Garcia Fencing, Inc.

Original project went well. When I called a year later for another job they failed to call me back.

Poor customer service

Overall the job went fairly well. Called the company and my husband spoke to Sandy Garcia, who emailed us an estimate. After receiving three estimates from different companies, we decided to go with hers, which was a few hundred dollars less than the higher price. Installers would come in around noon. First day (Thursday) took down fence, placed the fence boards by our neighbor's front yard upon request, and installed steel post to three sides. Second day (Friday) came by and installed fence on the same three sides along with a back alley gate. Leaving fourth side untouched. When my husband questioned them that following Monday about the fourth side, they said the neighbor's dogs were left outside which I hesitate to believe. They did stay Monday until they finished the remaining side, along with the front gate. There may have been some miscommunication between Sally and installer on the front gate. Installers thought it was a one door gate and asked us which side we would like it placed, my husband told them it was supposed to be a double door gate with trim to which they looked surprised. My husband then decided to show them the estimate/invoice which showed double door gate with trim, which they preceded to install a make-shift double gate and trim onsite. After having the representative come out again to look at the trim on the gate, which to me looked like patch-work decoration, someone did come out and tweek the trim to my satisfaction. One slight concern I had was that we did not need removal of the old fence boards away from our property because our other neighbor kindly asked us for them, so we were hoping that a majority of the disposal cost would be reduced, being that only the handful of wooden posts were left. Only a small portion was deducted, so in seeing this, it probably would have behooved us to do the actual taking down of the fence ourselves, leaving only the old wooden posts for removal, and then had the installers put up the new boards and steel posts. The fence and gates do look really good upon completion. Sandy suggested we should spray the fence with wood protector sealant, to keep it looking nicer, and did tell me they are only a phone call away should any problems occur.