HOME DEPOT

The installation took the technician over 10 hours to complete and he insisted that lots of stuff needed to be done to bring the water heater installation up to code. The installation cost of $1490+ was in addition to the price of the water heater at Home Depot. The technician insisted that the water heater had no warranty except through Home Depot - wrote it on the receipt. He told me that he had just moved to this state and had not taken his license exam yet. Less than 30 days later the water heater failed because he used old or previously used wire nuts and one broke allowing the water heater to short out. I called the company and insisted they send a licensed technician out. The same technician returned and was able to salvage enough wiring from the water heater itself to reconnect it. He reiterated that if it could not be fixed then we would need to fight the provider (Home Depot and manufacturer) for a replacement and the installation charge would be extra. This morning my wife noticed a stain on the ceiling of the master bedroom closet. On investigation it was wet and there was extensive mold on the wall and adjoining stored personal stuff. Moisture was found by the water heater and an obvious leak was seen on the pipe installed with the new heater. The installation company was contacted and said they would have a technician on site between 9 and 11. At 11 I started calling and was told the technician was on another job and would proceed to mine as soon as he was finished. I called corporate offices because this was not what I was promised. By this time I was incensed and everyone involved knows it. A technician showed up and assessed the situation and immediately began taking corrective measures. I was told the original guy did an installation that was contrary to (state?) codes. The leak was found and new parts were ordered. The reinstallation took less than 3 hours and looks better than the original job. The company is accepting responsibility and liability for the mold damage and has someone on the way to deal with drying my home out but there is a lot of damage to my home and contents. This strongly suggests to me that using a Home Depot contractor may have the replacement/repair insurance but that does not assure the job will be done in a manner to protect your purchase and property and may involve damage done or caused by unlicensed workers employed by the approved contractor.

I am not happy with the experience. The thing does not work and, of course, I started having problems with it as right after it went out of warranty. I had them out twice on the free install and neither time did they get it installed right. It runs, but I think the heating element is out. It was a low, moderately cost dishwasher and previous models have lasted a long time. I think it was the install job. I am not happy with Home Depot's installation service. The hookup was extremely poor. They put it in properly and it is functioning. The drains were not connected. They got another guy out fairly quickly, but it did not fix the issue. When they originally did it, it did not work so I had to get another guy out to finish the job. The first serviceman did not stay around to see that the service was finished.

What I like about them is that they are convenient and they have different brand selections that I can choose from. I would use it again in the future.

Home depot's price is very economical compared to other company. They have sub-contractors that come out and the folks were very knowledgeable, very clean when they work on the cabinetry and they did exactly what they said they were gonna do in the time frame they said they were gonna deliver it.

They did a really good job. It was great and I feel we got a good price for the countertops.

They were a great price and did a terrific job! They were very professional and nice.

It went well. They did a good job at a reasonable price.

After second breakdown july 4th in 3 weeks since installation and no response for after hours emergency number for 18 hours, went to Home Depot where we ordered the AC unit. Ruben, assistant manager listened and then called Home Depot customer service number and passed phone to me. She (Amanda) did nothing more than call the same after hours emergency number for the installer and service company they use (Climate Control) and then said they left a message. After explaining that they have not called back on this occasion or the previous one she said she was sorry but it was the contractors responsibility--e.g. not home depot's. I just paid 7000.00 to Home Depot and they do not stand by the products they sell. I could have called another 24 hour AC repair service to repair my older systems and they would come out weekends or nights, why not Home Depot after I paid them $7000.00? Cannot recommend Home Depot for AC, nor their service.

I researched Home Depot's website to get an idea of what kind of water heaters they sell. I found one that I wanted, and I called their toll free number early in the morning to request one. They were able to send someone out to my house later that day. In this area, Home Depot uses a company called Olshan Services to install their water heaters. The representative said that someone would come between noon and 2 p.m. and that they would call first. Around 12:15 they showed up, so they were prompt, however, they had not called. They spent 1 - 2 hours here taking out the old water heater and installing the new one. Over half the cost is the installation. I shopped around and found that Home Depot's price was fairly average or maybe a little higher. They and others charge a bit extra for installation on a second floor. They also get city permits for the job, which is included in their price. I got a 50 gallon 12 year warranty electric GE (made by Rheem) heater. I wish that they had pointed out that the heater had TWO thermostats because we initially turned up one and it didn't do much. Eventually we figured out that it had two heating elements and when we turned up the lower one, our water got hotter quickly. The heater works well now, but it makes a rather loud hissing noise when it's on, so I may call about that and get them to come back out.

It went well. Will fix it brought the unit and put it in without issue. They charged me one simple upgrade due to code of 70$ but still it only cost me 750$ in the end. Now I feel better with a newer water heater over my head.

The doors fit, however it was not a 100% job. One of the boards had a vertical strip of wood come off.

A man came to measure my kitchen for remodeling. When I went to the kitchen planner at the store, she just asked what I wanted and made no suggestions, she did answer questions about cabinets. She prepared a 3D picture of the kitchen on the computer. I went back a couple of times to change features in the cabinets. I then remeasured the cabinet space and realized that the cabinets she had put in the design wouldn't fit in my kitchen. I canceled the order and they did give me my $60 back.

I have been pleased with the water heater but somehow when they hooked it up, they disrupted something with our water softener. I am now having a little difficulty getting them to come back out to inspect and fix the problem with the water softener.

The were very clean, showed up when the were supposed to, worked efficiently, and figured out a solution to a problem they ran into while installing the fence.

They did a very good job. Very prompt.

Overall experience was good. We are happy with the new door and so far have had no problems with it. We were skeptical based on some of the reviews here but glad our experience was more positive. We'd have no hesitation in recommending Home Depot if others need to replace their garage door.

Home Depot installed our blinds in a timely fashion after we purchased them. They worked in a professional manner as they didn't leave any mess after they completed their work. We trusted having them in our home and felt that the price was good.

Home Depot did a very good job. The crew that came out was very nice. They actually were not from Home Depot; they were sub-contractors for them. They were very good. The price was also very good. My fence looks great.

Home Depot did a wonderful job on our carpet. The people that came out were very nice and worked hard. They were able to get my carpet installed in no time at all. I am very satisfied with their service that they provided us and I feel that their price was great.

Though we actually did the labor, the assistance received originally for items purchased bought was incredible. If I had not had family put in the labor, I would have had Home Depot do it. They are not only fantastic, they guarantee their work.

SALES REPRESENTIVE SEEMED YOUNG BUT ALSO SEEMED VERY KNOWLEDGEABLE. HE WAS GREAT WITH EXPLAINING DIFFERENT TYPES OF FLOORING AND PADDING FOR NOISE REDUCTION. THE INSTALLATION PROCESS WAS TIMELY BUT DID IT NOT SEEM TO PREVENT US FROM OUR NORMAL DAILY ACTIVITIES. LEFT EVERYTHING CLEAN WHEN DONE AND WAS VERY PLEASED WITH THE NEW LOOK OF OUR HOME.