FLO-AIRE SERVICE

We were extremely pleased with all aspects of the installation. The team took 3-1/2 days, exactly within the 4 days estimate we were given. (One of the other firms promised a one day project which leads us to believe it would have been impossible, given what we saw being performed.) All of the techs on our project had many years of experience in HVAC, some with several decades. F-A specializes in Trane products with techs trained by Trane. The team was timely, courteous, worked steadily, took time to explain what they were doing and cleaned up at end of each day. In assessing our needs to prepare a proposal, F-A did not send over a sales person but instead techs who would do the work. Bottom line: There is no slick advertising and sales presentation,. F-A is a locally owned company with a many years in this market. They are low-key but highly professional. We very highly recommend them.

They have been wonderful and I have no complaints about them. I have been using them since 1980. Anytime I have had any problems, I have called them and they would come out that afternoon. They have been really good to me.

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It was fine. The workers are good guys.

They come out twice a year. There is no reason not to use them. I have been using them since 1994. they replaced my air conditioner and so, I have used them since then.

They come out twice a year. We pay a $200 one-time fee and that takes care of everything. They are real good. In fact, we have gotten 3 or 4 of the neighbors around here using them now since we have talked about them.

I've been using them for 15 years. We had our house built in 2001 and they are the company that put the air conditioners in for the builder. We just started using them ever since.

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The last time they came, we were having problems with the bedroom AC. They said we have a leak and were trying to replace the unit sooner than needed.

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This is ABSOLUTELY the most HONEST and PROFESSIONAL company in San Antonio. Other companies like tiger services and NRG wanted to charge me close to $2000.00, of which they wanted $1100.00 for the part itself. Flo-Aire told me that the part would cost around $340.00 and repair would cost around $125.00. They found out for me that the part was under warranty and of no charge, so the total came out to $122.00. I spent more on the other two companies just for diagnostics. Tiger was $88.00 and NRG was $60.00 which was a total of $148.00. FLO-AIRE IS THE ONLY COMPANY THAT I WILL EVER GO TO FROM NOW ON!!

The a/c went out at my house on Sunday so we called another company to come look at it and give us an estimate. That company showed up and ended up leaving our house with the defective part. We called Flo-Aire for a second opinion, and they told us to get the part back immediately, which we did. Flo-Aire then came out and re-installed the part, figured out that the motor was bad, had it replaced and the air working within a couple of hours. The other company was trying to get us to buy an entire new system. Flo-Aire was honest and upfront. WILL ONLY USE THEM IN THE FUTURE!!!!

Their service from day one was excellent. The showed up when called and on time. They performed spring and fall service annually and did repair work under warranty for the first ten years. When one of my 15 year old units broke down and couod not be reasonably repaired, I called multiple companies that sold Trane and got multiple bids. Flo Aire's bid was somewhat higher for the same product than another local company--A-1 Appliance which is on the Angie's List and I used them for installation. I plan to continue to use Flo Aire for my annual service.

The Maintenance Agreement includes cleaning sensors, blowing out vent pipes, checking electrical connections, cleaning evaporator coil, verifying safety switches, clearing drains, cycling thermostat operation, and a host of other stuff. They have to crawl around in the attic to access the units, which is no picnic, and also deal with the holly bushes that grow near the units. Over the 10 years with the company, we've had minor repairs to the system (it's about 15 yrs old, original to the house), infusions of freon due to a leaky evaporator coil, and had to eventually replace the evaporator coil. The Flo-Aire guys have kept the systems humming along without a worry. They are knowledgeable, polite, clean (they wear booties!) and give us peace of mind on systems about which we know nothing.

great

They came out right away, found out what was wrong and then they ordered the parts. I was still under warrantee so the parts didn't cost me anything and the price of the service was reasonable. I haven't had any problems since they came and fixed it.

They have consistently provided us good service over the years, and we have always been very pleased. Their costs have always seemed reasonable because we keep a service contract with them each year.

All company representatives, both on the phone and in person, were courteous and showed up as promised. Although the service person confirmed with the company by phone during his initial service call that my repair was covered by warranty (both parts and labor), I was required to pay $90.00 for the initial service call, including an additional $35.00 ''trip charge'' due to my location 12 miles outside loop 1604. They did agree to refund $55 of the $90 service fee, but only did so after several phone calls over a two month period. They would not refund the additional $35 ''trip charge''.