E L SMITH PLUMBING & HEATING

The date and price above are only approximate, since the job was performed over at least twelve yeas ago and the insurance company had paid for some of it The job apparently went well, until recently when we had to do another underground plumbing job. That's when we discovered and believed that strong support system for the underground plumbing (as required by the contract) was not provided for. The Texas State Board of Plumbing Examiners had reviewed our complaint. The Field Investigator consequently issued a Notice of Non-Compliance to E. L. Smith and under additional review by the Board's Enforcement Committee, an Administrative Penalty was assessed to Mr. Smith. During this whole process, Mr. Smith had denied any responsibility for our plumbing problem.

They no longer do this procedure and no one who was there could give me any information about why? No employees that were there had been there long enough to know anything much at all. Obviously I will not use them, but had I spoken with someone more knowledgable I may have gotten a quote to repipe my house.

Excellent response. Very professional work.

Provider was contacted through my homeowners insurance as I had a leak on Christmas day. I was not contacted by E.L.Smith until following Monday 30 Dec. was told they could not come out till 6 Jan due to the holidays. When they came out the plumbers destroyed my drywall ( still not repaired ) and base molding. The 2 plumbers found the leak and repaired it, they were here approx. 90 minutes. The plumber recommended that I have a epoxy coating or a repipe as I have pinhole leaks in my copper pipes. The plumbers told me Mr. Smith would come out personally to give me a repipe estimate. Mr. Smith showed up 3 days later to give me a estimate for repipe and I told him I would review it with my wife. Approx.4 days later I received a bill from E.L. Smith for $375 for a leak repair and testing. I contacted my insurance company and they told me they also got a bill for $1200. I contacted E.L. Smith plumbing and inquired about the bill and I was told that I was responsible for the copper tubing that they replaced (approx 6 inches) . I asked isn't that a little steep for a repair? I was told that I was charged travel time + flux,fittings use of torch etc. I also asked what was the $1200 charge to my insurance company? I was told that was testing of my water pipes, that they NEVER performed. When I later contacted Mr. Smith I was told by him that they do it all the time and that my insurance company is easy. I recommend that you run as far away from E.L.Smith Plumbing as you can!

The were on time and extremely accommodating when the electricity and water were turned off in the middle of their work. The team explained their process, showed me the problem areas, and provided an estimate of repairs in a timely manner. The crew was professional and the office staff was cordial and a pleasure. I would highly recommend E.L. Smith for your plumbing problems.

Always punctual and professional. Very good service.

I noticed the old water heater leaking (on a Friday night, of course). I called late at night; the plumber called back, told me how to secure everything for the night, and said he would be back on Saturday morning. He came right on time or maybe a bit early, diagnosed a bad water heater and replaced it with a new one, all on Saturday morning before noon. I couldn't be happier.

The company sent two plumbers for this simple job, and charged us the rate for a two-man crew. There was no reason for the second plumber, who mostly just stood around. $184 for a repair that took less than 10 minutes seems excessive.

We have used EL Smith for 30 years everything from HVAC to plumbing. They are professional, reasonably priced, timely, and always on time. Great company.

Serviceman was very nice and explained everything he saw. Gave suggestion of a less expensive fix that solved our problem. Very pleased with service. Would use them again.

E.L. Smith is the only company we use for plumbing problems and repairs. Our house is 60 years old so there is always some problem with the plumbing, etc. When we call the company, they respond very quickly to our needs.

They did a good job. I believe the service technician's name was Robert did the work for us. He was very knowledgeable.

Our whole family has been using them for years. They've always been very helpful, clean and good. We've always been very satisfied with them. I would recommend them.

I would use them anytime. The job went fine and he said he would do anything I wanted him to do.

He was excellent. He looked over what was wrong first. The price was fair since only a minor adjustment was needed.

Checked out our slow bathroom sewer lines inside and out. Excellent service as usual. Necessary repairs made.

My husband and I had problems with clogging kitchen drain for a couple of years. We had some major sewer drain work done by another good contractor a few years ago so we had called them for an estimate to fix the kitchen drain. Their bid was a bit high so we did not pursue. In the Spring of 2010, the drain was backed-up pretty badly. We were referred to E.L. Smith so we had them provide us an estimate for replacing the kitchen drain which had major root intrusion. We were satisfied with the estimate and they started promptly in a few days. The most difficult part is the digging of the trench to get to the broken lines. The work these gentlemen did was exceptional. They took pictures before and after the work was done. We are very satisfied with this company. We would use them again and recommend to friends and family.

It all went well from the first phone call to the end.

They are very responsive. They do the work quickly and effectively. He also fixed a gas starter for me on my fireplace.

They were very good, prompt and took care of the problem.

I originally had a service attempt to unblock the line the day after Thanksgiving. Their description of the blockage was rock or broken pipe. Called E L Smith on Monday and they attempted to clear the blockage. They reported a rock-solid blockage. It 'sharpened'' the tip of the tool. Because water had not drained from line, use of inline camera was confined to marking the area of blockage for digging purposes. The marked area was very close to the city-property water delineation, as well as very near the path of utility, phone, and cable lines. E L Smith called for locators from those service companies, as well as notified Bexar Met Water of the need to dig. Bexar Met informed us the sewer was the responsibility of SAWS so E L Smith called SAWS and asked them to come out and check the dig area. SAWS came out and saw the proximity to the city-property line and informed me they would do the dig and repair. (Real problem -CPS had trenched through the sewer line when laying their line.)

They always do dependable work and we have been satisfied with them for years. Price depends on service preformed.

E L Smith Plumbing and Heating did fabulous work for us. We have nothing but high regards for this company. They are a nice bunch of people and we didn't mind having them around at all. They were able to get my plumbing fixed quickly and I feel that it was done right.

I have trusted my heat and air conditioner maintenance to E L Smith for many years now. In the spring, they check my air conditioner and in the fall, my furnace to make sure everything is running properly. The service men are always very punctual and efficient in getting things done quickly. E L Smith has done repair work for me over the years and we are always pleased with their prompt service work

I am very pleased with the work E L Smith plumbing did this past summer, my sewer lines were damaged due to large in ground roots and Smith plumbing did the replacement. The sewer was backed up, we called and they responded very quickly to our problem. The only wait we had was with the insurance company coming to inspect the broken sewer pipes once the yard was dug up. I have used this company for thirty-two years, in the past, they have done all types of plumbing work for me and we are always given excellent customer service.