Owner operated, one on one personalized service. Licensed and Certified to complete all your swimming pool service needs. New build to Service, I am your resource.
Business highlights
32 years of trusted experience
Services we offer
New pool construction, Service, Repair, Remodel.
Services we don't offer
Pool Painting. Acid washing. Above ground pool service or repair.
Description of Work: John went above and beyond. He really cares about the education of the customer, not just providing a service. I asked him probably 50 questions, and he patiently answered all of them for me. I asked him to take money because the initial visit was "complimentary."
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Robert F.
09/2016
5.0
pool cleaners
 + -1 more
unknown
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
Melissa O.
07/2016
5.0
pool cleaners
 + -1 more
unknown
Rating Category
Rating out of 5
Ron I.
06/2016
5.0
pool cleaners
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
alexander S.
04/2016
1.0
pool cleaners
 + -1 more
X
Description of Work: He replaced my pool pump recently. Did a good job, but expensive. Pump started making a noise recently so I called him to ask if he would look at it. He said he would come over. Didn't come. Called again, didn't answer x 2. Called again, he hung up on me twice before I could say anything. I called again and left a courteous message asking him to call me back. Nothing in last two weeks. I am concerned that he is sick, either mentally or physically. Either way, he is not able to perform a useful function for me. Maybe he will for you. Good luck
Rating Category
Rating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0
Response from Pool Service Plus
I replaced a pump for this client in November of 2013. I was contacted last week for a warranty issue. I booked a service call and explained that the manufacturer warranty had expired in November of 2014 but I would take a look. He began raising his voice recounting how expensive the pump was and demanding it be replaced under warranty. Reluctantly, I assessed the pump and was surprised to find a green swamp for a swimming pool and the pump running completely dry. It appeared to have been left without routine maintenance for months! I submitted a heavily discounted proposal to repair the pump. When the bottom line did not say $0.00, the client began to raise his voice. I stood firm waiting for an approval to make necessary repairs. Then the harassing phone calls began. They were not checking on my state of health mental or otherwise. They were threatening and confrontational. I could not stand to listen and would often hang up. This defamatory review is a result of this unreasonable client simply not getting his way in bullying me to replace his pump for free!? There should be a web site for reviewing customers from a small business stand point. Other service companies need to be warned about these kind of abusive clients.
Erin D.
03/2016
5.0
pool cleaners
 + -1 more
unknown
Description of Work: Great
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Scott M.
11/2015
5.0
pool cleaners
 + -1 more
unknown
Rating Category
Rating out of 5
david A.
09/2015
5.0
pool cleaners
 + -1 more
.
Description of Work: .
Rating Category
Rating out of 5
Yes, I recommend this pro
$130
Martha L.
06/2015
5.0
pool cleaners
 + -1 more
unknown
Description of Work: Check and tend to pool weekly. John is very knowledgeable and professional. He has kept our pool is great shape.
Rating Category
Rating out of 5
quality
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
PATRICIA D.
07/2012
5.0
pool cleaners
 + -1 more
It went very well. They showed me how to keep the pool running, the polaris running and gave us tips on what to do. How to run the spa and the pool
Description of Work: I needed someone to show me how to work with my pool. My husband had died quite recently and he had always cleaned, etc. the pool. They came out, spent all the time that was needed. They are very good people. They also gave us the number of a company that will do pool service at a reasonable cost.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Theresa G.
06/2012
5.0
pool cleaners
 + -1 more
John was punctual and professional. He quoted a price, and explained what he was going to do. We agreed to the price, and he did an amazing job on our pool, especially getting it from green to blue! He also recommended some maintenance that our pool will need in the future. We were very pleased with his work, and we are going to use him on a monthly basis.
Description of Work: Remove the algae, get our pool ready for the season, clean filters, and check the pool equipment.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$150
David E.
05/2012
5.0
pool cleaners
 + -1 more
John came out to service my pool and made some wonderful suggestions. He is very knowledgable and understands pool ownership in the South Texas conditions. I like his professionalism. his demeanor, and his attention to detail so much that I committed to a pool maintenance agreement for monthly service. John is an excellent resource for pool and spa knowledge and the experience I gained gives me the peace of mind that my pool is in good hands...John will be my pool service provider for a long time. Didn't take me long to understand the "plus" in the name of his company. The "PLUS" is what matters.
Description of Work: John, cleaned, flushed, scrubbed, and backwashed my system in a timely fashion. Described how some settings the pool installer adjusted might have adverse effects on my pool equipment and utilities.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Elinor M.
05/2012
5.0
pool cleaners
 + -1 more
They did a nice job. He was prompt and very attentive and gave us good advice about pool cleaning equipment and actually told us what to use.
Description of Work: They re-plastered my 17x40 foot pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,200
Norma A.
05/2012
5.0
pool cleaners
 + -1 more
John arrived on time, fully described our issues, gave us 3 options on how to fix our problem and did ALL the work in 48 hours! This guy is amazing and honest!
Description of Work: John was AWESOME! He was extremely professional and knowledgible on what we needed. The Autenrieth family have found our new pool guy and service. WE WILL NOT USE ANYONE ELSE! We saw John's previous reviews and gave him a try...we are EXTREMELY happy that we did! John replaced our pump motor, installed a sand filter, reran all of our plumbing with new PVC and our pool has never run better... Robert and Norma Autenrieth
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$900
Russell P.
04/2012
5.0
pool cleaners
 + -1 more
John and his partner did an excellent job. They were here when they promised and did all the repairs we needed in line with the estimate provided before starting work. They were professional in every way, and gave us great confidence they wanted to make repairs that were sound, also keeping in mind the cost to us. John followed up a couple of times after the work was done and he was pay to consult with me on getting the pool chemistry back in line as we needed to drain about 2/3 of the pool to fix the plaster crack. We had another pool repair service bid the same job before we found Pool Service First. We didn't get the same level of confidence we got from John, and frankly some of the suggested work seemed unreasonable. We happy we ended up having John do the work, and would highly recommend him to others.
Description of Work: We needed a few repairs to our six year old salt water pool, including a crack in the plaster repaired; a new spa light assembly installed; cracked coping repaired.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$788
Carole M.
04/2012
4.0
pool cleaners
 + -1 more
This was my first interactions with this company. When I made the call, the guy came out right away. He gave me a quote while he was here.
Description of Work: I received a quote from Pool Service Plus for a job that we had. I needed the cracks in my pool repaired.
Rating Category
Rating out of 5
professionalism
4.0
responsiveness
5.0
punctuality
5.0
$3,500
GALEN C.
04/2012
5.0
pool cleaners
 + -1 more
Great service, great price, great guy! John's service was exemplary. We've found ourselves a new pool guy!
Description of Work: Every year our drain get's clogged with acorns and leaves from the three oak trees surrounding the pool. The only way to rectify the problem is to "blow the drain." We've not been overly enthusiastic about any of the services we've used in the past , so we decided to try someone new. I phoned two services on the list (Sunray and Pool Service Plus) and after speaking with both chose Pool Service Plus.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$65
David R.
04/2012
5.0
pool cleaners
 + -1 more
He was very courteous and helped out a lot. He was not able to service my area of New Braunfels in the future because it’s too far from San Antonio. He was very thorough and added the proper chemicals to get my pool going.
Description of Work: Pool Service Plus came out about a month ago to help me with my pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0
$45
Asif S.
04/2012
5.0
pool cleaners
 + -1 more
This is THE VERY BEST Pool Service company I have ever come across. John is a very sincere person. His work ethics is phenomenal and that's obvious in his quality of work. He has gone above and beyond the call of duty. I have a very small pool - but he takes care of my account like he would if it were a big ($$) account. He shows up every week on schedule - rain or shine. John is rare breed!!! Keep up the great work John.
Description of Work: This is THE VERY BEST Pool Service company I have ever come across. John is a very sincere person. His work ethics is phenomenal and that's obvious in his quality of work. He has gone above and beyond the call of duty. I have a very small pool - but he takes care of my account like he would if it were a big ($$) account. He shows up every week on schedule - rain or shine. John is rare breed!!! Keep up the great work John.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Charles H.
02/2012
5.0
pool cleaners
 + -1 more
We were exceptionally pleased with the services of this company. John gave us good advice, a very fair price, and responded immediately to our needs and concerns. His crew worked fast and well and the results were excellent. John was not only knowledgeable, he was also very upbeat and friendly. He gave us a lot of information (valuable for us as new pool owners) and quickly and efficiently did minor pool repairs for a reasonable fee. He spotted and repaired deficiencies that other pool experts had overlooked. He also gave outstanding follow-up service. We were extremely impressed and would turn to him again.
Description of Work: Resurfacing of pool plus minor repairs to pump manifold.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
beverly P.
09/2011
5.0
pool cleaners
 + -1 more
John is a consumate professional. I emailed him after seeing his reviews on Angie's List. Within minutes he called me and made arrangements to come out to my home the following week. My pool was a mess and looked like a swamp when he came out. Within 24 hours it was returning to normal. He promised that we would be swimming by the weekend, and we were. He replaced a pool pump for me which had been making so much noise that time outside was not very pleasant. His monthly rate for customers with an automatic pool cleaner is considerably less than anyone else that I have found. He charges $120 per month and that is a breath of fresh air. I would recommend this company to others.
Description of Work: Replace pool pump Balance pool chemicals Clean and maintain pool on weekly basis
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$644.9
Gloria B.
07/2011
5.0
pool cleaners
 + -1 more
It was $45 to treat the pool to begin with, which was really good because the pool was a mess with all the dirt and debris. They had to come out several times to treat the water and vacuum the mud, so I was very happy with that. I have them on a monthly contract now. His name is John and I am pretty happy with him. This is his business. The price is about $130 a month. He is very friendly and keeps his appointments. He knows what he is doing. I will absolutely continue to use him.
Description of Work: I used Pool Service Plus to treat my pool.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$130
RANDALL W.
06/2011
5.0
pool cleaners
 + -1 more
Had a problem around the pool area. Standing water when people were getting out of the pool. Knew what to do and did it. Worth the price paid and solved a problem that needed to be solved. Would recommend them to anyone. Randy
Description of Work: Repair work to the patio of the pool area.
Rating Category
Rating out of 5
quality
4.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Sharon R.
05/2010
5.0
pool cleaners
 + -1 more
John is very honest and professional. He cares for many pools but seems to convey a genuine interest in his customers.
Description of Work: John arranged a resurfacing of my pool, installation of a handhold and repeated repair of a great but frequently malfunctioning pool cleaner.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard B.
11/2008
2.0
pool cleaners
 + -1 more
The work on the filter and the pumps we great. He knows this part of the business. He did a pool inspection and his verbal report did not match what he wrote causing the loss of a sale of the home. He promised to install a pool heater in time for a party and did not show up or return calls. I had to call him from another phone to get him to respond to my messages, when I finally got him he basically blew me off. I think maybe the heater, structural repairs and inspection were above his expertise level. For a good backyard mechanic and basic skills pool guy he is sufficient but not a true pool professional.
Description of Work: Repaired pool filter, repaired pool pump, pool report, installed heater, repair crack in pool.
Rating Category
Rating out of 5
quality
3.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$400
Response from Pool Service Plus
I was contacted by Member for a minor repair and to survey a crack in the pool for a house he had for sale. I made necessary repairs to the pool equipment and then informed Member that the crack he had coming out of the skimmer mouth and down the wall was a structural problem. It was gaping wide with leaves and debris stuck in it from the pool water being sucked out of it. I presented Member with an estimate to properly repair the crack. He declined the offer and instructed me to apply "Pool Epoxy" over crack to mask it from potential buyers. He was not willing to make the investment to correctly repair the problem. He then asked me for a pool inspection!! I submitted the pool inspection report in writing. Member did not like that I reported honestly. I report everything since it is my insurance policy and reputation on the line. I find it hard to believe that my inspection lost the sale of the house or that he even submitted it to any potential buyer since he called me back several weeks later to make some repairs to the pool at his actual residence. These repairs went smooth and I didn't hear from Member again for a month or so. This time he wanted a heater repair. He called me on Wednesday. The pool heater needed to be replaced. There were gas line issues and the heater he needed was not in stock. I was up front and honest with Member that I simply could not get the job done in time with such late notice. He was upset for this and I am truly sorry that I couldn't make him happy. At no point did I miss any appointment, avoid any calls or blow him off. I didn't lie for him on the inspection or perform any miracle heater replacement. That is the reason for this inaccurate report!
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Pool and Spa Service
FAQ
Pool Service Plus is currently rated 4.9 overall out of 5.
Monday: 7:00 AM - 6:00 PM
Tuesday: 7:00 AM - 6:00 PM
Wednesday: 7:00 AM - 6:00 PM
Thursday: 7:00 AM - 6:00 PM
Friday: 7:00 AM - 6:00 PM
Pool Service Plus accepts the following forms of payment: Check,Discover,MasterCard,PayPal,Visa
Yes, Pool Service Plus offers free project estimates.
Yes, Pool Service Plus offers eco-friendly accreditations.
No, Pool Service Plus does not offer a senior discount.
No, Pool Service Plus does not offer emergency services.
Yes, Pool Service Plus offers warranties.
Pool Service Plus offers the following services: New pool construction, Service, Repair, Remodel.
Pool Painting. Acid washing. Above ground pool service or repair.