HELP ME COMPUTERS LLC

After an initial $50.00 fee for a diagnostics test, the company told me I most likely needed a new hard drive. Once they had my computer, they told me the problem may be in my actual wiring, so they took my computer apart. After this was done, they assured me it was a hard drive issue. After having my computer for several days, I was told it was going to be 336.00 to replace my hard drive. When I went to pick it up, the man who worked on my computer was less than helpful or friendly. I was told I had to reload everything on my computer and was not given any advice or help on getting this done. Two weeks later, I went to Skype with a family member and found that now my microphone did not work on my computer. Also, my printer would not reload on my computer, which it had been previous to the hard drive replacement. After calling Help Me Computers to discuss this issue and ask them for help since they had recently worked on my computer, I was told quite rudely that they had at least 15 computers in front of me and if I wanted it looked at I would have to wait. I called another service company who came to my house within a few hours, ran a diagnostic, found and fixed the problem with the printer and then had to take the computer in to look at the wiring. Sure enough, the microphone wires had been severed when the Help Me guys took it apart. The new service person fixed everything for under $70 and was MUCH friendlier and more helpful. I would NOT recommend Help Me computers under any circumstance. They are overpriced and not helpful to those of us who are not computer savvy.

Perfect! They diagnosed problem, cleared program causing problem and called within the estimated time to say the computer was back in working order. Now, it works better than when it was new 3 months ago!