Expert Pool Restoration & Repair

Joe does not stand behind his work or his word. Basically, he is not an honest guy. He promises the world and is short to deliver. Once he gets his money you will never hear back from him. I had a pool installed last year (2017) and have had multiple problems where I had to have other folks come out to fix his team’s poor work. When I text or call him, he says he will come out but never shows up. Joe came highly recommended from a person who I kind of knew. But when I start to research his company I should have listened to my gut. There is very little on the web for Joe and his company. When I went to submit my pool design to my HOA he gave my wife a pencil drawing of two circles and the materials being used. There was no 3D rendering like many of the professional companies. He said that was to save money. Right there I should have stopped and walked away. Unfortunately, I went with him and now must spend more money getting things fixed because he refuses to warranty his workmanship. I had to pay $510 to get all the leaks on the pumps fixed. His team never installed a backflow to the heat pump for the hot tub, so it is possible the chlorine has caused significant damage to it. I now have massive drainage issues because he did not install any tubes to allow for water to drain from the rain. He should have installed tubes or re-graded the area to allow for any water to flow away from the house. Now I have a huge lake that forms against the pool and the side of my house every time it rains. I must put a sump pump out every time it rains to prevent my house from getting flooded. The SOB says it was my builders fault. There was no issue until Joe installed the pool. Anytime I had a concern or complaint he would just dismiss the topic. The walk way around the pool is cracking because he did not use any steel to re-enforce the structure. Just put dirt in the hole and poured the concrete. I asked what about the steel and he said we didn't need it. The pool is now just a year old and there are all sorts of settling cracks forming on the walk way. There is so much stuff that I could say bad about Joe and his company, but I don't want to waste any more time with this individual. Avoid this company. Big promises and poor delivery

Joe did an awesome job like always. Affordable and very helpful.

Joe is an extremely trustworthy professional who charges the most reasonable price for the work involved. We only trust Joe and his company to work on our pool.

We purchased and provided the pool tile. They were concerned that it would not work too well on the curves of the pool, even though it was a swimming pool tile. After some debating, they came back and told us it would be an additional $400 for an "expert" tile installer to come and install this specific tile - bringing the cost per square foot of tile to about $11 - which is a lot for tile installation, since the tile installation cost was already figured into the original quote. This tile had hollow aluminum tiles combined with glass tiles. After installation, there were some of the glass tiles that were cracked and looked shattered from being cut. I would have imagined that an "Expert" installer would have stopped at the first damaged glass tile and figured out what he was doing wrong, and replaced the damaged glass tile before moving forward. This was not the case. In addition, some of the tiles next to each other - on the straight edge of the pool - were not flush with each other. Another issue was around the skimmer entrance. The tile was left with the edge of the cut tile exposed and filled with grout as you looked at it straight on. It looked like crap. When my wife confronted them with these issues, they were very condescending towards her and acted like she didn't know what she was talking about when she said that the skimmer area looked like crap, there were broken glass tiles installed and grouted over and the edges of the tiles next to each other were not flush with the pool edge. When I then came outside and asked them if THEY were happy with the way it looked, they asked me if I was happy. I again asked if THEY were happy with the way it looked. Would THEY be proud to show this job off and put their name on it? I then showed them a video on YOUTUBE showing our exact tile being cut with a wet saw. They laughed and actually said "Look how slow they are cutting those tiles, ha ha, it would take forever doing it that way." We paid for the tile to be cut correctly, not shattered - even if it took FOREVER. When the tiles were being installed, he used a hand-held circular saw and used the same blade to cut the aluminum tiles and the glass tiles. I suggested that he should have used 2 separate blades for the different tiles. I was told that the same expensive "diamond" blade is used to cut both tiles. I could not get them to understand that I meant that they should use 2 blades - even if they are the same type of blade - but not to use the blade that you just cut aluminum with to cut the glass. Use one blade to cut the glass and the other blade to cut the aluminum only. They then retiled the opening to the skimmer and regrouted it. About the tiles that were not flush, my wife suggested that they should have taped them down flat when they grouted them and to keep them taped flush until the grout dried. They looked at her like she was crazy and acted like they had never heard of taping tiles and, again, laughed at the idea. She then pulled up pictures from the internet of tiles being taped flush during grouting. They acted all perplexed at the pics. It turns out that the "Expert" tile installer that we paid an extra $400 for has over 20 years experience laying tile. I would say that that makes him an "experienced" tile installer, NOT AN EXPERT! I do not believe that an "Expert" tile installer would do the things that we saw this installer doing. I also believe an "Expert" would've stopped at the first glass tile shattering and would've figured out how to cut them without them shattering. Experience does not equal Expert. But wait, there's more: I told them that the only device I owned to clean my pool was a Dolphin pool vacuum. I was told not to use the Dolphin for 30 days, or it would leave path marks throughout the pool. They told me they would come the next day and hand vacuum the pool. They did not come the next day - which was a Thursday. I contacted them and was told they would come on Friday. NOT. Then I was told Monday. NOT. They texted Monday morning and said they would be here Tuesday. Again, NOT! The pool is filthy - there are leaves, debris from the regrouting and it looks horrible. The Pool does not look like we just had it refinished. It looks like crap. Another issue: When they removed the underwater light fixture during the replastering, they replaced it with a different screw. Now there is rust coming from the screw they used and it has stained the newly replastered area above the light. Seriously? Seriously! Please do not hire these dipshits! I warned you!

Okay all you single ladies with pools needing repair (and maybe some of you good ole boys, too): We don’t need another “Little lady, have I got a deal for you” kind of pool repair company. We don’t need price gouging and we don’t need our pool reconstructed, we just need it fixed! I think this is who you are looking for: Expert Pool Restoration and Repair. Owner, Joe Villareal, is the real deal! He is smart and knows pools. He looked at my pool, knew exactly what needed to be done and gave me a price (VERY reasonable and lower than a couple of others) right off the bat. While other companies still had me on their “To Call List,” Joe had scheduled me for repairs and even started earlier than originally planned. All of his employees are top notch professionals, do wonderful work and are very polite —my dogs liked them, so I knew they had to be good. I was gone when a portion of the tile was replaced and just didn’t like the look of the new tile. Joe actually agreed with me and ordered new tile and was back to replace what I didn’t like with a smile on his face and the promised guarantee that I would be happy with all of my repairs. My pool looks gorgeous and we are ready for a fun summer of BBQ and pool parties. Joe Villareal and Expert Pool Restoration and Repair are the REAL deal! If you need anything for your pool, CALL Joe, the EXPERT, TODAY!

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