Fullers Alamo Safe and Lock

I had used this company in October 2006. I had them do work on changing locks, installing new lever handles and making new keys. The cost was $578.67. On June 6 I called the company to repair the lever handle that had fallen off the front door. (A handle they installed!) A young man arrived 1 hour late but he was very nice and professional. After simply screwing in the existing pin that took approximately 5 minutes he advised me that he had to charge me $71.90 as per instructions from his dispatcher. There had been no estimate on the cost when I had called. I called the following Monday and spoke to Jothan Fuller to complain about the excessive bill. He told me there was nothing he could do to adjust the cost. I told him I thought it was excessive for 5 minutes work but he refused to budge. I replied that he had just lost a customer and that I would submit a report to Angie's List.

We set an appointment and they never showed or called.

I called and scheduled this over a week in advance. I called two days before the service, and I was not on the schedule. I was added and the service was performed, b-u-t, if I did not called to confirm, the appointment (that I took time off, from work) would have been missed. The serviceman was knowledgeable, it was my impression that it took him a little long to do the install. Probably a reason the price was a little higher than expected. The back door did not close properly, I brought this to his attention, he just closed firmly and said it worked. He brought to my attention that a part was missing from one of the assemblies and that he couldn't install, he opened the packages. He was onsite 1 hour and 20 minutes. In the past, I have had a door lock replaced in 10-15 minutes. Note: I installed the new door lock myself since I had to replace a part, took me, a novice, 15 minutes, the technician was there to replace three and took him 1 hour and 20 minutes.

I provided the lock, and the technician replaced the old one and made sure each key worked without a catch. He adjusted the system so well that this lock works better than my original ever did. I would call this company again if needed.

Called the company and they had a locksmith to our house within 1/2 an hour. They did not provide a written estimate, but we did not ask for one. The locksmith changed every lock in our house so that they all work on the same key, made 5 copies of the key, and copied our mailbox keys. He tested every key in every lock as well as the mailbox. He lubricated each lock and cleaned up after himself in each work area. He was very personable. We would use this company again.

They responded to our initial phone call for help in a timely manner. They made the service call quickly and, as far as we can tell, did a good job as the new tenants have not called to complain. I thought they were a little high--said they charged for both sides of a deadbolt....or something like that.

The company representative arrived on time for the estimate and we set up an appointment. He installed the new locks a few days later and I was very satisfied with all the work. Very professional - I would certainly recommend and use this company again.

I would hire company again. He showed initiative and flexibility, when called upon.

Tech came in, did his work and left. Took him an hour. GOOD JOB.

The experience was pleasant. This company does not keep an assortment of locks in their truck. The technician had to return to his shop to procure an ordinary door lock which took longer than expected, but the whole ordeal was pleasant and normal.

Gilbert called before he came, was prompt, professional and did an excellent job. The charges were per lock plus the service call.

Fuller's Alamo Safe & Lock was a lifesaver for me. I was in such a rush one morning and locked myself out of the house. I called them and they came right over with no complaints. They let me in my house quickly. They were only a couple blocks away.

Fuller's Alamo Safe & Lock did a good job. He didn't mind doing a smaller job like this. He worked quickly and efficiently. He was very polite and professional. He cleaned up his mess when he was finished. I'm glad it was done and it was just great all the way around.

Fuller's Alamo Safe & Lock responded very quickly to my call. We were having family troubles and I needed help quick. He was very helpful and made sure that we felt safe with our new locks. He showed us how they worked and how strong the locks were. I was very impressed with his kindness.