FACTORY BUILDER STORES

I was told by my builder that if I want to upgrade my appliances then I have to go to Factory Builder store and select all the appliance. I went and Selected all the appliance. Our sales person was Sherly. I left message 3 days before the delivery that the hood is not not what I ordered. No one called me. I even left message for the manager and no one responded. I ordered approx $40k worth of appliances. I thought someone will take care of me. Finally Sherly texted me and said that she emailed builder that she is sending a hood of a different company because she discounted coffee machine. I am the one who did all the selections. She should be emailing me about the changes. I was totally unaware that she has emailed builder of the changes. Builder would not know what I selected. She knew all that. This is what she texted me “ I am so sorry I sold to XXX homes we will not switch a hood out. The Elica hood was on the order that XxX sent. Fbs sold it to them not to you. Pricing was given with the discount on the coffee maker to them. I do apologize. Contracted through XXX’s account This was sold to XXX and they are aware. I have the emails as well. Several options were sent. They chose the Elica to order. I do not know where or what happened on their end. They again are aware so is fbs on your request. Also the very last communication I have via email is your going with the Elica hood. I do not go by those normally but i just checked. I go by the order requested. Thank you and please discuss with XXX for anything further. Again sorry for the any issues your having on your end “ In the end she texted : “Payment and contract is through XXX I have all email correspondence from beginning to the end. Again I cannot discuss this further. I will advise these texts to XXX and fbs corp. Again so sorry your products were Stolen and your concerns thank you please ” I will never recommend anyone to do business with such a company. They have no right to change our orders. One of the worse sales person, no customer service at all. All they want is your money. Please stay away from Factory Builder Store. FBS is not worth your money.

Went in to a beautiful showroom. Mona helped us and was helpful, but seemed to be in a hurry. We purchased a dishwasher and microwave to be delivered within a few days. We went to pick it up, got all the way home and it was dented and missing parts. We called and returned the dishwasher and were told it would be another week before we could get a new one. It was to have come in last Friday. We had scheduled an installer to pick it up today and install it today. We were called at 9:30 to be told by installer that they had not gotten it nor had they called to let anyone know. I called the store and was told they were a BIG company and did not have the ability to call every one. I canceled my order since they could not provide customer service I was looking for. They credited my card back but the incorrect amount. I called again to let them know that the amount they credited me was insufficient. We will see tomorrow if they get it right. The showroom is beautiful, they have quality products, just need a little help in the customer service realm. Had already picked out $6000 worth of kitchen appliances for a remodel, but feel sure someone else will be happy to help me out. What a disappointment.

I am doing a kitchen remodel and wanted higher-end appliances, and fortunately I found out about Factory Builder Stores (FBS). I went in to the showroom and Judy Y. was extremely helpful in getting me specifications and pricing on all of the types of appliances that I was looking for. She was very helpful throughout the process of decision-making and purchase. I think their pricing is very fair and they also price-matched on the microwave that I had found priced lower online, without any trouble. I would definitely buy from FBS again in the future.