Kase Heating & Air Inc

The service man, Jay, was very polite, efficient, and showed up at the appointment time. He was neat and did not leave any mess. He found a minor issue with the system which he was able to correct on the same visit. I was extremely pleased with the service man and my experience with this company.

I contacted Kase Heaating and Air, the morning of Tuesday, June 24th hoping to get on the schedule sometime later on in the week, I explained that I had been noticing for the last several days that the house had not, been as cool as usual, causing us to lower the temperature more then usual by late after noon. Then on Sunday by noon if was blowing hot air! I called and spoke to 3 companies on Monday and no one could come out until the end of the week, after I begged one company to please put me on there list. After two nights of sleeping with out AC. I decided to get on the phone again Tuesday Morning, and try a company that a friend of mine told me about, I contacted them and was greeted by a very friendly person. I explained to her what was going on and that I could not sleep for the past two nights, and told her I had made an appointment with some other company that was coming out on Friday, but was not sure I could wait. she explained that there schedule was full for today but she would transfer me to her manager to see if she could maybe help me. a minute later, the Manager came on the phone and asked questions to find out what was going on with my AC. I explained the whole thing, them once I was done the manager, shocked me. not only had she made a suggestion of what was going on, she offered to come out later on that same day, if her tech could come out late that evening! sure i said thinking of a emergency service fee. but wanting a cool house I agreed. I was put on hold while the Manager contacted the closest tech in my area. she returned to the phone about 5 minutes later, and confirmed that he would show up between 5-7pm. i agreed it would be fine, then asked about the service fee being extra, to my surprise the Manager said they did not charge extra for same day service, even in, an emergency such as this. After chatting with her a bit I found out that she was the owner of the company. It was about 5:15 pm when Jay showed up at my door to investigate the issue, he was very professional and knowledgeable, he took care not to make a mess in the house which my wife really appreciated. and took time to answer my questions. with in 40 minutes Jay had our system freezing in no time. A BIG SHOUT OUT to a professional company with old school values (customers needs first) and today's tech-knowledge! Way to go Guys thanks so much for all you work. DW