This pro has maintained an average of 4.5+ stars throughout their time with Angi.
About us
We are a family owned and operated company that values honesty and integrity and treats your home as if it were our own. We offer a variety tile services that are customizable to each individual project. Restroom Remodels, Tub Removal, Power washing and Much More. We specialize in ceramic, porcelain and a variety of natural stone tile installation. Along side of the many varieties of hardwood, Luxury Vinyl, laminate or bamboo flooring. We pride ourselves on the quality of our work as well as our commitment to outstanding results. We look forward to building lasting relationships and guarantee your satisfaction!
We focus on customer service, practice respect and we strive hard for customer satisfaction.
Business highlights
9 years of trusted experience
Se Habla Español
Family Owned & Operated
Emergency Services Offered
Services we offer
all types flooring, showers remodels, backsplash, framing, power washing and much more
The did an outstanding job with the flooring. They communicated very effectively and completely the work in time and flawl! We will use them again for the next project!
Description of Work: Ceramic Tile
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Richard H.
01/2021
5.0
ceramic tile
+ -1 more
The job went very well. They arrived on time and got right to work. We are very happy with the job. We will be recommending them to our neighbors and will hire them again for another job we need done soon. Monique made a couple of suggestions that we agreed to and it really improved the appearance of the finished job.
Description of Work: Finish a tile shower, lay bathroom tile and install a kitchen back splash
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$600
Yolanda F.
12/2020
5.0
ceramic tile
+ -1 more
Best work I've gotten done in my home. Very professional people ms Gonzalez went out of her way to accommodate my schedule. In the process she not only gave me ideas, (based on experience) on perfecting the appearance of the project but succeeded in saving me money on materials. Same integrity of material just less expensive. I plan to contract ms Gonzalez for another project in the very near future.
Description of Work: Tile
Rating Category
Rating out of 5
Yes, I recommend this pro
Maria G.
12/2020
3.0
ceramic tile, flooring contractor
+ 0 more
Her work... AWESOME. The end result is beautiful. However, during our initial quote, Monique stated she could do the project in one day with herself and a helper. We set it up for a Monday, start time 9-930am. I texted her after 930 to ask when they would arrive, she replied she was on her way. She arrived at 1030. The work wasn't completed but she wrapped up around 4:30 stating that she would come back tomorrow between 9 and 9:30, that she would be on time. 9:30 a.m. arrive and she Having arrived, so for the 2nd day there's been a late start on the installation. Day 2 wraps up with the installation still not completed, and a promise to be here between 10 and 10:30 a.m, this time. to lay down the grout. Day 3, around 10:25 I get a text message that she's running late but you need to make more stops before she got to my residence. I told that this was unacceptable and i need to get big project completed it was taken too long and not on time, at that. Her work is great, but at the expense of a lengthened timeline for completion and excessive tardiness, which equals less time for the project a day.
Description of Work: Tile installation of a small bathroom, sink area, and closet.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
3.0
punctuality
1.0
$365.89
Response from El Catrin Tile Services
hello ma'am or sir, and thank you for your feedback. we apologize for any inconvenience caused. however viewing over all conversations recorded and texted you asked for her to show late for you worked 3-11pm and school online until 4am at your request for her to come in at 10-1030 so you can get you rest. when she arrived @930 you got upset because you hadn't had enough rest, doing illegal drugs around our workers makes us all uncomfortable ma'am. Paraphernalia all in the work area, with photos of proof. i do believe this person is to be under the influence of serious narcotics. her tongue was out of her mouth the whole time swaying side to side tongue licking all around the mouth it was a very uncomfortable environment to work in. thank you and have a great day.
Alex A.
11/2020
5.0
ceramic tile
+ -1 more
Amazing job awesome crew I will hire them again and soon for our living room project.
Description of Work: shower conversion
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Destiny A.
11/2020
5.0
ceramic tile
+ -1 more
We are so happy with the backsplash in our kitchen. Monique did a wonderful job and we could not be more satisfied. Would definitely recommend to anyone. Quality work for a great price!
Description of Work: kitchen backsplash
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$265
Jim F.
10/2020
5.0
ceramic tile
+ -1 more
It went very well. They came out and did a wonderful hob in transforming my master bathroom. The shower looked fabulous when they were done. Would recommend them to any homeowner who wants a professional job done.
Description of Work: shower remodels
Rating Category
Rating out of 5
Yes, I recommend this pro
Abigail H.
07/2020
5.0
ceramic tile
+ -1 more
Amazing work! Very quick and good communication.
Description of Work: Ceramic Tile
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,500
Michael John M.
04/2020
5.0
flooring contractor
+ -1 more
It went very well, they did an awesome job; makes my house look bigger and brighter.
Description of Work: They pulled up the existing carpet in my 4 bedrooms, and installed the Vinyl Laminate floors to match the flooring I have throughout the rest of the house.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Michael John M.
04/2020
5.0
ceramic tile
+ -1 more
Monique is a delight to work with; she is extremely efficient, tidy, and does excellent work. I am so pleased with the work she did. I am hiring her to do my floors with Vinyl Laminate also. Excellent work!!
Description of Work: Backsplash in my Kitchen
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Candace H.
04/2020
5.0
ceramic tile, flooring contractor
+ 0 more
We hired El Catrin Tile Servoces after receiving several other bids ok our project. We needed a 600sqft guest apartment tiled including kitchen backsplash and shower tile. They came in at less than half the cost of the competitors and were able to start immediately. Throughout the project, they checked with us to make sure everything was as we wanted. They even picked up our items from the tile store in San Antonio so we didn’t have to make the drive from Floresville. They pretty much remodeled our guest house in a week. Awesome workers and GREAT GREAT pricing! They even installed crown molding in a room for only $50 extra! Would def hire again.
Description of Work: Tiling for an apartment- bath, kitchen backsplash, and all flooring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$3,000
Response from El Catrin Tile Services
Hi ma'am, we appreciate your business We are glad you are happy with our services. thanks again for the feedback, we look forward to working with you again in the future.
Mark V.
04/2020
3.0
ceramic tile, flooring contractor
+ 0 more
The install was done pretty good, but they didn't keep their word on installing baseboards as promised multiple times by Ramiro. Would encourage customers to read your estimates and contract before signing. I read similar review previously but didn't pay too much regard since many A reviews. The day they finished tile Ramiro shook my hand and promised again they'd be back to install baseboards 2 days later. Never showed, called or text me. I really felt bad being that their work was pretty good but their word meant nothing.
Description of Work: Tile installation
Rating Category
Rating out of 5
Response from El Catrin Tile Services
hello and thank you for your feed back. we apologize if there was the miscommnunication. there was never a signed contract on doing baseboards. you specified. you only wanted us to break old tile and replace new. Since you tiled tile on tile. We understand you want everything done at once, we all spoke in person and no agreement was made. you chose not to pay the remaining balance and as professional as we could be, we walked away feeling used. thank you for the kind words on our work being good, unfortunately we can not work for free.
Matt L.
04/2020
5.0
ceramic tile
+ -1 more
Work was completed in a timely manner and very professional and fair price.
Description of Work: 2 showers re-tile
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Sonia J.
02/2020
5.0
flooring contractor
+ -1 more
Excellent. Monique & Ramiro were professional, efficient and very accommodating. I would definitely hire them again!
Description of Work: Flooring and baseboard installation.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,300
Response from El Catrin Tile Services
Ms.[Member Name Removed], where to begin. 😁 Thank you so much for giving us the opportunity to help with your project. Your business is very much appreciated.It was Lovely to have met you. Take care, we look forward to working with you again soon.
Carlos M.
02/2020
5.0
ceramic tile
+ -1 more
Very professional and extremely efficient. Work was done in one day. Very friendly to work with. Will definitely work with again for any tile needs. A++
Description of Work: Ceramic Tile - Backsplash Install
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$300
Bailee P.
02/2020
5.0
ceramic tile
+ -1 more
It all went great! Monique and her husband did great work and were professional! I am very pleased with my new backsplash in my kitchen!
Description of Work: Ceramic Tile
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$245
Response from El Catrin Tile Services
Hi Ms. [Member Name Removed], it was a pleasure meeting you all. thank you for your business.
Isavel R.
01/2020
5.0
ceramic tile
+ -1 more
El Catrin tile did an amazing job. Their work was beyond my expectations. Very professional and efficient. I will hire again for future work needed in my home.
Description of Work: Shower Remodel
Rating Category
Rating out of 5
Yes, I recommend this pro
Sean C.
12/2019
1.0
ceramic tile
+ -1 more
I am active duty military. I hired them to tile my bathrooms which they made it seem like would take one day. Suprise it took 3 days and they needed to finish after I went on leave so I had a friend let them in to "finish". They messaged me saying the job was done when it was not. They assumed I wouldnt see until I got back from leave but my friend sent me the pictures. I confronted them and they said it was because they did not have enough materials that was a big lie I sent them a photo of all the materials still there. The materials I bought and almost missed my flight because they refused to come before the project and see what was needed. They then said that they did not have the tools to finish after first saying it was done and then saying they did not have enough material. And never once said before the project they couldn't finish. I wish I could post a photo on here to show you how bad it looks
Description of Work: Needed them to tile two bathrooms
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
3.0
punctuality
1.0
$400
Response from El Catrin Tile Services
hello sir. we apologize that there was mis communication or you misunderstood about the baseboards. that's the only thing that was left undone. you said the work looked great and you were happy with the install of tile you purchased. we took 3 days because its a 2nd story home and you had multiple contractors working in the home and on the stairs we all had to work around each other. the work looks beautiful, your baseboards are not replaced so yes it looks like somethings missing. when we spoke i was clear about not replacing your baseboards sir. you agreed. i apologize for this inconvenience on the baseboards, the contractors you contacted to do all the base boards left the restrooms undone. the work we provided looks great.
Rob G.
11/2019
5.0
hardwood floor
+ -1 more
Excellent! Very detailed in every aspect. Great people.
Description of Work: Flooring
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$3,500
Joe G.
11/2019
5.0
flooring contractor
+ -1 more
El Catrin Tile Services did an amazing job. They were professional, courteous and patient. Ramiro and Monique Gonzalez were very knowledgeable in their work. They are true artists.
Description of Work: Bathroom Remodel
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
Ana H.
11/2019
5.0
ceramic tile
+ -1 more
They were able to meet out needs in a timely manner and there work was beautiful. It was affordable and would completely recommend them to my family and friends!
Description of Work: Shower Remodel
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$1,200
Joe H G.
11/2019
5.0
ceramic tile
+ -1 more
They are professional, attention to detail and consummate professionals.
Description of Work: tile
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from El Catrin Tile Services
We appreciate your business, thank you.
Ruby H.
11/2019
5.0
hardwood floor
+ -1 more
I was not only very Happy with the quality of work but by the knowledge and professionalism of all staff. The pricing is more than reasonable and I very much look forward to working with them on future projects as I have multiple properties. Thank You For Such Great Service.
Description of Work: flooring
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from El Catrin Tile Services
Ms. [Member Name Removed], it was a pleasure meeting you. thank you for the positive feed back. Cant wait to work with you again.
Crystal C.
11/2019
5.0
ceramic tile
+ -1 more
Oh my goodness, i was so impressed with the work its beautiful! They helped me achieve my true vision and then some. The friendliness and courtesy and knowledge they bestowed, was very professional and heart warming. I will definitely recommend and will look to them for future services.
Description of Work: Restroom Remodel (Partial)
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from El Catrin Tile Services
Hello, and thank you for the opportunity to help create your vision. We hope to be apart of you future projects.
Jeanette R.
11/2019
5.0
ceramic tile
+ -1 more
The backsplash turned out beautiful. They did a great job. They were on time, courteous, reasonable price quote and job well done. I recommend the services.
Description of Work: Kitchen BackSplash
Rating Category
Rating out of 5
Yes, I recommend this pro
Response from El Catrin Tile Services
Hi Ma'am, Thank you for your business, and your kind words we appreciate it.
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.
*Contact business to see additional licenses.
Service Categories
Ceramic Tile,
Flooring Sales and Installation
FAQ
El Catrin Tile Services is currently rated 4.6 overall out of 5.
Sunday: Closed
Monday: 8:00 AM - 6:30 PM
Tuesday: 8:00 AM - 6:30 PM
Wednesday: 8:00 AM - 6:30 PM
Thursday: 8:00 AM - 6:30 PM
Friday: 8:00 AM - 6:30 PM
Saturday: 9:00 AM - 4:00 PM
El Catrin Tile Services accepts the following forms of payment: Check,MasterCard,PayPal,Visa
Yes, El Catrin Tile Services offers free project estimates.
No, El Catrin Tile Services does not offer eco-friendly accreditations.
Yes, El Catrin Tile Services offers a 10% senior discount.
Yes, El Catrin Tile Services offers emergency services.
No, El Catrin Tile Services does not offer warranties.
El Catrin Tile Services offers the following services: all types flooring, showers remodels, backsplash, framing, power washing and much more