GENERAL SERVICE CO

Description of Work: Warranty work on Kitchen Aide oven

Description of Work: Replaced a switch for cooktop burner.

Description of Work: Replaced several parts in my undercounter ice maker and the repair was completed in 30 minutes.😄

Description of Work: I used them for microwave repair.

Description of Work: Did not show for service

Description of Work: I called General Service Co. to fix two problems I was (& still am) having with my refrigerator. First, the ice maker was(& is) leaking water into the bin where the ice cubes get deposited and so all the ice cubes get frozen together into a solid ice chunk. Second problem is that the water dispenser in the door flows so slowly it takes literally 60-90 seconds to fill a glas of water. I explained these 2 issues to the technician and he started to pull the frig out away from the wall and also take the ice maker apart, so far so good. He asked me to "clean the area behind the refrigerator before he would step behind it, which I did. (Maybe he has allergies or something.). I noticed he had brought 2 parts in with him assuming he had guessed from my phone call he knew what the problem would be. Then I noticed he had already filled in the price of these parts on the invoice, hmmm not a good sign. He asked if I wanted him to replace the water filter cartridge and my answer was no because I had just done that at the beginning of the month and it only needs replacing every 6 months. He couldn't explain why the water flow to the door was so slow and asked if the water pleasure throughout the house was good. I told him yes it was but he still had no idea why it was so low in the water dispenser. He suggested I call a plumber. Moving on to problem number 2, the iceberg in the ice maker! He picked up the part he brought in with him saying it was a valve that controlled the water that filled the ice cube tray. If he replaced it, the problem of the leaking should be solved. I told him that some of the ice cubes it made were hollow and that was a new problem too. He said he had no idea why that would happen. Not a good sign! He replaced the valve put everything back together and started to fill in the invoice. He again asked if I was "sure" I didn't want him to change the filter for me while he was there. I told him again that I had just changed it and I didn't feel that it was necessary. (Especially for $35.!) I saw that he was charging me for both a $75 service call & $50 in labor along with the $80 valve. When I questioned why I was being charged for both labor and a service call his response was, "I could have charged more for the labor"! Wow, that was rude! I told him that I understood that he was not responsible for the charges his employer set but that I felt it was a ripoff to charge for both labor and a service call. He had no response and just looked at me as if he hadn't heard my complaint. Seeing that he was ready to go, I showed him to the door and wished him good luck with his other calls that afternoon. Unfortunately for me, the new valve didn't even fix the leaking water into the ice maker. When I looked in later that evening, there was the old familiar iceberg! So $214.21 later, non of my problems were solved. :(

Description of Work: Proclaimed microwave not repairable. Cleaned refrigerator coils.

Description of Work: Technician checked stove for gas leaks and fixed it.

Description of Work: I had a new double oven that Frigidaire informed me to find a ceritifed dealer to look at the oven doors. The serviceman was prompt and professional. He explained what he was doing and what was wrong. They did an exceptional job!!!

Description of Work: I use a home warranty company and they assigned this provider twice, for my washing machine and for the dishwasher. I got service on the washing machine but had to cancel service on the dishwasher.

Description of Work: Steve replaced control board on my KitchenAid wall oven. Had part with him based on my description of problem when I placed service call, so he was able to solve problem on initial service call. Would definitely use him again for KitchenAid or Whirlpool products.

Description of Work: 11 years ago, this company repaired my wall oven under warranty, and I was very pleased with the service. When my oven quit, I called them to repair it again. The service call has gone from $45 to $70, but I decided to go with a company that had previously given me good service, rather than look for someone new. I called on 2/23/12 and was told the soonest someone could come out was 2/27/12. I told them that I could not be home before 2:30, and she said she'd make a note of it on my service order. I came home on 2/27 and had a phone message from Connie at 1:48 saying that if I didn't call back in 10 minutes, the technician would not be able to come. I called back at 2:35 and she said that she was unaware of my scheduling conflict and could reschedule for 2/29/12. I again stated that I needed service after 2:30. I was home by 2:35 on 2/29, and no one ever called or came to repair my oven. I will not be calling back to reschedule.

Description of Work: Replaced glass stove top, repaired food warmer and clothes dryer.

Description of Work: We contracted with General Services to repair our Maytag dishwasher. They are a Maytag authorized service company.

Description of Work: Oven repair of a Jenn-Air builder-installed oven requiring an electronic part. The part in question is the numeric key-pad by which you enter the temperature at which you want to set the oven (ie, 400, or 350 degrees, etc). None of the numeric keys are working, therefore we cannot use the oven.