Locke Service Company

Shawn came out when my system wouldn't get any cooler than 75 degrees and was able to specifically find a slow leak in the outside unit. Shawn took the time to educate me with all the facts I needed (didn't try to sell me) in order to help me decide that I needed a new heat pump outside and new air handler inside. Shawn then assisted me in picking out the best system for my house and completed the work in a day. I couldn't be happier with the service and responsiveness along with the comfort that I truly purchased the best system for my needs.

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Came home and the Temperature was 10 degrees above the setting on the thermostat. Called Locke Service Co. and they came out at 4 p.m. diagnosed the problem, replaced the part. We were up and running with an hour of the tech getting to our house. Great job, professional, and efficient.

The technican came out first thing in the morning and was done before noon. There was no mess left. Very well done.

We just got home from being out of town for 5 days and our upstairs unit quit cooling. All of our bedrooms are upstairs and I called Locke Service Company at 7pm. They came within one hour and had to order a new fan motor part. They replaced it and had it cooling again by 9am the next morning. I was very pleased with their prompt and professional service and will definitely call them again in the future. Great service at a reasonable price!

We had a technician out to look at our system as it suddenly stopped cooling the house efficiently. The unit would run all day long to maintain a temperature of 80 degrees, despite the thermostat being set at 78. Locke Service Co. was sent out by my home warranty company. When the technician arrived, you could tell her was annoyed to be on the service call. He spent about 10 minutes on the unit, came back to me and advised that it was slightly low on freon and that he put a little in and I would just have to wait until tomorrow to see if it works. I asked several questions, most of which were left unanswered as he would beat around the bush a lot. I could tell by the way he was acting that he knew he was blowing smoke. He left the attic and garage door open and left without confirming that what he did truly corrected the problem. As expected, his $60 solution was pointless as the system is just as bad now as it was when he arrived. I would not recommend this company to even an enemy. Total waste of money.

Perfect - would definatley use Locke Service Co in the future.

They were very courteous and prompt. I would use them again.

The entire experience was horrible. I lost over 2 days of work (at least 4 separate visits) and the problem was never resolved. I spent over 2 weeks without A/C in a house that was 90º+. The last time Locke was at my house, the technicians asked for a new A/C filter. After they changed the filter, they proceeded to install a pipe directly in front of the filter door so that I couldn't access the filters to change them any longer. But by far the worst part of the whole experience was the customer service. The person who scheduled the appointments was rude, raised his voice, spoke over me, and cut me off when I was speaking. I couldn't even ask a simple question without him getting defensive. He never returned a call. The only time he called me was to schedule the initial appointment. I always had to call to find out if the latest part had arrived. And simply calling him was a chore since I never knew how I was going to be treated. Maybe this type of behavior is acceptable in other parts of the country but not here in Texas. Please do yourself a favor and do not use this company. Find a company that appreciates your business and actually makes the repairs in a timely manner. The company that finally made the repairs arrived at my house 45 mins after my initial call...fixed the problem in less than 2 hours....provided energy-efficiency tips...and followed up the next day with a call to make sure that I was satisfied with the work. AND THAT IS HOW A/C REPAIR IS DONE!

Less than 8 weeks after the work was done, my air conditioning unit has again frozen. The new service company being assigned was unable to come on the first day I requested, so I contacted Locke. They are unwilling to send someone out today to service the unit, even though had they done a complete job 8 weeks ago, I would not be in this position.

This service was arranged through AHS home warranty. Call was set up for next day service, and an appt. was made for the time. Service tech showed up on time and had the problem identified and repaired in minutes.

I was fearful that during one of the hottest weeks in August I would not be able to get prompt service. Especially since this was a AHS Home Warranty covered repair. I'm pleased to say we did get prompt service; completed in time to still have our our out of town guests visit. I feel for those poor installers up in the attic at such extreme temperatures, but they were troopers. The installation went well. The Installers/Technicians were knowledgeable and professional. The unit works better than ever. I have an issue with the extra AHS Warranty non covered charges, but that is not the contractor's fault. I will use them again.

The answering service was quite rude and the service company itself was unavailable by phone when both my home warranty company and I tried to reach them, which was during business hours. My home warranty company finally had to assign another company to the job.

They were extremely good. Myke was very friendly, professional and on time! He thoroughly explained the process and gave his professional suggestions for the replacement units. He answered all of our many questions. They fit us into their schedule in one day even though they were booked solid. Good service, good price, quality products.

Locke Service Company did an excellent job fixing the other company's mistake. They came quickly after our call. They drove a company truck with all the necessary tools to do the job. We have had no other problems since they did the work. The servicemen were friendly and helpful.