Lone Star Roofing & Construction Inc

- A great company with individuals who care about the work being done.- Weather was the only thing that stopped their work. When the weather was good, they were timely and professional. - They were available using email or the phone. This company is Lone Star Roofing and Construction. Do not get them confused with Lone Star Roofing. The only 2 things we would have done differently were: 1) For what we spent on the back porch -- we should have spent a little bit more, or somehow given more thought, to have a lovely back porch instead of a rather plain, although quite sound, back porch roof. 2) Eric said that his mom painted the underside of her roof light blue and she no longer gets wasp nests. He told us this info after Phillip and his crew had done the completely new outside paint job. We would have liked the info prior to the work being done so we could have duplicated his mom's success. They have come back to wash the roof one time. They have done an inspection 1 time and found all things good. Eric came back to the house to do a small job for us and he did a find job. We are very happy to have worked with them and refer them with high marks.

It was pretty evident that the representative didn't want to be here. Just based on my description, not even putting eyes on the potential problem. - I was told that a roof vent owuld have to be replaced and was quoted "at least $300." He then very reluctantly looked at the area in question from at least 10-15 feet away, took a couple of photographs and said he'd e-mail me a quote for repair by the next day. Never recieved the quote and never heard from the rep again.

I called him and he was the first to come out. I was very impressed with him. He said he was going to mail me an estaminet but he has not done it yet. It has been three weeks since he was here. He did call a week ago and said it was in the mail. I will not pursue this company.

They did a great job. They cleaned up after themselves. They were very professional. The price that they charged me wasn't any higher than their bid. They started when they said that they would and finished up when they said that they would. When I first used them in 2010, they came out the very next day after I called them. The office staff is wonderful.

Lone-star came and repaired the tin roof had a little bit of problems with it but they kept coming back till it was fixed.

They did a very good job. We have no complaints. The only minor problem was that the roof tiles didn't quite match.

..Wow, start to finish... ok lets see, i called they were out the next day checking out the damage.. Brad Hayworth emailed me that night about the work needed to be done, and the price... you have to wait 2 days to see if i would change my mind... of course i did not.. Brad was calling me each day to let me know how things were going. They were to start work on Friday , but it was raining, and then i got sick so i ask them to wait till i was better... we decided to wait till after Christmas, which was ok with me... Brad called me on Tuesday after Christmas and said they would deliver on Wednesday and yes they were here right when he said they would... the next morning the crew was here bright and early, and began work......... they worked till about 6 and finished everything... it is beautiful and the work they did was perfect, i was very happy... these are really nice people, i would recommend them to anyone that wants workers that are polite and friendly.. oh and the clean up was out of this world, every little bit was picked up and they went over the yard with the magnetic machine to get all the nails..... things they moved were put back in place , no trees or bushes were damaged at all.. i am needless to say very very pleased with this company and especially Brad Hayworth... I will tell all my friends about this wonderful company.... would use them again if i had to.. just hope i don't, but you never know about Texas weather and the hail and wind Martha Miller

Following the series of days with over 100 degree Texas heat, the EPDM over this portion of the roof cracked and separated. When it finally rained we had a gully-washer in our hallway. Those I spoke to on the phone from Lone Star Roofing were professional, polite and very helpful. They accommodated my awkward schedule and the estimator showed up on time (actually a bit early, but he called and with my permission started without me). By the time I arrived he had already measured everything and had a suggestion. He offered a couple of alternatives to the EPDM and made his recommendation. He emailed the proposal exactly when he said he would. It was thorough and very professional. After a few days I faxed the agreement back and they called right away to set up the work. We arranged to have the work done while I was out of town. When I returned I couldn't even tell that they had been there, except the roof was fixed. Follow-up inspector showed up when they said he would. He was courteous and professional. He also obviously knew his stuff. He took my concerns seriously (it was slightly different than I expected, but exactly as they described in their proposal), made note of my questions about what things looked like when they pulled the roof off (no moisture or mold underneath.) They also called back to address my concerns and satisfied me that the material was significantly more substantial than I thought. I wouldn't hesitate to hire these folks again. First rate all around!

They were very efficient, quick and did an excellent job.

Excellent ! think the notes under services performed describes it all.. also Debbie , in the office was very helpful and understanding.

They were very responsive, and the work was completed within one week of my initial phone call. They did a very good job, and the clean up was excellent.

After waiting for 3 weeks for my appointment day, Eric showed up promptly and even early. I was impressed. After looking at all the areas and taking measurements he went back to his truck to work up an estimate. After about 20 minutes he said he sent the estimate via email to my email account. He left and I checked my email account. There was no email. I called him immediately and told him there was no email and he said he would check his outbox. 24 hours later and no estimate. I then called the office and explained the situation. She confirmed my email address and said she would send it. It is now October 24th and no estimate. Unfortunately, I can not recommend this company based on my experience.

Estimator came 4/27/10, Indicated a quote would be faxed in about 1 week. 5/27/10 received 6 page (excluding photos) faxed quote after reminding Lone Star office. 6/9/10 quote signed after discussion with estimator. No start date given. 7/19/10, foreman came to make materials list. 7/26/10 work began and took 2-1/2 days. Workmen were very professional. However, repair of the fascia that was torn when a raccoon got into our attic, and was the reason prompting us to have the roof repaired, was not on their work order ! Permission to make the repair was promptly given from office. Workmen cleaned up area well.

Overall the experience with Lone Star Roofing and Construction was great! 1- We started reading about the energy star reflective roof coatings 10 years ago (they are applied in S. CA, AZ and FL) but could find no one in San Antonio to apply one to our roof because Texas building commission was not allowing them. The coating is applied to your old roof; thus not only extending its life but also keeping it out of the landfill. June 2009, we found LSRand C, after we started looking again to coat the roof, after 2 events happened: 1) We heard a speech by Sec. of the Energy Steven Chu in which he suggested to people to paint their roofs white to save energy and 2) We had a shingle loosen from our roof. LSRand C found someone to warrant their work by October, 2009. They chose our coating and immediately started working on our new roof. The material must be applied to a dry roof over 55 degrees in temperature. Work had to be delayed because after 2 years of heat and drought, San Antonio had a cold, rainy fall and winter. Whenever weather permitted, LSRand C showed up to work. Even if for only a few hours – LSRand C worked as weather permitted. The 1st coat was applied and protected the roof and the siding from further water damage. The job was done by March 2010. IT was not a hardship to wait. The work was done as was possible. Eric or Al would be on the property as needed to oversee work or to talk with us as homeowners. 2- Shawn diagnosed the water damage, again missed by our inspector, and suggested the easiest, most effective and cheapest repair would be to use the same roof coating on the siding of our home. 3- When the tree fell on our roof, we emailed Charlene and within hours Armando patched the roof until the insurance could decide whether or not they would pay for it. Eric tried to get them to pay. Kemper insurance said they would not pay because it was an “act of god”. We just wanted the roof repaired. So we “self paid” for the repairs. 4- The Patio roof had a leak and they were on the repairs the next day, as warranty work. 5- We found that emailing with Charlene at their office was the most efficient and expedient way to get results for scheduling or answers to questions. 6- Charlene and Eric plan routine 2x year cleaning for the roof, similar to 2x year air conditioner maintenance. 7- The white coating did not stain during the oak pollen deluge in the spring. The green mostly cleared during the rains. 8- We hope this information helps you and you choose them to apply the reflective roof coating to your existing roof!

We started out with a different roofing company, and although they were very courteous and professional, they could not find the source of the leak. We were then directed to Lone Star Roofing and Construction. I actually had some trouble scheduling the initial visit as they were booked until the following week, and they subsequently had to reschedule for the next week after that. They did come out on time, and Eric got to work straightaway. The total time he was working was about an hour, and he was able to identify a couple of the potential leak areas and treat them conservatively. He also provided a quote if we end up needing to do the extensive rework around the chimney. Eric explained the structure of the roof at that area and made it easy to understand the issues involved. All in all it was a pleasant experience.

The company gave me an estimate of the cost, and the job was done timely and professionally on time. Also cleaned up the area after completion.

Workers did excellent work and were very professional.

The job was completed in a timely manner. The clean up was very good upon completion. The field supervisor, Al, spent over an hour checking the work and clean up. We'll also have them re-roof the garage and back carport when the weather is better.

I never received an estimate. I had to call. They told me that we had an installation date. They told me that we were going to get a temporary solution until the roofers could get out here. I was told that the estimator wasn't back in his office in over a week since he had been to my home.

They did an excellent work, but, they were very unresponsive and that was frustrating. We would not use them again. We even had problems with getting the people to answer the phone. Some of the workers could not even understand English, but, when we complained to the owners that there was no one there to oversee when they only spoke Spanish; the owner told us that the workers did speak English, but, they had been told by the owner not to answer any questions. However, they had very good price because we had several quotes and they gave me the best one.

They were professional and gave the estimate but I haven't had the work done yet.

They were very attentive and answered all my questions. I have had some trouble with the ridge bent coming up they came right out to repair it but I'm going to have to call them out again because the ridge bent is still coming up. The work crew arrived on time and finished on time. They didn't clean up very well during the job but at the end of the job they cleaned up very nicely.

Shawn DeCento, the Owner and General Manager, handled my job personally and was very responsive and professional. With a number of skills required to do all the work, he integrated the tasks and produced the finished product. When the shingles started to show problems, Shawn represented me with the manufacturer warranty and re-roofed the house without delay.

I thought they were over long in responding to my initial interested in them. I also thought the job took longer expected. Their office was good as well as the quality of their work. Since I have a warranty under them, they will be my first contact but I would also shop around for additional estimates as well.

It's been five weeks and I have never heard back from them. I followed up finally with a call and I still haven't heard back. I do not expect to hear from him.