Gutter Time

The problem is that I wanted to paint my fascia board first. He was in such a hurry to get the gutters installed because he needed the money before the holidays he told me he would paint the fascia boards for me before installing the gutters. I found out that his wife did the painting and in doing so she spilled paint on my front porch and on some artificial greenery that had fallen off of a planter above her. I had purchased a brand new painting tray and left a new liner and all of the other supplies there. She actually threw away the liner and just poured paint into the new tray. Instead of cleaning it all up after using my brush, roller and tray, she left it all soaking for me to clean up afterI had worked all day. I was p.o.'d but at least after soaking for a day or two the new tray came clean again. Prior to installing the gutters, I had them install a screened in porch on my back patio. It looks nice, but one problem is that the metal frame pieces that fit along the brick where it meets the house was not exactly straight vertically. On one side they installed some thin plywood and when it is painted it will look fine. But on the other side it was much more narrow so he just stuck some black foam in there and called it a day. He actually didn't have quite enough foam and there is still about 12" missing. It looks like crap and I will eventually change it to something else. Also, they covered the ceiling with plywood and it sags in places because they didn't screw it down in enough places. Some of the white metal framing pieces of the porch got scratched during the building of the product and I was told that he had spray paint that would cover it up. The day the project was "completed" the spray can of paint was not working and I was told that he would fix it when he installed the gutters. Just like I was told he would fix the foam when he came back to do the gutters. Just like I was told he would finish those things when he came back to do another gutter job on my street in a couple of days. All in all the gutters and screened in porch look nice, but I like things done a little more perfectly than Rick and his wife and workers were able to do them. They are nice people and very friendly and the price was affordable. I am happy except for the foam. If you don't like things done really well, then hire them. If you expect perfection, don't!

We were happy with the installation. Mrs. Rick was a little too chatty, verging on unprofessional, but that didn't bother me. The real kicker is that they promised us 3 free cleanings per year and haven't delivered a single one in a year. The first time I called they told me they'd come out, but they never showed up. After that I tried several times to get through, but they didn't answer or return my calls. I asked my husband to call, and although they answered his call (different number) and assured they would come out to clean the gutters, it's been almost a year now and they haven't come. Terrible follow-up service.

initial work was done quickly. Did not come back for repairs despite several calls and appoitments scheduled

Everything went very well overall. It was a combination of good price, they were prompt, and I think they did the job as expected. They left no mess and everything seems to be in good shape. It was a good experience.

Process went very well. They came to house and presented an estimate. We accepted the estimate. They came back to the house and did their repairs within budget and on time.

I called Frank and described our gutter problem. He first asked about who had originally installed the gutters; if the work was still under warranty, we could possibly have the original company come out and fix the problem for free. However, since it had been 10 years since the gutters were first installed, we decided to go with Gutter Time. Frank was over within an hour or so to have a look at our gutter, and determined that we just needed some better hardware to attach that part of the gutter more firmly to the house. He said the cost would be $25, but that we could even get the hardware and fix it ourselves if we wanted to, but we chose to have Gutter Time take care of it. Frank said the work would be done during the next day while we were at work. We got home the next day, and sure enough, the gutter was no longer sagging. The workers left an invoice on the door for $25, which we happily paid right away.

Frank arrived the same day for a quote and scheduled the work immediately on acceptance of his quote. We added a section which we approved price of via phone. The gutters look great. We received a receipt promptly in the mail when his employee had completed the work.

Frank came out quickly for an estimate and scheduled the work within a matter of days. The price seemed very good, and the gutters look beautiful.