A small design-construct firm to work closely with homeowners to provide a higher caliber of gardens for their serenity. With only 5 employees we pride ourselves on acquiring your referrals. Mention Angie's List and receive $100.00 off your design fee. We travel to you.
Business highlights
56 years of trusted experience
Emergency Services Offered
Services we offer
After consultation we design gardens to customers lifestyle; outdoor living spaces, fountains, hardscapes, flagstone patios and walks, complete plantings, fireplaces, kitchens, with carpentry from fences to remodels.
Company led by Keith Creel paid to build retaining wall (26" tall) and flagstone walkway. Material and delivery were supplied by me according to advise of Keith. I will list all critical mistake made by the company: 1. Start of work was delayed for 2 weeks on day-to-day bases. Sort of: "Sorry tomorrow, not tomorrow and so on". 2. Advise on amounts of material was completely wrong. Twice more flagstones, twice less stones for wall, 30% more pebbles, separate delivery of compactable gravel (additional cost). It is left on my drive way after work. Basically total mess that cost at least $800 in overpaid money and clean-up. 3. Retaining wall does not have compactable gravel as basement. This is a cardinal mistake. 4. Retaining wall does not have drainage. Basically, I have redone retaining wall myself; fixing all their mistakes. 5. Walkway bases should contain anti-weed fabric. It does not. 6. Compactable gravel should be deeper for stability. It is only 2". Twice less. 7. Therefore, walkway stones moved all over place. Needed again my fixing. However, it is temporary, since it is build wrong way. 8. Between flagstones filling was huge (1.5") pebbles, which are becoming lose when you walk on them. This design was advise again by Keith as a most appropriate. Basically, he does not know what types of filling between stones out there. As a result, it is very unpleasant to use this walkway. All-in-all, no punctuality, lousy job, cutting corners all the time, relying on naivety of customers, probably does not know contemporary methods for building masonry structures, deliberate over-ordering flagstone to cherry-pick them and make his job easy. I have got impression that he knows exactly with which customer to behave this way.
Description of Work: He built a retaining wall and walk way from the driveway to our front door.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$3,000
Response from Keith Creel's Garden Concepts
This client’s complaints were vocalized stating his description was due to his poor English. Pictures are good communicators a copy of his sketch is included. This matter is closed. My best to this client and his family.
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Service Categories
Pavers and Hardscaping,
Masonry,
Landscaping - Lighting,
Landscaping - Lakefront,
Mulch and Topsoil,
Landscaping
FAQ
Keith Creel's Garden Concepts is currently rated 1 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 5:00 AM
No, Keith Creel's Garden Concepts does not offer free project estimates.
No, Keith Creel's Garden Concepts does not offer eco-friendly accreditations.
No, Keith Creel's Garden Concepts does not offer a senior discount.
Yes, Keith Creel's Garden Concepts offers emergency services.
Yes, Keith Creel's Garden Concepts offers warranties.
Keith Creel's Garden Concepts offers the following services: After consultation we design gardens to customers lifestyle; outdoor living spaces, fountains, hardscapes, flagstone patios and walks, complete plantings, fireplaces, kitchens, with carpentry from fences to remodels.