Ruben and his team did an amazing job!! Everything went smoothly from start to finish!! Jason and Justin installed and we're nothing but true professionals!!! If I could I would give them a 10 star rating!! Select Ruben and his team now!!
Description of Work: Hardwood flooring install
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Erika G.
04/2021
5.0
flooring contractor, hardwood floor
+ 0 more
Reuben and his team were fantastic! They have a fast level of responsiveness, and were extremely helpful in making sure we had all of the measurements of the home done quickly, and ordered the right flooring materials. Reuben was flexible in scheduling us in last minute to get the project done as fast as possible - and it only took them 3 days to remove flooring and install new flooring for the entire home! (about 1600 sq. ft.) They were professional and moved fast, but most importantly did not sacrifice on quality of work. When I threw them a curveball to host an open house on the last day, they were willing to stay late to get as much done as possible in time for the open house, and then remained focused and professional while guests were touring the property. Would highly recommend and can't wait to hire them again for our next home project!
Description of Work: Flooring installation throughout the entire house
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$4,060
Steve S.
01/2021
5.0
carpet installation, flooring contractor
+ 0 more
We enjoyed working with Reuben because he was professional and personable, always quick to respond to texts and phone calls and his estimate was reasonable. His crew, Jason and Justin, were amazing - they were great guys and never stopped working from the minute they arrived until they left each day. They stayed on the job and finished it within a reasonable time and their work was excellent. Highly recommend this company!
Description of Work: Installation of new flooring
Rating Category
Rating out of 5
Yes, I recommend this pro
Shelby M.
12/2020
5.0
carpet installation, flooring contractor
+ 0 more
J & M were spectacular. Reuben is exceptional, honest and thorough. As soon as I met him I knew the job would be done right and at a fair price. I could not be happier!
Description of Work: Replaced water damaged subfloor
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ashleigh T.
07/2020
1.0
ceramic tile
+ -1 more
Began well, was to be one day job. ..Installing kitchen subway tile backsplash. Sent another employee out 3 days later to finish grout work and he left the kitchen in a complete disaster of a mess! Cracked tiles, grout smeared all over walls, cabinets, blinds, granite and new kitchen hardware. Contacted owner and was told this would be taken care of...after calls and texts over last 2 days have not received a reply (unfortunately I paid them cash at end of first day when job seemed to be “almost” done...lesson learned)!! Feel very taken advantage of and aggravated!!! 😡
Description of Work: No, kitchen backsplash was not finished properly
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$500
Response from J & M Floor Installations Inc
This was an unfortunate episode that I have tried to remedy several times. Customer has an extremely tight schedule (usually a window of 1.5 hours) which has made it very difficult to coordinate a mutually acceptable time to complete the project. I offered her Saturday to fix but she has never responded. That offer is still outstanding! She was advised early on about the glass tile and the chips that occur when cutting glass. The situation is further compounded by the dark grout color that went behind the glass and shows up as a jagged edge under the tile. I cannot fix that which I cannot have access to. If you look at all other reviews, you will see that this is not the level of workmanship that we provide! This customer has made it a challenge to remedy!
Kim G.
02/2020
5.0
flooring contractor
+ -1 more
It was a pleasure working with Reuben and his crew. The two gentlemen that installed my floor did a fantastic job, very professional. I will definitely hire them again
Description of Work: Laminate Floor Installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Larrylee W.
12/2019
5.0
flooring contractor
+ -1 more
Ruben's employees arrived on time for both days and got right to work upon arrival. They were very careful with all of my furniture that needed to be moved and were professional the entire time. Would highly recommend them for any flooring project you are looking to have done.
Description of Work: I needed 1200 sq ft of Luxury Vinyl Plank installed and the carpet removed.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,400
Stephanie C.
08/2019
5.0
flooring contractor, hardwood floor
+ 0 more
Rueben and his guys were awesome! I had a very strict timeline to get my floors done when we closed on our home and he got it done. The day we closed he came out and gave us a estimate and even helped us out with our water softner because he had one and it was our first. He responded to calls right away. When i showed up to the house his worker gave us the run down of how the project was going and was very transparent. The clean up was amazing and if i would have not been the one to hire this company I wouldnt have known they did the floors because it looked like the floors were already there. I will be calling Ruben back when we are ready to have the second story done. I was very skeptical about contractors from all the horror stories ive heard, but they put my mind at ease and I will continue to do business with them and get my sevond floors and staors done with them. Thank you J&M we appreciate you and your workers!
Description of Work: Remove carpet and replace luxury vinyl plank
Rating Category
Rating out of 5
Yes, I recommend this pro
Skyla K.
07/2019
5.0
flooring contractor
+ -1 more
I had a consultation for a quote on Monday, Reuben’s team started Wednesday morning & was finished Thursday at 5. They were very efficient and exceeded my expectations. I would highly recommend them!
Description of Work: Removed laminate & installed luxury vinyl flooring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,500
Diane R.
05/2019
5.0
hardwood floor
+ -1 more
I highly recommend this company. From the start the experience was amazing. Got an estimate on the install and Mr. Moncivais even answered my calls on a Friday night as we were making our product selection. The install team was great. Excellent work! They worked around our family who was coming and going all week! The entire experience from beginning to end was flawless!
Description of Work: Engineered hardwood installed throughout the majority of the house to include the stairs!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$5,000
Marcus D.
05/2019
5.0
flooring contractor
+ -1 more
Great! I had about 1k sq ft of flooring installed. Reuben was very responsive and his guys were quick and friendly. The floors look great and I’m very pleased!
Description of Work: Installing plank laminate flooring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,000
Response from J & M Floor Installations Inc
Thank you. It was a pleasure working with you!
Irma M.
02/2019
5.0
flooring contractor
+ -1 more
Impressed from the get go! I initially was looking at going laminate but after meeting with Reuben his consultation and recommendation had me switch over to vinyl. I love my floors...they did a great job, carpet debris was removed and everything was picked up and cleaned! I would definitely look to them again in the future for any of my flooring needs and highly recommend them.
Description of Work: Removed all carpeting approx. 1300 square feet & lay vinyl flooring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,600
Sally D.
01/2019
5.0
flooring contractor
+ -1 more
Extremely pleased and delighted. We had used another company for our flooring project and they did a very shoddy, incomplete job. We reported them to the state attorney general and the BBB. Reuben and his crew at J & M bailed us out and completed our flooring project at a very reasonable price. They did a great job and we would definitely use them again. Very professional and punctual. We love our new floor. Thank you, Reuben & crew!
Description of Work: Installation of flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Thomas S.
11/2018
5.0
carpet installation, flooring contractor
+ 0 more
Superb service! We are in the re-locating process, and close coordination was needed to complete this project on the date and time agreed upon. All went like clockwork, and the work was completed early. The working crew did a professional job, and took great care in cleaning up. Very reasonable price for the carpet and work. The professionalism starts at the top, and Israel's attention to detail and customer service carries down to his team.
Description of Work: Carpet Installation
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,800
Response from J & M Floor Installations Inc
While I certainly appreciate the review and it is certainly in line with the level of service that we provide, regrefully, we did not perform this job! Reuben Moncivais. P.S.Hats off to [Member Name Removed] for his quality!
Kali T.
11/2018
5.0
flooring contractor
+ -1 more
Reuben and his crew were amazing. They did such a wonderful job. We could not have asked for a better service. They were on time, efficient, and cleaned up everything after competition of the project. They moved all the furniture to complete the project and everything was put back exactly the way they found it!
Description of Work: We had J & M floor installations install laminate floor in our kitchen, living room, and pantry.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,100
Carleen S.
10/2018
5.0
flooring contractor
+ -1 more
J&M Flooring Installation did a great job reinstalling the laminate floor and did it in one day. We are very happy with the results.
Description of Work: We needed laminate flooring service to fix a previous installation that was of poor quality.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,350
Daniel C.
07/2018
5.0
flooring contractor
+ -1 more
I had a wonderful experience working with Reuben Moncivais and J&M Flooring. He and his team installed laminate flooring in three large bedrooms and did a fantastic job. Reuben was very fast in responding to our quote request. He was honest and open with his quote and very helpful in educating us on the details that we had not considered. Reuben and his team went out of their way to make our experience a good one. We bought our flooring from Costco and he picked it up for us. Transporting the flooring ourselves would have been a large burden. He also drove to Lumbar Liquidators and bought underlayment when we purchased the wrong type. On a separate occasion he stopped at Floor and Décor and bought an extra T piece when we had not purchased enough. Reuben and his team were very flexible as they worked around three small children. I was very impressed with the quality of their work and the speed at which they were able to get the job done. I would not hesitate hiring J&M flooring again.
Description of Work: Laminate flooring install
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Donna J M.
07/2018
5.0
flooring contractor
+ -1 more
This company was wonderful to work with from the beginning. Reuben came out right away to measure and give an estimate. The estimate was finished and printed while he was here. The ranch (which owns the home) took nearly two months to approve the estimate. Once we got the approval, the job was schedule for the next week. The guys was personable and professional. They work hard the entire time they were in our house (2 1/2 days), they barely took time to eat. The quality of the installation was exceptional. I would not hesitate to recommend this company without reservation.
Description of Work: Installed over 800 sq ft of vinyl tile flooring.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$2,200
Lupe G.
06/2018
5.0
flooring contractor, hardwood floor
+ 0 more
We were in a dilemma after we decided to cut ties with a previous contractor. The owner was a hot mess and his workers were subpar. We were living in our office since they had to rip out the floors they installed in all three bedrooms because they damaged them. After we cut ties, Reuben (owner) from J&M was very responsive and had a genuine understanding of our situation. He came out the next day and gave us an estimate. Right away we felt the difference from Reuben to other companies. He is definitely experienced and his management background shows with his professionalism. After getting a great estimate we had them start the next day since we were all cramped in one room. Reuben bent over backwards to get us a fast estimate and start date due to what we were going through really did it for us! Also, he had a lot of great reviews on here. That helped us decide as well. In the past for us, the second part of contracted work is dealing with the workers themselves. We really do not have much interaction with workers since they do their thing and that’s it. Well, Jason showed up first on that morning and WOW!! He was awesome and extremely helpful, especially on taking questions and concerns. This was a huge plus because we are all about communication with everyone on the job. Justin and Brendan came shortly after Jason and they were the same. All three were hardworking, professional, cleaned up, and did a phenomenal job! I was a tad short on shoe mould and they offered to come back when I got the piece so they could install it. They just went above and beyond and then you add an owner like Reuben which makes this a company that you want to hire! We cannot thank you enough and will definitely call you again for future projects.
Description of Work: Fixed a previous contractor’s mess.. Amazing work!
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,700
Sharon K.
05/2018
5.0
flooring contractor
+ -1 more
I am very pleased with the workmanship. They were professional and cleaned up after they completed installing the flooring. I would definitely recommend them.
Description of Work: Install wood flooring in 2rooms
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$825
James G.
04/2018
5.0
flooring contractor, hardwood floor
+ 0 more
Best in San Antonio.... This is coming from an Angie’s list junkie and family who are builders in San Antonio. Reuben and his team Jason and Justin are dependable , knowledgeable, and approachable. The entire process was smooth from start to finish. I have trusted Reuben and his team to do jobs for my parents, in- laws ( out- laws) :) , and my wife and I. Why? Dependable, priced right , and consistent. His team stays with him for over 16 years !! No BS... No need to research any longer. “Thank you” to Reuben and his team. Truly- the best in San Antonio. - James Grant
Description of Work: Remove carpet and install laminate
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,000
TONY S.
03/2018
2.0
ceramic tile
+ -1 more
messaged him twice called on the app no response. called on third attempt and did answer said he would call back never did. poor customer service. won't be calling back.
Description of Work: need tile work
Rating Category
Rating out of 5
professionalism
2.0
responsiveness
1.0
Response from J & M Floor Installations Inc
Did call customer back several times and left messages! Ended up playing phone tag with him. Did not call back after 3rd message was not responded to!. Im sure his schedule must have prevented him from responding to the messages left!
Mari G.
01/2018
5.0
flooring contractor, hardwood floor
+ 0 more
Ruben and his staff were very professional and easy to talk with. Ruben explained each part of the process from the beginning to end and was responsive to our questions in a timely manner. The cost was very reasonable and affordable. Our flooring looks absolutely gorgeous and the workmanship was excellent. Thank you Ruben. -M. Garcia
Description of Work: Wood flooring replacement and repair.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mari G.
01/2018
5.0
flooring contractor, hardwood floor
+ 0 more
Ruben and his staff were very professional and easy to talk with. Ruben explained each part of the process from the beginning to end and was responsive to our questions in a timely manner. The cost was very reasonable and affordable. Our flooring looks absolutely gorgeous and the workmanship was excellent. Thank you Ruben.
Description of Work: J & M did our flooring throughout our entire 1 story home.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Mel M.
10/2017
2.0
flooring contractor
+ -1 more
Everything was going perfect until I noticed a spot in the floor bowed down when walking on it. Called Reuben out, he said it was not a big deal but that he would fix it when he returned from vacation. Well that was two weeks ago and he has not returned my calls or voicemails and as of today he is sending me to voicemail. Now mind you, he’s been paid in full and said if we weren’t pleased he’d come out and fix it with no issues.
Description of Work: Reuben was hired to rip out the old flooring in my hallway, living room, and kitchen followed by installing new flooring.
Rating Category
Rating out of 5
quality
2.0
value
5.0
professionalism
1.0
responsiveness
1.0
punctuality
5.0
$4,051
Response from J & M Floor Installations Inc
WHEN THE CUSTOMER WAS TRYING TO CONTACT ME, I WAS ON AN AREA THAT HAD ZERO PHONE SINE SIGNAL.I DID CONTACT THE CUSTOMER AT MY FIRST OPPORTUNITY UPON MY RETURN. What's was being referred to as a bow is actually deflection and is within tolerance according to the Wood Flooring Association. A measmt was taken at 3/32's . This amount of deflection will have zero effect on the performsnce of the floor. This was not a warranty issue. Explained this to Ms [Member Name Removed]. She did not want the small deflection. I followed-up with proposal for repair to see if she wanted to proceed. REPAIR HAS BEEN TAKEN CARE OF AND CUSTOMER IS NOW SATISFIED WITH ALL ASPECTS OF THE INSTALLATION!
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Service Categories
Flooring Sales and Installation,
Hardwood Flooring Sales and Installation,
Carpet Sales and Installation,
Ceramic Tile
FAQ
J & M Floor Installations Inc is currently rated 4.7 overall out of 5.
Monday: 8:30 AM - 5:30 PM
Tuesday: 8:30 AM - 5:30 PM
Wednesday: 8:30 AM - 5:30 PM
Thursday: 8:30 AM - 5:30 PM
Friday: 8:30 AM - 5:30 PM
Saturday: 8:30 AM - 12:00 PM
J & M Floor Installations Inc accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
No, J & M Floor Installations Inc does not offer free project estimates.
No, J & M Floor Installations Inc does not offer eco-friendly accreditations.
No, J & M Floor Installations Inc does not offer a senior discount.
No, J & M Floor Installations Inc does not offer emergency services.
No, J & M Floor Installations Inc does not offer warranties.
J & M Floor Installations Inc offers the following services: INSTALL FLOORING INCLUDING HARDWOOD, ENGINEERED WOOD, CARPET, VINYL, LAMINATE & TILE, SANDING AND REFINISHING.