Element Efficient Energy Concepts

Refused to honor warranty or provide warranty information to AHS. Absolutely ignored phone calls and emails. Repair only lasted a month from July. Now weeks without air due to total unresponsiveness.

The woman that answers the phone is EXTREMELY rude. I called when the service person didn't show up between 8-10AM and all she gave me was a bad attitude. Didn't apologize that he was likely going to be an hour late or anything. Said that "stuff comes up on different jobs" and that I should be more understanding. Typical in this industry to have horrible people skills and zero customer service. Also, you know they are cheap when the AHS home warranty company uses them first to diagnose issues when reported. They wouldn't use a reputable company that might charge a little more for dependability and a great user experience because they just want the cheapest deal. DO NOT USE this company.

They came back today to make sure it was dried out because there was a leak. I need a part and they had to order it.

Your dispatcher was friendly and informative. Your technicians, were professional and informative. They took care of my problem, took care of my home, and did an outstanding job! I will call on Element again!

Well, its been 1 month, And i get no call backs from cross country or element. Just horrible all around service. Ps, dont buy cross country insurance! Im having a hard time canceling the insurance. they are giving me the run around. enough to dry you nuts.

unknown

My home warranty expired on July 15th, I called AHS about a week before the warranty expired. This company came out and told me everything checked out, they couldn't do anything because the unit is cooling and the problem is not occurring once they were there. So on 21st August the unit finally stop cooling, obviously there were symptoms to the upcoming problems, but "they couldn't do anything because the unit was not broken and cooling".
I had another company come out, not to mention on a Sunday, the capacitor was no good and the Freon was extremely low. I am not and electrician, but do know that capacitors have parameters they operate in, Element never bother to check the capacitor. The capacitor problem is a common one from what I heard from the technician and even people at work weeks ago. So how come they didn't check the parameters for the capacitor? Also, the Freon was super low!!! They said the Freon was normal. So from the day the were at my house to know the system lost more than half of its Freon capacity? 
One has to scratch their head and wonder if they are working for the customer or the warranty company. I'll leave it at that...

unknown

I used Element again for a service check to make sure my A/C was ready for the spring and summer season. As usual, they were prompt, courteous and efficient. I highly recommend this company. They are awesome!

Great guys who aren't looking to "upsell" you.

unknown

The cost of this service is the amount of my deductible with AHS warranty company.  Countywide had been out to service my unit on a maintenance agreement and found that the starter capacitor was blown and the main capacitor was running very hot and was only functioning at partial capacity.  They advised me that it needed to be replaced immediately and since I had AHS advised that I call them as soon as possible.  He did advise me to request another provider if they referred me to A-US Air which they did.  I requested service late in the afternoon.  The dispatcher from Element called me first thing the following morning to set up service for that afternoon.  She called again to check with me prior to the technician Jesse's arrival to advise me that he was approximately 30 minutes out.  Jesse arrived and was very professional.  I advised him that Countywide had been out the prior day, and relayed what they had told me.  Jesse told me that he would have to measure the output of the capacitor, and went to work. The blown starter kit was clear as day.  He replaced both and finished up the job in a matter of 10 to 15 minutes.

I thought Elements was a reputable company and was impressed with the first representative they sent to research the problem.  The two techs they sent to do the job were not at all impressive, but I had already agreed to the work and felt I should stand by my word.  A very expensive mistake on my part.  Though I am almost 75 years old, I am a full-time Realtor and also work part-time in our property management division.  Had Elements done the work satisfactorily, I would have obtained their services for some of the A/C repairs that are often needed in our many property management homes.  I not only will never use them for our property management division OR my personal needs, but I have related my experience with Elements and shown the pictures to others in my industry.  It would have been so simple for them to stand behind their company's work and integrity and, at the very least, try to resolve this problem.  Such a total disappointment which goes way beyond the $495 I paid them.

Thhis was the second company that I was referred to from American Home Shield.  The first company couldn't even get to me today, which was a little bit difficult since it is over 100 degrees and my air conditioner wasn't working whatsoever.  After calling AHS back and asking for a company who could come today, I was referred to Element. Their scheduler was very professional and even checked with me once to see if it was okay if they were running a bit late.  However, in the end, they weren't late, and the two gentlemen who showed up were very friendly and professional.  My repair was completed in less than 30 minutes, and my air is working again.

Jessie is very professional and friendly. He performed all duties in an exemplary manner.

AS STATED ABOVE I would not recommend this company because they do as little work as possible and still get paid by the Home Warranty Company.

unknown

This is the third Co. that home protection service sent out after two other companies failed to diagnose the problem and/or just were not qualified.  First Co. replaced a capacitor, left and said AC was fine, without waiting to see if it was cooling..  It still froze up and second co. performed an inspection and said it was fine.  Still froze up and that is when the coil had to be replaced by ElementAC