Goettl Air Conditioning & Plumbing

Consumer Beware On 2 October 2024, I had a water pipe break in my wall at the rear of the house. I called Goettl Plumbing. They were able to come within the hour. When the Plumber came, he said that he had to cut through the wall to fix pipe, which he did. I was talking about my decision to purchase a new hot water heater, pressure gauge and saltwater unit on the phone with individual from accounting and Rudy the plumber. While on the phone, three maybe four men came into the house and Rudy was telling where the wall needed to be cut out and insulations removed. I asked both men, Rudy and accounting man on phone with me, both told me they were contractors that they use to work on walls and such. I asked them if they were going to be included in my bill for over $12,000. Both men gave me the answer of yes. Towards the end of the afternoon, Goettl employees came to install all new units for me. Then I had a member of QD Restoration, LLC come to my door to check on the dehumidify. Now let me give you some bullet points for the rest of my experience. Men that put in the hot water heater put an extension cord on equipment and I failed the Schertz inspection. Seems that using extension cord became obsolete six years ago. So Goettl employees had to come back next day to fix errors. I had to wait four and a half hours for them to come even when I was told that they would be there within an hour. When I was told that the bill from QD Restoration LLC was separate from plumping bill. I was upset about Goettl lying to me. When QD Restoration called to discuss the invoice. I was told that I would be charged for TOXIC water removal. I had to clarify that it was not. Then I was told that I would be charged time and a half for member needing to come after five. I let them know that I was never given an option for a different company to come, and my house was in no way an emergency for him to come after five. They never called to schedule anything. They just showed up, QD Restoration called me to see if there was a way to get the insurance company to pay more of my deductible. Today I finally got an invoice to pay which was over $2,000. The insurance representative told me that plumbing companies make agreements to refer their companies and when that happens plumbing company gets funds from that company.