M & M COMFORT CONTROL AIR CONDITIONING & HEATING

Road raging d****** going to cause an accident. Brake checking people on a main corridor high through downtown San Antonio. With your company logos all over your truck. You’re a complete idiot. No wonder you have so many bad reviews on every single website

Beware of this company. They are a nightmare to deal with. This air conditioning company was sent out to a rental home of mine to diagnose why the air conditioner would not come on. First of all they were contacted on Sunday morning, but said they would not even look at their schedule until Monday. I told them to please put the house on the schedule as soon as possible due to the high outside temperature and that there was a young child and infant in the home. They did not get them on the schedule until Tuesday. That was not even the issue. Once they arrived on Tuesday, they determined the motor was out. Ok great. You would think that they would send the diagnostic directly over to the home warranty company so they could get authorization for the work. I called home warranty company on Wednesday to ask if authorization had been given. They had not even received the diagnostic yet. I called M&M Comfort Control asking them to please submit the diagnostic so I could get the air working for my renters. They gave me excuses of why it was not done. Then my renter called them and they told her they had already submitted the diagnostic and the problem was the home warranty company. This was not the case. I had been on the phone earlier when home warranty company contacted them asking for the diagnostic. During this time I would call the air conditioning company asking for an update and would get no response. To make a long story short it took 6 days to get this motor installed. They were also suppose to install a new blade due to the motor going out because of an unbalanced blade. Of course they showed up without the blade. They told me I could wait for new blade and then they would install the new motor or they could rebalance the old blade and install motor. This was after 6 days of sweltering heat waiting. Are you kidding me??? Get the motor installed so my renter can have cool air for her babies. You bet your bottom dollar I will be calling the warranty company and let them know they did not put on that blade.

Nest Thermostat Stolen by M&M A/C company. Last Friday, June 3rd, we called our home warranty company to request an A/C repair company be sent to diagnose and fix our upstairs unit. They sent M & M Comfort Control Air Conditioning & Heating. Guy #1 said that he needed to order a part and it would be in by the next day. He said that the Nest thermostat was just not working because the power to the A/C unit was shut off. Over the weekend my husband removed the upstairs thermostat and installed it downstairs to ensure that it was working. It was, so he installed it back upstairs. Guy #1 and Guy #2 finally returned today, Wednesday, the 8th with the part. They came in without saying hello. They proceeded to climb the stairs and I asked if they would remove their shoes. Guy #1, who was already half-way up the staircase, turned around, gave me an "are you kidding me look", removed his shoes and left them on the stairs. Guy #2 climbed the stairs with his shoes on to retrieve Guy #1's shoes. After about 10-15 minutes, Guy #1 exits the house and Guy #2 stops in our foyer to inform me that they have finished. I ask him to explain what they did. He says something like "We replaced the part, removed some switches and replaced the thermostat". I insist that he elaborate and explain what emergency switches were removed. I had him talk to my husband on the phone to explain as well. I assumed they had rewired the thermostat. No one had ever mentioned replacing it! Guy #2 exits. I climb the stairs to check on the kids. I notice the "new" thermostat. I look around for the "broken Nest thermostat". It's gone. I run downstairs to try to stop the guys from leaving. They were already gone. I call my husband and he calls the A/C company. Person on phone says they took it because it was trash and needed to be discarded. My husband insists they bring it back and they do. Seriously! A mint condition Nest thermostat is trash? Nice try M & M. Luckily we called and asked them to return it before enough time had passed where they could claim it had been "thrown away". I have had many, many contractors and workers in my house over the past 2 years and never have I been stolen from and disrespected so much. Please beware of this company!!

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