Element Efficient Energy Concepts

Description of Work: Central Air

Description of Work: HVAC checkup and service

Description of Work: I have a contract for service. Checked my furnace.

Description of Work: I was referred to this company for my regular maintenance check and I am so happy I was. I was able to ask questions and given a breakdown of how my unit runs and what to look for with any mechanical issues. They tool their time, educated and seemed very happy to do so. I felt confident at the end of the visit that my home was in great hands!!!

Description of Work: they provided service as a 3rd party for cross country home warranty. Well my central air had gone out. wasnt cooling. The technician, came in my house. cked my filter, (which i change out every 3 months). then he went outside, he was out there for 5 minutes, then came back in told us the compressor was out. He left and told me cross country would call us within 48 hours to see how they would handle it. Well it turns out nobody ever called me, i mean never. Then when i called in 3 days later, they told me they would not cover repairs due to not having unit maintained. My unit is clean. I tried calling element and the technician that was at my house, and never get a response. Its been 1 month and both element and cross country want nothing to do with the repair. horrible service!!

Description of Work: Element Efficient Energy responded as part of my Home warranty service due to my Central Aur going out. The tech was prompt, courteous, and gave me some tips to help my AC run more efficiently. Element is a great company and I would look to them for any HVAC repair or installation work you need done

Description of Work: Provider came out as part of AHS warranty. The outside unit would turn on and off constantly. They came out and the problem was not happening, so the checked the Freon, inside temp and units. I later made a video of the problem and called them back to check the unit and got the same service.

Description of Work: Element was sent out through a home warranty company. They did take the $60 required by then warranty company for diagnosis but upon returning tried to charge us bogus fees for things they stated were required by law that were not. We told them that we would not pay for those services and found another contractor.

Description of Work: Great service as usual.

Description of Work: Element came over for a second opinion. And they got it right! In the end they saved me a large amount of money. The guys were very professional and worked fast. They replaced a high voltage capacitor and a blown start kit. All this was missed by the first guy.

Description of Work: Element is an outstanding company! I used them last summer (2012) when my old A/C died. I ended up replacing it with a brand new one from them and it was promptly installed. The crew was very courteous and polite. The installation work was quickly completed and they cleaned up everything. The crew gave me a full explanation on the A/C, and answered all my questions. So of course, I utilized Element again for an annual A/C service/check-up this July. And again I was not disappointed. Element showed up on time and checked my A/Cs to make sure everything was running like it's supposed to do. As a female I appreciate their courtesy and politeness, as well as the fact they did not try to convince me of any additional "needed" services or "required" work. So I will definitely use Element again if any of my A/Cs need any work or maintenance done. Element is a company I highly recommend to all of my friends and family!

Description of Work: Replaced starter kit. Replaced capacitor.

Description of Work: My Home Warranty provider sent Elements to my home in response to a call from me that my overflow valve to my A/C was leaking into my garage, where the unit is installed. Elements determined that my unit, inside and out, were very dirty and cleaning them would solve my problem. My Home Warranty considered this a maintenance problem and did not cover it. The charge to clean them was $495.00. They supposedly did the work and I paid them with a check. That evening, when returning from my business office, I again saw water on my garage floor. I inspected the unit in the garage and discovered that black tape had been placed over the overflow valve. Obviously, this didn't contain the overflow! I called Elements around 5:30 p m and received no answer. I then checked outside and saw the outside release pipe for normal water flow from the A/C was clogged. I spent about a half hour getting it unclogged and watched a gallon or more water being released through this pipe. Problem solved... I thought! June 16th, my A/C again wasn't functioning properly and my Home Warranty provider sent another A/C company to investigate the problem. I went with the service tech to the outside unit when he opened it to search for the problem. There were cobwebs in the electrical part of the unit and MANY old leaves still in the bottom of the unit. The tech was taking pictures (common procedure for his company, before and after servicing or repair) so I took pictures of the mess, also. When the tech examined the inside part of the unit, it, too, was still dirty. I had him clean both parts of the A/C at a cost of $105.00. After cleaning, he found some other problems and I had their company do the repairs. The A/C has functioned perfectly since!!! On July 1st, I wrote a letter to Elements and included the pictures I had taken. I requested them, as a show of their company's integrity, to return the $495 I had paid them for work that was not done. To this day I have received no response from Elements.

Description of Work: They came to my house and replaced the capacitor on my air conditioning condenser unit.

Description of Work: Sent by home warranty to install A/C

Description of Work: The Home Warranty company assigned this company to fix my A/C. Blaze and another tech came and 'looked' at the outdoor and indoor units and initially stated that the problem was the dryer duct installed too close to the outdoor unit. They didn't do much but turn the unit on and off and look through the filter on the inside hallway under the indoor unit. They also offered to replace filters. I then asked if they had TAKEN OFF the front panel to see the circuit board inside. Suprisingly, they admitted that this wasn't done and they would then do this. They found a BURNED CIRCUIT BOARD and told us to keep the A/C off until the circuit board was replaced because it was a FIRE HAZARD. We most likely would have been home when a HOUSE FIRE started because I am a stay-at-home mom with 3 kids and we are home all day. Also, they had to order the part so we had to wait 2 days with no A/C. After the board was installed, Blaze did mention that it was "weird" that the circuit breaker didn't shut down the system to prevent a POTENTIAL FIRE but did NOT address this problem before leaving. The system turned on and off and slightly cooled for 2 days before failing to cool again. Now we have no A/C AGAIN. Unfortunately, I am stuck with this company because of the home warranty. The price I paid was for the home warranty service fee. 7/31/12 The Home Warranty covered the return of this unscrupulous company. The owner, Jesse, came and personally looked at the unit. He stated that there was a filter which was left in the outside unit when it was last serviced which caused the unit not to work. It would be a major repair or replacement. He called my Home Insurance company and reported the claim that there was a filter left in the unit which did not belong. My warranty was voided for coverage of my A/C unit. In my opinion this company does the least work possible and charges the insurance company for it and if there is a repair that needs done they word a claim so they don’t have to do it so the warranty is voided for the home owner. 8/2/12 I called another company and the owner came who is certified by the Department of Texas Licensing and Regulation, not working under someone else's license as all of the techs in this company do, and he stated that the parts this company claimed did not belong do in fact belong and the accurate diagnosis was actually a leak in the coils which the insurance company should cover and his quote for repair is $1000.

Description of Work: Element A/C was sent out by American Home Shield to see about an A/C unit that we had leaking in our attic and dripping down into our gameroom. Jesse came out and discovered that AHS had improperly installed the coils and drip pan on our upstairs (3 ton) unit in 2010. Blaze at Element called the problem in to AHS and they denied the claim saying that they had worked on the downstairs unit (4 ton) and would not help us. The downstairs unit that AHS says they worked on has the original 1998 coils that were installed when we built the house in 1998. So the only unit with 2010 coils was the upstairs unit that was leaking. We decided that we had to have the unit fixed and told Element to go ahead and fix the unit and that we would hash it out with AHS later. The 2 technicians came out on Friday and installed the new coils and drip pan. My husband called and spoke to Blaze and said “how much do we owe you?”. Blaze said “nothing.” I will get my money from AHS. So we weren’t charged anything. Unfortunately during the night the A/C started leaking again and my husband called Jesse on Saturday morning and said we still have a problem. We were headed to the lake and Jesse said he would stop by our house while we gone. We gave him our garage code and he stopped by and discovered that the drain lines had not been blown out completely. He fixed the problem on a Saturday and charged us nothing. I would recommend Element to anyone that has an A/C unit problem. They were honest and dependable. Definitely willing to go the extra mile for their customers.

Description of Work: Checked main unit of ac. Leaking freon and freezing up. Replaced Coil