Organizing San Antonio

Not bad, when I arrived to check the place out, I was assured every surface had been cleaned and sanitized. Upon inspection I found a few areas that needed to be redone. The floor had been mopped before the surfaces had been cleaned and I was told it wouldn't be remopped since the buyers and I had walked on it. I haven't heard any complaints from the buyers but I wasn't impressed, but I didn't have enough time to clean the place myself.

Company was very responsive, and did a great job on the cleaning!

From the initial contact with Michelle the company owner, to the arrival of Gloria who did the cleaning, the experience was exceptionally pleasant. Michelle was understanding of our needs and wants and, with her business experience, was able to send us an individual to fulfill our requirements. Gloria, obviously well experienced, understood completely what we needed to have done and did it in an impeccable fashion. Would recommend without reservation.

Cyndy does a great job every time she is there. The price is very reasonable and if there is anything special, i just leave a note and it is taken care of. I have had several housekeeping services in the different places that I have lived over the years-- Earthwise is definitely one of the best.

Great job on what they did, missed a few areas but overall good job.

Sabrina and Tristan did an exceptional job. The master shower and commode were sparkling clean. They organized my kitchen as they cleaned and the oven looks brand new. They both had great attitudes, friendliness and were courteous. I will hire them again because of their of their courtesy/friendliness and positive work ethic.

Excellent, I needed someone to clean a rental home that I was moving into. My household goods were being delivered the next day and by the grace of God, they were able to provide service to me same day, the ladies were respectful, professional. They didn't take all day, once the work was complete, they walked me through the entire house to show what they had cleaned and any damage that they found while cleaning. I really appreciate the work, will recommend to anyone and use again myself.

Excellent. Arrived on time and did a thorough job. Glady used special substance I wanted used on laminated wood floors.

The team cleaned the entire house in a short time. Everything was done to my satisfaction; bathrooms sparkled, kitchen cleaned, rooms vacuumed or mopped (even under the furniture), everything dusted or wiped down, including bookcases and toy shelves. Blinds and window sills were cleaned.

excellent. cleaning team arrived on time and worked for full time.

wonderful. I haven't cleaned the baseboards in ages. they made the beds, they did the dishes I hadn't gotten around to yet, my shower's look like they have grout again. they wiped out all the drawers in the bedrooms since those were empty awaiting new occupants.

I've never heard from this company despite my attempts to contact them. I would be happy to provide a follow-on comment should they ever visit me and do that work. I'm giving negative ratings below, but will also happily change them if our business in concluded.

I liked that their were efficient. I liked the products that they used. They use Melaluca (tea tree extract) to do the cleaning, which is a natural product that I liked. There were very pleasant, I would like to have the same people over again. They were very hard workers.

I purchased a $199 deal for 6 hours of cleaning back in January following major surgery. A crew of three people showed up on time. I showed them what I needed done-- which was quite a bit as I had been unable to clean prior to surgery. I asked the crew up front if they could accomplish all of the tasks in the allotted time, as I was most concerned about getting my tile floors cleaned and the carpets vacuumed. They assured me they could, and set to work. When there was only half an hour left I asked again about the floors and then the head of the crew told me they were behind because they were washing the walls in my bathroom--- which I had NOT asked them to do. They left black streaks on the walls, they were supposed to clean the oven and left it in a mess, and I had to pay overtime to get them to finish the floors. Instead of the $199 my first bill was for $296. I spoke to the owner, Michelle, who offered two hours of cleaning to make up for it, and we set a date for the head of my crew to return the following week. She never showed. Michelle tried reaching her and couldn't get hold of her either. Then at last, the cleaner called me and canceled because her child was sick. Michelle then assigned me to a different person, Cindy, who was supposed to come every other Thursday. Everything went fine for a few weeks until a death in Cindy's family. She canceled on me twice for that, plus once because it was raining too hard and she was afraid to drive. She did an okay job when she was here, until she spilled some kind of green liquid on the carpet in my bedroom and left my house without telling me. I discovered it a few minutes after she left and took photos of the damage and sent them to Michelle. First Michelle told me that Cindy would call me and come back out here to see what kind of liquid it was so we could know the best way to clean it. Cindy never called and never showed. Then Michelle told me she would send her carpet cleaning man, Mark, to come look at it. He said it was a chemical stain and suggested trying to spot clean it first, because he said steam can sometimes drive the stain into the carpet pad and become impossible to remove. He also suggested cutting the stained portion of the carpet out and patching the carpet, which I did not want to do, as I have not had good luck in the past with patch jobs, and this carpet is almost new. I opted to start with the less drastic measures first. Mark and his assistant spot cleaned the stain which lightened it...until it dried and then the green stain came back. I called Mark and told him that I needed him to come back and go to step two--which was to try to remove the stain by steam cleaning. He told me over the phone that he was busy but would be back the following week. That was a month ago and I have yet to hear from him. I'm tired of trying to resolve this. I canceled my regular service and am no longer using this company. Michelle does try to make things right but after the disaster of the first visit, the numerous cancellations, the broken promises,the spilled chemicals and the lack of urgency to repair the damage, I have given up.

You need to make sure that the house is properly cleaned prior to the staff leaving. The first time they came, this was not the case. But the owner, Michele, was responsive to my requests to fix the work. The second time they came out the work was performed correctly.

The crew did a good job. They arrived on time and were polite and professional. The house looked great!

My wife is handicapped, so she can't clean the house. They came out and when I came home, I did an inspection, and found a lot of stuff that they missed.The baseboards weren't cleaned and the dusting on top of stuff, so I told my wife to call them back and had them come out, they made it good, however, to me, if I am going to pay that much money, I want it done right the first time, especially since my wife is handicapped so she can't be going around the house looking at what they are doing and how they are doing it. That wasn't top notch service. We had to call them out so now we are going with a friend of ours to come and clean the house. I was okay with the price, but the service itself was not top notch. They did come back. My wife didn't complain about their lack of professionalism. I would not use them because I expected more on the first round because of the money that we paid.

This job wasn't completed and when they were supposed to send a new team to redo/fix the job, they sent the same team who was asking about what they missed and apologizing. I scheduled this to happen on a Friday so I could get the house ready for a graduation party. It was not just very sloppy, lazy, poor quality, the job that was paid for wasn't completed/fulfilled. The two people who arrived were right on time, just before 9am and got started at 9, which was great. I got them started, did the walkthrough, left a tip. The floors weren't cleaned, the oven wasn't cleaned, there was dust almost everywhere there was dust before. They left just after 11am, around 2 hours being there. I called, complained. We were ensured a new team and scheduled a follow up cleaning as a redo; weekday, 9am cleaning. I waited to go into work so I could greet them. I got a call at 8:52am from this new team saying that they've had car trouble and would need to reschedule. We rescheduled with the new team for Saturday morning. Saturday morning comes and when the doorbell rings, it is the same two who did a poor job initially. The first thing they said was, "I heard we missed some spots," apologized and asked what they had missed - which made for an interesting interaction in my house. I called the owner letting them know that this is not okay, cancelled any remaining service and asked for a refund, which the owner agreed should Angie's List reach out.

The cleaner was prompt and on time and was engaged during the 3 hour visit. We were moving out of our house and asked her to clean bathrooms, the kitchen, and one window. She focused on the majority of the surfaces and got everything very clean. We were happy with how everything looked at the end of the visit.

We've used this company twice before (Aug and Nov 2014) and had a good experience both times. We were planning to schedule a monthly cleaning, and this was the first visit with a different housekeeper. Unfortunately, we had a bad experience this time and will not be using this company in the future based on our experience. We emailed the company to schedule a monthly cleaning. It took a couple days and multiple emails and a phone call to finally get our appointment scheduled. This process was more difficult than it should have been. The actual cleaning was scheduled for about 2 weeks after our initial contact. The housekeeper arrived on time, but initially brought conventional chemical cleaners into the house. This was surprising because this company specifically advertises that it uses "all eco-friendly products", and is "San Antonio's Premier 'Green' House Cleaning Service." She retrieved eco-friendly cleaners from the car after this was pointed out. The two previous housekeepers from 2014 finished both bathrooms and the floors in the allotted time, and the quality of the clean was good. This time, however, the housekeeper only finished the master bathroom, and cleaned the floors, and the quality was lacking. When we took a closer look at the bathroom after she left, we discovered that the shower still had visible mildew in the corners, the glass had not been cleaned, the toilet seat had visible urine on the underside, the baseboards were dirty, and the counter had noticeable patches that had not been cleaned. Floors were mopped, but this job was sloppy as well. The kitchen especially still had chunks of food stuck to the tile, and corners were still noticeably dirty. In short, the cleaning that was accomplished was not up to the standard we would expect from a professional cleaning company. We immediately contacted the owner (Michelle) by email, politely stating that we were not satisfied with the work, and asking that she schedule a different housekeeper to finish the job. We pointed out the deficiencies and included pictures, but also noted that the previous housekeepers had done an excellent job and we hoped to continue using their services. We further stated that while it was only a two-hour cleaning, we still expected a high quality job on the part that was finished. To our surprise, Michelle responded back a few hours later with a terse, unapologetic email stating that she trusted the housekeeper, and ignoring our request to remedy the poor job. In summary, we were underwhelmed with the quality of the cleaning this time, but the (lack of) customer service was the deciding factor for us. We will be looking elsewhere in the future.

They were punctual and very personable. They did a good job. They were easy to schedule with, the owner sets up the appointments and she if very accommodating and friendly. They communicate well and make sure to send a confirmation appointment.

It was very good. I've used them before and I like it. The first time, I do not know. I don't normally have somebody come in and clean the house except under different circumstances so I think maybe 2 years ago. Then I used them steadily for about 3 months. Then I just did this special. We were having a whole bunch of company coming in. It was just what the Deal was. They had two people come out. It was absolutely an A for both of the ladies that came.

It started out well but then they had an influentia. I don't want someone come in all the time.

House looked great! Not only clean but organized along the way. Got rid of built up grease on oven hood in kitchen. Very impressed with results

We selected this company after previously letting go of a different company who never deep cleaned our home, rather just wiped things down. We let the crew from Earthwise know why we weren't happy with the other company and what specifically we wanted scrubbed. They did a fantastic job! They worked hard non-stop to the point where they were sweating. They were on time, followed directions, were very polite and did an overall great job. We will definitely be using them again!