Install Energy Smart

Description of Work: My complaint against Install Energy Smart arises from the company’s failure to deliver on promises and services made by the General Manager, “Mr. Tim Carmichael”. Mr. Carmichael has failed to deliver the lifetime warranty which he described in his sales pitch as well as the Texas Windstorm WPI-8 certificate stating that the roofing product that his company installed on my house meets the requirements of the Texas Windstorm Insurance Association. Mr. Carmichael and Install Energy Smart has also failed to pay their supplier of materials, “West End Lumber Company” which is currently in the process of placing a “mechanic’s and Material man’s lien” against my property. August 5, 2009, I meet with Mr. Carmichael to discuss having his company replace the roof on my house. During this meeting Mr. Carmichael promoted a permanent “Last Time Roofing System” that would be the “The Last Roof You’ll Ever Need”. He assured me that his roof came with a lifetime warranty and that his company would provide me with a Texas Windstorm certificate of compliance “WPI-8” upon completion of work. The total cost of the project: $18864.32 which I financed through The Frost National Bank, loan # 9001, account # 4448312. Install Energy Smart installed the Last Time roofing system on my house September 20 and 21, 2009 and were paid in full on September 21, 2009. The warranty that Mr. Carmichael delivered to me was not warranty that he describe and promoted at time of sale. The warranty he delivered only covers the materials for 50 years instead of life time as he had promoted. Building code certificate of compliance WPI-8 has yet to be issued. The supplier used by Install Energy Smart has yet to receive payment for materials used in the replacement of my roof and is in the process of placing a ‘Mechanic’s and Material Man’s lien” against my property.