MJ Central Texas Septic LLC

Great. I've used them twice and they have provided very good service.

Great. He's now our plumber next time we need one.

We were in a 3 year contract with MJ for maintenance/inspections. They came out and inspected on schedule, sent us the report. Then, a week later, we had an alarm, so called and they came the next day. The tech came and left without speaking with us (unusual, they've always talked to us before when it was an actual issue, not an inspection), so I called him. He explained what he thought was wrong, but that the company had recently decided to stop servicing our brand of septic tank, so they can't fix it. First of all, WHAT? You know what septic system we have, why would you send someone out when you know you can't fix it. Second, why would you not notify the customers you have with this system that you've decided to stop supporting it? They have the type of system on file, it's on the paperwork they printed for each inspection. When my husband called the office, the office manager told him they were basically waiting for our service contract to run out and then they would tell us and not renew it. They told us the reason they could no longer support the system is they've been unable to receive up-to-date training from the brand (Norweco). So I searched for Norweco and called the corporate headquarters in Ohio. I explained our situation. (Remember - we have a red light alarm, and are now under the impression that we must find someone certified by Norweco in order to effectively repair the system. Also going through our heads was that we'd had an aerator replaced by MJ already.) Norweco explained that's not how any of this works. They don't refuse anyone training - they refer them to the local rep that has been licensed as a trainer and distributor for their products. They gave me numbers for two different companies, one in Bexar county and one in Comal county, and were extremely helpful. Next I called the company licensed for Bexar County. I explained the situation. He said he knew of MJ, but that they had never contacted him for parts OR training. At this point I'm freaking out about my aerator. He agreed to come out and figure out what was wrong with the unit. While here, he pulled pretty much everything apart. First - he pulled out some pieces that he said should be fairly clean if the unit was just serviced a week previous. They were filthy. Second, the aerator was aftermarket. It'll "work fine", but doesn't fit perfectly, and it turned out the problem that we had is related to it shaking back and forth in the fittings because it's not made for them. Also, the plug for the aerator was facing up, which means rain water was collecting in the plug housing. This doesn't speak to them installing incorrectly, just carelessness on their part to not make sure it was facing down so there was no possibility of shorting out. After a facebook PSA in our neighborhood facebook group that the company no longer services these units, several calls and texts, MJ did refund the remainder of the contract. This is what I want known: I have no issue with MJ deciding as a company to stop supporting these units. The issue I have is that they decided to keep their customers in the dark. Lack of transparency in business is completely unacceptable. As an aside, while all this was going on, my father was literally in his last hours after a 2 year battle with terminal cancer. I explained this to the owner, and she was kind. But then proceeded to call my husband twice, and send him multiple emails until he got on the phone with her. Her goal was simply to get that facebook post down immediately, nothing else. I found it distasteful.

I spoke with Joe about the problems I was having with my septic tank and he offered to come by the following day to look at the system. He gave me a two hour window when he would arrive and did not show. I did not get a phone call until about two hours past the window when I was told by a lady from the office that he had gotten caught up in an emergency and hadn't been able to make keep the appointment. Totally understandable. She said he would be by later in the week and he did come by a couple of days later. He was here only a couple of minutes, took some pictures of the yard, and texted me that he would send me an estimate (for what he didn't say but I assume it was for a new system) after the weekend as he was going out of town. I told him I would like to discuss options before simply replacing my traditional system and Joe assured my he would call to discuss options and his recommendation the following Tuesday. I never heard from him again, nor did I receive an estimate. This all worked to my advantage ultimately because it prompted me to find another company who subsequently fixed the problem without replacing my system.

Great, Friendly, Courteous and On Time.

Leonard the technician was very professional. He was at my location at 8:00A.M. Job was done within an hour or so. The price for the job was reasonable. I will call on them again. Thank You J.B. Wastewater Maintenance Providers for a job well done.

Talked to Stephanie at MJ and she scheduled for a Monday. They could not keep the appointment because of a unexpected time the prior job took. They sent someone to find the tank on Tuesday, and then pumped it on Wednesday. The fee for finding the tank was added to the pump charge. They applied my Angie’s List discount. They keep me informed and did the job required. They were courteous and apologize for the delays.

MJ Septic has the WORST customer service I have ever experienced. Their field employees are competent, but they won't ring your doorbell to let you know as they are coming or going (they do call the day prior...which is nice, but it's common courtesy to announce yourself upon arrival/departure). My main problem is with their office staff. The person 'Jennifer' who answers the phones is the very rude. Her un-professionalism is out of control. I just tried to cancel my service with MJ Septic and she kept sending me to a line that no one picked up and didn't allow for voicemail messages. I called twice with the same results, then when I tried a third time, she must have blocked my number or something because the call wouldn't go through. I simply wanted her to take a message -- you would think that would be nothing out of the normal. Very, very rude person. I remember talking to her previously about a problem I had with my septic tank and she was very condescending and arrogant. I asked her if someone could come out to help fix a line that got broken during a construction project and she basically scolded me about how the equipment shouldn't have gone over the pipes. I wasn't trying to have MJ Septic fix the problem for free or anything...I was simply trying to get them to come out to fix it. I have no idea how they stay in business with customer-facing employees that have such an attitude. Absolutely worst experience. I highly do NOT recommend this company. Additionally, they are very over-priced.

Thanks to MJ Septics honesty and integrity they saved me hundreds of dollars by finding the cause of my septic issue. I was prepared to pay hundreds of dollars for what I thought was the issue but it turned out to be a simple fix. Thank you very much MJ Septic, you have a customer for life.

WELL! Serviceman was polite, and professional. He had a full tank, and had to return to complete the second septic tank. One tank was not covered completely, so we did it to prevent a hole in the yard.

My interactions with this company have been great! I was in new home with a septic system and knew nothing about having a septic tank. One evening, I saw the red light blinking on the tank and was concerned. I looked on the internet and saw this company's website and the website explained that the red light would need to be checked but it was not an emergency. This was good news - not an emergency. I called the company and left a message (it was a weekend). I was called back early Monday morning and an appointment was set up. I shared that I was new to septic tanks and knew nothing about them. The lady who I spoke said that she would tell the technician to give me a walk through on my septic tank. Hector, the technician, was great. As he looked at the septic tank, he explained to me what he was doing and answered all the questions that I had. A small part needed to be replaced and he was able to make the replacement right away! Hector also showed me how to replace the chlorine pellets. Thanks to Hector, I learned about the need for chlorine pellets and I am able to place them in the septic! Jennifer who I talked with on the phone was also helpful with questions that I had. She spent time with me on the phone and was helpful and most pleasant. All in all, I am glad that I found this company. All aspects in dealing with this company have been great!!

I hire a company in Angie?s List magazine. They were very efficient. I think they?re supposed to come out every 3 months and they supposed to come out in January, it?s quarterly. They had me do a contract and I chose a 3-year contract because I?m not into fixing septic tanks. I do all kinds of things, but not septic tanks. What happened is that the red light came on and they were an indication that there was something going on. I had noticed that the air hose was cut by the new gardener. They helped me out and that was good. I would say the prices are comparable with the charge we paid earlier when our house was built. They all charge about the same. It was reasonably When I mentioned that I was a member of Angie?s List they discounted a number amount. I don?t know if it was $50 or $20. It was a fair price. I just compared the price with 2 others that I?ve had before and theirs was just fine. They came in a very timely manner. I had to leave to take a grand-daughters to an Irish dance and the man came here and waited here for me to come here to do the service. He didn?t get here in the time frame that he said. When I called the office, the lady had forgotten to tell him to come in the morning. I can forgive things like that. He waited for me, so that was good. He was very professional. He was very friendly, he was nice to my daughter?s dogs, ?oh, I like dogs.?

Everything went smoothly. The tech did forget a certain tool he needed but he let me know he was going to meet another tech and get it from him. I did get a senior citizen discount

GREAT! HUGE TRUCK! WITH PLENTY OF HOSE TO REACH THE BACKYARD.

We have a two year warranty with them. They were outstanding. It was a nasty job and he was pleasant as can be and worked so hard. We were quite impressed with he work that was done.

Was late due to being sent on "an emergency call". Did not cause me a problem.

They were prompt and did a good job pumping out both of my tanks.

Excellent customer service and the work was performed quickly and in expert fashion. We utilize them for our septic maintenance as well as all repair services. We will continue to use them as they know how to treat and retain customers!

Advised us of current condition and when we should plan on having it pumped.

Great. They had to locate the cover first. Well done!

not good at all no service was provided

As agreed when I made appointment driver would call before arriving. Driver (Alex) called and was actually early. Alex was very professional, set up, pumped the septic tank, and was gone in no time. Would use again and recommend to anyone.

I contacted MJ Central Texas Septic based on their high rating from Angielist subscribers. I called them on Wednesday 4/20 to schedule service and they were able to schedule my appointment for the next day. They showed up on time and pumped the septic tank as requested. I thought the price was a little high compared to my last pump out, but that was 5 -6 years ago. Perhaps the increase was appropriate given the price of diesel to run the truck and general inflation. I would definitely use them again.

Call to request service. Talked to "Joe", he stated that he could come to the place next day and just to text him the job site address. I tried to ask a little more info about the meeting appointment but "Joe" hanged up the phone. Upon further reeding of the reviews at Angieslist. It seems that this is a repeated behavior. Seems that this "Joe" has interpersonal relation issues and is rude. Samantha tries to cover for his bad reviews on the web. And the one that makes good jobs is a "Hector". It seems that you have to be lucky to bypass this "Joe" individual to have a good experience with this company.

Appointment arranged through Joe Perez, owner. The technician, Hector, arrived as scheduled and promptly began his setup to pump out my septic tank. Hector was very knowledgeable and friendly while he went about his business. The whole process took about an hour and given the nasty aspect of cleaning a septic tank, I really appreciated MJ Septic for their service.