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Independence Carpet Cleaning & Restoration, LLC

Carpet Cleaning, Ceramic Tile, Drywall,

About us

Our service is leading the industry in Carpet Cleaning and Water Restoration. We also specialize in new flooring sales and installations, carpet repairs, red stain removal, sub-floor repairs, pet damage oriental rug cleaning, 24 hour emergency water extractions, steam cleaning, pet odor treatments, etc.

Business highlights

31 years of trusted experience
Emergency Services Offered

Services we offer

Carpet Cleaning. 24 Hour Water Extraction. Painting & Construction. New Carpet & Tile Sales. Carpet Repairs. Red Stain Removal. Sub-Floor Repairs. Carpet Dyeing. Oriental Rug Cleaning. Pet Odor Treatments. Enzyme Cleaning. Steaming Cleaning. Automotive Upholstery Cleaning, Furniture Cleaning, Air Duct Cleaning

Services we don't offer

Ask for details.

Amenities

Free Estimates
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

American Express
Check
Discover
MasterCard
Visa

Reviews

3.816 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
50%
4
19%
3
6%
2
6%
1
19%


Rating CategoryRating out of 5
quality
3.9
value
3.7
professionalism
3.9
responsiveness
4.2
punctuality
4.1
Showing 1-16 of 16 reviews

Linda S.
06/2013
4.0
Heavy rains caused internal flooding. Spoke with the manager who said someone could be there in @ 2 hours to provide estimate. Estimate was provided on a tablet and the guy talked about extraction, carpet removal, some sort of spray and dehumidifiers. He then produced a contract where you agree to pay the estimate and called the office to dispatch a crew. The second guy showed up about an hour later, cut up the wet carpet and removed it and turned on the dehumidifiers. There was no extraction of water done before the carpet was removed and no spray. The dehumidifiers were left for 2 days and they returned on Monday to check the progress. Everyone I spoke with was pleasant and they answered all the questions I had. They were also supposed to provide and estimate for replacing the floor when things died down. Overall they did well at responding and getting the carpet out. The price seemed a little high but it was emergency service and they responded when a company I had previously used failed to. They are a preferred contractor for my insurance. A copy of the detailed estimate would be nice. Have not seen an estimate on the replacement yet.
Description of Work: Emergency service for flooded carpet.

Rating CategoryRating out of 5
quality
5.0
value
3.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$833

Ruth M.
08/2010
3.0
I was really impressed with the way that the guy talked with me about the job. The estimate he gave me was one of the lowest estimates, which concerned me a little bit. Next, I went on Angie's List and his company had 2 Fs. When I went to the BBB list I saw they had an A, but only because they had resolved all of the complaints. They literally had over 10 complaints in the past 36 months.
Description of Work: I had them come give me an estimate on the water damage and pack out of a room.

Rating CategoryRating out of 5
value
4.0
responsiveness
5.0
punctuality
4.0


Betty S.
02/2010
2.0
It didn?t work because the smell is still there.
Description of Work: They scraped the mold and sprayed Mildgo under my sink and then sprayed Kiels on it.

Rating CategoryRating out of 5
quality
2.0
value
2.0
professionalism
3.0
responsiveness
5.0
punctuality
5.0

$153

PATRICIA G.
04/2008
1.0
I contracted him back in 2004. The whole experience was awful from start to never finish. I had to fire them because there was no supervision of employees. They weren't punctual, they showed up and than I wouldn't see them again for a week. Overall I would not recommend this company to anyone. All they were was a very massive headache.
Description of Work: I hired them to repair some water damage.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0


SYLVIA S.
09/2007
5.0
carpet cleaners
  + -1 more
These guys always come on time and do a real excellent job. The workers have always been really clean and thorough since we've used them which has been for 3 years. They also offer great pricing.
Description of Work: Independence Carpet Care came out to clean the carpets in my 1,600 square foot home. They cleaned the living room, dining room and hallway which totaled at 800 square feet. They used spot removal for stains and everything took 2 hours.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

JOANNE A.
06/2007
1.0
They didn't ask or tell me what they were they doing. I was in another room with the plumbing and came back to them cutting my rugs. They told me not to worry about it, they were a restoration company and they would have things looking like the way it was before. I said he didn't have permission to cut them. They then left six dryers and three blowers which kept tripping the breakers. They came back and flipped a switch, but I told him to take everything out and he said that he didn't have a truck big enough (this was a Saturday). They came on Monday and took the equipment. My insurance agent called and told me that we were NOT covered and I called Independent care and they came to pick up there things and came right away. When I called them back to finish the work, i.e. fix the rug and the holes in the vanities and move the furniture back and replace items in the book shelf, they wouldn't return my calls. They told me that they put a lien on our house but refuse to finish the work.
Description of Work: Called them to come dry out my home after a flooding in my bathroom. This was an insurance claim originally. Rick and Rick came in and started cutting my rugs.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$1,616

Response from Independence Carpet Cleaning & Restoration, LLC
CUSTOMER REFUSED TO PAY- DID NOT HAVE THE MONEY, BUT WANTED US TO CONTINUE WORKING FOR FREE - AVOIDED PHONE CALLS FOR SEVERAL MONTHS UNTIL WE SENT TO COLLECTION AGENCY - AND THEN THE CUSTOMER DECIDED TO FINALLY RESPOND BUT REFUSED TO LET US IN TO INSPECT OR TRY TO WORK SOMETHING OUT TO SETTLE THEIR ACCOUNT. WOULD AVOID SEVERAL PHONE CALLS AND WOULD NOT ALLOW US TO INSPECT OR RETURN TO HOME TO TRY TO SETTLE THIS ACCOUNT.

TERRY H.
05/2007
5.0
carpet cleaners, drywall
  + 0 more
Excellent job, also came within days to do the job.
Description of Work: We had a lot of damage due to a leaky a/c unit. They replaced all affected drywall and woodwork that was molded. Very professional and excellent workmanship at a good price. They do much more than carpets.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$10,000

Janiece T.
11/2006
4.0
ceramic tile
  + -1 more
The work on the tile and grout was unsatisfactory at first. After I sent written complaints out, the company has done all they could to meet my expectations and make their work good.
Description of Work: See my complaint dated 10/27/2006 for Independence Carpet Care. After I submitted this complaint and a complaint to the Troubleshooters, Bryan Gobel has worked with me to make the service right. He has sent a worker out her 3 times and done all they can to clean the tile and grout. I want to change my ratings now for the company. Janiece Taffinder

Rating CategoryRating out of 5
quality
4.0
value
3.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$302.75

Aline W.
10/2006
5.0
carpet cleaners, ceramic tile
  + 0 more
The prices during their specials are great. The carpets felt clean when he was finished. I had to move most of the furniture in the kitchen myself (all the chairs) so the technician could reach the areas that needed a good cleaning. The floor tiles looked clean but the grout was still discolored unevenly. Overall, their prices are unbeatable for the work they do.
Description of Work: We had four rooms and two areas steam cleaned and the kitchen, breakfast nook, and entryway tile high pressure cleaned.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$189

JASON M.
05/2006
5.0
carpet cleaners
  + -1 more
The guys from Independence Carpet Care were right on time, very professional and did a great job. Between 2 dogs and a little girl, my carpets were in bad shape, now they look like new.
Description of Work: They cleaned the carpet in my office and three bedrooms as well as my leather coach and recliner.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$50

SUSAN M.
05/2006
5.0
carpet cleaners
  + -1 more
Independence Carpet Care was just great. I just can't say enough good stuff about them. Their price was almost unbelievable, as low as it was. We will for sure use them in the future. You can't beat the price or the service.
Description of Work: They cleaned the carpet in three rooms of our house.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$49

MICKIE A.
05/2006
4.0
carpet cleaners
  + -1 more
I have my carpets cleaned twice a year by Independence Carpet Care and we have been pleased with their professional services. The people are punctual, do a nice cleaning of the heavy traffic areas and I usually feel comfortable with them in my home. I had one bad experience with a late man who had an unpleasant demeanor when he arrived, I called the company, and they apologized and sent someone out to replace him. I will continue to take advantage of their great cleaning specials, as they do a nice job of our carpets every time.
Description of Work: I had my carpets cleaned last summer by Independence Carpet Care during one of their great specials. The six carpets took about an hour and a half to clean.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
4.0
punctuality
4.0

Yes, I recommend this pro
$60

05/2006
5.0
carpet cleaners
  + -1 more
We've used Independence several times, and call them as needed. They do a great job and we're very happy with them. They move the furniture carefully and replace it. They pulled up all stains and cleaned the heavy traffic areas well. It dried within a few hours. We like the people they send out because they are all very professional and nice.
Description of Work: Independence recently came and cleaned our living room, dining room and stairway.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$40

05/2006
5.0
carpet cleaners
  + -1 more
Independence Carpet Care did a great job on our carpets. They do offer a great price for the service that they provide. They were able to get all of my stains out of my carpet. I feel that they were very helpful because they did help me move all of my furniture and then moved it all back when they were done. I had a great experience with this company.
Description of Work: They cleaned seven rooms of carpet for me.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$200

05/2006
1.0
carpet cleaners
  + -1 more
Independence Carpet Care did not treat me fairly. They tried to make me agree to a higher price than was first quoted to me. They showed up twenty minutes late. They charged me double taxes on the bill. They did not move furniture. I had to move it myself. After complaining to the company, they offered a discount on their next service.
Description of Work: They cleaned the carpeting in my living room, dining room and one bedroom.

Rating CategoryRating out of 5
quality
3.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0

$48

05/2006
5.0
carpet cleaners
  + -1 more
Everything was just great with the carpet; we did not have any problems at all. We are real happy with the results and the carpet looks real nice. They gave us a scheduled appointment as soon as possible and were on time. The price was very reasonable and we are quite satisfied with the work.
Description of Work: We had two bedrooms and a hallway cleaned. They removed deep stains and deodorized the carpet.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$60

    Contact information

    1902 S Laredo St Bldg 5, San Antonio, TX 78207

    www.independencecarpetcare.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 3:00 PM

    Licensing

    Insured

    Eco-friendly Accreditations

    LEED Accredited Professional
    No
    Energy Star Partner
    No
    EPA Lead-Safe Certified
    No
    Use Green Products or Work Practices
    Yes
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Carpet Cleaning,
    Ceramic Tile,
    Drywall,
    Oriental Rug Cleaning,
    Dryer Vent Cleaning,
    Mold Testing & Remediation,
    Floor Cleaning and Waxing,
    Cabinet Refacing and Refinishing,
    Interior Painting,
    Air Duct Cleaning,
    Water & Smoke Damage,
    Upholstery Cleaning

    FAQ

    Independence Carpet Cleaning & Restoration, LLC is currently rated 3.8 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 6:00 PM

    Tuesday: 8:00 AM - 6:00 PM

    Wednesday: 8:00 AM - 6:00 PM

    Thursday: 8:00 AM - 6:00 PM

    Friday: 8:00 AM - 6:00 PM

    Saturday: 8:00 AM - 3:00 PM

    Independence Carpet Cleaning & Restoration, LLC accepts the following forms of payment: American Express,Check,Discover,MasterCard,Visa
    Yes, Independence Carpet Cleaning & Restoration, LLC offers free project estimates.
    Yes, Independence Carpet Cleaning & Restoration, LLC offers eco-friendly accreditations.
    No, Independence Carpet Cleaning & Restoration, LLC does not offer a senior discount.
    Yes, Independence Carpet Cleaning & Restoration, LLC offers emergency services.
    No, Independence Carpet Cleaning & Restoration, LLC does not offer warranties.
    Independence Carpet Cleaning & Restoration, LLC offers the following services: Carpet Cleaning. 24 Hour Water Extraction. Painting & Construction. New Carpet & Tile Sales. Carpet Repairs. Red Stain Removal. Sub-Floor Repairs. Carpet Dyeing. Oriental Rug Cleaning. Pet Odor Treatments. Enzyme Cleaning. Steaming Cleaning. Automotive Upholstery Cleaning, Furniture Cleaning, Air Duct Cleaning
    Ask for details.

    Contact information

    1902 S Laredo St Bldg 5, San Antonio, TX 78207

    www.independencecarpetcare.com

    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 6:00 PM
    Tuesday:
    8:00 AM - 6:00 PM
    Wednesday:
    8:00 AM - 6:00 PM
    Thursday:
    8:00 AM - 6:00 PM
    Friday:
    8:00 AM - 6:00 PM
    Saturday:
    8:00 AM - 3:00 PM