Maintenance Pro

job was expected to take approx 2wks to a month. We needed to move some items in the home so it delayed completion a bit but It took until well past 2 months before we had to let then go. It started out fine but then after I had a disagreement about the estimate with the manager, KD, things started going down hill. He would no longer take or return my calls to discuss issues. His guys did a great job on the home for most of it but had a huge problem with cracking of the patchwork they did on the ceilings and wall. I consulted with 3 other contractors and they all said the same thing, that the texture and mud was too thin and it was too cold for it to set properly. There was no evidence of shifting of the home whatsoever as they claimed. As things progressed the manager (who verbally described their job much more detailed than how they wrote it down) failed to do the complete job they verbally said they would do. They said all they have to do is what was in writing and anything else would have to be put in a new contract and charged for. We also agreed to 1/3 down, 1/3 in the middle, and 1/3 when done but wanted final payment prior to completion because he feared (based on nothing what so ever) I wouldn't pay him. I wouldn't pay him before completion because I feared he wouldn't complete the job based on his discussions with the one who referred him and based on the fact the manager wouldn't communicate any longer with me directly and then emailing all they would do was what was in written and nothing verbally would be honored any longer. That being said I told the one who referred them to me to let them go out I would. We hired some other company to complete the job and they did it right the first time and in a fraction of time and expense. It's a shame there wasn't better communication because for the most part the job they did was good they just needed to be much more clear as to the terms and scope on their agreement as well as the manager being a bit more professional (be able to discussed situations that may cause disagreements) and things would have worked out.