Mission Overhead Garage Door Service

The service technician was on time, professional and very pleasant to speak with. He totally understood that I was under a time constraint and needed to have my garage door repaired. He explained what the problem was while trouble shooting for any other issues. He was in and out quickly so I could get on with my day. I appreciate that he did not try to upsell me on things I did not need. He was a lifesaver.

First, they were a no-show after I took vacation time to be there. After rescheduling and taking off a 2nd day of vacation to be there, he showed up and he refused to install the brand of garage door opener I purchased. He never told me there were limits to the brands he would install. Also, the only brand he installs is Chamberlain which is cheap and lightweight. So it appears that is out of laziness. The one I purchased is heavy duty and sturdy. Also, he was extremely rude and disrespectful to women. Very unprofessional and made comments such as "I knew this house would be problems because when I talked to your husband he wouldn't make decisions without you. He must be afraid of you." The list goes on for all the rude and obnoxious things he said. He also took pictures of my personal belongings in my garage without my permission as well. I do not trust him, and would never hire him again based on his unreliability and unprofessionalism.

unknown

They went and installed the door and everything was perfect at the beginning, however a 2 months went by and the door started shifting to one side. I called them and they said they will call me back and they never did, I called them again and they said they will return my phone call in 30 minutes and they never did, now they don't answer my phone calls. According to them this door has a 3 year warranty, yeah right.

Called company at 9:50 a.m. Friday and the work was completed on the same morning at 10:30 a.m. Courteous and professional workman.

It went great. Service person was on time. Pleasant and professional. Talked through the process of troubleshooting the problem, starting out by eliminating the most expensive replacement parts (the sensors). He operated the door and observed the problem and proceeded to evaluate and formulate the solution. He took about 20 minutes and saw what need to be done. It was a good experience to feel confident that this company was in integrity about the price. I did not know what I needed since I had read the manual on adjusting the door and tried serval times unsuccessfully. The $60.00 charge came as a total surprise. I paid an additional $10.00 for a can of lubricant specifically for Garage Doors. The service person also proceeded to show me the areas on my other (single door) door that I should lubricate and suggested the intervals for lubricating both on an ongoing basis to maintain the doors properly. I am very satisfied and highly recommend this company. Doug Small San Antonio, TX

We hired this company to replace our garage door. He and his worker showed up early, and they were done in less than an hour. Our door looks great and the opener has never worked better. We are very happy that we chose this company to replace our garage door and if we ever need anymore garage door work done, we will certainly choose this company again in the future. They were very professional and they returned our call for an estimate very quickly as well.