General Air Conditioning Inc

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Have been using General Air for a few years now, at least 5. Mike was on time, as normal. Professional appearance, came in greeted everybody, including the dogs in his usual friendly manner. Went right to work, checked everything out in a most timely manner. I will renew my service contract with them in October, when they will perform the heating check up. Excellent service, highly recommend them.

I have been using this company for awhile and we have always been happy with them. This company installed my A/C unit in my business. I liked how the owner was involved in his business and actually came out to the appointment. They are very responsive and good at returning your call. I would recommend using this company to anyone.

I have been using this company for 15 years and everything has been great. I really trust this company a lot. They are very careful and answer all of your questions. They are very responsive as well. I would recommend this company to anyone and will continue to use them.

Overall, everything has turned out wonderfully with this company. I have been using this company for a while now. They are always on time to the appointment. The crew is very professional and helpful. We have several pets and they do a great job working around them as well. I will certainly continue to use this company and would recommend them to anyone.

Everything turned out excellent with this company. They were very efficient and professional in there work. After they were finished they cleaned everything up. I really like the newsletter that they send out to there customers. I would recommend using this company to anyone and would use them again.

The young man, Andrew, that came out was wonderful. He spent hours doing the work and was incredibly nice. He was very knowledgeable and patient. He turned a horrible experience into a good one.

On time. Very expensive. The guy was young and inexperienced. He game me a bid 3 different versions of what was wrong. Ultimately fixing the most expensive problem Prices are exorbitant. He wanted $94.70 fix a breaker, which he broke. Not impressed.

I had three problems with General Air Conditioning: 1. Outrageously high prices 2. Deceptive business practices 3. Insulting, hysterical tirades directed at me by the company's president (see attached!) From the beginning... I e-mailed General A/C, saying my air conditioner was not cooling, and that I thought there was a problem with the evaporator coil. Note that their Angie's List profile says they give "free estimates". To me, an "estimate" is where the mechanic examines your equipment, figures out what is wrong with it and what parts need to be replaced, and provides a written quote of how much it will cost to fix. I can not imagine under what circumstances General A/C would ever give anyone a free estimate. So the receptionist called and said we should be prepared to pay $59 for a technician to come out and diagnose what was wrong with our air conditioner. Tim Bruce, President of General Air Conditioning, showed up at our house. By the time he was done, he had conned my wife out of $422.74. He didn't even fix anything. All he did was tell us our evaporator coil was bad. He said he had to charge an extra $114.58 for a leak test, and an extra $179.16 to add refrigerant before doing a leak test. All this was just to figure out what was wrong and provide an estimate. Wouldn't you think that Tim Bruce, supposedly a competent professional mechanic and president of his company, would know ahead of time that he was going to do a leak test, and how much he was going to charge for it? I think so! I don't know much about the A/C business, but I sincerely assumed that leak tests were a very common procedure, especially when the customer says his A/C unit is failing to cool. Why couldn't he tell us over the phone it would cost us over $400 just to get an estimate? This is exactly the kind of trickery I hoped to avoid by using Angie's List. So how much would Tim Bruce charge to replace my coil? $905, just for labor. Luckily, the part was covered under warranty -- otherwise, I probably would have had to pay that much again for parts. The total job would come to $1,327.74, not including parts! Realizing she had been taken for a ride, my wife, enraged, called our bank to complain about being overcharged. Naturally, they opened up a dispute regarding the charge to her Visa card. My wife shopped around a little, and by the end of the day had found a licensed A/C mechanic who, for $400, would do the same job for which Tim Bruce asked $905. I called Tim Bruce and told him I was astonished at how high his prices were, and that he was wrong to charge us $422.74 for the leak test, since we were told over the phone that a diagnosis would only cost $59. After lengthy discussion, Mr. Bruce agreed to refund $363.74 if we could find another state-licensed mechanic who would do the job cheaper. I told him we had already found one. He said fax over his competitor's invoice after the work was completed, and he would refund us $363.74. It took a few weeks to receive the new coil, and for the other mechanic to install it. In the meantime, our bank reversed $363.74 of the charges to our Visa card. Time passed, we did not hear from Mr. Bruce, and I thought the issue settled. No. Our bank forwarded us a furious tirade penned by Tim Bruce, calling me a liar and a fraud for daring to complain about his ridiculously high prices and deceptive business practices. I wonder if he has the courage to look a man in the eye and say such words. Realizing I had failed to fax him the competitor's invoice he had requested, I hoped to appease him by finally doing so. No. Mr. Bruce responded with a very brief but polite e-mail saying my fax was illegible. That same evening, I replied by retransmitting the scanned document via e-mail. Still no good, because by then, he had fired off another seething harangue, this time mailed directly to me, saying my fax was illegible, once again calling me a liar, and offering to refund $129. He had the nerve to ask me to sign the bottom of his insulting rant. I would never affix my signature to such a diatribe. Now I am confident that he was able to read his competitor's invoice the second time I sent it; however, he did not reply. He apparently has an anger problem. I have not heard anything else from him, and I hope he did not have an aneurysm upon realizing he was outbid in the marketplace. Tim Bruce and I can no longer communicate like adults. His insulting and unprofessional tone blinds me to his point of view. Why doesn't he refund us $363.74 like he originally said he would? Is he so overcome with rage that he can't do the right thing? Or did he really mean to lie to me from the beginning? Do you like it when someone calls you a liar, Tim? It hurts, doesn't it? I don't like it either. A businessman does not demonize his customer for having a complaint. It will hurt your business. I have little hope that Tim Bruce cares enough about his reputation on Angie's List to get over his animosity and do the right thing. You can ignore my post if you want, Tim. But be aware that I am VERY DISSATISFIED. The feeling that my wife and I have been INSULTED and RIPPED OFF is eating away at my soul. What this means to you is that I will continue posting my complaints about you for a long time, and in whatever forums I can find. Now everyone, feel free to read what Tim Bruce thinks of me, in his own words. See the documents which are attached to this post. This is how Tim Bruce treats his CUSTOMER. I think you will find it entertaining. Outrageous prices. Deceptive business practices. Hysterical tirades. General Air Conditioning!

Owner of business responded promptly with diagnosis and estimate for correction of air conditioner failing to perform up to par. He explained what was needed in easy to understand terms, and cost was very reasonable.

Serviceman Mike Castillo arrived early for the appointment. Ms. Sarah called and asked if it was okay for serviceman to be early. I said absolutely. One house unit was not working and he troubleshooted until he found the problem. My house is nice and warm now. Thanks. Very fair price. I will definitely call them back for a yearly service call.

Excellent. They began when they said they would and worked from 9:00am to 10.00pm on the first day and finished first thing in the morning the next day, just before our christmas guests arrived. I called them for a price to replace our furnace, it bit the dust. Our a/c was ok, but they explained the rebate programs available to me if both a/c and furnace were replaced, the final cost was the same as replacing the furnace only( there were no rebates for furnace only). The new system was explained thoroughly by the install technician and then by the project manager at the final walk through. They were very neat and clean and their work was professional. The system came with a years maintenance and a years worth of filters. Great job! after rebates the final cost will be just under $4000.00, and lower utility bills.

We were very happy with General Air Conditioning. They were on time, did a good job, were nice and they even helped us fill out the tax rebate forms.

They are awesome. You get friendly service from start to finish.

Very professional, prompt and answered all my questions.

The technician, Mike, seemed very nice and showed up on time. The A/C has been functioning fine. Never had any problems with it, and has always kept the house cool. After performing Annual Maintenance Check, Mike told me that system was running a little low on freon but was otherwise running fine, and that company charges flat fee of $170.00 to add freon, regardless of how much needed to be added. When asked how much freon was to be added, Mike told me that he didn't know and wouldn't give me an estimate. Called another A/C company to find out if $170 was reasonable, and was told that if the machine was still blowing cold air (which mine was), $170.00 was way to high (i.e., I should be charged by the pound). Called the main office to question the $170 charge without knowing how much freon was needed. I was told by the man on the phone that "this is just the way we do it," and he said that my system should have been checked for leaks. When I questioned Mike about checking for leaks, he indicated that the company would charge me an addititional $125.00 to check for leaks. The whole transaction seemed a bit strange to me. I won't use the company again.

The technician arrived on time. Professional and spend approximately 1 hour cleaning out my AC and checking functionality. Also includes 6 month check-up for heater.

I called Tim around 10am on a Sunday, he had somebody at my house by 2:15pm. He did not charge extra because it was a weekend nor did he charge extra to drive out to Timberwood Park. What I loved about David was that he explained in detail everything he was doing and why. We asked at least 30 questions and he was patient and answered all of our questions thoroughly. They are honest and very knowledgeable. We will be using them to replace our entire system for the fact that they are honest. You don't find companies that care about you like this anymore. I really felt like I was important to them as a customer. They did not make the repair needed only because my husband wanted to try and fix this himself. (I am sure we will need to call them back as my husband has no experience with AC repair.) If you want a good, reliable job done this is the company to call. Like I said, their honesty is what makes them unique. I will be recommending them to all my friends and family that need AC repair. Thank You General Air Conditioning! Keep doing a great job!

On December 4, 2009, my heater stopped working. As this was the coldest day of the year and we set a record for a cold temperature, my house was quite cold by Saturday morning. I called General Air at 8:00 a.m. Someone was at my house by 9:00 a.m. As I have used General Air in the past and pay in advance for a service call in the spring and fall, I did not have to pay for the service at all. My heater was fixed and up and running within about 20 minutes. General Air was prompt and courteous.

They were incredible! They came over on a Sunday afternoon and didn't even charge extra. They provided great customer service and were just great! They were so good that we even signed up for their maintenance plan, which we never do.

It was good. They were professional and I would use them again.

They did a great job, I am very satisfied. I have no complaints with the work they did. I would use them again.

The overall experience was very positive. I will use this company in the future.

We created a master closet by extending into one of the other rooms. The current A/C vent was now in the closet and needed to be diverted into the room. Victoria (Vic) quickly assessed the situation and had a solution for us. In the kitchen, we changed some walls around and this required the current vents to be moved. Both jobs required the use of "old style" box ducting. Both items were completed within hours on the same day. Thanks, Vic and the General A/C team.

We called Tim to take a look at our A/C unit which had stopped pumping out cold air. Tim immediately diagnosed the problem and offered solutions to us to get the unit up and running correctly. He also performed a full maintenance and service on the unit. When I saw him remove the casing off the outside unit and clean each coil with a hose, I knew that we had the right guy. The A/C company that I had been using in the past never removed the cover once in the last 6 years. So now the build up of leaves is gone. The unit has been up and running like a champ since.