Mother Nature Lawn & Landscape

Tom came out on February 18th and looked at our backyard. Told us we would have something by Tuesday it took us till March to receive a response. I had to call and email several times to get a response. They were scheduled to start working on March 20-- they were delayed a few more days by rain. Finally at the end of March they started working on the project. They worked on the project till Good Friday in April. For such a small project it took them a long time. I current issue with the company is that they fail to come out and fix the sprinkler system that has a brake in it somewhere. We never had problems with our sprinkler system until the landscaping addition. Now we cannot run the sprinklers because it floods the backyard. My husband called Tom yesterday to address the issue and he was told Tom would come out that day. He never showed and we still have the same problem. We have new grass and have to water it by hand because they will not come out and address the issue. FOLLOW UP 5/7/12 After leaving a message with ED he made arrangements for Michael Wescoat from Earth Systems to come out and take a look at our sprinkler concern. Michael came out on Friday, April 27th to take a look at the sprinkler system in the back. He did a very thorough job of checking everything out -- he even checked our next door neighbors sprinkler system to see if the problem was coming from there. After about 45 minutes it was determined that there was no leak or damage done to the sprinkler system from Texas Landscaping. Do we like our new patio yes -- without a doubt. It looks beautiful. My "issue" with Texas Landscaping was their slow response and/or lack of communication. I stand by my above critique -- we had to call several times to ask when we would receive the bid, get answers or find out when they would be coming out to start the project. I can be sympathetic that Ed had health issues and that Tom was in a horrible car accident and is (or was) hospitalized. I tried to be as patient and obliging as possible considering their circumstances. I did ask that the project be completed by Easter and it was completed. What I do not appreciate is the harassing emails, phone calls about my post on Angie's List. I would have been more than happy to address their concerns regarding my post but the manner in which they handled this issue was poor. The only "quick" response I received was them wanting me to clarify my post on Angie's list. Was the quality of work good -- yes. Communication and response time -- poor. I do recommend the gentleman who took a thorough look at our sprinkler system the last time -- Michael Wescoat with Earth Systems.

Tom from this company walked through my yard with me as I told him my concerns/ideas about updating my landscaping in the front and back yards. He took notes and said he would be back the next day to take measurements of the yard and write up a proposal. After a week of not hearing from him, I Ieft several messages. He finally returned my call to say that he would be out to confirm his measurements which I took to mean that he never took them the day he said he would. He said he would email me a proposal the next day. I have never heard from him. I can't recommend him for any job.

His name was Tom. They were listed as gold star for a couple of years in a row. We liked everything about them. Their price was good. The work was good and it was done on time. We thought they were excellent. They are number one. We don't have anything bad to say about them at all.

Have received no follow up or response to my messages wanting to move forward with services. Pricing was great and I was really looking forward to working with the company on my projects.

We spent a half an hour with this company and they never gave us a bid. They promised to send a bid and they never did. They ignored us after the fact, and we received no response.

Tom is very competent when it comes to assessing needs and performing work...competent, conservative, and efficient. The only problem we encountered, and it was significant in our eyes, was the company's failure to acknowledge our acceptance of their bid and to ever be in touch with us for 2-1/2 weeks, leaving us to wonder if they received our acceptance and if we were still on their agenda. Our report would have all A's were this not an issue. Our first visit from Tom was the day after we called (2/28/12); the bid came in 6 days later on 3/5/12, which we promptly accepted. We did not ever get an answer from them, after our placing several phone calls to see when work could start until 3/22/12 when an email arrived stating they could come the following morning, 18 days after our giving the go-ahead and with no communication in between. We were impressed with Tom; we did want them to do the work. And we are quite happy with what they accomplished, feeling confident that our serious drainage issues have been resolved by taking the measures discussed in the paragraph above. Despite communication glitches, we are very pleased with what Texas Landscape Solutions did to solve our problem. Tom found that he used fewer materials (river rock, etc.) than he initially bid and he is, as I write this, making a price adjustment. This indicates the integrity with which he does business; I doubt we would have ever known the discrepancy - in our favor - ourselves. The company indicates below that Tom's father, Ed, had been seriously ill; and for this we sympathize. Had this ever been mentioned to us during the process, we would not be having this discussion now. They never mentioned it at all; in fact, the letter attached to our bid sent by Ed Flaherty said: "If you have any questions, please do not hesitate to send an email ( txls@sbcglobal.net), call Tom (cell #725-4658) or me at 342-4951." And it was Ed himself who answered the phone when we called and prepared the paperwork for our project; so we had no way of knowing that he was perhaps not up to speed and dealing with other, larger concerns. (Our secondary landscaping beautification project was never discussed again; it will be put on hold for now. Just happy to have the critical issue solved.) In short, fine work; lengthy period, from our perspective, from initial visit to project completion (3-1/2 weeks) ; lack of keeping us, the customer, informed or even acknowledged. Our concern and well wishes for improved health go out to Mr. Ed Flaherty and our sincere thanks to Tom Flaherty.

They were professional in every way. They were punctual and completed the job to my satisfaction.

Absolutely outstanding. Tom and his crew basically made the garden anew. They worked with the existing space, cleaned out the weeds, trimmed the bushes and removed a lot of "junk". Over the years we put so in many plants they actually detracted from the garden and made maintenance more difficult. They rebuilt the path with decomposed granite and put in chopped block edging for the path. They also put in two water courses lined with river rock to take care of those rare times when we get too much water and the flow to a nearby arroyo would greatly damage the garden. They then added a Mexican Bush Sage and two Bicolor Iris, and left a small area for our granddaughters to plant their annual watermelon plants! The garden was finished with enriched mulch and landscape mix. The result was outstanding!! The garden is both simple, beautiful and the task of upkeep greatly simplified. In our front yard they put a chopped block edge around our front tree, removed some bushes that needed to go and added a Mexican Bush Sage and a Burford Holly. They put enriched mulch in the front flower bed, around the tree and landscape mix in the atrium. We are extremely pleased and definitely recommend this company!

The only thing I would say is to get a rough sketch of the work plan, just to be sure that what you are imagining is what they are proposing. There was some confusion toward the end of the job, but it was all resolved wonderfully and we couldn't be happier.

We just held off that is why we did not go with the company.

My automatic irrigation controller ran manually but would not perform automatically. My in-ground irrigation system was installed in 2004 and had not had an inspection since then. I also had dry spots in my backyard lawn even though a sprinkler was right in the middle of the spot. They performed the in-ground inspection, determined I had totally confused my own controller with my DIY programming, and that a few sprinkler heads were cracked. Tom reprogrammed the controller to come on automatically, and double water the dry spot 20 minutes apart. I am looking forward to a much greener back lawn this summer. He also replaced the cracked heads. I had installed (by myself) a drip system for planters on my patio. The timer was not working and there were multiple leaks. Tom and a helper arrived and went right to work. They redid my drip system after determining my timer was broken, and changed out all the heads so the pressure was restored. I had created quite a mess with my DIY installation and the pressure was very low in the last planter in the line. Tom went to the store and got all the replacement parts I needed and installed them. He programmed the timer for me after determining how many gallons my mixed-size planters would need. Tom had to go to the store and purchase parts for me, but charged me "at cost". Something I was glad I did not have to do for myself. I am very pleased with Tom, and Ed in the office. They were honest, polite, and extremely informative. I am so glad I chose to call Tom, and highly recommend him.

They are great. We don’t remember how much we spent on their services. We need to check the bills for that. The overall experience with them was excellent. They are excellent on quality, responsiveness, punctuality and professionalism. We will use their services again in the future if we need to.

Texas Landscape Solutions was found via Angie's list based on high recommendation from other users. We needed an existing DIY Irrigation system updated to a more professional system. TLS installed an 8 zone sprinkler system in front and back yard of our home. The owner of the company was present at all times during the job and his crew was outstanding. They worked very quickly but also very thoroughly. Anytime they had to stop the job because of City Permits or supplies we were well informed. In the end we got a really great price and an outstanding system that will last us for many years. Highly recommend this contractor if you need landscaping done. They work fast and well.

Tom was honest and recommended that we simply water regularly and check later to see if the drought was causing the problems. It ended up being true, and we're glad we didn't pay for sod replacement that would have died anyway. Our grass came back with our help simply watering it. We were impressed that he was honest and didn't take advantage of the situation when another solution could have been a remedy.

We signed on Tom Flaherty and Texas Landscape Solutions to build a water feature for us and are absolutely thrilled with the beautiful end product we received. One of the best aspects of working with Tom and his team is their openness to client input, which stems for a clear understanding that they are there to execute the client's vision. Tom visited with us to ensure he understood our needs and desires, brought by samples, and even accommodated our scheduling needs, but was also flexible enough to accommodate spur of the moment changes as they occurred. More important, he checked back in the immediate days after the feature had been installed to make sure everything is functioning as it should, which was particularly heartening and reassuring. The only critique we have is that we had to follow up on a regular basis to acquire estimates, proposals, schedules, etc. However, Tom had informed us that he was busy with a number of projects at the time - a good thing in this economy in our opinion - in advance. Certainly when the time came to start the project, he ensured that he was immediately available and accessible. Overall, we are very happy with his services and execution, and plan to work with him on future landscaping projects as well.

Tom was very responsive and did an outstanding job. I used to hate looking in the backyard because it looked so plain. I had a landscape architect draft up a design and Texas Landscape Solutions was able to deliver. I love sitting out on the deck looking at their amazing work. The summer of 2011 was San Antonio's worst drought in decades. A couple of plants died and Tom was true to his word in replacing those plants that didn't make it. I would recommend him to all my friends.

I thought the project went well. It took about a month from start to finish. However, they were actually onsite only about 5 or 6 days--the rest of the time was due to scheduling. We were flexible with our schedule and that helped because the project finish might have been tight if we had firm deadlines. So, the lesson here is that it pays to have a flexible schedule. Tom was very patient and went over questions and any concerns that I had. Everyone was very professional and respectful from the bid process to the actual work. I plan to hire them again for additional work at some point in the future. But for now, my wife and I are enjoying the work they did for us very much. Thanks guys!

It did not go well. The cement or sand was not cleaned from the surface of the pavers.

They did a very good job for us. The work was delayed a month due to rain and our own time schedule. They recommended a tree service to remove one cedar tree that allowed a more open and shaded patio. He too was reasonable ($200 to remove an entire tree and haul away). Once they began they were very systematic. They came in one day and cleared the area and each day you could see progress. It took just about 2 weeks. The only downside was they did exactly what we contracted for on the sod. Because some areas of the yard still had Bermuda grass of a different type they estimated and delivered only a certain area. They added more when we pointed out how incomplete it looked. We were very happy and have been meaning to call them back to do some front yard work. Tom and Ed (in the office) communicate well about our needs.

My project this year was to have the ancient overgrown shrubs in the front yard removed and my single car driveway widened for two cars to park. Ed came right out when I called, measured and had the bid available about a week later. The landscaping was put on hold until I could get the drive finished. Ed is very professional, listened to all my input then gave me some new ideas as well. The landscaping was done while I was at work so I did not get to meet Tom and the crew. When I arrived home on Friday instead of the old railroad ties and overgrown hedge (yuk!) I now have a beautiful flowing area of new shrubs, flowers and a few stones perfectly placed. They even filled in the gaps between the new drive and lawn left from the forms of my driveway project. To me that separates a good contractor from the BEST contractor. Excellent job.

From a mowing standpoint, they come every week and they get the lawn done. I am thinking about switching companies.

He was going to give us a bid but he never came back. My neighbor saw him on the same day and has called him a few times, but he hasn?t made it back out yet. He seemed very knowledgeable when he came out. I would not recommend them.

I got a couple of estimates from him. He came out very quickly and gave me an estimate. The estimate was between $5000 and $10,000. He was very personable and very knowledgeable. He has been in business for a long time. Texas Landscape Solutions was recommended to me by another company. They have done all the preliminary things. They did everything that they were supposed to do. The actual work will be done in the spring. My experience with them was very good.

contractor called after realizing that estimate was never received via email. Resent email with estimate and called to confirm that it was received.

Everything was good. The work turned out to be excellent. I would use their services again in the future. I?ve already got a proposal for them, so I?m going to call them back and tell them when I?m ready to go. All the area next to the street is going to be torn up and I?m going to have them put stones on it. We live in a corner house, and I?m going to do all the way around.