Hero's Air Conditioning & Heating

They did good work but were expensive.

We recently purchased the house so we have a home warranty and this is the company they sent to fix our ac. They scheduled the service call for 2-7pm on Friday. At 1:40 the tech called to say he was on the way. I told him I would be there by 2pm. He called about 2:20pm to clarify where I lived. He told me where he was which is 10-15 minutes away. At 3:20 I called to find out where he was. He said he had stopped to get a part for a job the next day and would be there in a few minutes. He did not show until after 4pm. Checked the freon level and said it was low but that it would not let him add any so he had to come back Monday between 1-5pm. I'm not sure why he could not do more with it then. Seems like he should have had the equipment on the truck to diagnose it. Since the service window they gave me was for 2-7pm and it was only 4:30pm then he should have had the time. I think it was because it started raining. which of course stopped about 15 minutes after he left. So I take off work a second day after waiting all weekend to get it fixed. At 4pm I start getting worried and call to see when they are coming. The owner said they did not have me on the schedule and they would have to set up a third time that I would have to be off work for them to come. He said I should have talked to him and not his employee about scheduling the return call. When I told him he was responsible for his employees not me he got belligerent and said I should call someone else. So I called the home warranty company and have another company coming to do the repair. I have lost out on two days a work and another 5 days of running the ac 24/7 to keep the house comfortable.