Services we offer
Reviews
4.329 Reviews
Showing 1-25 of 29 reviews
Jeffrey J.
09/2017
fencing
+ -1 more.
Description of Work: .
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Yes, I recommend this pro
Charlene W.
09/2013
home improvement stores
+ -1 moreIt's been fine. The workers are fine and good. Their prices are fair. Whatever work I've ever had done has been good.
Description of Work: I buy things from Home Depot.
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Yes, I recommend this pro
Charles D.
08/2012
carpet installation
+ -1 moreIt was a terrible experience all together. I now know that the carpet and flooring department at this particular Home Depot knows very little about carpet and the installation process. And worse is that they do not know how to treat customers. Not one time was I offered any consolation - like the pad upgrade they now were offering etc. I was not worth seeing the 'Expeditor' face to face which I really didn't like at all. I did get the added story of how one of their employees is an alcoholic and probably was having a bad day... and just dropped the ball on this. This in my opinion was not very professional at all.Needless to say, I would never purchase carpet from this Home Depot ever again. My advice, go somewhere else for carpet. Stick to buying the items you can get yourself... at least from this store. It still would have been nice to have had a manager or equivalent offer some kind of courtesy (discount or gift card etc. for other merchandise) because I do shop at Home Depot stores. They should at least want to keep a customer that they have caused such consternation.
Description of Work: I went to this particular Home Depot on August 2 to purchase carpeting for a house that I am putting up for sale. I explained to the sales person that I needed nice looking, neutral color carpet in the mid price range. Also I told him that I was hoping to get the carpet installed as quickly as possible in order to get the house up for sale. The house is totally empty and I had already completed the inside painting, so the installation of the carpet would be an easy one. I had even removed the baseboards and had painted them. I chose a carpet color and style, then scheduled the measuring person to come out. He came the next day, took pictures and measured all rooms. The carpet was for a living room, 3 bedrooms, 2 closets and a hallway. I purchased a total of 1098 square feet or 122 square yards. I got a call the next day with the cost estimate and I was told it would be 7 to 10 days. I paid over the phone via credit card. I waited. I got a call a week later telling me there was a problem with the order and they had to change the color slightly. I told them it was ok - and was still anticipating the delivery in the next few days. By the 10 day, I had heard nothing, so I called... and basically got a run around - first I was told the order had been cancelled. Then it was re-ordered and they would call me back with more information. I never got a call back. The following Monday August 13th, I went into the store to inquire. I was told that it should have been ordered for their 72 hour turn around special, but I was not offered that from the first sales person. Now they also had a free pad upgrade if your purchase was over $999 which mine was... so I asked it I could at least get that part of the special since I was still waiting for my order. To which I was not able to get an answer to. I was told that I would get a call either that afternoon or the next day with a definite time of install. And I waited the rest of the week and weekend and got no call. So today, August 20th, I went in again to talk to them. The two people I had dealt with and who told me they would call back - were off. So I was directed to the 'Expeditor'. Never saw this person, only dealt with though another employee. I still was getting no direct answer. I told the sales guy that I didn't want to leave the store without either a full refund, or a time within the next 48 hours that the carpet would be installed. After waiting 45 minutes, I was told they couldn't commit to the 48 hours. So at this point I had my credit card refunded in full.
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Hazel R.
07/2012
carpet installation, home improvement stores
+ 0 moreEverything was fine. The carpet was installed properly. The carpet I purchased had a very good price.
Description of Work: We have used Home Depot for carpet installation in three bedrooms. I buy a lot of things there, too.
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Yes, I recommend this pro
Silvio R.
07/2010
doors
+ -1 moreIt was a disaster. They lost it and it took forever to get the door. The delivery basically took longer than I thought. They didn't contact me. They said it would arrive on a certain date and it didn't arrive so I had to go after them. Then they told me they lost the door and then they found the door. When the door finally came, a part of it was defective. They had to reorder the astragal part that goes in the middle of double doors. It just took longer than I thought. I didn't have them install it. I just ordered it from them. I wouldn't recommend ordering any special order from Home Depot. It is fine to buy any stuff off the shelves. Their price was about average. They didn't do anything in terms of work. I wouldn't consider using them in the future.
Description of Work: I ordered a special order door for the front door from Home Depot.
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$2,200
Danielle A.
07/2010
delivery service, appliance sales
+ 0 moreI paid around $500 or $600. The one particular lady that worked in the appliance department was extremely good, but the rest of Home Depot I am not thrilled with.
Description of Work: I purchased a dishwasher from Home Depot a year ago and they deliver and installed it.
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Yes, I recommend this pro
$500
thomas W.
06/2010
carpet installation, electrician
+ 0 moreI found what I wanted on my own, used the self service check out and left.
Description of Work: Purchased electrical supplies for a contractor.
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Yes, I recommend this pro
$25
Doug B.
06/2010
remodeling
+ -1 moreThey did a good job and did not take too long. They were easy to deal with.
Description of Work: We used Home Depot last week for general remodeling.
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Yes, I recommend this pro
$150
KATHLEEN S.
02/2010
remodeling, mattresses, home improvement stores
+ 1 moreWhen I can't find something, I go to them and see what they can do about my problems. My son's bed came with 4 slats. It's a queen size bed and the slats didn't fit by almost half an inch. I went over to Home Depot and had one of their people pick out some wood for me. We cut them to the size that they needed to be, came home, and put them in his bed. Now he has 6 slats in his bed. They are the proper size and they don't fall out anymore. It doesn't matter what I go over to the store for, they always have very helpful people that take care of my needs. It is a very good company. Their price was very reasonable, but I don't remember how much I spent. I have never bought anything from them that I didn't feel comfortable with the cost of it. They have very good sales people that are attentive to the customers. Sometimes I have to wait for them because they are working with somebody else. I understand that and I wouldn't hold it against them. There is no doubt that I would use them in the future.
Description of Work: I went to Home Depot 2 or 3 weeks ago and got bed slats for my son's bed.
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Yes, I recommend this pro
CHARLOTTE L.
10/2009
doors
+ -1 moreThey did a great job. They were on time with everything. They were very helpful and were even able to help me with some special requests.
Description of Work: I purchased and had doors replaced through Home Depot.
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Yes, I recommend this pro
$2,500
James D.
02/2008
insulation
+ -1 moreGood quality work. Timely scheduling. Took about two hours to accomplish. The crew swept up inside and outside. Two winter months later we can really tell the difference. The price was higher than we expected, but we got what we wanted.
Description of Work: We had R19 batts in our home. We wanted to double that to R40 (an additional 8 inches of blown in fiberglass). There was about 2100 sq ft of attic space to cover.
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Yes, I recommend this pro
$1,100
EDWARD H.
06/2007
water heater repair
+ -1 moreThe installer hired to do the installation did a good job, was pleasant and easy to talk to.
Description of Work: I purchased a hot water heater and they hired subs to install it.
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Yes, I recommend this pro
EDWARD H.
06/2007
home improvement stores
+ -1 moreThey were easy to deal with and did a good job. I would use them again.
Description of Work: They put up new siding for me.
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Yes, I recommend this pro
$17,000
DAVID M.
06/2007
doors
+ -1 moreIt was a total disaster. The man they sent to measure the doors did it incorrectly. The doors had to be special ordered. When the installer came, he said the doors would not fit. New doors had to be ordered. The doors were installed in 2 days in November after the process was started in September. The side door needs adjusting. The installations company is no longer in business and Home Depot will not return my call. I will never have anything installed by Home Depot again. On the plus side, I got free installation of a screen door because they made a mistake on the measurement.
Description of Work: Replaced a outside single door and an outside French door. Added a screen door later.
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$1,200
04/2007
remodeling
+ -1 moreOn the day of installation, the contractor left after the Home Depot representative left. He left three people who were not working. I contacted Home Depot to complain, and they assured me they would get into contact with me. The contractor arrived later, and pushed them to work. When the representative arrived I told him to find different people and get rid of the extra material they brought, which was left over from a different job. I left for Laredo, because I had to be back home. After coming back, I found that the gutter replacement was shoddy. The gutters now diverts water under the foundation. I explained this to the next Home Depot representative, and also explained the problems with the roof. I became fed up and have not had anyone else out for the job. I also have not signed the Satisfactory Completion Agreement b/c of the numerous problems. If I had known that Home Depot would subcontract out the work, I never would have used them. I was counting on them to find someone good
Description of Work: roofing, gutters I contracted Home Depot to put on a new roof, fix the fascia, and install gutters. They were to replace shingles as well as install a membrane. I had a bad experience with roofing in the past and so I went to Home Depot. They subcontracted the roofing job, when I had been told otherwise.
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$9,100
TERESA D.
08/2006
carpet installation
+ -1 moreThey matched the color we wanted great. They did the work on the days we needed, working with our busy schedule. They were on time, did it in one day, and I was very impressed. The workers were very polite.
Description of Work: We bought a carpet and had them install it in our whole condo.
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Yes, I recommend this pro
$3,000
05/2006
carpet installation
+ -1 moreHome Depot did a very nice job. The carpet turned out beautifully and doesn't have any flaws. The crew installed it perfectly and finished in a day. They told us if a problem came up to just give them a call and they would take care of it. It was all perfectly done.
Description of Work: They laid carpeting in two rooms of my home.
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Yes, I recommend this pro
$500
05/2006
insulation
+ -1 moreHome Depot did a very good job and offered a great price. I did shop around and their price was a third of the price that the other companies quoted me. It has really made a difference in our electric bill. I thought that the employees that came out was very friendly and got right to work.
Description of Work: They blew insulation in my attic.
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Yes, I recommend this pro
$300
Andre R.
05/2006
water heater repair
+ -1 moreI wasn't happy with the end result of their installation, because they put the new water heater in my garage, and now I have to wait about five minutes before the hot water arrives inside. My yard man said that they should have elevated it more, and that would have solved the problem.
Description of Work: Home Depot picked up my old water heater and came and installed a new one.
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$200
05/2006
home remodeling
+ -1 moreWe were quite pleased and felt they did a good job. However, the granite had an imperfection on it, which I thought could have been polished out, but when I called Home Depot as well as the subcontractor who installed the granite, the call was not answered. I also thought that Home Depot would make all the arrangements and do calling for me, but that wasn't the case since I had to do most of the calling.
Description of Work: Home Depot subcontracted another company to install a granite counter, as well do some tile work for our kitchen backsplash.
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$6,000
05/2006
carpet installation, hardwood floor
+ 0 moreHome Depot did a very good job. I don't have any complaints. The carpet looks great. The crew that was here was very nice and courteous in our home. They cleaned up all of their mess. We had a very good experience with them.
Description of Work: They installed carpet in one room of my home.
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Yes, I recommend this pro
$400
05/2006
doors, home improvement stores
+ 0 moreHome Depot did an all around good job that I felt was affordable. The men who came out were not actual Home Depot workers, but sub-contractors who did the work. They were real nice and I'd have to say represented Home Depot wonderfully. The doors that were installed were of good quality and the men got them in quickly. I don't have a single problem with them. I appreciated the job that was done for me.
Description of Work: They installed two doors in our home. One was in the front and one was in the back.
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Yes, I recommend this pro
$800
KATHY O.
05/2006
doors
+ -1 moreHome Depot did a perfect job. The repairman finished the entire job in about 3 hours. It fits perfectly and is completely sealed; there are no drafts at all. He cleaned up his mess and all of the nails and wood. He was trustworthy. I was so happy with the work that I tipped an extra $40.
Description of Work: They installed a full steel front door for us. They took out the old casing & re-cased the new door.
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Yes, I recommend this pro
$60
LERIN C.
05/2006
carpet installation
+ -1 moreHome Depot did a very good job on our carpet. We were very pleased with their service as they were here on time and they were very nice to us. I felt that they offered a very good price as well. They did a great job of cleaning up after they were done.
Description of Work: They installed new carpet in our two bedrooms and a den.
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Yes, I recommend this pro
$2,200
05/2006
carpet installation, hardwood floor
+ 0 moreHome Depot was very helpful at all times. I enjoyed working with them. Once I got the carpeting picked out, we set the time to have it laid. The sub contractors showed up on time and did a good job laying it. I don't see a single problem or flaw and it looks great. It only took a few hours for them to install it. They also cleaned up well after themselves.
Description of Work: They put carpet in two rooms of my home.
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Yes, I recommend this pro
$1,200
- 1(current)
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Contact information
435 W SUNSET RD, San Antonio, TX 78209
www.homedepot.comLicensing
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*Contact business to see additional licenses.
Service Categories
Carpet Sales and Installation,
Hardware & Home Improvement Stores,
Doors,
Water Heaters,
General Remodeling,
Insulation,
Hardwood Flooring Sales and Installation,
Kitchen and Bath Remodeling,
Appliance Sales and Installation,
Mattresses,
Delivery Service,
Lawn and Yard Work
FAQ
HOME DEPOT is currently rated 4.3 overall out of 5.
No, HOME DEPOT does not offer free project estimates.
No, HOME DEPOT does not offer eco-friendly accreditations.
No, HOME DEPOT does not offer a senior discount.
No, HOME DEPOT does not offer emergency services.
No, HOME DEPOT does not offer warranties.
HOME DEPOT offers the following services: APPLIANCES, ELECTRONICS, FLOORING, FURNITURE, GARDEN CENTER, HAND TOOLS, HEATING, COOLING, HOME DECOR, HOME FITNESS AND RECREATION, KITCHEN, BATH, LIGHTING, FANS, OUTDOOR LIVING, OUTDOOR POWER EQUIPMENT, POWER TOOLS, STORAGE, ORGANIZATION, VALUE CENTER
Contact information
435 W SUNSET RD, San Antonio, TX 78209
www.homedepot.com