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FLOOR & DECOR OUTLETS

Ceramic Tile, Flooring Sales and Installation

About us

Retail Flooring Store

Business highlights

22 years of trusted experience

Services we offer

All hard surface flooring.

Services we don't offer

Carpet


Accepted payment methods

American Express
Check
Discover
Financing Available
MasterCard
PayPal
Visa

Reviews

4.59 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
89%
4
0%
3
0%
2
0%
1
11%


Rating CategoryRating out of 5
quality
4.1
value
4.2
professionalism
4.4
responsiveness
4.4
punctuality
4.1
Showing 1-9 of 9 reviews

John S.
02/2024
1.0
flooring contractor
  + -1 more
Floor Decor sells a junk flooring called Nucore . Spent thousands on this crap . 1400 sq feet of this Nucore are being removed from my house . Lost $5200 for product plus $4200 to have it installed. Matt Metzger attorney at law is handling class action lawsuit concerning Nucore and Floor Decor . Run from Floor Decor.
Description of Work: 1400 sq feet of vinyl

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$9,500

Jeff V.
06/2015
5.0
ceramic tile
  + -1 more
unknown
Description of Work: This company has excellent prices for ceramic tile.They supplied the ceramic tile for my floor.
Rating CategoryRating out of 5
Yes, I recommend this pro

Asia G.
03/2015
5.0
ceramic tile
  + -1 more
it went very fine, i have been buying products from them since October of 2014, and i am still continuing with the project. Everything i bought from them is of an excellent quality and price. Their customer service is state-of the art customer service. I had chosen one of their new contractors who wasn't what he is supposed to be, he gave me different quotations and kept increasing the price on me, so i cancelled the deal with him, and returned the products back to the store and reported the incident to the managements. The management team was what one wants a management to be; they are very professional to the letter of it. They took back the product that i have bought for the project and returned all my money back although the contractor didn't give us the materials i bought back!!! Bill the manager of the store and Fred are the best to deal with; they know how to treat aclient, and solve a problem professionally and fairly. I will always shop at Floor and Decor, and i recommend the store to everybody who is looking to do a good project. Also they have very good interior designers, Carol, Sara and Laura; simply, they are the best in town.
Description of Work: sell an excellent products.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,000

Lori H.
04/2014
5.0
ceramic tile, flooring contractor
  + 0 more
unknown
Description of Work: Purchased bamboo flooring from them. Very helpful and knowledgeable. Prices comparable.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Lori H.
04/2014
5.0
flooring contractor
  + -1 more
Very helpful and knowledgeable. Prices comparable.
Description of Work: Purchased bamboo flooring from them.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Douglas T.
10/2013
5.0
ceramic tile
  + -1 more
Sales reps were great and provided all the information we needed. We bought 520 square feet of tile of which 70 were broken or cracked. We returned the 70 pieces and got 70 pieces replaced at no cost and with no hassle.
Description of Work: Recommended type of tile for intended use. Suggested buying (refundable) a couple of different samples to see how they look in the room.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro
$1,200

SuEarl M.
05/2013
5.0
flooring contractor, ceramic tile
  + 0 more
I was happy with their service. They were very helpful and very patient. They were very good about letting me know when the contractor did pick up the order. They did a great job on explaining things that I did not understand. I would definitely use them again in the future.
Description of Work: I used Floor & Decor Outlets for my ceramic tile flooring installation.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,000

Art S.
04/2013
5.0
ceramic tile
  + -1 more
The experience was fine. Everything was fine. One pretty much does everything by themselves, so we had to return some things and it was easy to do. They are reasonable. The quality was fine. We did okay with them and we'd go back and use them again. It is a do-it-yourself place as far as finding stuff. If one doesn't know a whole lot about the tiles or their products then it might be a little bit harder to use them. There were people that helped. We had to take some tiles back.
Description of Work: We purchased some ceramic tiles from Floor & Decor Outlets.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Ali Y.
03/2013
5.0
flooring contractor, ceramic tile
  + 0 more
Great! Excellent installer, and the tile and products that they offer are extensive and of great quality.
Description of Work: Buying and installing tile

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,000

    Contact information

    5776 STEMMONS, San Antonio, TX 78238


    Service hours

    Sunday:
    9:00 AM - 6:00 PM
    Monday:
    7:00 AM - 9:00 PM
    Tuesday:
    7:00 AM - 9:00 PM
    Wednesday:
    7:00 AM - 9:00 PM
    Thursday:
    7:00 AM - 9:00 PM
    Friday:
    7:00 AM - 9:00 PM
    Saturday:
    8:00 AM - 9:00 PM

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Ceramic Tile,
    Flooring Sales and Installation

    FAQ

    FLOOR & DECOR OUTLETS is currently rated 4.5 overall out of 5.

    Sunday: 9:00 AM - 6:00 PM

    Monday: 7:00 AM - 9:00 PM

    Tuesday: 7:00 AM - 9:00 PM

    Wednesday: 7:00 AM - 9:00 PM

    Thursday: 7:00 AM - 9:00 PM

    Friday: 7:00 AM - 9:00 PM

    Saturday: 8:00 AM - 9:00 PM

    FLOOR & DECOR OUTLETS accepts the following forms of payment: American Express,Check,Discover,Financing Available,MasterCard,PayPal,Visa
    No, FLOOR & DECOR OUTLETS does not offer free project estimates.
    No, FLOOR & DECOR OUTLETS does not offer eco-friendly accreditations.
    No, FLOOR & DECOR OUTLETS does not offer a senior discount.
    No, FLOOR & DECOR OUTLETS does not offer emergency services.
    No, FLOOR & DECOR OUTLETS does not offer warranties.
    FLOOR & DECOR OUTLETS offers the following services: All hard surface flooring.
    Carpet

    Contact information

    5776 STEMMONS, San Antonio, TX 78238


    Service hours

    Sunday:
    9:00 AM - 6:00 PM
    Monday:
    7:00 AM - 9:00 PM
    Tuesday:
    7:00 AM - 9:00 PM
    Wednesday:
    7:00 AM - 9:00 PM
    Thursday:
    7:00 AM - 9:00 PM
    Friday:
    7:00 AM - 9:00 PM
    Saturday:
    8:00 AM - 9:00 PM