Intruder Alert Systems

Do not trust this company. Their sales representative misrepresented to me what I was getting. I paid a lot of money up front for them to install sensors and keypads. I did not realize that I was getting into a three year monitoring contract, and that I would have to give up all of the equipment after the contract expired. They came and stripped away all of my equipment -- even sensors in the windows and doors. They even took the smoke detectors. I was under the impression that I had purchased those with an up front fee, and the monthly fee was just for monitoring. I should have read the fine print, but instead I trusted what the salesperson told me. My mistake. When I questioned an earlier miscommunication regarding being continually charged by them for monitoring at another home after I had moved and informed them that I no longer needed monitoring at that house, they were extremely rude. Their idea of customer satisfaction and my idea of customer satisfaction were very different. So, I asked to discontinue all service, and the customer service representative said that they would not release me from my contract. It didn't matter that the salesperson who had been misleading no longer worked for the company. It didn't matter that I had been their customer for several years. And it didn't matter that I had paid them quite a lot of money. I was stuck and that was too bad. So I had to keep paying them, and they still came and took away all of the equipment. I would never recommend this company. They do not care about maintaining a relationship with their longstanding customers. I'm glad to be done with them.

The initial alarm installation was very professional and the technician was very knowledgeable. There were a few quirks in the system that needed to be worked out, however Intruder Alert came out and took appropriate action. The very few times we have had to call Intruder Alert for problems over the past 20 years they have responded well. We help out by notifying the monitoring company when taking a trip and making sure backups are in place with their own distinct passwords. The last thing you want is a record showing a bunch of false calls. We have had a number of friends that were dissatisfied with their alarm company for one reason or another. They have switched to Intruder Alert and been very satisfied with them. Unfortunately I have not had any recent problems or dealings to report on. Only that we have had satisfactory install and service for about 20 years. (1993 is an estimate of the installation date).

They were very competitive and we tripped the alarm when we were looking at it and they handled it well.

They're very prompt. They answer real quick when I call. You don't have to go through an automated system. They're very good. They're very responsive.

Very disappointed with IAS. First off, be aware that this company will trap you in a contract on an annual basis. This means if you decide to cancel their service, you can only do so in the month prior to your original contract start date. I guess they feel the need to do this because otherwise their customers might leave in droves. Why did I pick this company in the first place? Well, I didn't choose them, my home builder selected them to pre-install our house using their alarm system. How did their alarm system work? OK, but we were getting too many false alarms. In fact it happened the first time we left the house to go out for the afternoon. So we really lost a lot of confidence in the IAS alarm at our house right from the start of our contract. Some were our fault when we didn't close a door completely, but most times the false alarm causes were unknown so we figured it was the wind and/or rain. Of course, the false alarms always happen around 3 AM when we used the alarm at night. I will say that their call center will call promptly when an alarm is activated so that was never a problem. The false alarms happened frequently enough that I found myself rushing to answer the IAS phone call and telling them it was a false alarm before checking the actual source - obviously that defeats the purpose of having an alarm system! Overall, I would not recommend using IAS. I rated them unprofessional due to their use of the automatic contract renewal with a limited window of cancellation and no prior notice of renewal. I feel that a professional company should not have to trap it's customers to keep them.

They always come out very fast and do the work very well. I'm going to miss them when I move.

Monda and the technicians arrived on time began working right away. She explained all the work to be done in detail and had the paper work ready to review. A supervisor of the techs arrived later to go over the work done. The system was installed and tested within the 3 hours. We have used IAS for the past 15 years and have not had any problems with the company. They are a local company and are always very responsive, professional and friendly.

They are responsive. Once I set the alarm off by mistake and they called in a timely fashion. The only thing I don't like about them is that I'm still dealing with a problem that started a while ago with the system and they don't want to take responsibility for it. They blame the builder so they won't pay me for the damages. I pay monthly.

Intruder Alert Systems does a good job. We accidentally set it off and within twenty seconds, they called us to see if everything was okay. We feel safe with them. It is great, and they have been nice to us. I don't want to discuss how much they charge.

Intruder Alert Systems does an excellent job. We are very happy with their company and the people are very nice. When we call them, they answer all of our questions. They are local, so if we have a problem they are here right away.