FLOWERS ETC

After having a death in the family my sister in Florida sent flowers she ordered online via Telaflora. Flowers Etc was the provider in my area which was supposed to sorce the order. She paid $90 for a beautiful arrangement; however, what was delivered to my house was far short of the arrangement pictured online. I'm not talking about substitue flowers - what I received was a very sorry, gangly arrangement that had no resemblance/value to what she paid. When she called the shop for resolution they promised to deliver the arrangement she purchased the following morning. After 3 days I didn't receive the new arrangement & my sister called for a refund. They told her that a refund isn't possible because they attempted delivery twice and no one was home. When I learned this I began calling Flowers Etc. It took 2 days for them to answer their phone. The man I spoke to, Arturo, was very argumentative and changed his story that the delivery person was unable to gain entry to Ft Sam Houston as I live on post. Their website includes Ft Sam Houston's zipcode in their delivery area. He lied and said they called me multiple times which simply isn't true - I have call waiting & voicemail - no one from Flowers Etc ever tried to call me or make re-delivery. I asked him to please schedule a re-delivery and he said its not his problem. I then asked him to refund my sister, which he refused and hung up on me. I am not sure how they stay in business. They are very unprofessional and dishonest - I hope you choose to take your bussiness elsewhere.