My only concern was the price for their products. They seemed a bit high. They don't have a lot of models available in stores.
Description of Work: They were very knowledgeable about their products.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Janis W.
10/2011
4.0
home remodeling
 + -1 more
When you look at fixtures---there is one price a customer is quoted at the Ferguson showroom; there is a separate lower discount price the plumber pays for the same item. The plumber invoices the customer at the higher showroom price and pockets the difference. I understand that this is the way most business is done - the trick is to find a plumber who will do the work for you and not play the game of "I won't guarantee my work unless I buy the toilet". I could have purchased most of the items at a discounted price at Lowe's or Home Depot, but I could not be sure of the quality of work performed by their contractors. Similar items could have been purchased at Allen and Allen, which offers all customers the "builder's price", but again, most plumbers don't want to do the work unless they are also getting a piece of the pie, i.e., the showroom mark-up price.
Description of Work: Visited the Ferguson Showroom multiple times to get ideas, price bathroom fixtures and discuss necessary plumbing work to be done in advance of a bathroom repair job. At the time, I planned to do all the purchases on my own and then hire independent workers to perform the plumbing, tiling etc. The young woman who helped me in the Ferguson showroom was extremely professional and answered all my questions, then sent me a detailed price list and project sheet. However, when I received bids from 3 plumbers and plumbing companies to perform the labor, all three explicitly stated that they would not guarantee or warranty any fixtures and their work unless THEY themselves purchased and/or provided all materials. I ultimately chose a plumbing company to do the work, which included their providing the toilet and bathtub and all faucets, etc. just so the work could be guaranteed. I do not know if they purchased those items at Ferguson or not, but they were the same fixtures I had looked at and priced there.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Amy L A.
11/2010
5.0
home remodeling
 + -1 more
Very well
Description of Work: I enjoyed my experience at ferguson's. Their prices and quality are high but worth it if you can afford it. I did not buy there because we could not afford what they offered. Their service is amazing and they make you feel like a queen.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Steve N.
08/2010
5.0
home remodeling
 + -1 more
They have a good selection. They were friendly and can get you just about anything you want.
Description of Work: Ferguson Bath & Kitchen Gallery installed a shower fixture.
Rating Category
Rating out of 5
quality
4.0
value
3.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$250
Heather M.
01/2009
5.0
home remodeling
 + -1 more
Work with a representative. I learned more about plumbing-and things to ask the plumber. Important when spending money on this investment.
Description of Work: I am remodeling my master bathroom and had searched the internet for ideas. With the ideas, I went to Ferguson and spoke to Linda Leroux. Although the items on the internet were cheaper, I left Ferguson confident that I had absolutely everything I needed: fixtures, valves, trim, toilet, shower/tub systems-and they matched. The service and confidence were worth the extra money. The even shipped the valves directly to my house to ensure I kept my construction schedule. Linda knows her stuff!
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$4,900
Dori G.
01/2009
5.0
home remodeling
 + -1 more
I went into the showroom and the sales women was very helpful. She worked with me from my home via e-mail. She would e-mail me to tell me when the products came in. They were easy to use.
Description of Work: I bought all the fixtures and things for the bathroom.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Debra H.
10/2008
4.0
home remodeling
 + -1 more
The lady that helped us was very knowledgeable and very professional. The down side, the long wait to get assistance and the high prices. Had their prices been a little better I would have ordered all from them.
Description of Work: I am remodeling my bathroom. I went to their showroom, which is first class. I did have to wait a very long time before someone could help me. When I did get someone to help me they were very professional. Their prices were high. I did order one item from them, but the majority I ordered on the internet and saved about 33%.
Rating Category
Rating out of 5
quality
5.0
value
3.0
professionalism
5.0
responsiveness
4.0
punctuality
4.0
Yes, I recommend this pro
$156
Becky G.
10/2008
2.0
lighting
 + -1 more
The woman I worked with was really great. She helped me pick out what I wanted, priced it for me, and then ordered it. However, three weeks later, and we are still missing parts so we can finish up this work. Not to mention, you are paying heavily for their nice showroom.
Description of Work: I used this company to buy my bathroom light fixtures and plumbing fixtures.
Rating Category
Rating out of 5
quality
5.0
value
2.0
professionalism
5.0
responsiveness
2.0
punctuality
2.0
$5,000
D D.
09/2007
5.0
home improvement stores
 + -1 more
We were amazed by their prices as they are almost as good as Direct Buy which is a wholesale to the public service. Also, the hardware and sinks we bought are much better quality and price than what we found at another home improvement store.
Description of Work: We bought several faucets and three sinks from them for our bathroom and kitchen remodeling project.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,400
BRENDA G.
11/2005
5.0
plumbing
 + -1 more
THEY PROVIDED A PERSONAL SERVICE WOMAN TO GO THROUGH EVERY ROOM IN DETAIL ON PLUMBING NEEDS. THEY WERE VERY THOROUGH IN WORKING WITH OUR NEEDS AND PRICE RANGE. AT ANY GIVEN TIME, IF WE WERE TO CHANGE ANYTHING UP TO A CERTAIN POINT THEY WORKED OUT EVERY DETAIL ON OUR CONTRACT.
Description of Work: THEY PROVIDED SERVICES TO COMPLETELY SELECT ALL OF OUR PLUMBING NEEDS FOR A NEW 4000 SQ.FT. HOME.
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*Contact business to see additional licenses.
Service Categories
Kitchen and Bath Remodeling,
Hardware & Home Improvement Stores,
Appliance Sales and Installation,
Plumbing,
Lighting
FAQ
Ferguson Bath, Kitchen & Lighting Gallery is currently rated 4.5 overall out of 5.
No, Ferguson Bath, Kitchen & Lighting Gallery does not offer free project estimates.
No, Ferguson Bath, Kitchen & Lighting Gallery does not offer eco-friendly accreditations.
No, Ferguson Bath, Kitchen & Lighting Gallery does not offer a senior discount.
No, Ferguson Bath, Kitchen & Lighting Gallery does not offer emergency services.
No, Ferguson Bath, Kitchen & Lighting Gallery does not offer warranties.
Ferguson Bath, Kitchen & Lighting Gallery offers the following services: DISTRIBUTOR OF PLUMBING SUPPLIES AND PIPES, VALVES, FITTINGS, & HEATING/COOLING EQUIPMENT.