and his family were fed up and annoyed dealing with it! He indicated that he himself had offered to make some of the minor repairs himself for a break in the rent – really? We never knew of that and that is unfortunate because the tenant was quite handy. Either way, we contacted Larsen, pretty angry admittedly. And, of course, one person who was supposed to deal with that was no longer there, but it’d be taken care of. 3 weeks later, we checked in – nothing was done. We ended up including the tenant in our communication with Larsen so that he could see that we were doing everything we could to make things right. Larsen Prop informed us that that isn’t good form and creates friction – which we actually completely agreed with, so we stopped including the tenant in our emails. My husband and I began to email our property coordinator rather frequently for updates, and some matters were resolved and others forgotten about or simply put aside. My husband decided to no longer email the company because the interaction had become rather unpleasant, which wasn’t really how we wanted to handle the issues. Most notably a fence repair was to occur and the worst job I have ever seen was done and we were charged $450 for it! I complained by appealing to common sense and a repair of the repair was done (though when we got home the fence was held together by the neighbor’s trash can.) Things were calming down after this, especially as the tenants were moving and we would be returning home. The tenants opted to make use of Larsen Prop’s complete clean out service, but somehow the fee made it into our account. I was very concerned about that because I wanted the house cleaned prior to our arrival and not have to hire someone to clean it for the amount! I did get side tracked with our move and forgot to inquire with Larsen Prop at that time. A short while later, we receive an email from our account coordinator stating that the amount was accidentally sent to us and to return it along with the tenants security deposit. Security deposit? We were never sent the security deposit, I replied; I was then sent a snip-it of the accounting that said we were. So, I did some digging into 3 years of accounting and was able to prove that we weren’t sent the security deposit and that in fact we should not have been charged a variety of other fees because of our all-inclusive agreement – of course, that was an oversight in a system change, etc. Of course, we still owed for the return of the cleaning fee less other charges – we sent the money as soon as we had all necessary acknowledgements in writing. I then sent another email confirming the cancellation of our agreement with Larsen Prop to occur for June 30, 2017. I had made allusions to it, but because of our experience a separate email seemed appropriate. We flew in from Germany on June 26, 2017 spent the night at a hotel and came to the house on the 27th. On the surface everything looked great – the tenant’s $600 cleaning fee was well spent… or so I thought! Everything on the surface was clean and the carpets were also looking really good, but places like under the microwave, the dishwasher, shower heads, etc. had not been cleaned. We also found some damage that was not deducted from the security deposit; namely a crack in the microwave door (causes the door to not close completely unless lifted) and some deep scratches in the window sills from the dog. That same day, I emailed our account coordinator with photos and stated that some items should come out of the tenants’ security deposit and ideally, the tenant should also be reimbursed a portion of the cleaning fee. On the 30th, after another email from me, I hear back from the coordinator that the property inspector did not find the issues I found and that my account is now closed and nothing would be able to be requested from the tenant at this point. All in all, I will acknowledge Larsen Prop did a great initial job and in ensuring we were paid every month. The actual property management aspect; however, is more than flawed. If I pay a company to do a job and then need to be on top of them to do the job, I can do it myself and save myself the money I pay that company. This was an experience that made us angry, cost us a lot of money, and disappointed us greatly.

Maureen Benavides (Property Manager of Larsen Properties) was extremely professional, courteous, and was always willing to go above and beyond what was asked and I can't recommend her and her company enough!!!

It went very well, I called about a property she had listed, although that home did not fit my needs she was able to find me a home that did. She had a lot of knowledge about the industry and was very professional throughout the whole process.

I found Larsen Properties while doing some research on Google. I noticed a lot of the reviews were praising the great work that Melanie did as a property manager for the company. After looking over the different plans and services Larsen Properties had to offer I decided to sign up for the Platinum Plan. I chose this plan because of all of the perks that came with it such as damage assurance, rent protection and eviction assurance. Due to the rave reviews online I decided to ask for Melanie as my property manager. It seems within minutes from completing the management agreement Melanie was calling to introduce herself as my property manager. We talked about all of the details regarding my home and she stated it would get rented quickly. We arranged a time to market the property and Melanie came by to take beautiful photos and a great video tour too! Within one week she notified me of a great applicant that was ready to move in asap. Of course I was delighted to hear the news and happy she found a renter so quickly. It has been several months since the tenants have moved in and I am so glad I found Larsen Properties and Melanie as my property manager. I truly look forward to many more years working with them both. I highly recommend Larsen Properties if you are looking for a great company to manage your investment!

The provider did nothing. I called twice. I left a message once and spoke to a live person once and was told they would have someone call me back. No one ever did. I even got several text messages from them advertising services. So I responded to the messages and said I left messages and no one ever called back., They said sorry and we'll have someone reach out to you. For the 3rd time, no one ever did. No way I could trust my investments to someone who won't return a phone call especially when it's for potential new business. What if this were a tenant trying to rent one of my properties. Imagine the money I could lose.

I must say the staff at Larsen Property were very friendly, professional, welcoming and very detailed about what their company consists of. It helped me get a good idea of what I should do with my house! With that being said I will definitely be working with Larsen Properties! That is exactly the kind of staff I want to be doing business with!

The property manager was great to deal with and really kept my best interests in mind.

Eric Davis was the gentleman who first helped me find the right price my home to rent for and the managment plan that best fit my needs. I was then enterduced to my portfilo manager Ruby. She did all the marketing, inspections, handle all the showing, and tenant screenings. My home was only vacant for two weeks after my original tenants moved out. They collect all rent and fees from the tenants and transfer them straight to my bank account. They also have their own maintenance team to handle any problems that may happen. I have had such a great experience with LarsenPproperties and I'm glad that I don't have to do this on my own anymore.

Larsen Properties has been amazing for me. Ms.Veronica is who I go through and she's been extremely helpful and very patient with all of my questions and concerns - which, as someone who hasn't rented my house out ever, I've had a lot of questions. And everyone I've spoken to at the office has been very nice as well.

Overall the repairs are fantastic! Larsen's contractor came out and assist the whole issue and with in 24 hrs i had a bid emailed to be and all work was completed and set by the following Friday! Cost was great as you can see only paid $1000 but most of all the quality of service and professionalism that was provided was pronominal 5 STARTS. Thank you Rudy for all your hard work! Respectfully, JE

We were looking for a property to rent and Larsen Properties was recommended to us by a friend. We simply were able to log onto Angie's list and locate their services. Their website was easy to locate and provided plenty of information for us. We found the home we wanted and called the number provided. We were immediately transferred to the leasing process line and we had our application submitted with in a few hours. I had just one question about the application and when I called the office, Veronica was very helpful and professional and very knowledgable about the leasing process. I didnt have to be transferred to another person. It put my mind at ease knowing that I'd be renting a property managed by Larsen Properties.

They took care of everything. They assisted with make-ready and in doing so saved me several hundred dollars and countless hours. They marketed and screened tenants and placed a quality tenant in the home. They did all this is a very short time period and from what I see of the competition they got me top market value for the property. We are actually out of the state so we were nervous. We had a relative in town that was looking after the property so we knew that it needed a lot of make-ready. We looked elsewhere and for the price that our house was going to rent for the other companies were going to charge almost $1300 more to manage it for the year. Larsen's pricing structure is far better and the included services far outshined the competitors that we talked to.

I have a rental property I wanted them to do "lease only", i.e. market & show property, screen applicants, etc. they offer that on their website for a package deal for $1,000.00. they have link on their website to send them a request for property rental evaluation. I filled that in and submitted it on Tuesday 8/4/2015. heard nothing back. I called on 8/4 and they forwarded me to "Eric"; I left a voicemail on his cell phone. heard nothing back. I called again on 8/6, was forwarded to Eric's cell. left another voicemail. heard nothing back. bad business practices

I had a very odd experience trying to learn more about their services and pricing. It was as if the person contacting me didn't know how to use a phone - both failing to leave messages and not announcing himself like a professional. He was not very timely in returning calls, which is typical in San Antonio. I asked for information to review, and they sent me an esign contract. I have no idea what they offer or how much they charge - but they wanted me to sign a contract? Huh?

It's a veteran owned company. I met with the owner and he was easy to talk to.

Because of their professionalism and business sense, Larsen Properties has been easy to work with on all of the service calls that we made. They are accessible to our requests for authorizing additional charges on unexpected repairs and pay in a timely manner. We hope to continue our working relationship for many years to come

I would say it went very well. I enjoy the peace of mind I have knowing that they are taking care of my home and tenants. The staff is very responsive to any questions or concerns I have. I even referred a co worker to Mr. Larsen and they are very happy with the services. I would absolutely recommend Larsen Properties to homeowners looking for a property manager.

I own two properties that Larsen Properties manages for me. I don't live in the area so I can't address all the issues that come up as a landlord. Brad and his team make sure my rent Is paid on time , all repairs are done in a timely manner , and the property stays in mint condition . I have use others but they are the best and I would highly recommend them to anyone if you want the most from your investment. They also screen all applicants and this keeps the bad tenants away from my properties. The fees are reasonable and te people they work with are very professional.

Nothing but great things to say. Brad has been great to work with over the last 10 years

I have known Brad for several years and this is not the first time that he had come to my aid. I have found him to be professional, knowledgeable and very personable. He made all of the parties comfortable with his level of expertise and made what could have been an unpleasant experience enjoyable. I am thinking of again buying another home and I immediately contacted Brad for his help. He was just as friendly as ever. It is so nice to find a realtor that you can trust and feel good about after the transaction occurs.

Great company to work with for property management. This company takes all the stress away from renting out your home. They provide superior service and technology from day 1. Larsen Properties has been managing my home for 3 years and I couldn't be happier with my choice.